Webster's Prime

4.6
574 Reviews
$31 to $50
Steakhouse
The Webster’s Prime team takes great pride in honoring the tradition and refinement of an upscale steakhouse, all while celebrating the area’s local ingredients and live music*.

Relax in the Tasting Room & Bar with a glass of wine from the award-winning list, or enjoy the ambiance and premium steak selections of the wood-decked main dining room.

Webster’s Prime is located on the 2nd level of the Radisson Plaza Hotel at Kalamazoo Center and offers multiple dining areas that can accommodate a variety of events and special occasions. Interested in booking a private event? Call our F&B Sales Manager for details at 269.492.6864.

We know you have choices in your downtown dining & live music experience, and we truly appreciate your time and choice of Webster’s Prime.

*Live music is temporarily on pause due to Covid-19 restaurant requirements.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
Screening
  • Sick staff prohibited in the workplace
What 574 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.6
food
4.7
service
4.5
ambience
4.4
value
Noise · Moderate
95% of people would recommend it to a friend
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OT
OpenTable Diner
1 review
Dined 6 days ago
Overall3food1service4ambience4

The quality of the steaks was poor. Webster’s usually has the best steak in town, but this time it was a major miss. I’m not sure if the inventory was old, but we had to saw through the steaks and in the end, I could not eat mine.

SC
ScottC
Grand Rapids
1 review
Dined 6 days ago
Overall4food4service5ambience4

After reading a slew of reviews we decided we would go for an anniversary dinner.
The food was good but not 5 star worthy, the environment was nice, we were sat in the main dining room.
Our server Steven was spot on and very attentive, helpful and patient.
More than likely will not return, the value for what we received was not worth the money.

P.S
The French onion soup was the best I've experienced.

DP
DanielP
1 review
Dined 6 days ago
Overall5food5service5ambience5

Meal was perfect all the way from drinks to dessert. We had the filet and it was perfect.

CM
CoMerica
1 review
Dined on February 17, 2021
Overall5food5service5ambience5

This is always a great place to dine. Best service and the food is outstanding!

OT
OpenTable Diner
1 review
Dined on February 14, 2021
Overall5food5service5ambience4

Great experience for Valentine’s Day dinner. Only complaint is I would have liked to be seated in the main dining area. Hearing the live music on the piano as we left we were jealous of those getting that atmosphere.

DS
DesiresS
1 review
Dined on February 14, 2021
Overall5food5service5ambience5

The food and service was absolutely amazing! I will definitely be returning.

GA
GreggA
Grand Rapids
3 reviews
Dined on February 14, 2021
Overall5food5service5ambience5

Excellent Valentine's Day experience! Staff was amazing at usual, food was phenomenal and we really enjoyed the live piano player. Webster's is always a favorite.

BD
vipBillandDeb
Chicago
6 reviews
Dined on February 13, 2021
Overall5food5service5ambience4

Food was amazingly good. The way we remember dining out should/could be. Choice filet thick cut, perfectly prepared. Scallops lovely. Service higly attentive, unrushed, and as always focused on making sure our experience was perfect.

DH
DebraH
Grand Rapids
11 reviews
Dined on February 13, 2021
Overall4food4service4ambience5

Went on Valentine’s Day and got their valentines package. An appetizer, two salads, two entrées, two sides, and two desserts. It also included a toast of champagne and a bottle of champagne that we were going to take home. $150. The crab cake appetizer was one of the best I had ever had. The salads were very good. My husband enjoyed his ribeye but mine was a little over cooked. I specifically voiced that I did not want it over cooked and I was going to order rare so it wasn’t over cooked but said she had a rare plus so I ordered that. It was still over cooked to me. I didn’t care much for the yellow potatoes. Not much flavor. Hubby loved asparagus. Dessert was awesome. The waitress never brought our champagne toast so we had to ask for it and I told her I wanted to take my champagne bottle to go. She brought our toast and thought that she had put the bottle in our bag of leftovers but it wasn’t there when we got home so we missed out on getting the bottle that came with the package. Such a bummer

OT
OpenTable Diner
Detroit
2 reviews
Dined on February 12, 2021
Overall2food2service5ambience2

Decided to get the Valentine dinner for 150$. The beef tips were great as an appetizer. The steak was on the colder side receiving it and the potatoes and asparagus were not even Luke warm. The service was great. The ambiance was odd due to being seated in the auxiliary/bar area so the romantic atmosphere was odd.

