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I didn't need a reservation because there were only 3 other tables when we arrived. The first thing I noticed about the restaurant was the odd smell. I wasn't sure if it was just me, but my husband agreed. The servers were very kind although perhaps a little distracted. We were a party of 4 sat at a table for 5 or 6 and while the person who sat us removed the extra settings, he didn't rearrange the settings that were left on the table. We also were sat near the door, which was odd being a cold day and having the rest of the restaurant (away from the door) available to sit in.
The food was fine, pretty equivalent to the prices, which for midtown Manhatten were great. The portions weren't huge, but that's ok. The decor was severely outdated and there were Christmas lights which seemed left over from the holiday but in a very haphazard type of way. The music was coming from YouTube playing on a TV from behind the bar. All in all, while prices and food were fine, the ambiance left much to be desired. With a little bit of energy, that could all be helped.
Prices are 25% higher than menu on Open Table and food was mediocre. Service was slow and we were very disappointed. Too many other restaurants to go than this one.
First, I am very disappointed that the restaurant reflected me as a "NO SHOW" when I expressly identified myself upon arrival and said I was there on a reservation.
Second, I was also disappointed by my food. I ordered a simple dish -- veal parmigiana and pasta. The veal seemed very old and was exceptionally tough. The sauce on the pasta was very mundane -- not flavorful.
Also, I was surprised by the choice of soup at an Italian restaurant -- New England clam chowder. Somehow I missed this at my Italian friends' mom's dinner. My guest and I passed. We were hoping from something more traditional.
The restaurant was an exceptionally good bargain for the neighborhood, however and our waiter was very friendly, although service was slow.
Unfortunately they allowed us to book a restaurant that was closed.
It was awesome! Can't wait to have an excuse to go back. It's my new "go to" place! You definitely will not be disappointed.
Our second time at this restaurant before taking in a show. Love it! Delicious, authentic food and great location.
Visited Via Italia before a broadway show and was very pleasantly surprised. This restaurant had a very authentic small local italian restaurant feel. We were made to feel very welcome and the service was just perfect. The food was great and very well presented. If you are looking for a crowded , noisy production line experience this is not your place. If you are looking for a comfortableand friendly italian restaurant with great food and service give Via Italia a try.
The food was delicious. The atmosphere was nice. The service was ok. We were glad we tried it, but not sure that we would rush back again.
Great homemade gnocchi! Will definitely come back for more!
Very good food and friendly staff!
Rating this experience as poor based on the fact that we never got to eat. Scheduled reservations for noon. Showed up around 11:45, tried the door it was locked. No hours posted, but a man stood inside looking at us without saying anything. Came back at 11:55. Same situation. An employee walked past us, the door was unlocked and opened for him but promptly shut and locked after he entered. Again, nothing was said to us. We left and ate down the street.
The restaurant was cute, but the service was really disappointing. The food was ok, but I would not return.
Needed a last minute reservation on a Saturday night and found Via Italia. The food was all very good and the prices for midtown Manhattan were very reasonable. The service was friendly but the pace was a bit casual (two hours for dinner without having dessert), but we had an early reservation and plenty of time to make our show, so we were not asking our server to rush things along. If you are in a hurry, you should probably let your server know.
Good (but not the greatest) food. Plentiful and reasonably priced (for NY). Agreed with bartender that he makes one of the best manhattans in the world.
We went in early on a Thursday before seeing a play. The service was attentive and friendly. All of my kids ordered the homemade gnocchi and said it was wonderful. Mario, our host, was so personable. Would definitely recommend for authentic Italian food.
Excellent service, very good food. Good value on a consistent basis.
Restaurant called and cancelled my reservation about 2 1/2 hours before dinner time.
Said they forgot about the Brazil day festival... Glad I wasn't meeting an important client!!!
NOT a nice experience!! Very poor and ruud service! Stay away and find another place to spent your money. Food ok, but to pricy compared to the total experience.
We were visiting with my in-laws wife and daughter. The open-table reviews were helpful --although I think understated. The owner was wonderful as a host and the food for all 5 of us was fabulous. Sophisticated home cooking!
We walked after a Broadway show, so the location was perfect. The waiter was totally attentive and the food was authentic. Skip trendy, and eat here!
I have dined at Via Italia a number of times over the last few years and it has always been a a good experience. My guests from out of town all loved it, especially the veal dishes. The food is fresh and you can't go wrong with the specials. If you make it to the dessert round, the tartufo and tiramisu are both outstanding! Although the drinks are pricey, the value overall for a fresh Italian meal in midtown is worth it.
Marinara tasted like cambells tomato soup, worse I ever had, lasagna was dry
Owner is amazing and takes care of everyone 😊
Food is great and value terrific!
