Umami

3.5
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316 Reviews
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£25 and under
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Asian
Ideally located on Cromwell Road and opposite Gloucester Road tube station, Umami is frequented by tourists visiting local sites like The Science & Natural History Museum. A casual dining restaurant with good value for money and friendly staff that will help you decide a menu where flavours of East meet West. Our Signature, Crispy Aromatic Duck is a common favourite amongst our regular diners.

Choose a booth for more relaxed and intimate dining experience. Remember to end your meal with our delicious Pandan Brûlée and your choice of tea sourced from different regions of Asia.

Specials

2 courses set menu for 2 people: £25

...from a set menu (normally priced at £50).

Terms and Conditions: Maximum of 6 diners. Includes VAT, excludes service.

Valid For: 2 - 6 people

Starts: January 23, 2020

Ends: March 31, 2020

Availability: Daily 12:00PM-10:00PM

Book now for Valentine's Day 2020

Spend this special evening with a loved one for just £35 per person for a European cuisine menu created just for you

Saturday, February 15, 2020

Instantly increase your points with dining rewards

See availability for bonus point tables

Sun - Thu 12:00PM - 10:00PM
Fri - Sat 12:00PM - 10:30PM

What 316 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.5based on recent ratings
3.5
food
3.6
service
3.4
ambience
3.4
value
Noise · Quiet
55% of people would recommend it to a friend
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Y
London
3 reviews
Dined on January 17, 2020
Overall2food1service2ambience1

Surprising the food was bad. Surely the chef could have done a better job.

A
1 review
Dined on January 5, 2020
Overall1food1service1ambience1

Food was horrible, I will not recommend this place to any one.

SB
1 review
Dined on January 3, 2020
Overall5food5service5ambience5

Très bel endroit, nous avons très bien mangé super moment

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P
London
10 reviews
Dined on December 23, 2019
Overall2food3service3ambience1

The restaurant was empty, it had no ambience whatsoever and the food was just OK. Nothing bad about it and nothing great either. I will not be going back.

VI
London
3 reviews
Dined on December 14, 2019
Overall2food1service5ambience2

The food is not good at all, very bland and I would definitely not recommend this to friends or family.

OT
London
1 review
Dined on November 22, 2019
Overall5food5service5ambience5

Such an enjoyable experience - Abdel, the sous chef, was wonderful and made sure our food allergies didn’t interfere with a delightful dining event :)

LB
London
3 reviews
Dined on November 11, 2019
Overall4food4service5ambience4

GreAt service and really good choice for the small plates

R
London
1 review
Dined on October 16, 2019
Overall4food4service4ambience5

We had a reservation for 6 people. We all found the service and food very good. The staff were friendly and efficient. We had 3 courses and each arrived at the table at a reasonable amount of time. I would recommend the place for a good meal out with the family or friends.

JK
London
1 review
Dined on September 27, 2019
Overall2food1service3ambience3

Nice ambience. However, the food was basic considering the prices.

s
London
2 reviews
Dined on September 26, 2019
Overall1food2service1ambience1

Smiling staff. thats where it starts and ends. very slow service, food very bland. every thing took forever, trying to get a member of staff to order things was impossible, and the bill took nearly half hour to arrive. it was also very empty when we arrived, so cant put it down to them being busy and rushed off their feet. i will not be coming here again, nor recommend this place to anyone, as its very bland, tasteless food, and over priced for their offering.

s
London
17 reviews
Dined on September 21, 2019
Overall3food4service1ambience3

The food was good although one of our starters was cold. We got no action on this. The staff were untrained to deal with serving champagne etc. Disappointing

Z
London
1 review
Dined on August 24, 2019
Overall5food4service5ambience4

CHRIS our waiter was exellent! Great services! We will be back soon! Food was tasty!

GF
London
27 reviews
Dined on August 23, 2019
Overall2food2service2ambience3

would not recommend. two of us went to try this restaurant as I have a member's card and give me 50% off the food bill. The food was really really low quality... it's not as good as my local take away. and the service? well, we've been asked twice "how was the food" and we been asked twice "would you like some dissert?" and we've been asked twice to present the member's card and check that we are eligible for the discount. one starter, two main courses, two tea, after the 50% discount on food, the bill come to 36pound!!! Not happy at all. The place's ambience is good, if you like a quiet place for conversation. It's linked with Ken's and they have a secret garden with deck chairs. which looks interesting. There are much better places around and I would not go back, even with 50% off the food bill.

F
London
1 review
Dined on July 23, 2019
Overall2food2service1ambience5

The place is fantastic but the quality and mainly the service is not up to the rest.
Orders must be made at the bar and not where the customers are. You must leave a credit card at the bar as if all customers are potential thieves.
I find the service at the table very bad, not at all professional as the executive would like to prove it. When the price is high, the service and quality also must be high.
Even payment is problematic, we do not accept payment in Euro ?.
So my opinion, to visit for a drink and not to eat.

M
Houston
12 reviews
Dined on June 29, 2019
Overall3food4service1ambience2

Extremely slow service. They did not have A/C on. It was very hot. We will not go again.

OT
London
4 reviews
Dined on June 29, 2019
Overall3food3service2ambience2

Ambiance was your typical 4* London hotel restaurant.
Food was tasty and prices in-line for a central London eatery of this type.
Service was pleasant but clearly under-staffed for Saturday night. Once mains were served our waiter had to tend to other diners (understandably) so no follow-up thereafter with beverages, and desert would have just taken too long.

B
London
1 review
Dined on June 22, 2019
Overall4food5service3ambience2

Food was great but drinks were very slow to arrive. Also cocktail wasn’t very good.