P
katieP
1 review
Dined on February 12, 2021
Overall4food4service3ambience5

Server was inattentive, drinks empty and dishes waiting. Food was good and value was good.

AM
AbbyM
Atlantic City
1 review
Dined on February 9, 2021
Overall5food5service5ambience5

Webster's never disappoints. Great food, fabulous service.

OT
OpenTable Diner
1 review
Dined on February 6, 2021
Overall5food5service5ambience5

One of the best meals of my life!

OT
OpenTable Diner
Grand Rapids
3 reviews
Dined on February 5, 2021
Overall3food3service2ambience3

We have been dining at Webster’s for years for our Anniversary. This was disappointing from the service, food, and overall experience. Drinks and food took an exceptionally long time and were not prepared as ordered (undercooked steak). They had the bartender waiting on us in the dining room, so service was definitely slower than acceptable. I’m years past we’ve been offered complimentary champagne and/or dessert for our Anniversary but not this year. I’m hopeful it can be attributed to COVID and restaurants slowly opening back up, but I wasn’t impressed with this experience.

OT
OpenTable Diner
Grand Rapids
6 reviews
Dined on February 5, 2021
Overall5food5service5ambience5

We always enjoy a visit to the Webster’s Lounge. The food is great and we love the ambiance!

M
Matm
1 review
Dined on February 5, 2021
Overall5food5service5ambience5

Everything was amazing. Will be eating here again soon.

SR
SusanneR
New York Area
4 reviews
Dined on February 3, 2021
Overall5food5service5ambience5

It was so nice to be back and to see the friendly staff of Webster's. The food was just as amazing and delicious the service is always amazing. Great to have our favorite spot open and still going after these lockdowns.

JM
JenniferM
Grand Rapids
4 reviews
Dined on February 3, 2021
Overall5food5service5ambience5

We had the best night out during Kalamazoo Beverage Week. The whiskey flight was a delight. Food was perfection. Service was outstanding! We cannot wait to get back on Sunday to celebrate Valentine's Day!!

C
Chainz
1 review
Dined on February 2, 2021
Overall5food5service5ambience5

Awesome place! I was able to celebrate my birthday dinner with the love of my life! Thank you so much! Awesome food and awesome service! I’ll be back!

c
chrspty
San Francisco
10 reviews
Dined on March 13, 2020
Overall5food5service5ambience5

Exceptional food, great ambiance, and the restaurant was practically empty due to current health concerns. We will definitely come back!

My husband and I always pick a restaurant to visit for our anniversary and birthdays - since our favorite restaurant is over an hour away - this is def a close second and may become our new go-to! Thanks to the great staff. Everyone was so nice and attentive!

GA
GreggA
Grand Rapids
4 reviews
Dined on February 29, 2020
Overall5food5service5ambience5

Visited the lounge for music. Food and drinks are great and loved the live music!

G
vipGeoff
Grand Rapids
15 reviews
Dined on February 29, 2020
Overall5food5service5ambience5

We were in the Tasting Room and greatly enjoyed the live music, tremendous service, and great food.

RB
RobertB
1 review
Dined on February 29, 2020
Overall5food5service5ambience3

Our first time there was on our anniversary, the staff couldn't be nicer. Great food. Steaks buttery smooth.

GW
GreyW
Grand Rapids
1 review
Dined on February 17, 2020
Overall5food5service5ambience5

Excellent food! All dishes were prepared and presented perfectly. Great place for special occasion dinner.

OT
OpenTable Diner
Grand Rapids
1 review
Dined on February 15, 2020
Overall4food2service4ambience4

They cooked my wife steak raw when she asked for medium well.
Don’t like to eat by myself while she is waiting on her food ruins the mood😱

M
Michigan
Dallas
3 reviews
Dined on February 14, 2020
Overall1food1service1ambience3

On Valetine's Day Menu. We ordered and our waiter did not come back. When he showed up all sweaty I asked him where he was. He said, "Washing dishes". The Surf & Turf "tail"was terrible. A gal threw some bread and a bowl of french fries at us after the Surf & Turf was served. "French Fries"?? They said it came with the meal. Two hours later, dessert did not come. We left & talked to the Manager. She said they got behind. We had a 7:30 reservation! They gave us a parking pass. The parking pass was expired when we tried to use it. I have never had such a bad restaurant meal/service in my life. What happened to Websters?

Webster's Prime
Responded on February 21, 2020

On behalf of everyone here at Webster's Prime, we sincerely apologize for your Valentines experience with us. From service to food, we strive to provide a high-star experience with every guest, every time. This mark was clearly missed and we would love the opportunity to make this right. We can only hope you may give us a second chance to deliver the Valentines dinner you and your wife should have experienced the first time around. We sincerely appreciate your feedback and thank you for it.

