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Sun - Wed 5:00PM - 10:00PM
Great food, quick service as we were heading to the theater.
No service whatsoever. Food came out lukewarm despite not being busy and with the kitchen nearby.
We arrived on time and food didn’t arrive for 1 hr15 mins. Croque madame was very good wouldn’t recommend anything else
Great food, service and value
We were a group of four that went before the Paramount show, Hamilton. Arrived at 6 pm and dinner took ridiculously long to arrive with excuses like "they're plating it right now" and 15 minutes later it still hadn't arrived. Food arrived around 7:30 pm and we had to choke it down to leave in time to walk to the show. The cod plate I ordered was lukewarm to not warm, and seemed like it had been sitting a while, not worth $30. They "took a round off our bill," which amounted to two glasses of wine since there were only two people drinking, and bill was over $200. Also, told them ahead of time, via phone call, that we had two people who were celebrating birthdays and they did not even acknowledge during or after dinner. Not that there would have been any time after dinner. Definitely not going back or recommending.
I like everything about Urbane except the fact that you include the tip in the bill. I was once a waitress, so I get it; however, that duty should be left to the patron.
First time eating at Urbane. Had lovely dinner before a show. Absolutely perfect in every way!
Mediocre dining experience and service in overpriced venue with limited choices. Martini came warm, creme brulee was cold. Convenient for pre-theater dining but not worth the cost. Also extremely loud, couldn't hear each other across the table. We won't be going again.
We hit up Urbane before a show at the Paramount. Thankfully they take reservations and are skilled at getting a great meal (and drinks) to the table in time for those attending the nearby show. We had the citrus salmon and it was incredibly flavorful. Next time I hope to have time to try something off the dessert menu. ;)
The food was fantastic and the service was exceptional. We mentioned that we had Hamilton tickets and they kept an eye on the clock for us so that we could just focus on the food and have a lovely time. They helped make our evening get off to a perfect start.
Service is worse than bad. For a 20% automatic gratuity, I expect better.
Worked well for pre-theater dinner... We arrived at 6:00 and were seated immediately. Our waiter promptly asked if we were going to the theater (7:30) then politely suggested that we should order as soon as possible to avoid eating in a rush. The food was a bit on the slow side to come out so I was grateful for the suggestion to order right away... we were able to eat comfortably and still be on our way by 7:00. The food was good - but the menu is a bit more limited than what you see online (no sliders, burger, or mac n cheese which were items that I had in mind for the teen with us - but they were satisfied with the fish and chips so it was fine.) I anticipated small portions, based on other reviews, but found the portion sizes to be just right... we actually walked away with fully bellies and food left on the table.
Sorry, I really can’t give this place a very good review! Cold coffee, food was luke warm, small portions and just not very tasty. However, it was expensive!!! Yikes! For what we got, it was outrageous! Now, the staff was friendly, and fairly attentive, but it just couldn’t make up for the poor dining experience. Won’t be back, and certainly wouldn’t recommend!
I ordered the egg scramble & the portion was tapas tiny. It was tasty, but for the price, I expected a more sizable portion.
If I could give the service a 10 out of 5 I would. Food was pretty good, but it’s the service team will bring me back. Aside from just being incredibly polite and on top of things, I had to leave for a phone call while food was being delivered. They brought my plate back to keep it warm and met me as I walked back in with a warm plate and a fresh cup of coffee. Beyond impressed.
I feel the food was good. But the general wait staff could pay attention to their section more so. Meaning that if they are providing service to another table in their section, they could/should glance at other tables when they are there to see if there are other needs. The bus-staff was excellent and should not be added into the above comment.
Delicious and unique menu. Great value for the price
We went prior to a show at the Paramount Theatre. The restaurant is nice and open but does not feel like a dining hall. Good ambiance and quiet enough that we could talk easily. The service was very prompt. We were there at 6:00 so the rush had not happened yet. Food was outstanding! We both loved the choices and portions. Their cocktails were great and priced as expected. We will be going back!
Food was OK, but service was strange. Wait staff seems to be trained to look away from the tables. Twice we had to walk over to the hostess to request things that normally a waiter would provide (a wine list and, later, a knife). But we couldn't get the attention of the waiter! And to make things worse, this restaurant add an automatic 20% service charge to the bill. Normally I am supportive of this service charge to ensure that restaurant staff are adequately compensated, but this was an example of how that system can fail by removing the incentive for providing excellent service!
For a hotel restaurant, Urbane is surprisingly warm and comfortable - definitely not cookie cutter. The food and drinks are tasty, and the service is personable. We were there for a pre-theater dinner, and when we were seated at 6pm (7:30 show) the server asked about that, so they knew we had a timeline. That's why I was surprised when parties seated after us got their meals and were done eating before we were served our meals (which were actually starters) at 7pm - after the server stopped by to drop the check "so you can get to your show" - and when I mentioned that we hadn't received our meals yet, she said "oh, I just fired that back!" as if that was supposed to help. It was disappointing, because we had to rush to finish in order to make it to the theater. We'll go back, but if it's pre-theater, I'll be clearer on our needs.