We had a gift certificate that was won at a raffle...excited to come, but disappointed. First ordered appetizers, they were out of the one. Ordered steak with green bean, came out with broccoli because they were out of green beans. If I would've had to pay for it, I would have been angry. We also had a certificate for breakfast the next day. I ordered an omelet, 10 minutes later my husband also ordered one. His came, but mine never did. We had to ask about it. Nothing special.