Report
OT
OpenTable Diner
San Francisco
3 reviews
Dined on February 14, 2020
Overall5food5service5ambience5

We dined on Valentine’s Day and couldn’t have been happier with our experience. Our server was delightful — she was very personable and made us feel as though we were her only table, though of course we weren’t. Our surf and turf for two was outstanding, as were our side dishes, appetizers, wine and dessert. The restaurant is beautiful, classy and peaceful while not being too solemn or staid. Perfection! We highly recommend Webster’s for a special dining experience.

LB
LaceyB
1 review
Dined on February 14, 2020
Overall4food2service3ambience5

It was Valentine's Day. I know they were busy but we got there at 5 being there first table I should NOT have had to wait for my drinks and my food was cold. We waited for our asparagus because they brought us mushrooms instead and then our fries were brought about 12 minutes after everything else. Our 24oz $110 porterhouse was cold. It was just not an overall good experience for my bill to be $213.

T
Tiffany
Grand Rapids
1 review
Dined on February 14, 2020
Overall5food5service5ambience5

My husband and I had the most romantic Valentine’s Day dinner with amazing food! Our waitress, Dana, was also fantastic! If I could give TEN stars, I would!

OT
OpenTable Diner
1 review
Dined on February 13, 2020
Overall5food5service5ambience5

Great food, great times, and great laughs. Service was impeccable as expected. Food was cooked beautifully!

OT
OpenTable Diner
Grand Rapids
4 reviews
Dined on February 10, 2020
Overall5food5service5ambience5

Wonderful service and delicious food! This is our third year having our anniversary dinner at Webster’s and we are never disappointed.

RK
vipRobertK
Grand Rapids
12 reviews
Dined on February 8, 2020
Overall4food4service5ambience5

Our server was superb! Very friendly, accommodating and just the right amount of attention. Ate there twice during restaurant week, the second time with some friends from Chicago, who also had high remarks for the service and food.

NL
NicL
Chicago
1 review
Dined on February 7, 2020
Overall5food5service5ambience5

We had a 3 course steak dinner. It was amazing. The server was wonderful and very knowledgeable of the menu items. 5 star all around.

JC
JeanneC
Chicago
9 reviews
Dined on February 7, 2020
Overall5food5service5ambience5

Love the ambiance and outstanding service this restaurant offers. It's such a special place to relax and enjoy a fabulous meal! It's nice to see the servers all pitch in and work as a team. More restaurants should do this. Not only do the servers help each other out, but it makes for a fine example of management. Very impressive!

I had heard that Webster's was going to make a move to the lower level where Zazio's currently is, and that Zazio's would be closing?? Wondering if there is any truth to this, and if so what will happen to that beautiful space where Webster's is currently???

JM
JenniferM
Grand Rapids
5 reviews
Dined on February 7, 2020
Overall5food5service5ambience5

Delicious and a great deal for Restaurant week. Excellent cocktails and service.

OT
OpenTable Diner
Washington DC
1 review
Dined on February 7, 2020
Overall5food5service5ambience5

My experience was phenomenal the food was fantastic the steak was delicious perfectly cooked the french fries were a dream. The Pana cotta was a dream

MW
MelodyW
1 review
Dined on February 5, 2020
Overall5food5service5ambience5

We went for restaurant week but added the lobster bisque. The three courses for $25 was entirely worth the value. We were so pleased we had the salad, steak frites and Pana cotta. Thank you so much for an enjoyable evening.

B
Boricua
Chicago
11 reviews
Dined on February 3, 2020
Overall4food5service3ambience5

The food was great as always. To my surprise the service was not good. It was busy and our server disappeared most of the night.

KL
KatieL
1 review
Dined on February 3, 2020
Overall5food5service5ambience5

My experience at Webster’s was absolutely fabulous! The staff was incredibly attentive and kind, and the ambience was quiet enough to allow me to enjoy the company of my partner. The food was excellent, and my Girl Friday cocktail was delicious! Don’t miss out!

KH
KathleenH
Grand Rapids
2 reviews
Dined on February 3, 2020
Overall5food5service5ambience5

Overall excellent experience, from the service to the food. It was a great place for a birthday dinner.

FAQs

Webster's Prime offers takeout which you can order by calling the restaurant at (269) 343-4444.

Webster's Prime is rated 4.6 stars by 574 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.