We tried West Cafe for the first time; it may be our only visit. Almost to a person, reviews indicated friendly, attentive service. We had the opposite experience. They came to my attention via Open Table. We live 30 miles away but frequent the Portland area about 2-3 times a month, checking out eateries with good service and food reviews. On entering the restaurant, someone at the bar hollered, 'we'll be with you in a minute' -- there was no greeter or hostess up front. So I stood there for a couple of minutes, then a young gal walked up & asked if I needed a table. "Yes, my husband's parking the car," I have a reservation on Open Table. From there, she didn't utter a greeting, just silently led me to a table, explained the extra sheet was the day's specials and left.
About 5 minutes later, she returned, again NO greeting. I explained this was OUR FIRST VISIT -- Again, no WELCOME, no Hello, just ZIP. Things got worse from there.
We eventually ordered after she delivered beverages. Husband ordered a waffle, I ordered the scramble special of the day. They brought his order then mine- but they brought me the wrong entree (delivered by another waitress). When I explained it wasn't what I ordered, she replied, "Well I didn't take your order so I don't know what happened. I'll get you what you wanted." What happened next has NEVER HAPPENED! The original non-communicative waitress returned with the same incorrect dish, a brunch menu and said, "Didn't you order the 1st item on this list?!?" Whoa! I replied, "No, i ordered the 2nd item on the list." She did NOT apologize, just turned around & left. OMG!
Eventually, I got my entree. It was delicious but nearly impossible to "enjoy" ~ it felt as though I was the one who hadn't listened PROPERLY. And when we left, NO ONE said "Thanks for visiting, have a nice day, ZIP! Our waitress looked right at me as we left, just stared BLANKLY. Truly, one of the strangest dining experiences of our lives!