Webster's Prime

4.6
555 Reviews
$31 to $50
Steakhouse
Webster's Prime will be temporarily operating out of our sister restaurant, Zazios (located on the lobby level of the Radisson Plaza Hotel). For reservations, please contact Zazios host at 269.384.2650.

The Webster’s Prime team takes great pride in honoring the tradition and refinement of an upscale steakhouse, all while celebrating the area’s local ingredients and live music.

Relax in the Tasting Room & Bar with a glass of wine from the award-winning list, or enjoy the ambiance and premium steak selections of the wood-decked main dining room.

Webster’s Prime is located on the 2nd level of the Radisson Plaza Hotel at Kalamazoo Center and offers multiple dining areas that can accommodate a variety of events and special occasions. Interested in booking a private event? Call our F&B Sales Manager for details at 269.492.6864.

We know you have choices in your downtown dining & live music experience, and we truly appreciate your time and choice of Webster’s Prime.


Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
Social Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
  • Sick staff prohibited in the workplace
Personal Protective Equipment
  • Waitstaff wear masks
What 555 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.7
food
4.6
service
4.6
ambience
4.3
value
Noise · Moderate
95% of people would recommend it to a friend
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c
chrspty
San Francisco
10 reviews
Dined on March 13, 2020
Overall5food5service5ambience5

Exceptional food, great ambiance, and the restaurant was practically empty due to current health concerns. We will definitely come back!

My husband and I always pick a restaurant to visit for our anniversary and birthdays - since our favorite restaurant is over an hour away - this is def a close second and may become our new go-to! Thanks to the great staff. Everyone was so nice and attentive!

GA
GreggA
Grand Rapids
3 reviews
Dined on February 29, 2020
Overall5food5service5ambience5

Visited the lounge for music. Food and drinks are great and loved the live music!

G
vipGeoff
Grand Rapids
15 reviews
Dined on February 29, 2020
Overall5food5service5ambience5

We were in the Tasting Room and greatly enjoyed the live music, tremendous service, and great food.

RB
RobertB
1 review
Dined on February 29, 2020
Overall5food5service5ambience3

Our first time there was on our anniversary, the staff couldn't be nicer. Great food. Steaks buttery smooth.

GW
GreyW
Grand Rapids
1 review
Dined on February 17, 2020
Overall5food5service5ambience5

Excellent food! All dishes were prepared and presented perfectly. Great place for special occasion dinner.

OT
OpenTable Diner
Grand Rapids
1 review
Dined on February 15, 2020
Overall4food2service4ambience4

They cooked my wife steak raw when she asked for medium well.
Don’t like to eat by myself while she is waiting on her food ruins the mood😱

M
Michigan
Dallas
3 reviews
Dined on February 14, 2020
Overall1food1service1ambience3

On Valetine's Day Menu. We ordered and our waiter did not come back. When he showed up all sweaty I asked him where he was. He said, "Washing dishes". The Surf & Turf "tail"was terrible. A gal threw some bread and a bowl of french fries at us after the Surf & Turf was served. "French Fries"?? They said it came with the meal. Two hours later, dessert did not come. We left & talked to the Manager. She said they got behind. We had a 7:30 reservation! They gave us a parking pass. The parking pass was expired when we tried to use it. I have never had such a bad restaurant meal/service in my life. What happened to Websters?

Webster's Prime
Responded on February 21, 2020

On behalf of everyone here at Webster's Prime, we sincerely apologize for your Valentines experience with us. From service to food, we strive to provide a high-star experience with every guest, every time. This mark was clearly missed and we would love the opportunity to make this right. We can only hope you may give us a second chance to deliver the Valentines dinner you and your wife should have experienced the first time around. We sincerely appreciate your feedback and thank you for it.

Report
OT
OpenTable Diner
San Francisco
3 reviews
Dined on February 14, 2020
Overall5food5service5ambience5

We dined on Valentine’s Day and couldn’t have been happier with our experience. Our server was delightful — she was very personable and made us feel as though we were her only table, though of course we weren’t. Our surf and turf for two was outstanding, as were our side dishes, appetizers, wine and dessert. The restaurant is beautiful, classy and peaceful while not being too solemn or staid. Perfection! We highly recommend Webster’s for a special dining experience.

LB
LaceyB
1 review
Dined on February 14, 2020
Overall4food2service3ambience5

It was Valentine's Day. I know they were busy but we got there at 5 being there first table I should NOT have had to wait for my drinks and my food was cold. We waited for our asparagus because they brought us mushrooms instead and then our fries were brought about 12 minutes after everything else. Our 24oz $110 porterhouse was cold. It was just not an overall good experience for my bill to be $213.

T
Tiffany
Grand Rapids
1 review
Dined on February 14, 2020
Overall5food5service5ambience5

My husband and I had the most romantic Valentine’s Day dinner with amazing food! Our waitress, Dana, was also fantastic! If I could give TEN stars, I would!

