The food was really good. Service was not acceptable. Long waits, had to ask for almost everything, bread, napkins, knife. The one waiter who served us was friendly and pleasant, but completely overwhelmed. Tables at our left and right had similar experiences. There were lots of people running around, but perhaps they ought to review how they deploy the staff. A creative chef who needs better back up out front.

Overall underwhelming italian-esque food. would not recommend.

I dined during restaurant week. I was not offered their promo menu so I ordered from their normal menu. When it arrived, the calamari appetizer was cold. I ordered their pasta with lamb sausage entree. I love lamb but, this dish was way too salty. I took two bites and had to stop. A young girl was seated beside me and talked loudly on her cell phone the entire time I was there. The service was second rate. It seemed as though no one there knew how to operate a restaurant. My experience was totally unsatisfactory. I can’t recommend Urbana nor will I return.

Love this place and always enjoyed the cuisine. Enjoyed my birthday here 😊

The service was terrible!! The dessert tart still had plastic on it when it arrived. Food was good.

I loved this restaurant my first time there and I wasnt a guest at the hotel Palomar, I was a guest of Embassay Row and I couldnt stop telling people to come check them out. Cocktails and food was so delicious. Easy to make a reservation the wait for the food was minimal,came out hot and ready to eat. The manager also made it a point to check on us through out the meal and even recieved a piece of complimentary cheescake which was the bomb also. Will defiantly be back.

Great service, friendly staff
Will come back again

Service was slow and the water server brought over straws in a bare hand! No napkin covering, just use these straws with my hand sweat all on it! Uhh

The manager of this restaurant went WAY out of his way to give us great wine service. I would highly recommend Urbana based solely on this individual's commitment to his customers.

Service was slow and lackluster but friendly. Food was decent.

Sunday Brunch

Single server was taking care of our party of 11 (made reservation 10 days in advance...they knew we were coming) and tending bar at the same time. She was getting no help from anyone else, so we waited for our initial drinks, for refills, a meal was forgotten. We got our food and had no silverware or condiments (and waited about 5 minutes for them to be delivered.) A manager walked by our tables at least five times and never once stopped by to check on us or assist the server.

My friend group has been going to Urbana for almost three years now usually with groups of at least eight and we’ve seen such a decline in the quality of the food and the level of service.

Sadly, we won’t be back.

Simply, put the service needs improvement. Increments of 45 minutes to get drinks ordered, then another 45 minutes to have them delivered. This pace would be acceptable if the place was busy. However, that wasnt the case. Constantly, reminding staff the table needed attention was annoying. Perfect place for groups of 2 or 4. If the party is bigger than that the service takes a nose dive towards horrible.

All the food was really delicious, even the salads and the kids’ meals!

Amazing! Truly recommend it for any special but casual occasions

Food was very good. Waitress had a great personality and efficient. After having cocktails we tried to order wine during dinner. They didn't have what we ordered and then made a big procedure of replacing our selection, with the result being that the wine didn't appear until we were taking our last bite of food at which time we sent it back.

This place was awesome! We were celebrating my nephews college graduation. We had our own room. Our Waitress was extremely patient with our party of 12. We were never made to feel rushed. The food was fantastic. Everyone enjoyed everything so much that I can’t even single out one dish. Thank you Urbana for giving my nephew the celebration he so deserved!

We were in DC for Georgetown graduation and gather at Urbana for our first evening. Nice spot, good food, but was understaffed to handle a full house.
If you want to have a quiet conversation, it’s not your spot due a very high noise level. If you are up for an energized time, with having to speak fairly loudly across a table, it’s fine.

We came in with a group of 6 for Mother’s Day. We had a reservation but they still took us to a dirty table and we stood there as the host wiped it off with a napkin. The food was delicious, but it took almost an hour to come out, and we didn’t have any special orders due to modifications or allergies—just ordered normal brunch items. Our appetizer also never even came. The unlimited drinks were great and our server kept the champagne bottle full, but it was often hard to get her attention if we wanted one of the other drinks.

The food was very good and the service was pleasant. Pasta and Pizzas were delicious and truly handmade.

Food was delicious but an overall disappointing Sunday Brunch experience.

We arrived as a party of 4 for Sunday brunch at 10:45 and were barely greeted by the staff who basically told us to grab a menu off the counter and seat ourselves, until I mentioned that we had a reservation for brunch. At that point the server perked up a bit and took us to a different part of the restaurant.

