Food was ok.
Mama’s Day. Other than the service lacking a bit. Not sure why...it was late in the day and they weren’t busy at all...it was very nice and I’d definitely come back.
Disorganized service, but good food at a very fair price and nice setting.
Fit for a couple going out or for a business dinner... from the bartenders to the wait staff to the back of the house, all pitch in and provide a solid, enjoyable experience. Go. Go back. Go back again...
A fine place for our family to have gathered for a wonderful meal
Always a great place for fine dining. Wonderful food, drinks and wine. Great atmosphere. Our Waiter was great. My Old Fashion got a bit sticky so I asked our waiter just for a wet napkin to wipe my hands. He went and got a wet hot cloth napkin and rolled it up and put it in a glass (the same size as my old fashion). I was just expecting a wet towel from the restroom but he went the extra mile. I was able to use this thought my meal. My partner and I have had this same waiter many times and he is always great. I not sure of his name but we always eat in the dining area. He is a very nice, polite and friendly young man. He is there when you need him but otherwise leaves you alone. Since we had time before the symphony we asked him not rush our orders through and he did just that. Drinks, appetizers, entree and dessert all at a great pace. And since my last post they have fixed the elevator. With my bad leg, it was so helpful.
The food was excellent - a great menu with lots of options. My beet salad was fresh and delicious and the service was excellent. I requested something not on the menu and it was not a problem at all. I would very much recommend this place. The wine list was also diverse and interesting. A real treat.
The salad they advertized on the menu was not available, the dessert of cheesecake was on the menu but not available. I wanted decaf coffee and it was unavailable. The service was excellent. The food was good. I will not be going back.
The price was fair.
Decent wine but terrible food. Pasta is salty but bland and wayyyy overcooked. Risotto is salty but once again bland. Steak au poivre was cooked right but served cold so that was a big disappoinment. Good for drinks but eat elsewhere.
Love, love, love this place! True quality customer service every time!
Great experience. The halibut and salmon were both excellent. Outstanding service. We enjoyed talking with the owner. He was very friendly and genuinely concerned that we had a wonderful experience.
The food was great but the portions were way too small, especially considering how much they charge. I cannot recommend this place to anyone because it's a terrible value for the money.
We love Vertical Wine Bistro, the food is always terrific and it's a great spot for date night, a special occasion or a fun bar scene after dinner!
Nice wine special on Wednesday and the food was all very well prepared and tasty. The space is nice and comfortable and the wait staff was competent and attentive. I'll come back for sure.
Friendly owner and great service. Food was very good but the place was quiet early in the evening.
Wonderful table, great food. Loved our server. we talked with Rick the owner. He's very cool and took the time to get to know us. We'll definitely be back❤️
Wonderful food, wine and service. Will return.
We had a fantastic time! Rick, the owner came over and sat with us and had great conversation. The food was delicious. Everything that I have tried at this restaurant on their menu is amazing. I recommend this restaurant to all my friends. Love going there.
My wife and I dined on Valentines Day and we’re greatly disappointed. The service was extremely slow, 3 hours for dinner slow. This was unacceptable. To worsen the romantic occasion, the food was simply not very good. The steak entree was supposed to be served with a peppercorn sauce. They must have run out, because it came with bbq sauce, and one that was I’ll tasting. A filet served with bbq sauce is a cardinal sin. I would have preferred no sauce, but the steak was placed in the sauce. The dinner was served with wine tastes with each course. Considering it was a 3 hour dinner, I would have expected additional pours or being asked if we wished to supplement the beverages. For pretty much every course, we had to ask to be served. Very disappointing considering we’ve dined here before and enjoyed the food and the atmosphere. Not sure if I can give it another chance.
I've been to this restaurant before several times, think there is a new owner. The service was outstanding, but the food was really awful....soup was watery, lettuce in salad had brown edges and the menu had no prices for the set dinner service. Dinner and dessert were good, but not outstanding. I could see others in the restaurant looking a little confused and unhappy. It's too bad, the service was amazing and the location is awesome!
Worst place to spend your time. This restaurant doesn't worth a penny. They ruin our valentine dinner. There was no host to take care of customers. After 10 minutes waiting restaurant owner came to us and said there is no empty table and we have to wait even he did not ask us what time was our reservation. We wait almost one hour for a table then we found out about a very limited menu that wasn't our favorite, we asked for a regular menu but they said this is Valentin's special only. They could have notified people about the menu during reservation. We end up to leave the restaurant and looking for somewhere else to have our Valentin's dinner.
