Outstanding fine dining experience, view is spectacular.
This dining experience was a big let down.
The service was mediocre- we ordered a bottle of wine, but we had to continually refill our own glasses. Our server was okay but very shy and did not do much more than check to see how the food was. Once we received our mains she disappeared and we did not see her until they were done.
The food was very disappointing. I ordered the octopus, risotto and carrot cake. Octopus was sliced into three hair-thin pieces with a pile of arugula on top. The amount of octopus you actually got was very sad. The plate came out very messy with sauce on the outside of the rim which ended up on my blouse. The risotto was absolutely disgusting. A gross fusion between bad Mac and cheese and scalloped potatoes with a horrible aftertaste, and the consistency of very cheesy mashed potatoes. When this was aired with a server she made a joke about the saffron and nothing was done. The carrot cake was a loaf and filled with strawberry that the menu did not mention at all. When our regular server came back after the complaint about the food she did not address it and charged for the full meal regardless of it being edible. They picked up the full plate of risotto and that was that. The two or three pieces of shrimp on top were good.
Overall very disappointing experience. You hope that spending $250 on a dinner for 2 would ensure great food but that is not the case here. Only thing good about this restaurant was the view of the falls and the company I brought.
Good good, good service, good view and good value. No complaints.
We were a bit Leary with the 3.6 stars when we booked, but we liked the items on the menu and we were staying at the Hilton. I have to say, the food was outstanding. We were so impressed with our meal, the service and the ambiance. I had the lamb, it was thick and meaty which surprised us both, and my boyfriend had the short rib. It was tender, meaty and absolutely delicious. I would definitely recommend this restaurant and we plan to come again next year.
We dined at The Watermark for dinner and breakfast the next day. Staff were extremely efficient and friendly.
We were celebrating a belated Valentine's dinner together and thoroughly enjoyed a romantic dinner for two over seeing the falls. Everything was fantastic. Definitely would go back again. Well worth every penny. Thank you to the chef's and serving staff. Very personal and professional.
Our server...i think his name was Kevin?? Excellent, he was attentive and personable. Very much enjoyed our dinner.
I have stayed at this hotel many times and disappointed that it was my first time at the Watermark restaurant. Everything was fabulous, food ambiance etc. One thing I would recommend though is... if you are acknowledging that we are there for a special occasion (in my case my husbands birthday) it would have been nice to see that either a card at the table or a very small desert or just something saying Happy Birthday. Just a thought that would definitely make an impact.
Did get my appetizer and still was charged for it as it was a prix fix meal
The view was spectacular. Food was delicious. Highly recommend it.
The food was lovely, great ambience and we sat right next to the window with a very pretty view. Drinks were a little on the pricey side, and I ordered a 2nd round of the martini I was drinking and was given a conpletely different dribk the 2nd time. It was still a very tastey drink but not what I was originally drinking lol.
Overall really good experience and they brought me chocolate creme brule for dessert for my birthday and it was soo Good! :)
The ambiance is stunning and the service was perfect. The food however left a lot to be desired. I ordered the one plant-based option and it looked like canned chilli. I expected much better for the price.
A bit overpriced for the food and wine list. Definitely paying for the view.
Second visit and was just as impressed this time. Server was attentive and nowledgeble . Food was amazing. Cooked to our request and so delicious and we love the whole ambiance of the Watermark. Can t wait to return
I guess it wasn't a total loss!
I'll make it short and straight to the point!
Great view, 2 of the appetizers and wine were good. And I'm glad at least we had that, because otherwise it would have been a complete loss.
Mushroom soup and calamari were phenomenal. Escargot was meh, bland and not tasty at all and the rest of the meal was just terrible!
Risotto, was NOT risotto but instead mushy overcooked rice, shrimp on it was bland, we ate 2 of the 3 to say we did. Chicken supreme was not too bad but the sauce and mashed under it was not appetizing at all.
Waitress came to take our plates and took absolute no interest in finding out why 3/4 of our food or more was still on our plates, maybe she already knew what we were going to say and thought it was best to avoid the answer by not asking?!
$55/pp for an appetizer each, which is all that was acceptable to eat is a bit much for most people's price. Then you are hit with the ridiculous bill and you feel even worse about your choice, plus tipping and the ridiculous "tourist tax". We felt like we'd been robbed.
Upon leaving you stand right in front of the "check in" desk and the girls were just too busy chatting away to thank the people leaving, us included.
Saw the manager a few times going to a couple tables, not once did she come to ours or to the tables in our close proximity. I suppose picking and choosing which to great?
The view was great with "mood" music and sufficient without the belting out of the gentleman singing.
Very disappointing, will not go back or recommend it at all.
The food was excellent.
Date night dinner, service was good, seat & view were excellent. The wine we ordered was very nice, the appetizers were excellent. I had the duck and it was excellent, my wife had the NY steak and it was OK, not the best, but not the worst. However, we both opted for the lobster tail (not included in the meal package), (and no price was indicated), but thought that since this was a special occasion we would enjoy it. This was not the case, we probably both should have sent the lobster back, it looked perfect, but was exceptionally tough and stringy and neither of us particularly enjoyed it, especially at an additional price of $19.95 per tail.
I would not rush back at this point, at least not without carefully considering the menu options.
It was wonderful
Excellent meal and great view. A little rushed with the courses coming to us.
However our servers were very pleasant and were kept very busy through the time we were there.
Look forward to coming back in the future.
Second time here and very very satisfied again!
Menu selection was great (3 course or 5 course offering). We made reservation and scored romantic table for 2 along the window with a great view of the night illumination of the falls.
We enjoyed the complete dinning experience and a fabulous view of both falls !! and our waitress was very attentive but not intrusive. We are already making plans to return !!
Escargot starter was simply ok not the best. Seared scallops would have been excellent with a touch less of salt. Chicken in chicken entree had no real flavors, menu did not indicate it was breaded and waiter stated it was pan seared which it did not seem like it with breading.
Great location and view of both Falls; service was excellent as usual. Food was good same basic menu with a slight modification removing some good features. Main dish was not hot, barely warm and cooled quickly so by the time I had three bites it wasn’t even warm. Disappointing. Parking on arrival wasn’t great but with the construction going on it made the garage a backed up mess of vehicles and we were waiting on young valet attendants that seemed a bit overwhelmed. Exiting the garage when the valet brought the car was confusing as nobody told me where to exit due to the construction closure of the main driveway. This was a dinner with visiting family from Australia; she loved the views and the restaurant. Thanks for a nice evening.
The view was great. The service was great.
Dinner - The food itself was lacking in presentation and flavor.
Breakfast buffet - pretty good selection with hot and cold foods.
Was very nice place, the waiter was great!! The price for the food was very very expensive!!! Didn’t think it was worth the price for the food!! The drinks were also super expensive!!!!! So great place if you don’t mind spending a lot of money on your meal and drinks! But for the price I wouldn’t go back.
We booked a little staycation in Niagara and decided to try Watermark. We were not disappointed. The atmosphere, service and food were wonderful.
Great view of the falls with a meal which went well with the ambiance. Food was enjoyable and friendly service
Excellent food, great view of the Falls and the Service was Outstanding!! Nick was our waiter and he was great!!
The food was so great and we ate so much they pretty much had to roll us out the door afterwards! Outstanding view of the falls. Great service. Steaks were expertly cooked. Overall, we were very happy with our meal and experience.