I was very disappointed in the brunch menu after seeing all the offerings online and reading several reviews. Our menus only had about 7-10 options on them, and no mention of the drink offerings. We ordered and were happy with the food that arrived, but after exiting we saw the menu posted outside and clearly we had not received the correct menus. The wait staff was a bit slow and almost seemed a bit confused - maybe partied too hard on Cinco de Mayo the night before. We had planned for a leisurely 2 hr brunch and were done within 45 minutes.

Would be willing to go back but won't seek it out. There are great places for brunch that don't require as much effort on my part to get a great experience.

Service was severely lacking. Looked like they were under staffed for volume of diners

The food was nothing special. Despite what was written on the menus the restaurant was not willing to do bottomless brunch drinks and the “pizza party.” In retrospect it should have been telling when I was able to get a brunch reservation for 6 on the day before. There are much better brunch options out there.

The mussels appetizer is great. The scallops over rising was delicious. Presentations and service is memorable. Will return.

Our server was excellent, providing good advice on wines and checking on us frequently. Unfortunately, the restaurant was changing beer selections, and several items requested were unavailable. Again, though, our server provided good suggestions along with a couple of options to sample and we ended up very happy with our final choice. The cheeseboard and house salad were flavorful, but the entrees were a bit dull. The tagliattelle's bolognese had nice heat but lacked flavor, and the margherita pizza's sauce was bland.

Food, drinks, and service was amazing! We had a private dining room with exceptional service. My favorite was the scallops.

We love the mimosas!

The staff at this restaurant was fantastic. Full on excellent customer service from start to finish.
Unfortunately, Urbana turned out to be a huge disappointment. I should have gone with my gut after reading some of the reviews. I was shocked at how small the restaurant is. Never expected that. My second impression immediately was that it was not clean. Sticky floors, dirty counters as you enter, super sticky tabletop. I was really turned off and would have left if I had not been traveling for seven hours and had no idea where else to go on a Friday night, 7pm on a very busy DC weekend.
Food was so-so and the menu is very limited so consider that before reserving. For example, only one choice of salad and it was not even a simple preparation but one with nuts and more nuts.
Urbana is pretty much all about cocktails and pizza.
Fabulous staff that should be commended for sure!

The food was good. That is what is important. Pizza was really good and pasta dish was delicious. Small-ish menu so it was easier to decide on what to get, which is good for someone as indecisive as myself.

I will note though that the service was slow (as seen in other posts). I didn't think that would be an issue, seeing as how it was a date and time was by no means of the essence, but waiting for a drink can really drag an experience down. And even for a tall guy, the chairs are too low for the table... and the table... couldn't even touch it, it was so sticky. Throw a fresh coat of lacquer on those black painted tables for pete's sake.

At the end of the day though, I'd recommend it.

Food was mediocre for the price. Service was horribly slow.

Pizza was the only thing we found up to par. The rest did not taste great.

Greeter told us the Open Tabe reservation wasn’t received due to staffing shortage. So she pushed two high tops together in the bar area. Tables were dirty. Very noisy. Took 20 minutes for drinks to arrive because “we ran out of eggs” (?) Food overpriced and bland.

It used to be much better a few years ago, was not a fan of the ambience, service - and the table was dirty. Food is good though.

A very enjoyable early Valentine's day dinner! Appreciated the server's wine recommendation and were quite satisfied with our meals.

Our server was extremely unattentive and it took a long time for the food to come out even though the resturant wasn't busy. We were told that there was a party going on, but it wasn't an excuse for the terrible service and unattentiveness. The food was decent, but our waitress and the very very slow service completely ruined our experience.

Service was very poor

They handled our group of ten extremely well. I’ve always liked the cocktails and food at Urbana and this time was no exception.

This was an exceptional dining experience. We started with a margherit pizza which was delicious! We then sampled each other's plates from the delectable truffle pasta, the perfectly cooked steak, to the incredible lobster ravioli. We came here because we had a gift certificate, but we will return for the amazing food and great service!

Ambiance was the best thing about the expience. No major complaints except they were out of chicken meatballs appetizer already at 7:30 pm. Likely b/c the other appetizer options are not that appetizing. I had the lobster raveoli. Little flavorless and pasty sauce. Lobster was tough. Had a hot toddy which was good on a cold wintery night.

Urbana is consistently outstanding! The staff, the presentation, the ingredients...and of course, the dessert.

We sat at the bar for brunch. The service was great and the food was excellent. Had the lump crab scramble and it was delicious! I would definitely get it again. The mimosas were made correctly (more bubbly than juice) and offered various types of juices to mix with.