Villa Napoletana

4.4
436 Reviews
$30 and under
Italian
“The combination of exquisite food, superb service and excellent ambiance all create an experience you will never forget.” Since 1998, Villa Napoletana has offered the finest southern Italian cuisine, service and atmosphere to people who enjoy dining out. Villa Napoletana is committed to selecting only the freshest ingredients available. To them it is a constant culinary challenge to bring customers the finest food that can be provided. They look forward to serving their customers with innovative specials and they pay particular attention to details.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 436 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.5
food
4.4
service
4.4
ambience
4.4
value
Noise · Moderate
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BG
BrendaG
1 review
Dined a day ago
Overall5food5service5ambience5

Waitress was exceptional, service great, atmosphere was good, food was outstanding. Overall we had a wonderful experience.

OT
OpenTable Diner
1 review
Dined 6 days ago
Overall1food1service5ambience3

work on perfecting the menu and the dishes. was not happy with my first dish

server was excellent though

KD
KatrinaD
1 review
Dined on November 20, 2021
Overall5food5service5ambience4

What a great menu! So many delicious selections it was hard to pick. Arianna was our server and took great ownership of our experience. Really flexible and great suggestions.

OT
vipOpenTable Diner
New England
24 reviews
Dined on November 17, 2021
Overall5food5service5ambience5

Always a good time at Villa Napoletana. The food was great. The people were friendly and the service was perfect. I would recommend this restaurant.

OT
OpenTable Diner
New England
1 review
Dined on November 16, 2021
Overall4food4service4ambience4

Overall was very nice inviroment and setting.

OT
OpenTable Diner
Las Vegas
2 reviews
Dined on November 13, 2021
Overall5food5service2ambience5

Consistently good food. Strange server, she was odd and her service was ok at best

MP
MarioP
1 review
Dined on October 23, 2021
Overall3food2service4ambience4

The food was mediocre and late. The wine was very good.

HB
HaroldB
Philadelphia
3 reviews
Dined on October 16, 2021
Overall5food4service5ambience5

service was great, but parking is very limited

M
Mage
New England
1 review
Dined on October 11, 2021
Overall4food4service5ambience4

The chicken special was very dry. Everything else was great!

RB
RonB
1 review
Dined on October 10, 2021
Overall4food4service3ambience4

Loved the live music! Our waitress, Liz, was great and attentive.

Did not like the fact that my cocktail was made incorrectly but Liz spotted it right away and got it corrected.

Also, our entrees come out very shortly after receiving our appetizers so we had to leave the appetizers and proceed with the entrees so they would still be warm.

SB
SueBill
New England
3 reviews
Dined on October 10, 2021
Overall3food3service2ambience3

Our waitress was off her game she even admitted and apologized for it. Mistakes on most of our orders. Food slow to come out and didn't come out together. We had to ask them to tone down the music way to loud we couldn't hear each other. We still like the restaurant just an off night.

OT
OpenTable Diner
Las Vegas
3 reviews
Dined on October 8, 2021
Overall5food5service5ambience5

Jay was AWESOME! And so was the female manager which I embarrassingly forgot her name but she was lovely and actually sent Limoncello shots over to our table which was very nice of her and they were delish!
The music in the bar area was top notch, the food was excellent. The experience far exceeded my expectations! We will definitely go again and recommend to others!!

a
vipannt
New England
9 reviews
Dined on October 5, 2021
Overall5food5service5ambience5

Great value and delicious meals. Will definitely return soon.

OT
OpenTable Diner
1 review
Dined on October 4, 2021
Overall5food5service5ambience5

Fantastic Food, delicious, great prices, awesome waiter

EC
EarlC
New York Area
1 review
Dined on September 26, 2021
Overall5food5service5ambience5

Took my niece & friend for their birthdays. We enjoyed it and it was there first time doing the brunch. We were all very pleased. My niece wants to return next Sunday.