OT
OpenTable Diner
1 review
Dined on February 13, 2020
Overall5food5service5ambience5

Great food, great times, and great laughs. Service was impeccable as expected. Food was cooked beautifully!

OT
OpenTable Diner
Grand Rapids
3 reviews
Dined on February 10, 2020
Overall5food5service5ambience5

Wonderful service and delicious food! This is our third year having our anniversary dinner at Webster’s and we are never disappointed.

RK
vipRobertK
Grand Rapids
12 reviews
Dined on February 8, 2020
Overall4food4service5ambience5

Our server was superb! Very friendly, accommodating and just the right amount of attention. Ate there twice during restaurant week, the second time with some friends from Chicago, who also had high remarks for the service and food.

NL
NicL
Chicago
1 review
Dined on February 7, 2020
Overall5food5service5ambience5

We had a 3 course steak dinner. It was amazing. The server was wonderful and very knowledgeable of the menu items. 5 star all around.

JC
JeanneC
Chicago
9 reviews
Dined on February 7, 2020
Overall5food5service5ambience5

Love the ambiance and outstanding service this restaurant offers. It's such a special place to relax and enjoy a fabulous meal! It's nice to see the servers all pitch in and work as a team. More restaurants should do this. Not only do the servers help each other out, but it makes for a fine example of management. Very impressive!

I had heard that Webster's was going to make a move to the lower level where Zazio's currently is, and that Zazio's would be closing?? Wondering if there is any truth to this, and if so what will happen to that beautiful space where Webster's is currently???

JM
JenniferM
Grand Rapids
4 reviews
Dined on February 7, 2020
Overall5food5service5ambience5

Delicious and a great deal for Restaurant week. Excellent cocktails and service.

OT
OpenTable Diner
Washington DC
1 review
Dined on February 7, 2020
Overall5food5service5ambience5

My experience was phenomenal the food was fantastic the steak was delicious perfectly cooked the french fries were a dream. The Pana cotta was a dream

MW
MelodyW
1 review
Dined on February 5, 2020
Overall5food5service5ambience5

We went for restaurant week but added the lobster bisque. The three courses for $25 was entirely worth the value. We were so pleased we had the salad, steak frites and Pana cotta. Thank you so much for an enjoyable evening.

B
Boricua
Chicago
10 reviews
Dined on February 3, 2020
Overall4food5service3ambience5

The food was great as always. To my surprise the service was not good. It was busy and our server disappeared most of the night.

KL
KatieL
1 review
Dined on February 3, 2020
Overall5food5service5ambience5

My experience at Webster’s was absolutely fabulous! The staff was incredibly attentive and kind, and the ambience was quiet enough to allow me to enjoy the company of my partner. The food was excellent, and my Girl Friday cocktail was delicious! Don’t miss out!

KH
KathleenH
Grand Rapids
2 reviews
Dined on February 3, 2020
Overall5food5service5ambience5

Overall excellent experience, from the service to the food. It was a great place for a birthday dinner.

AV
AndreV
Detroit
2 reviews
Dined on February 1, 2020
Overall3food3service3ambience4

restaurant week, so maybe some forgiveness but then again...
it’s not ok to bring steaks out when diners are taking first bites of salads. it’s not ok when those steaks are all already almost cool. and the fries were terrible.

OT
OpenTable Diner
1 review
Dined on February 1, 2020
Overall2food3service1ambience2

Service was crazy slow. Steak was not hot way over priced for the whole experience.

TR
ToddR
Chicago
1 review
Dined on January 31, 2020
Overall3food5service4ambience2

Usually Webster’s is quiet and cordial but it was Restaurant Week in Kalamazoo and SO CRAZY loud in there especially with the live music. Consequently, the business meeting I was attempting to have complete failed.

LS
vipLSETidesBB
Chicago
34 reviews
Dined on January 25, 2020
Overall5food5service5ambience5

Lovely meal at Webster’s. Our party of four enjoyed appetizers, salads, a variety of entrees and side dishes and all were excellent. Had and really enjoyed the Big Easy red wine.

We began and ended the evening in the adjacent Tasting Room...such an enjoyable and comfortable lounge. Bonus was the great live music. We will be back!

OT
OpenTable Diner
Grand Rapids
2 reviews
Dined on January 25, 2020
Overall5food5service5ambience5

Wonderful service and amazing food. Thank you!

LC
LynnC
1 review
Dined on January 3, 2020
Overall5food5service5ambience5

Food was delicious and service excellent. Chief was very accommodating to dietary needs. A very relaxing and enjoyable meal.

OT
OpenTable Diner
Chicago
3 reviews
Dined on December 31, 2019
Overall4food5service3ambience4

The only negative comment is there wasn’t enough staff. There were only a couple of servers, and they were doing their best to take care of everyone. Otherwise, the food was very good and the band was wonderful.

