Waldhaus Restaurant - Fairmont Banff Springs Hotel

Easter family dinner

Great experience.

Main course was delicious. First course came with mostly bread, not enough variety for a starter. Dessert was fabulous.

Just a fantastic place with outstanding views, great service, wonderful food, was a fun place, would definitely come back!
Thank you

I loved the fondue. I hadn't tried such a nice food in a while. I also ordered the recommended wines with the fondue and they were very well chosen.

Waldhaus has THE BEST cheese fondue! Hands down. Excellent schnitzel and spatzle as well. Top tier drinks. Wonderful servers. We stop in every time we’re in Banff!

Just as we remembered it. Having the experience as the only option is by far the way to go! Everything perfect as usual. Will be back in December, or maybe sooner if possible!

The fondue experience was delicious and as always the schnitzel was a favourite! It was an expensive meal, but was well worth the splurge.

The premium wine pairing is definitely not worth the price being charged. Not only were the wines not of premium quality but were also mismatched to our meals.

Restaurant is a considerable distance from the hotel and the hotel has cancelled their shuttle. The walk down/up in winter is rather treacherous and requires traversing long, steep staircases. People with mobility issues should avoid booking until the hotel runs it's shuttle.

I have ate at the Pub many times and always had a great experience. This time we stayed at the hotel and made a reservation for dinner in the restaurant. It was a set menu and the fondue was fantastic but the mains were horrible. The schnitzel was as thin as a piece of baloney and the veal was nit much better. It was super overpriced and we left felling ripped off.
If you are going I recommend the pub as we had better experiences there.

Really great spot. Awesome food and fantastic service

Right now, there is only their 3-course “fondue experience” menu available. Fair portions, each course was delicious. We were slightly disappointed with lacklustre plating, and wish of additional vegetables and sauce with the schnitzel. Service was great, and overall, we left satisfied.

This restaurant is a hidden gem at the Banff Springs Hotel. The fondue dinner is incredible. Friendly, professional service. Wood burning fireplace in restaurant adds greatly to the experience.

We enjoyed the fondue dinner with wine pairing. Would recommend.

If you like to eat well, this is the perfect place. Very well served and the food is very tasty! My desire was to eat everything, but I couldn't. 😅

Vraiment TRÈS dispendieux pour la qualité de la nourriture.
Nous sommes arrivés et nous avions aucun choix de menu à part un FONDUE EXPÉRIENCE a 89$ par personne.
Préparer vous aussi à accéder au restaurant à pieds.
Carte de vin très ordinaire également
Par contre nous avons eu un bon service ! Une chance !

An amazing experience. We were initially blocked from entering the restaurant as two elk were grazing on the front lawn so we went around the back way and discovered the pub downstairs for a quick beer before dinner. When we made it upstairs, we were seated in their genuine-feeling dining room. Anywhere else, this dining room would have felt kitcshy, but here, the german-swiss hunting lodge vibe was bang-on. We ordered the set menu of fondue, schnitzel, and chocolate fondue which while simple, was perfectly on-point. Instead of going with the wine pairing option, we spotted a Mosel wine we were familiar with and went with that which turned out to be an excellent pairing here. It should also be said that the service throughout was truely outstanding from the banter with the bartenders downstairs, the attentiveness of the maitre d, and finally what I would describe as a 100% perfect service from our waitress. Outstanding all around. A fabulous experience including the walk back up the stairs through the woods back to the hotel with our full bellies.

Watch out for the elk

Totally enjoyed

Fixed menu because of COVID
Cheese fondue ,schnitzel and then chocolate fondue
Suggest splitting meal unless very hungry

It was very good overall. Good cheese and dessert fondue.

First day back open after Covid closure.
Food and staff didn’t miss a beat.

This is our third experience at the Waldhaus and as always we had an excellent time and enjoyed the incredible food (salad, cheese fondue, chicken schnitzel) that is offered at this establishment. We were pleased to have Mark as our waiter again; his kind demeanour and spot on wine recommendation always add to the enjoyment of the evening. If you can visit just one restaurant during a trip to Banff, I highly recommend an evening at the Waldhaus Restaurant.

