Westchester Burger Company
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There was a hair in the tomato soup and one of the desert plates had gum on it.
We were previously there for a happy hour and one of the drinks had a USED Band-Aid in it.
WOULD NOT RECOMMEND!!
Very disappointed with magement. We were never told they had a lunch menu and paid full price for our meal. Will never go back!!!
Poor customer relations.
Excellent food and service! Great selection of appetizers and main courses. Something for everyone. The Brussel sprouts are amazing! Always recommend this restaurant and want to try the other locations.
Celebrating my sons acceptance into college
The service was bad. Our waitress disappeared to eat and then sit at a table behind us to socialize. Although other waiters tried to step up and help the damage was done. Appetizers and drinks were forgotten and a damper was put on a birthday celebration. Travelled and hour for pure disappointment. Too bad too because it was a tradition to go there but will not be going back.
I’ve been enjoying burgers here for a few years and I have never seen service like this. My wife and I had reservations for Valentines Day we were seated right away, then we waited 30 min. For the wait staff to take our drink orders. I went to the bar to get some beverages and was told they were understaffed and she would bring my drinks to my table. 15 min after that we finally ordered my steak wasn’t the was I ordered and I never got my appetizers. Not a good dining experience.
I always have a good burger at WB ... but the last two times I’ve been there service has been terrible. Not crowded both times.
Tuna specifically requested rare, came well done.
Servers distracted, not quick.
Restaurant not busy.
I made reservations for party of 6 on a Tuesday evening, specifically saying celebrating friends bd and requested a round table. Got the table but also got poor service. Maybe Tuesday is a bad night to go to a restaurant but it should not matter. 1st off, the birthday girls tuna was served raw and had a hard time finding server to send back for further heating. This happened twice! The server dropped off the tuna so fast and left w/o seeing if it was acceptable. The bus boy was seen picking his nose in plain site and no one offered to refill water glasses. The birthday girl was given a tiny container to put in leftovers but the silverware had been removed. The tip was assigned already on the bill but was at a higher rate than 20%. I would not have tipped at more than 15% based of service.
Large appetizers great for sharing. Friendly staff
As always the food was very good but unfortunately the service was incredibly slow. We were with our children and grandchildren (8, 11) and we waited for 1/2 hour to get our entrees. This has happened before.
Hope they can correct this problem and will wait a bit before going back. It was our go to restaurant.
Had dinner with friends, from the appetizers to desert the food was good and what was expected every time we’re there .
As always we the restaurant never disappoints and we always enjoy the evening out.
If your in the area, it’s a must try.
We met there for an early casual dinner. 5 friemds catching up with each other's lives. It was a week night so not super crowded. We had a cozy round table srparated from others and were never rushed so we were there for 3 hours.
Good meal as usual. Nice for multi generations (kids, parents, grandparents). Service was not great. My son didn’t get his drink until he was finished with his meal, my husband didn’t get the oil and vinegar for his salad, had to ask for it, etc. But we weren’t in a rush, so it wasn’t that big a deal.
A very good value for a quick lunch. One suggestion to the chef and servers: could you please provide a pot of hot water for tea rather than one mug which doesn't go a long way?
Burger fans seemed to enjoy it. There are offerings for all tastes and diet restrictions.
Went there for a birthday party. Had 12 people with us and service was excellent. Food was very good. They have room for several large party's so we had no wait. Will definitely go back
Food is always great here. I always look forward to stopping by here when we are in town for business and I always refer anyone to try WBC if they like burgers.
Father's Day Lunch!
Our lunch experience was awesome! Everyone loved the food and felt our server was outstanding. We had a party of 12 and. Ever had to wait for anything. Waitress was on the ball :)
Thank you! We will be back again in the future.
Great place to go. We always have a great time and the workers are fantastic.
Awesome every time! This place rocks! So much better than the White Plains one. Who thinks of a burger place for a special occasion?? This is not your typical bar food burger joint! Our waiter was outstanding!
Burgers really are absolutely delicious. Build your own has so many options to choose from to make it perfect for you. Easy parking. Price is right. Has something to choose from for all
A good time with my son and his friends for his birthday dinner. Service was top notch and food was tasty.
The food at Westchester Burger is always good. However, after all the years in the business, that seemingly have no idea how to work the reservations and seating people. We made a reservation for 645PM and when we arrived (5 minutes early) were told that our table hadn't been vacated yet and they were waiting for people to leave. Never heard of a specific assigned table, but you live and learn. We waited 25 minutes after reservation (therefore 30 minutes in total), in the meantime 20-25 people were sat, until we became a little agitated. Low and behold a table was there for us. When we entered the dining room, there were multiple table available. We did not see anyone leave yet there was a table vacant, nullifying the in correct excuse they gave us when we arrived. The situation I just described happens basically every time we go there. And we have 4 kids, with one 3 year old, and there was no concern that the kids were hanging on the parents to sit and we stood the whole time.
Good value - lots of choices in burgers. The veggies burger is quite good. Nice place to gather with friends for a casual inexpensive night out.
I knew about WBC for years but never had a chance to go ,but with a daughter at Manhattanville College ,finally had a chance. 3 appetizers and 6 entrees and not 1 bite left over. Everything was great food service and price. I know I'll be back many times over the next 4 years
We returned to WBC of Rye Brook for a birthday dinner. We love the food & service each time, and wish we had one closer to us since we moved.
Went during first week of $25 lobster nite. MISTAKE! Have been to this and other WBC locations and generally happy with product and service. waited 30 mins for reserved table, they held the last few lobsters for us which were undersized and a little deformed. Should have known better than to come on first night of promo. Would probably go back.
Exceptional service with good burgers. reasonable space at table and around the table friendly staff that puts in the extra effort with smiles and good attitude. Will return.
The burgers and sandwichs are good. Building your own allows you to have whatever you want .
Must try the white chicken chili it's great,
Everything was Great except service. Our waitress had problems calculating the bill and making change for us so we were delayed leaving because of this. Otherwise she was ok. Could have been a little more attentive.
My favorite burger place .... I like to build my own and the 6oz medium rare burger is always perfect ! Great fries too !!
Always easy and friendly...good food
Burgers are VERY good. As for medium. Medium well a little overcooked. Desserts are average. Good menu, varied. A little disappointed in the sangria. Small, no ice, average taste and only one choice - I mean COME ON. Server was very attentive. Seems to be popular with the local teens who like to be seen - so some tend to be a little loud, but not so much to disturb our dinner. I will definitely return.
The waiter was very professional and it was only his second week at Westchester Burger
compared to plenty of other places, the service is very good. but it would be easy to tweak it up a notch if there were more waiters, or if they could pay just a little more attention. we had a little trouble getting drink refills, and also the beers came in such different glasses that it was easy to imagine someone was getting short changed, but there was no asking about it, waiter plunked them down and was gone. likely a management problem - not enough staff on hand.
overall tho, it was great. burgers are delicious. we'll be back.
My work group and I have visited the White Plains and Rye Brook Westchester Burger locations for team lunches, and both restaurants offer great food. They have a large variety of burgers and appetizers, and everything we had tasted great. The Rye Brook location has significantly more parking and dining space, making it a more comfortable experience overall.
The burgers are aways great at WBC! Salads are good (though they pale in comparison to the burgers). Service was prompt and courteous.
I am very satisfied with westchester burger in rye. The staff is always friendly and the food is great. I come there often and plan on continuing to so.