- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
Food was very bland unfortunately. Not as good as it used to be years ago.
Waitress was exceptional, service great, atmosphere was good, food was outstanding. Overall we had a wonderful experience.
work on perfecting the menu and the dishes. was not happy with my first dish
server was excellent though
What a great menu! So many delicious selections it was hard to pick. Arianna was our server and took great ownership of our experience. Really flexible and great suggestions.
Always a good time at Villa Napoletana. The food was great. The people were friendly and the service was perfect. I would recommend this restaurant.
Overall was very nice inviroment and setting.
Consistently good food. Strange server, she was odd and her service was ok at best
The food was mediocre and late. The wine was very good.
service was great, but parking is very limited
The chicken special was very dry. Everything else was great!
Loved the live music! Our waitress, Liz, was great and attentive.
Did not like the fact that my cocktail was made incorrectly but Liz spotted it right away and got it corrected.
Also, our entrees come out very shortly after receiving our appetizers so we had to leave the appetizers and proceed with the entrees so they would still be warm.
Our waitress was off her game she even admitted and apologized for it. Mistakes on most of our orders. Food slow to come out and didn't come out together. We had to ask them to tone down the music way to loud we couldn't hear each other. We still like the restaurant just an off night.
Jay was AWESOME! And so was the female manager which I embarrassingly forgot her name but she was lovely and actually sent Limoncello shots over to our table which was very nice of her and they were delish!
The music in the bar area was top notch, the food was excellent. The experience far exceeded my expectations! We will definitely go again and recommend to others!!
Great value and delicious meals. Will definitely return soon.
Fantastic Food, delicious, great prices, awesome waiter
Took my niece & friend for their birthdays. We enjoyed it and it was there first time doing the brunch. We were all very pleased. My niece wants to return next Sunday.
Our drinks took 45 minutes and one was just a soda. Brought wrong drinks. Took 90 minutes for food. Waitress said she was new.
Love this restaurant. Our go to place for both casual dining as well as special occasions.
Food was excellent and service was very good. Highly recommend!
Best time ever here, except... It took over an hour to get our food. When it came, it was great. And Melinda was wonderful. I asked for something special, sort of a mix of two items on the special Lobster menu. I was a bit surprised to see that they were able to make it for me. As far as the wait, I suspect they were a bit overwhelmed by the crowd for their Lobster Feast.
Everybody at our table enjoyed their dinners and all the food was very hot. I would highly recommend Artichoke Française as an appetizer and a dinner choice of Lasagna Bianca. We have eaten at Villa Napolentana many times as the food is always consistently excellent. Parking was difficult and there was some staffing issues, however, our waitress Taylor was very pleasant and accommodating. We had a great night.
Great food great service !
The food was delicious. I would definitely eat here again.
I really enjoyed the food, drinks, service everything had a Great time
Food was excellent, waitress was so slow
I was pleasantly surprised when we were seated. Very nice inside. The brunch was loaded with many choices.
Great food every time. Sat outside this time, which was a good potion at this time. While the outdoor seating is not as attractive as the indoor seating, it was quieter.
Very very noisy been many times never had such a poor experience
one order not prepared as asked had to wait for a new meal
I'm told its a neighborhood staple but I am not a fan. Everything seemed overcooked or just fried...even things that don't need to be like mozzarella and tomatoes.
Our reservation was for 5:00 for a party of five outside. We started with appetizers & drinks which were all delicious. Our waitress was friendly, helpful and accommodating. The main course did not disappoint. I asked for extra mushrooms for my Veal Marsala.
The veal was tender and I loved all the extra mushrooms. We ended with desserts inside as it started to rain. The staff cheerfully set us up in one of the dinning rooms and it was a great night with jazz playing in the background.
We made reservations and sat outside on a wonderful evening. Food and service excellent!
Although short staffed (understandably so) the support staff continually stopped by to see how we were doing and make sure we had everything we needed. As always, the food was excellent!
I've been to this Restaurant on many occasions. Everything about this place, just rocks. The Food is incredible and the Server we had, her name was Crystal. She always goes above and beyond to assist in anyway possible. Western Mass needs more Restaurants like this.
My first time there and I don’t think I’ll go back. My server was GREAT! The food was mediocre. I had the fettuccine Alfredo with broccoli and shrimp. The sauce was watery and the shrimp was tepid at best but I damn near burned my mouth on the broccoli. We ordered the clams casino for the table and specifically requested no bacon, well 40 minutes later guess what, yes sir it had bacon. We told our server and she apologized and was immediately on it. Less than 5 minutes later it came back without bacon. Hmmmm took 40 minutes to get and 5 minutes for a redo. Clearly they just took the bacon off. Which I find unacceptable. I will say this they were fantastic. I could have had another plate instead of the fettuccine. It’s overpriced in my opinion and loud. To be fair we were loud too. I must emphasize our server, I think her name was Crystal, was fantastic. They were busy and short staffed, like the rest of the country, but she was on her game.
Always reliable and good food. Local gem for neighborhood
Sat at the bar and received GREAT service and suggestions from Zachary. Very comfortable. Good pacing of courses. Had a martini which was made nicely except it had sad soggy little salad olives instead of big martini olives which is disappointing. Meatball appetizer was delish. Great tomato sauce. Caesar salad was delish, fresh and crunchy. Dressing tasted homemade. I had a shrimp francese served on spinach which was cooked nicely and had tasty lemony sauce but very little spinach. Needed 3x as much to soak up that lovely sauce. Good prices and overall a good evening!
Food was decent and the staff was friendly
It was excellent. Highly suggest the Veal Chop! I wish you were closer to Belchertown:)
It was a wonderful outing. My one complaint is that the food took a little longer than normal to come out for a place that wasn’t overly crowded. But the food was wonderful, the server was one of the best I ever had, and even with the small wait, I WILL DEFINITELY be back!!
Best Italian food in Western mass. Very comfortable, friendly staff, the owner is great! Definitely a restaurant I will be going to for all celebrations and just to have a great meal.
It was our first time there, I thought it would be nice to sit outside so we choose the courtyard, chairs were too low to the table. Tables were also too small.Waitress was struggling with were to go with everything.My wife was more than pleased with her food. I on the other hand was not .The veal chop was fatty, the mushroom gravy was awesome, no mashed potatoes to go with it, I was offered veggies or pasta, the pasta sauce was so salty I couldn't eat it. Waitress was new and didn't offer us a special that was offered us Sunday night. I hate writing bad reviews but in this case hopefully we all can learn a lesson. I will be giving them another try. I'm gonna eat inside, I'm not gonna order the pasta. The other meals on the menu were very interesting. Overall I give it a 3
Villa Napoletana does offer delivery in partnership with Uber Eats. Villa Napoletana also offers takeout which you can order by calling the restaurant at (413) 732-9300.
Villa Napoletana is rated 4.4 stars by 437 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.