It is a great place to have dinner at prior to a broadway show. I have to be glutenn free and the risotto was delicious . They make you feel like home. It is a restrarant we frequent often.
Great service excellent food large selection will definitely return.
I've been here often. Food is always very good and service friendly and efficient. If you need to have a quick meal, no problem. If you want to hang to catch up, no problem.
The restaurant was very busy but the waitstaff was still very attentive and the food was amazing. I would highly recommend this restaurant.
I have been coming to Via Italia for lunch and supper for years. It is a consistently good Italian restaurant with fair prices. The ambience is not particularly "high end" but it has its charms, and the pasta is perfectly al dente.
We booked this reservation based on the restaurant's proximity to Rockefeller Center and it's pricing. In total, we were a group of nine with four kids with us.
Each entree was at least $5 more on the menu than online. Other restaurants had their holiday menus/pricing updated, so whether this is an every day price hike or for the holidays, there is no excuse. Nine people with a minimum of $5 more per person than we thought can really add up.
Also, it's small and no kids menu, so you may want to stay away with younger children, though, they did offer to make them individual pizzas.
We ended up not staying so I know that skews my star rating and we felt bad leaving the table, but, while we were there the staff was nice and it may have turned into a really nice meal, but, we'll never know.
We had tickets to a Sunday matinee play and we ended up choosing this restaurant because the other two Italian restaurants in Times Square were booked solid. This was just a block and a half away. We both ordered the homemade Gnocchi. Unfortunately, they were out of the Gnocchi, so we settled on our second choice. We were not disappointed. The Chicken Parm and the homemade fettuccine were delicious. Service was good, maybe a little too good. They kept coming over and over and checking on us. I could have done without it. Overall, this was a nice little find, away from the crowds.
Regardless if you had a reservation or not you still had to wait & the host was very rude! Our family had a Broadway show to attend, not only did they not care but they made us wait with a reservation.
Food was delicious, but prices online are not the same as the menu in restautant, also was charges for coffee and no one at our table ordered coffee
Food was great and very good presentation. Problem was, our experience was 2-1/2 hours with the majority of the time with empty glasses and no food in front of us. Staff was so discombobulated, no one knew what was happening and they either were so incredibly busy in the kitchen, or they forgot/messed up our order (I assume it was the latter). Very neat location and ambiance but the service was a huge let down. I read other reviews and was hoping it wasn't true. We should have avoided due to time concerns.
We arrived at the restaurant at the reserved time and it was clear the place was overwhelmed. A woman at the door (an employee) told us there were no seats. We went in and I asked for someone in charge and no one was. I waited and one of the waiters told me the manager was around somewhere. After 15 minutes no one was there to whom we could ask about our reservation. We finally gave up and left after 20 minutes because the place was packed and no one was in charge. There were several groups behind us in the same boat -- with reservations but with no one to whom they could speak. This was all very disappointing. We walked across the street to a different and very good Italian restaurant.
We should have left in the first few minutes but we were hungry and had seen the positive reviews on Open Table.
I had an Open Table reservation for 8 people at 3pm. I had just made the reservation about 15 minutes prior and it had been "accepted" by the restaurant. However, when we arrived (a few minutes early), the gentleman behind the "bar" told me he did not have the reservation, that Open Table did not work and he had called them several times to fix it and hence he did not have a table for us. He then proceeded to tell us that he had given our table "away" since we were "late". I pointed out to him that it was exactly 3pm and we had been in fact a "few" minutes early. A group was just getting up and he then had the table cleared and sat us.
The service continued to go down hill from there. There is not enough space to describe the rudeness we experienced by the wait staff.
I worked in an expensive restaurant when I was "young" to help put me through college and now get to enjoy them as a patron. I almost never write a "negative" review as I guess over the decades I have been lucky enough not to experience the very poor service we received. It even took awhile for me to determine what I wanted to write. Hence this is not an "off the cuff" review.
The management of this restaurant needs to remember they are in the "Customer Service" business.
They do not deserve your patronage.
The food quality was excellent but the restaurant is really disorganized...The waiters seem to be making many redundant and disruptive trips back and forth...the restaurant is also quite noisy.
I was 40 minutes late meeting my wife for dinner. They treated her like an old friend while she waited. Then seated us upon my arrival. The food was good and the wine even better.
Service was a bit rushed but the food was good. The eggplant appetizer was delicious! My husband thought the Chicken Parm was among the best he has had.
In the past, the food was very good but this time it was extremely salty. We will think twice before going back.
We felt very welcomed by the incredible staff and the food was delicious. I loved the fresh pasta!