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Sun - Wed 5:00PM - 10:00PM
Delicious and unique menu. Great value for the price
We went prior to a show at the Paramount Theatre. The restaurant is nice and open but does not feel like a dining hall. Good ambiance and quiet enough that we could talk easily. The service was very prompt. We were there at 6:00 so the rush had not happened yet. Food was outstanding! We both loved the choices and portions. Their cocktails were great and priced as expected. We will be going back!
Food was OK, but service was strange. Wait staff seems to be trained to look away from the tables. Twice we had to walk over to the hostess to request things that normally a waiter would provide (a wine list and, later, a knife). But we couldn't get the attention of the waiter! And to make things worse, this restaurant add an automatic 20% service charge to the bill. Normally I am supportive of this service charge to ensure that restaurant staff are adequately compensated, but this was an example of how that system can fail by removing the incentive for providing excellent service!
For a hotel restaurant, Urbane is surprisingly warm and comfortable - definitely not cookie cutter. The food and drinks are tasty, and the service is personable. We were there for a pre-theater dinner, and when we were seated at 6pm (7:30 show) the server asked about that, so they knew we had a timeline. That's why I was surprised when parties seated after us got their meals and were done eating before we were served our meals (which were actually starters) at 7pm - after the server stopped by to drop the check "so you can get to your show" - and when I mentioned that we hadn't received our meals yet, she said "oh, I just fired that back!" as if that was supposed to help. It was disappointing, because we had to rush to finish in order to make it to the theater. We'll go back, but if it's pre-theater, I'll be clearer on our needs.
We had a bad experience. First it took 15 minutes after we were seated for waitress to acknowledge us. We finally ordered drinks and an appetizer. The appetizer showed but it still took another 5 minutes before our drinks arrived. Our waitress was friendly..maybe a little too friendly considering they were obviously not keeping up. The food was fair..nothing special. The final straw was the add the tip for you. I tip well for good service and food...in this case we received neither.
Food was excellent. Had the smoked duck. Friendly staff. Just a block from Paramount Theater so a good place to eat if you're attending a show there.
Restaurant was extremely noisy, but bar was quiet and pleasant and offered full dinner menu. Food was excellent and our server very attentive. Due to a mix up, one of our appetizers arrived later than the other, so she comped it; an unnecessary but very appreciated gesture. We chose Urbane for its menu and proximity to the Paramount theater as we were seeing a show after dinner. Very happy with our choice and would do it again!
The food was wonderful. However, we specifically told our server that we needed to make the theatre by 8pm. We sat down at 5:45. At 7:30 our entrees still had not come. In the end, they brought them and comped the entrees but it ended up making a fun night a bit stressful. And we weren't able to get dessert or really enjoy the food. Unfortunate ending when we were there with plenty of time to spare.
Very good. I had the salmon, my husband had steak. Both excellent, my only complaint was the quinoa on which my salmon was served was tasteless. Service was prompt and attentive of our theater plans.
Overall, I enjoyed the experience but I think the food preparation was longer. I also think it was under staff that’s why our waiter missed to check in with us to give us an update about our food or why it’s taking a little longer.