Our first Waldhaus experience was 15 years ago. We absolutely loved it. This time we were disappointed. Although our server was indeed most pleasant and attentive, and the fire was lovely, when we checked in - an hour before the reservation apparently (Texas time versus Banff time) - I felt chastised and dismissed. But we did sit by the fire! Food was okay - lot of confusion about the relationship between the Fairmont and the Waldhaus - billed on the hotel website and one of their restaurants - but we could not transfer (or take with us) our favorite Scotch highballs from the hotel down to the restaurant and the Waldhaus does not have a wide selection of cocktails. Anyway - sadly it wasn't the same experience and we won't go there again.

The Waldhaus had excellent atmosphere, pictures on the walls were great. Food was very good but pricey. It is a limited menu. The menu had only one vegetarian selection and it contained mushrooms- which the vegetarian in our party didn’t like but ordered it anyway-said it was good. Overall, we had a really nice time and would recommend this restaurant.

Great food. Grew up in Germany and love the schnitzel

Great views, amazing ambience, quality service. The food is very flavourful, however, the portions were a bit on the small side, especially considering the amount that you pay. Overall an great meal.

hostess and waiter were all very helpful food was amazing will come back again

We understand that the Waldhaus restaurant recently underwent a renovation.
I ordered the Schitzel which was dry and not very tasty. Thought the food was overpriced for what you get.
Being at a Fairmont property, you have certain expectations. There were cobwebs in the overhead light fixtures and the carpets were in desperate need of vacuuming.
As well, thought the Waldhaus was a German restaurant, but pretty sure the back of the dining chairs had the Swiss emblem on them.
Overall, a very average experience.

Did not like the menu changes from last year. Missed the trout and bradwurst.

Excellent food. Service was brilliant. Room and atmosphere was spot on. Food quite pricey but worth it as a nice treat. The restaurant is on the fairmont grounds so we expected it to be a little bit more pricey than the average restaurant. We had fondu and there was plenty of it and plenty of food choices to dip into the cheese.

Our Server, Julie, was phenomenal. She made the dining experience so much more amazing. Thank you Julie!!

Great food but it’s the atmosphere and service that really stand out! A bit pricey but worth it.

We truly enjoyed a wonderful evening - fondue always lends itself to good dinner conversation! A warm, cozy and upscale atmosphere and great service. We love coming here.

It's rare that I find a German-style restaurant to be a disappointment. The new and now limited menu was a disappointment, especially after viewing the website which still listed the older menu - you know, the one that actually offers wursts at a German restaurant. The ambiance and the waitstaff were great. The menu was lacking and the food we did order was not particularly good. The Wienerschnitzel was dry and lifeless. The fondue appetizer was good although heavy on the bread when we hoped for more pickled veggies. If it not been for the good beverage selection, ambiance, warmth of what sadly is the only real working wood fireplace in all of Banff Hot Springs, I would not recommend this restaurant. You can get a similar meal at the Walliser Stube in Lake Louise which we did and it was much better.

Great food and fantastic service!

A great experience all around. Looking forward to a return visit!

Service, food and atmosphere were great. We loved the fondue and wienerschnitzel! Even the walk from the main part of the hotel to the restaurant was gorgeously alpine (shuttle available also).

Very much enjoyed the authentic Swiss dining experience.

I took my boyfriend here for his birthday. Finding parking was horrible. Make sure to arrive extra early to figure out the whole parking situation as the parking described on the app was not valid due to the ice on the stairs. Once at the restaurant, it was a lovely venue, the food was fantastic however the only help our waiter offered us was choosing a wine and cheese selection. He was very talkative towards myself however didn’t seem to give my boyfriend the time of day. He barely visited our table and when finished our wine, we were not offered more. In fact, the glass was removed from the table and as he took it, we had to stop him to ask for more. Upon leaving the restaurant, we were graciously helped by another staff member with calling a shuttle which helped turn our sour experience around. If you go to this restaurant, and your waiter is Gary, I definitely recommend switching tables.