ED
EmilyD
New England
1 review
Dined on September 25, 2021
Overall2food4service1ambience3

Our drinks took 45 minutes and one was just a soda. Brought wrong drinks. Took 90 minutes for food. Waitress said she was new.

L
Lani
Miami
1 review
Dined on September 15, 2021
Overall4food5service5ambience4

Love this restaurant. Our go to place for both casual dining as well as special occasions.
Food was excellent and service was very good. Highly recommend!

R
Rupert
New England
24 reviews
Dined on September 14, 2021
Overall4food5service5ambience5

Best time ever here, except... It took over an hour to get our food. When it came, it was great. And Melinda was wonderful. I asked for something special, sort of a mix of two items on the special Lobster menu. I was a bit surprised to see that they were able to make it for me. As far as the wait, I suspect they were a bit overwhelmed by the crowd for their Lobster Feast.

GB
GarryB
New England
3 reviews
Dined on September 13, 2021
Overall4food5service4ambience3

Everybody at our table enjoyed their dinners and all the food was very hot. I would highly recommend Artichoke Française as an appetizer and a dinner choice of Lasagna Bianca. We have eaten at Villa Napolentana many times as the food is always consistently excellent. Parking was difficult and there was some staffing issues, however, our waitress Taylor was very pleasant and accommodating. We had a great night.

OT
OpenTable Diner
New York Area
2 reviews
Dined on September 1, 2021
Overall5food5service5ambience5

Great food great service !

PJ
PamelaJ
New England
15 reviews
Dined on August 25, 2021
Overall5food5service4ambience4

The food was delicious. I would definitely eat here again.

RI
RICHARDC
1 review
Dined on August 18, 2021
Overall5food5service5ambience5

I really enjoyed the food, drinks, service everything had a Great time

OT
OpenTable Diner
New York Area
3 reviews
Dined on August 15, 2021
Overall3food5service1ambience5

Food was excellent, waitress was so slow

OT
OpenTable Diner
1 review
Dined on August 8, 2021
Overall5food5service5ambience5

I was pleasantly surprised when we were seated. Very nice inside. The brunch was loaded with many choices.

JR
JoelR
Washington DC
4 reviews
Dined on August 7, 2021
Overall5food5service5ambience5

Great food every time. Sat outside this time, which was a good potion at this time. While the outdoor seating is not as attractive as the indoor seating, it was quieter.

PA
vipPatriciaA
Phoenix
41 reviews
Dined on August 6, 2021
Overall2food2service5ambience2

Very very noisy been many times never had such a poor experience
one order not prepared as asked had to wait for a new meal

FF
vipFoodFan
Washington DC
10 reviews
Dined on August 6, 2021
Overall2food1service2ambience2

I'm told its a neighborhood staple but I am not a fan. Everything seemed overcooked or just fried...even things that don't need to be like mozzarella and tomatoes.

GB
GarryB
New England
3 reviews
Dined on August 1, 2021
Overall5food5service5ambience5

Our reservation was for 5:00 for a party of five outside. We started with appetizers & drinks which were all delicious. Our waitress was friendly, helpful and accommodating. The main course did not disappoint. I asked for extra mushrooms for my Veal Marsala.
The veal was tender and I loved all the extra mushrooms. We ended with desserts inside as it started to rain. The staff cheerfully set us up in one of the dinning rooms and it was a great night with jazz playing in the background.

MG
MaryG
1 review
Dined on July 26, 2021
Overall5food5service5ambience5

We made reservations and sat outside on a wonderful evening. Food and service excellent!

KG
KathyG
New England
5 reviews
Dined on July 24, 2021
Overall5food5service5ambience5

Although short staffed (understandably so) the support staff continually stopped by to see how we were doing and make sure we had everything we needed. As always, the food was excellent!

SA
StevenA
New England
1 review
Dined on July 22, 2021
Overall5food5service5ambience5

I've been to this Restaurant on many occasions. Everything about this place, just rocks. The Food is incredible and the Server we had, her name was Crystal. She always goes above and beyond to assist in anyway possible. Western Mass needs more Restaurants like this.