OT
vipOpenTable Diner
Chicago
5 reviews
Dined on December 31, 2019
Overall4food4service2ambience4

We arrived for a dinner reservation at 7:00, and were seated right away. Our server greeted us 10 minutes or so later, and we placed drink orders and informed her that we were on a time schedule and needed to be done with dinner by 9:00 (2 hours from our arrival). Our server was not at all attendant during the evening (dirty dishes and glasses sat for way too long). We ordered appetizer, soup/salad, and entree. At 8.20 we hadn’t gotten our $65 steaks yet, but our server assured us we would receive them “soon.” They arrived at 8:22. Hardly enough time to enjoy leisurely. Our bill was delivered at 9:00, with our server being very happy she had indeed honored our time constraints. We expected more from our fine dining experience.

S
Sbeats
Grand Rapids
8 reviews
Dined on December 31, 2019
Overall5food5service5ambience5

Great for New Year’s Eve, live music

JF
JohnF
1 review
Dined on December 24, 2019
Overall1food1service2ambience2

The entire experience was poor. Very slow service, sub-par food. Once I complained about my third course being inedible, I felt they couldn't wait to get us to leave. Very awkward & uncomfortable. Definitely not fine dining. The mandatory 18% gratuity is another thumbs down. We had a "fine dining" package with the hotel, I should get to tip according to service. The whole Raddison experience left a bad taste in our mouths. The only acceptable fix would be a full refund on the $160 "fine dining" fiasco.

OT
OpenTable Diner
Grand Rapids
1 review
Dined on December 24, 2019
Overall5food5service5ambience5

Christmas Eve

W
Wendy
Grand Rapids
5 reviews
Dined on December 24, 2019
Overall5food5service5ambience5

We celebrated Christmas Eve with fabulous meal at Webster's. Our server Tiago was very professional, personable, and knowledgeable .
We each had a different entree. Duck, Prime rib, salmon, lobster. All were prepared to perfection. The pianist playing Christmas music was a bonus.
This is going to be our new family tradition for Christmas Eve.
Thank you Webster's staff for your continued excellence.

j
vipjeffd
Grand Rapids
17 reviews
Dined on December 24, 2019
Overall5food5service4ambience5

The food was Outstanding from the appetizers to the main course Prime Rib to desert of Creme Brûlée and topped it off with some French Pressed Coffee.The only not so perfect was the server was slow to get back to the table to refresh the drinks. The ambiance with the Piano player was a nice touch for the Christmas Eve Dinner.

RD
RobinD
1 review
Dined on December 14, 2019
Overall5food5service5ambience5

This is a very high end restaurant and every thing about it supports that. Prices are high, but the value is still there. We had plentiful portions and got two more meals out of it the next day, making pricing more moderate. The leftovers were just as delicious as the original meal. The staff is impeccable. Kudos to general manager, Anna!

WP
WesP
1 review
Dined on November 9, 2019
Overall4food4service3ambience3

Good food. Most expensive steak I've ever had, but I've had plenty of steaks for half the price that were just as good or better. Went with the Wagyu Ribeye. Should have stuck to the filet.

TF
TroyF
Detroit
4 reviews
Dined on November 9, 2019
Overall4food4service5ambience4

Food was very good, however, only four tables served on a Saturday night, may be due to being a little expensive, with ala cart steaks ranging $36-$65. For three of us, the bill came in around $240 before tip, and while my son had two beers, my wife and I drank tea & pepsi. I am from Fort Wayne area, known for great restaurants, and it would be a short list of places at that price tag.

Overall, too pricey for Kazoo. And I think the area is agreeing, based on how few tables were served . . .

JC
JohnC
Dallas
8 reviews
Dined on November 6, 2019
Overall5food5service5ambience4

The food was outstanding and very flavorful. The presentation was below par. An $85 fillet on a big plate with no garnish. Any home cook would have found a way to make the plate pretty and sell the sizzle. They literally didn’t even bother with a sprig of parsley.

I made the reservation through Open Table and they had no record of it. The hostess seated us right away but it was embarrassing that my guests thought I hadn’t planned in advance.

KK
vipKathyK
Grand Rapids
2 reviews
Dined on November 1, 2019
Overall5food5service5ambience5

Had a great meal! The Salmon was the best I’ve ever had. Love Websters. We go here when we want a relaxed dinner where we can actually talk to each other!

AG
AlanG
1 review
Dined on October 31, 2019
Overall5food5service5ambience5

We had an amazing experience celebrating our 50th wedding anniversary! Everything was perfect from our very helpful server that made us feel very special to all courses of our meal. We would highly recommend celebrating special occasions here.

FAQs

Webster's Prime offers takeout which you can order by calling the restaurant at (269) 343-4444.

Webster's Prime is rated 4.6 stars by 555 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.