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Both food and service were phenomenal! I would recommend this place to everyone!
Wish I would have had the chance to eat. Waited 15 minutes after our reservation to be seated. Then we were sitting at our table for 20 minutes and didn't even receive a glass of water or hear one word from a server (or any employee at all). Couldn't wait any longer so we got up and left, I don't think any of the two employees working even noticed.
We had a fantastic time. The food was great and the drinks were yummy.
Very first time being there and the food was amazing! If I ever go back, I’d Uber or Lyft because it took 20 minutes of driving around just to find a spot. The restaurant was also running 15 minutes behind. They said it was because of the parking but I don’t know for sure if that was it. Other than that, the food was amazing, our waitress was amazing and the ambience was perfect.
40 minutes after our reservation we were barely sat, had not ordered our meals and not received our drinks. The host/ waiter just shrugged. Three tables were sat before us even though we checked in before them. The waiter choose the cooking broth, never asked what we wanted. We has our main proteins and sauses but no cooking broth for another 10 minutes. We are very familiar with fondue and were greatly disappointed. No apology or acknowledgement that there was any issues. An complaints were ignored.
The service was extremely slow. I have eaten there before and it was not as slow so I'm not sure if they had someone call out sick or why or was so slow. The cheese and dessert was amazing but the main dish was super over priced and not as tasty as expected (we got a vegetarian plate and the east-west plate which is essentially shrimp and chicken).
Great experience. We love Urban Fondue. 15 year veterans!
This is my 5th time here. Wanted our friends to try it out! Had a double date night to catch up and make plans for later in the year.
We quickly got seated. Food and drinks were delicious! I wish I knew our waiters name because he was phenomenal!
The restaurant is small and red and very intimate. Make reservations and expect to be there for a long time because fondue is a long process. Also, go hungry because you will get very full. It’s perfect for dates where you want a unique experience and plenty of time to talk.
The ruby port cheese fondue and the Brie and Gorgonzola cheese fondue are so different from the classic Swiss but they are so delicious that it’s unbelievable. If you don’t want all of the courses, I highly recommend just getting cheese fondue. The portions of meat and the quality of meat were okay, but the broth and dipping sauces are great. The bananas foster dessert fondue is so good but I do wish they had a dessert option with white chocolate like the Melting Pot has. Also, the dessert fondue did not stay hot enough and the server said the tea light under it, which would not stay lit, was only for ambiance, but I would have preferred it staying hotter on the flame that the broth was on.
Attached to the restaurant is Bartini. They have tons of martini options. So far, every martini that I’ve tried are all wonderful.
We went on Valentine’s Day, so it was obviously busy, but the server charged us for our side and did not bring us the strawberries for dessert even though those things were supposed to be included in the special dinner for the holiday. So, that’s why the service gets 4 out of 5 stars. Very friendly waiter though.
Loved it ! Will be dreaming about their cheese w truffle for a long days to come
Made our reservations a month in advance because we love Urban Fondue and didn’t want to miss the chance to share the night with our best friends. As always the food was Superb, the atmosphere was romantic, and the staff was top notch!!
Our favorite place to go out for a date night! Great food and atmosphere.
Great if you really enjoy fondue. I was a little disappointed to not find a serious dinner salad option to save the fat and carbs of cheese, bread, chocolate etc.
The chicken was rubbery, even though it was cooked all the way. We even cooked it a little longer just in case and it was still a rubbery texture. Everything else was fantastic though! Service was great and very helpful, cheese and sauces were especially delicious! Would definitely go again, but maybe not order chicken
Service was excellent and wine recommendation was spot on!
Always enjoy Urban Fondue. Good prices and martini bar can't beat.😃👍
Thanks again for a great experience.
We love the food. Our kids love it too. Our family enjoys the whole experience of fondue.
I'd recommend if you've never had fondue, check it out once. Overall, however, I wouldn't recommend the restaurant as a "go-to" time and time again. The value and service just isn't there.
