Vertical Wine Bistro
We were so pleasantly surprised by this restaurant. We don’t know the area well and we chose it because it was close to the Pasadena Civic, where we were seeing a show. Now we are hoping to find another concert to attend just so we can return to this lovely restaurant. Rick, the owner spent quite a bit of time with us, sharing the history of the historic building. It was a perfect place to celebrate my mom’s birthday.
We are still talking about our great evening at Vertical Wine . From the moment we walked in we were greeted with a smile , nice conversation and sat at a table we requested . The owner went out of his way as well as our server to make sure our drinks , food and evening were up to our expectations. The food was delicious and they had a variety of choices for our different palates . We will be back again especially when they have entertainment and not needing to get to a play .
Great place for dinner!
Upon arrival to the restaurant, we were immediately seated in a nice booth near a window under a speaker playing the perfect soundtrack for a perfect night. The restaurant was fairly empty, yet the noise level was loud in the bar area. Our waiter was very courteous, even the manager came to the table to greet my date and I. The $25.00 corkage fee was waived, as we purchased a bottle of wine from their Captain's Wine Menu in addition to a three course meal. The food was perfectly staggered on it's delivery to our table. Food was prepared in 5 star fashion. Temperature, Presentation, Delivery, and Accuracy were as perfect as you can get. Note to waiters... if a guest ask to open a wine into a decanter and open a bottle to drink; start with the one they will immediately be drinking, then work on the decanter wine. This is the only thing that would take the rating to a five star for myself.
In reading other reviews, you will see "slow service" or "unfriendly staff" or "food not prepared correctly" but you have to understand the variables to a nice restaurant like Verticals.
1) Time you are eating
2) Day you are eating
3) What you are eating
4) How busy the restaurant is
5) Your intentions for the dinner
Ideally, this is a nice "Date" place or a "Social Gathering" place but do not expect to be in and out in 30 minutes or less. You go here, when you want to slow down and enjoy your company and and food.
The wine bar had a lounge feel. I heard music as I walked in the door and not too loud. The waiters let me choose where I wanted to sit. The drinks came quick and were delicious. The food was made to look like art. A gentleman came in and began playing his guitar while singing, he was so talented. I had such an enjoyable experience I would definitely go again. Thank you Vertical Wine bar owner and staff.
The bone marrow was delicious. Service was great. Ambiance is lounge-y with candles and exposed brick. Calamari was subpar but everything else was right on the money.
Warmly greeted by Paul i believe was the owner..... they have two sections - outside long table seating and inside dining room seating. If you want noise, energy, people watching, be at the outside section. I love the energy and the friendly attentive bartenders and waitresses. However, i needed an environment for conversations so i opted to sit inside their more "formal" dining section. Very nice and quiet. Wine selection is amaze and food was done well.
What a gem i found!!
Girl’s Night Out!
The feel of this restaurant was amazing! Great ambiance from the moment you walk in and make your way upstairs you get absorbed and are taken back by the Beauty and cleanliness!! Great drink selection! The staff are great and very attentive , even the owner took the time to acknowledge us and greet us . But the best part of my night was definitely the food!! One of the best steaks I’ve had In a long time !
Loved it and I would go back but not order the sea food pasta! Instead I would order the rack of lamb!
Excellent service and food!
Great venue for celebrating a friend’s birthday! Our first visit, great food and wine, attentive service -we will return.
Dinner was delicious - everything was cooked to perfection and the service was very good. The waiter was well informed and very attentive. We can't wait to go back.
On Saturday, I brought wife for dinner. We could tell immediately that they were understaffed. We opted to stay. The food was good, but the service slow and inattentive. When our entrees arrived we had no place settings. I waited a few minutes and took a couple knives and forks off a nearby table. That’s just ridiculous when you’re asked to pay 140 bucks for two. The waiter wanted to do better but he was spread to thin. The management appeared lackluster and indifferent.
The service was surprisingly bad. Food was decent. Really great ambiance. I hope they get it together.
Incredibly slow service, seemed liked they were short handed. Ordered steak medium and it came out essentially rare. Didn't send it back because I didn't want to wait longer. Also, when steak came out it didn't come with the sauce described on the menu. I asked for sauce and it was brought out much later in a plastic cup. Really?!!
Waiter was nice and provided a free desert.
I can't imagine every going here again.
Amazing food. Live music and great wine. Was a great place to spend valentines night at. The service was impeccable with no complaints.
It was nice and memorable. Ruben was terrific. Needs a bit brushing up on his wine pairings but offered great service. I enjoyed the live music but it was a little loud considering it was valentine’s day.
Incredible salmon, probably the best I've ever had. Drinks were overpriced but I would still recommend this place to my friends.
My wife and I have been wanting to try this restaurant for a while and it didn’t disappoint. The food and service was excellent and I’d suggest coming for happy hour before dinner to take advantage of the drink specials.
This place has potential, but weak service, not only slow, but poor attention to detail. Glasses all seemed dirty, table settings for four remained during our entire meal, even though only two diners, and one of two diners had empty wine glass with both manager and server walking by many times. Too many great places in Pasadena to go back.
