I've been to this restaurant before several times, think there is a new owner. The service was outstanding, but the food was really awful....soup was watery, lettuce in salad had brown edges and the menu had no prices for the set dinner service. Dinner and dessert were good, but not outstanding. I could see others in the restaurant looking a little confused and unhappy. It's too bad, the service was amazing and the location is awesome!
Worst place to spend your time. This restaurant doesn't worth a penny. They ruin our valentine dinner. There was no host to take care of customers. After 10 minutes waiting restaurant owner came to us and said there is no empty table and we have to wait even he did not ask us what time was our reservation. We wait almost one hour for a table then we found out about a very limited menu that wasn't our favorite, we asked for a regular menu but they said this is Valentin's special only. They could have notified people about the menu during reservation. We end up to leave the restaurant and looking for somewhere else to have our Valentin's dinner.
Excellent Valentine’s Day experience
I fully enjoyed every minute of my experience with Vertical. What particularly made this night pop was not only the wonderful workers that made the experience but also the owner, whom made sure that everyone's needs are comfortably met. The team made this experience so absolutely enjoyable that it was hard to leave. The food was absolutely exquisite to the very last bite. The way the food was cooked and presented aligned with how perfect their service was. I would definitely be back. It was a marvelous experience.
Overall a very good experience. They had no challenge handling a party of 9 on relatively short notice. Food was good. Wine was good. The only thing was the service - nice, polite, but a bit slow.
Most importantly, would I go back? Would the whole group back? Absolutely, no hesitation at all.
We were headed to the theater after our meal, and requested that drinks, check be expedited, and servers did. Thank you!!
I have to admit were were a bit disappointed last time we dined here. They had wonderful wine options as usual but the food, while good, was rather uninspired. With so many great dining options in Pasadena they really need to put a bit more innovation in their menu choices.
We come here every Christmas season, as a special get-together with out-of-town friends. We really look forward to the new things on the menu and the old thins we enjoy. The host always comes over to make sure we are having the best time possible. Great service, and great wine choices! I try to come more than just at Christmas, but we would never miss our Christmas treat. It was the best. And thanks for also seating us at our favorite table!
Nice place for date. We were there on a Sunday night, and I think the only two people so service was attentive. Server knowledge of the wine, however, was sorely lacking. Food was good, although the scallops were terribly over-priced. The wines, the key reason we went, were OK: the whites needed to be chilled a bit more, and the selection was limited but the flight of bold reds was good.
Really great food. The owner is very charming. The last two times we were here the service was extremely slow. “We aren’t serving decaf coffee tonight.” What? One dessert we ordered was served very differently than described on the menu, but when we brought it up to our waiter, he was like, “Oh well.” Still, the food is OUTSTANDING and Vertical is worth a visit.
I have been a long time patron of Vertical, and made a reservation for 4 before a concert at the Rose. When I walked in the place was completely empty, and a man introduced himself as the new owner. We chatted for a few minutes until my group arrived, and were then seated. We were a little pressed for time but had 90 minutes to get through dinner. Still, service was extremely slow - although we were 4 of 6 total people in the restaurant. The waiter was generally invisible, we couldn't even get our water refilled. When our meal finally arrived we had been seated for almost an hour, and one dish - a steak - was overcooked. Again, invisible waiter, and it took ten minutes to send the steak back, and 15 more minutes to get it sent back out. In the end, we left only 20 minutes before the start of our concert. I spoke to the owner, on the side, and let him know how disappointed we were, and he apologized. HOWEVER, prior to that - he never came to our table to inquire, spent all his time at the bar drinking wine, and didn't offer any compensation such as taking the steak off of the bill, a round of drinks, etc.
I would NOT recommend Vertical for anyone at this point, and I suspect this place will be out of business before year end.
Walking in, the space looks very cozy and inviting. The decor is very nice and modern, although the fabric on the bench sitting desperately needs replacing.
The food was very mediocre and overpriced. The service was not great all. Very slow and had to ask twice for things. For the price, I was hoping for better.
The staff were very friendly, although not very attentive. The wine list was extensive, but very pricey. The food was mediocre at best. I really was looking forward to eating at this restaurant, but was really disappointed.
Pleasantly surprised after not having been here for a few years; greeted by owner which was nice. Food was very good with adequate portions. Sishito peppers were delicious! Only odd thing was the small amount of bread/butter brought for 5 ppl; had to ask twice before more was brought. We’ll be back sooner.
Nice selection of wine by the glass and creative flights. Tasty and hearty food that was very reasonably priced. Friendly staff and good service
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The restaurant had a lot of character but the dining room service was awful! We were the only people seated in the restaurant and the waiter was very distracted and even forgot our order returned about 15 mins later asked again oh what did you order? Bar service phenomenal
Food was good. Nice choice of wines. The four of us each ordered a different dish and wine and each was happy. Service was pleasant, attentive and efficient. Desserts were meh but we really only wanted a bite of sweet to finish off our meal so it wasn't a big deal. We were there on a Tuesday night so were treated with a magic show that was quirky but fun. I would suggest to some friends that they go on a Tuesday but not every friend.
The bar area is always busy and fun! But a quiet dinner can easily be had in the dining room if you go early--like before 8. Wonderful place!!
Highly recommend! The food and dessert were delicious. The staff was very attentive and friendly. We were there to celebrate our birthdays and will definitely go back.