Disappointed with the customer service - both the wait even with a reservation, and server
I always have a fantastic time at Urban Fondue. The staff is attentive and kind. They are also knowledgeable. The food is always incredible. That’s why I keep coming back!
The black truffle cheese fondue was AMAZING and main course and desert were lovely. Urban Fondue never fails to satisfy. I had a tasty martini and all contacts with servers were positive and attentive.
It was extra dark, food portions for the price was not balanced. Cheese was thin and only offered 1 type of dipping bread. Chocolate was Luke warm
One waitress for restaurant. Service very slow. Had to ask for refills on drinks.
Always wanted to see since I’m a fan of The Melting Pot. Had family in from out of town
The food is always fabulous, as are the friendly and swift serving staff. Unfortunately, the atmosphere has fallen into disarray. Spotted, torn and uncomfortable cushions. Love this restaurant but won’t be back till things are tidied up.
Great place to take some kids who want a non-classic fondue experience.
Don't expect true fondue (Emmentaler, Gruyere, white wine, kirsch, etc). These fondues are made with cheeses that aren't typical to the culture; however, the chedder is somewhat close to traditional.
Go for happy hour and your bill will be significantly lower.
Of course, the chocolate fondue is amazing. The assortment of dipping foods for this is bountiful (puff pastry, donut, fruit)
Draft beer was delicious, but my wife's martini was average.
Service was incredible and attentive. This made it all worthwhile.
They really need to update the place. The booth had burn holes. It needs to be cleaned updated. Next door at Bartini’s they have redid and it’s amazing clean!!!
Our waitress was wonderful and very friendly and attentive. Food came very quickly and service was great! Was there on a date and happened to get the booth in the front corner by the window. Very comfortable and that particular spot blocked most of the noise of the restaurant so we could talk easily and hear each other well. Prices are great for the amount of food you get, but I'll definitely remember to ask for extra strawberries with the dessert fondue next time. Overall a perfect experience, we'll definitely be back!
The food here was wonderful. The service left a bit to be desired. It seemed there was only one server for the entire restaurant with food expediters helping. The booths are terribly uncomfortable and broken down. With that being said, we plan to go back because of the quality of food.
Great New Year's Eve menu and experience. Great food, staff and ambiance.
This is our favorite go-to for fun, special occasion family nights out. The cushy enclosed booths keep kids contained and noise down and the food is excellent and a lot of fun.
Great place, cozy and comfortable! Our waiter was great, very knowledgeable, friendly and funny!! We will most definitely go back!!!!
This is our family’s favorite place to celebrate Christmas. Food was good, but service wasn’t QUITE what it usually is.
We had an early Christmas celebration with 8 of us...this dinner was fantastic!!!! Our server did a wonderful job and I am celiac ,so GF, and she was so very careful and thoughtful!! When the kids needed a refill she was right there. The food was FANTASTIC. I highly recommend the Lobster and Shrimp and Steak...YUMMY. Our chocolate fondue was out of this world...we had Salted Carmel Cognac...I don't have words for how good this was. I have nothing bad to say...we all had a dinner we will talk about for a long time. Our reservation was for 4:30 for 8...berry...so please thank our server!! She was the BEST!!!!!!
Had a wonderful dinner at Urban Fondue! Great service, delicious food! What more could you ask for!
Can you say decadent? We went with the basic 3 course fondue. First course cheese: Truffle OMG was delicious, Second course: Meat and veggies...overall pretty good, but I felt the broth was not simmering enough to cook quickly. We had timers and each item took over 3 minutes. Third course: dessert...chose Tiramisu chocolate. It was heavenly. I was so full! Will be back to try others!!!!
It was the first time we had been there. The dinner was great and the service was good.
We will be going back again.
I love it here. One downside there were a lot of kids there that night. Not a problem for most, but one group of kids where dressed like they just came from soccer practice. Wearing sweatpants & lazy shorts. Not ok.
Loved the monthly special cheese fondue of roasted garlic. Should be made a permanent addition to the menu.
Always a fun experience (: