We reserved a 5:00pm table for 8 on Mother's Day and everyone in my family was ecstatic when we were seated. The restaurant overlooks the city and specifically Boat House Row. The art museum, waterfall and walking trails add even more to the experience.
We were seated promptly and ordered by 5:30..and then waited, and waited. Understanding it was Mother's day everyone was patient and enjoyed the surroundings and incredible view. Then we waited..and waited, then asked for more wine, but they no longer had the wine we had, only a comparable wine - in taste, not price!
Knowing we were going to a place like Waterworks, everyone went hungry and excited for a good meal. Over two hours later we would have been happy with McDonald's. Finally, the food came out around 7:30 and inevitably they served my mom the wrong dish (on mothers day after waiting 2:30 to eat). I ended up eating a dish I didn't order and the server and/or manager never apologized for the mistake. The only apology was from me to my family for making the reservations. The View is NOT worth the aggravation, the food was awful. A steak knife was needed for every dish - filet, chicken, pork and duck, because they were so hard - but our server never stopped to ask .
I wasn't expecting anything great, but I wasn't expecting them to rely 100% on the view. Management/staff at the Waterworks are either slow or they are deliberately trying to extend the length of your meal to increase liquor/wine/beer costs. Spend your money somewhere that cares.