We were there 2 hours and couldn’t get service to save our life! All we got were drinks and an appetizer in that time and finally found our server to tell him to box our meals up, which he couldn’t understand after 2 hours! Won’t be back ever again! And when we opened up our boxed meals at home, they were the WRONG MEALS!! Ruined our anniversary totally....
Execellent service. Our waiter was very friendly and shared interesting stories of the building history. It was a quiet evening on a Friday night. It was about 1/3 occupied at 8pm.
Nice place with good food and service
Great for a NYE celebration!
Owner was wonderful but the NYE preset menu, lack of service, and truly odd experience led to my 1 star review.
Hello. My name is Ole and I am one of the owners here at Vertical. I will agree with your comments, as I myself witnessed issues early on. I could tell right away that we were in for a rough night. There are no excuses. It just chalks up to a bad day at work.... Yours and everyone else's satisfaction is our #1 priority and I apologize that we were not on top of things on such a special occasion. If you were to give us a chance to redeem ourselves, I am sure that you would not be disappointed.
My husband and I went on New Years Eve at 5:30. We got there 5 minutes early and we’re directed to bar to wait until our table was ready. Other people came while we were waiting and were seated. I asked the owner if he forgot about us and at that time we were seated - 5:50. Was a 3 course fixed menu. We waited and waited- there was one waitress for our section. Approximately 30 minutes after being seated she came to take our order. There were 4 tables of 2 and one of 4 persons in this area. Our order arrived and my husband got a luckwarm soup and I received the wrong salad. Salad was sent back and exchanged. Main course lobster arrived which was also barely warm. Desert was a scoop of ice cream for my husband and I had a chocolate eclair. Bill total $179. Left restaurant at almost 8pm. Will not return. The owner made rounds with the customers and we shared our thoughts with him as did others who were not happy🙁
A must try, you will not be disappointed. We are return customers and others we have recommended to were pleased as well.
I had my first date with my wife at this place, as well as several anniversaries. The food and atmosphere gets better with every visit.
We loved everything about Vertical Wine Bistro!
We had been at the Huntington Library, and I’d randomly picked the Bistro on Open Table. What a winner!
The clams and calamari made for wonderful appetizers. The bar drinks were well-poured and tasty.
The duck and lamb entries were cooked to perfection, and our friend loved his filet mignon. And what’s not to love about creme brûlée for dessert?
Our waitress was attentive and helpful. The owner stopped by our table and shared the restaurant’s and building’s history. (The restaurant is located in historic old Pasadena and the wrought iron stairway in the courtyard is stunning. There’s an elevator available.)
Next time we are in Pasadena, we will definitely be back at the Vertical Wine Bistro!
Worth checking out, beautiful decor, separate dining areas, food prepared as ordered and good. Only draw back was our server was a little hard to understand on explaining menu and wine selections and our appetizer took long, only 4 other tables seated in our area, but we weren't in a hurry, was worth the wait. Our entrees were on time and delicious. Definitely give it a try, we'll be returning for sure!
This is one of our favorite restaurants in Pasadena. The food was excellent, the service was perfect and the ambiance was romantic with the dimmed lighting, fireplace, and comfy booths. It's a great date place!
We love Vertical. The owner Richard is a gem and pays special attention to his customers.
The wait staff is very attentive and nice. Food is good. You can have a great conversation in the restaurant area while there is a more lively bar scene in the front area and its never too loud.
I had a reservation for 12 for a business dinner. When I arrived they were unprepared for our party. There was no table ready for us and no room for us in their nicer dining area. We were placed in the more casual side of the restaurant which was fine, but the service was spotty at best. Water glasses remained empty for far too long. Part of the table got their drink order taken and then the server randomly left without helping the others at the table. It looked like she was a little overwhelmed. Also, one of the diners had a piece of plastic from something in the bottom of her water glass. On the positive side, everyone’s dish was delivered to the table at the same time and the food was good. I might go here again for a glass of wine and some apps but wouldn’t recommend having a larger group eat here.
We’ve been here maybe 2 years ago and the vibe was very different : lively , crowded. This time on a Sat night and the restaurant was almost empty. Food was so so, so not sure what happened.
Great food and cocktails! Our server was spectacular.
Great ambiance, and friendly staff. The beef bourguignon nacho was surprisingly yummy.
Great vibe! Definitely will go back again. Love that owner took the time to check we enjoyed ourselves and provided a tour and background info.
Waited an hour for our food (just 2 of us). Calamari was poor. Better off going to a chain, better tasting and cheaper. Waiter was excellent and apologetic. Did not like host/manager. Menu stated happy hour yet the check did not reflect that. Brought it up to the manager and he said thats only if you eat at the bar. If that's the case, menu should say that. Comped the appetizer, yet he acted as if he was doing me a favor since we "misunderstood" about happy hour. Sea bass was salty and the potatoes that came with the steak were sad and watery. Overpriced and definitely not worth the wait. Best part of the restaurant was the entrance before getting in
The service was great and the food delicious