JP
JohannaP
New England
1 review
Dined on July 17, 2021
Overall3food3service5ambience3

My first time there and I don’t think I’ll go back. My server was GREAT! The food was mediocre. I had the fettuccine Alfredo with broccoli and shrimp. The sauce was watery and the shrimp was tepid at best but I damn near burned my mouth on the broccoli. We ordered the clams casino for the table and specifically requested no bacon, well 40 minutes later guess what, yes sir it had bacon. We told our server and she apologized and was immediately on it. Less than 5 minutes later it came back without bacon. Hmmmm took 40 minutes to get and 5 minutes for a redo. Clearly they just took the bacon off. Which I find unacceptable. I will say this they were fantastic. I could have had another plate instead of the fettuccine. It’s overpriced in my opinion and loud. To be fair we were loud too. I must emphasize our server, I think her name was Crystal, was fantastic. They were busy and short staffed, like the rest of the country, but she was on her game.

D
Dianne
New England
24 reviews
Dined on July 13, 2021
Overall5food5service5ambience4

Always reliable and good food. Local gem for neighborhood

AS
AmyS
Nashville
3 reviews
Dined on July 9, 2021
Overall4food3service5ambience5

Sat at the bar and received GREAT service and suggestions from Zachary. Very comfortable. Good pacing of courses. Had a martini which was made nicely except it had sad soggy little salad olives instead of big martini olives which is disappointing. Meatball appetizer was delish. Great tomato sauce. Caesar salad was delish, fresh and crunchy. Dressing tasted homemade. I had a shrimp francese served on spinach which was cooked nicely and had tasty lemony sauce but very little spinach. Needed 3x as much to soak up that lovely sauce. Good prices and overall a good evening!

OT
OpenTable Diner
New England
2 reviews
Dined on July 2, 2021
Overall3food3service3ambience3

Food was decent and the staff was friendly

FF
FrankF
1 review
Dined on June 25, 2021
Overall5food5service5ambience5

It was excellent. Highly suggest the Veal Chop! I wish you were closer to Belchertown:)

OT
OpenTable Diner
New England
1 review
Dined on June 23, 2021
Overall5food5service5ambience5

It was a wonderful outing. My one complaint is that the food took a little longer than normal to come out for a place that wasn’t overly crowded. But the food was wonderful, the server was one of the best I ever had, and even with the small wait, I WILL DEFINITELY be back!!

MR
MercedesR
1 review
Dined on June 17, 2021
Overall5food5service5ambience5

Best Italian food in Western mass. Very comfortable, friendly staff, the owner is great! Definitely a restaurant I will be going to for all celebrations and just to have a great meal.

OT
OpenTable Diner
New England
3 reviews
Dined on June 6, 2021
Overall3food5service3ambience3

It was our first time there, I thought it would be nice to sit outside so we choose the courtyard, chairs were too low to the table. Tables were also too small.Waitress was struggling with were to go with everything.My wife was more than pleased with her food. I on the other hand was not .The veal chop was fatty, the mushroom gravy was awesome, no mashed potatoes to go with it, I was offered veggies or pasta, the pasta sauce was so salty I couldn't eat it. Waitress was new and didn't offer us a special that was offered us Sunday night. I hate writing bad reviews but in this case hopefully we all can learn a lesson. I will be giving them another try. I'm gonna eat inside, I'm not gonna order the pasta. The other meals on the menu were very interesting. Overall I give it a 3

SG
SusanG
1 review
Dined on June 1, 2021
Overall4food4service4ambience4

It was our first visit. The food was delicious but definitely a noisy atmosphere.

The only observations was regarding cleanliness. The plastic shield setup up per Covid restrictions was soiled and unappealing for a restaurant setting.

FAQs

Villa Napoletana does offer delivery in partnership with Uber Eats. Villa Napoletana also offers takeout which you can order by calling the restaurant at (413) 732-9300.

Villa Napoletana is rated 4.4 stars by 436 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

Tweets by Villa Napoletana