Excellent Valentine’s Day experience
I fully enjoyed every minute of my experience with Vertical. What particularly made this night pop was not only the wonderful workers that made the experience but also the owner, whom made sure that everyone's needs are comfortably met. The team made this experience so absolutely enjoyable that it was hard to leave. The food was absolutely exquisite to the very last bite. The way the food was cooked and presented aligned with how perfect their service was. I would definitely be back. It was a marvelous experience.
Overall a very good experience. They had no challenge handling a party of 9 on relatively short notice. Food was good. Wine was good. The only thing was the service - nice, polite, but a bit slow.
Most importantly, would I go back? Would the whole group back? Absolutely, no hesitation at all.
We were headed to the theater after our meal, and requested that drinks, check be expedited, and servers did. Thank you!!
I have to admit were were a bit disappointed last time we dined here. They had wonderful wine options as usual but the food, while good, was rather uninspired. With so many great dining options in Pasadena they really need to put a bit more innovation in their menu choices.
We come here every Christmas season, as a special get-together with out-of-town friends. We really look forward to the new things on the menu and the old thins we enjoy. The host always comes over to make sure we are having the best time possible. Great service, and great wine choices! I try to come more than just at Christmas, but we would never miss our Christmas treat. It was the best. And thanks for also seating us at our favorite table!
Nice place for date. We were there on a Sunday night, and I think the only two people so service was attentive. Server knowledge of the wine, however, was sorely lacking. Food was good, although the scallops were terribly over-priced. The wines, the key reason we went, were OK: the whites needed to be chilled a bit more, and the selection was limited but the flight of bold reds was good.
Really great food. The owner is very charming. The last two times we were here the service was extremely slow. “We aren’t serving decaf coffee tonight.” What? One dessert we ordered was served very differently than described on the menu, but when we brought it up to our waiter, he was like, “Oh well.” Still, the food is OUTSTANDING and Vertical is worth a visit.
I have been a long time patron of Vertical, and made a reservation for 4 before a concert at the Rose. When I walked in the place was completely empty, and a man introduced himself as the new owner. We chatted for a few minutes until my group arrived, and were then seated. We were a little pressed for time but had 90 minutes to get through dinner. Still, service was extremely slow - although we were 4 of 6 total people in the restaurant. The waiter was generally invisible, we couldn't even get our water refilled. When our meal finally arrived we had been seated for almost an hour, and one dish - a steak - was overcooked. Again, invisible waiter, and it took ten minutes to send the steak back, and 15 more minutes to get it sent back out. In the end, we left only 20 minutes before the start of our concert. I spoke to the owner, on the side, and let him know how disappointed we were, and he apologized. HOWEVER, prior to that - he never came to our table to inquire, spent all his time at the bar drinking wine, and didn't offer any compensation such as taking the steak off of the bill, a round of drinks, etc.
I would NOT recommend Vertical for anyone at this point, and I suspect this place will be out of business before year end.
Walking in, the space looks very cozy and inviting. The decor is very nice and modern, although the fabric on the bench sitting desperately needs replacing.
The food was very mediocre and overpriced. The service was not great all. Very slow and had to ask twice for things. For the price, I was hoping for better.
The staff were very friendly, although not very attentive. The wine list was extensive, but very pricey. The food was mediocre at best. I really was looking forward to eating at this restaurant, but was really disappointed.
Pleasantly surprised after not having been here for a few years; greeted by owner which was nice. Food was very good with adequate portions. Sishito peppers were delicious! Only odd thing was the small amount of bread/butter brought for 5 ppl; had to ask twice before more was brought. We’ll be back sooner.
Nice selection of wine by the glass and creative flights. Tasty and hearty food that was very reasonably priced. Friendly staff and good service
Please read the private note...Please read the private note...Please read the private note...
The restaurant had a lot of character but the dining room service was awful! We were the only people seated in the restaurant and the waiter was very distracted and even forgot our order returned about 15 mins later asked again oh what did you order? Bar service phenomenal
Food was good. Nice choice of wines. The four of us each ordered a different dish and wine and each was happy. Service was pleasant, attentive and efficient. Desserts were meh but we really only wanted a bite of sweet to finish off our meal so it wasn't a big deal. We were there on a Tuesday night so were treated with a magic show that was quirky but fun. I would suggest to some friends that they go on a Tuesday but not every friend.
The bar area is always busy and fun! But a quiet dinner can easily be had in the dining room if you go early--like before 8. Wonderful place!!
Highly recommend! The food and dessert were delicious. The staff was very attentive and friendly. We were there to celebrate our birthdays and will definitely go back.
The owner and service staff were extremely friendly and very service oriented.