KM
London
18 reviews
Dined on June 3, 2019
Overall1food1service1ambience1

Food was horrendous and service was even worse. Never again

ED
1 review
Dined on May 23, 2019
Overall5food5service5ambience5

This was our first visit and again it was quite honestly faultless. Service was attentive, yet personal and really quite delightful. The food was innovative and beautifully cooked and presented. Staff were knowledgeable and rather fun, it's lovely to see people enjoy their job! Food was promptly served and cooked to perfection. A nice selection of drinks were on offer in a lovely atmosphere.

SR
London
3 reviews
Dined on May 15, 2019
Overall4food4service3ambience2

Food was very good although the selection of mocktails could have been wider. Service was rather slow but friendly.

O
London
5 reviews
Dined on May 4, 2019
Overall1food1service2ambience2

Sorry it was just very bad. The food was bland and uninspiring and overall pricey.

LB
1 review
Dined on May 4, 2019
Overall4food4service4ambience4

Had dinner here with family. Staff pleasant. Food was good - would have liked a bit more choice. Would recommend

c
Chicago
29 reviews
Dined on April 28, 2019
Overall4food4service4ambience4

Good Asian food. Tasting menu (2 persons min.) is excellent. Friendly service.

OT
1 review
Dined on April 26, 2019
Overall1food1service2ambience3

The restaurant wasn’t overly busy when we arrived, however it took 30 minutes for us to receive our drinks (two cokes) the food then followed ten minutes later. We ordered fried squid, crispy aromatic duck, jasmine rice and beef rendang. The squid was very rubbery, a clear indication that it was by no means fresh, the jasmine rice was congealed and pretty bland, the crispy aromatic duck was very fatty and by no means crispy- the hoisin sauce accompanying it had absolutely no flavour whatsoever. The beef rendang tasted like it had been stewed for three weeks and once again no flavour whatsoever, not what you’d expect at £16 a bowl. We complained about the beef rendang and this was removed from our bill. The staff weren’t attentive in the slightest and it took almost half an hour to get their attention in order to complain. I would not recommend this restaurant to anyone, unless of course you have no taste buds and enjoy being ignored.

NG
London
25 reviews
Dined on April 26, 2019
Overall5food5service5ambience4

We had a mixture of dishes alongside the tasting menu. All four of us were very pleased with the food.

The service was excellent and included shredding our Peking duck at the table which was good to see as we haven’t seen that in a long time.

EE
London
1 review
Dined on April 4, 2019
Overall3food3service5ambience1

No atmosphere and food was very mediocre, service couldn’t be faulted.

MN
Gloucestershire
1 review
Dined on March 6, 2019
Overall2food4service1ambience2

Second visit. Good location for South Ken and Royal Albert Hall. Turned up on time, no one there! Eventually we were shown to a table - but she did not check our reservation - not that we needed one at %pm as we were first. It became clear staff English was poor, particularly when we ordered a decent bottle of branded champagne and the waiter brought the house fizz! As a consequence ordering was chore. When food arrived it was tasty and better than ok. Think they need to up their game on their staff and it would be good.

CF
London
1 review
Dined on March 1, 2019
Overall5food5service5ambience5

We thoroughly enjoyed our experience here. The staff and the whole experience was lovely. Would recommend.

OT
Birmingham
1 review
Dined on February 27, 2019
Overall3food3service3ambience3

Overall nothing to complain about. But didn’t realise it was a hotel restaurant before coming and it tried too hard to be formal without the requisite skills. However, food was okay and the staff put effort in.

a
London
1 review
Dined on February 14, 2019
Overall5food5service5ambience5

The restaurant is inside crowne plaza. Very nice place . Quiet. Good food. The best was the service, really, very nice service, kind, full of attention, always present and ready to fulfill need of customer. Well done. Very nice evening. Thanks

OT
Philadelphia
3 reviews
Dined on January 14, 2019
Overall2food3service1ambience2

I went for the duck. They had no duck.

It took too long to get my food, the check, or anyone’s attention to even pay the bill.

If you don’t want duck or good service, it was great.

RC
London
1 review
Dined on December 29, 2018
Overall5food5service5ambience5

Exceptional food and good value for money. The domes outside looked amazing and definitely booking them next time

QG
San Francisco
2 reviews
Dined on December 25, 2018
Overall4food4service4ambience4

Crispy duck is the best!everything is tasty and service is goof

OT
1 review
Dined on December 11, 2018
Overall1food1service1ambience1

Our dining experience at Umami was to take clients out for a lunch, one that we'd hope would be excellent service and food. Unfortunately the service was very poor; our waitress seemed disengaged and uninterested in providing us with the best possible service. Our drinks took 20-25 minutes to arrive from the point of ordering, our starters took a further 30 minutes and by the time our main courses had arrived we had been in the restaurant for well over an hour and a half if I was to estimate.
The food was good but all of us sadly did not have our expectations met. The main issue however was the ambiance and in particular the poor service. This lunch was an important business meal and sadly was quite a let down.

M
1 review
Dined on December 8, 2018
Overall2food5service1ambience5

Excellent food served with well below service (plate plus fork - that’s all you need, right?)
Left a message for the manager in charge (incl email and phone number) at the hotel reception. No reaction until the next day 12am.
Guess „the fish starts to stink from the head“.

X
London
9 reviews
Dined on December 4, 2018
Overall5food5service5ambience5

The restaurant was quite busy and I sat in the lounge area, so I felt like I wasn’t getting the server’s attention and response quick enough initially.

However, when I called the manager over she was very professional and gracious and she changed the whole experience for me.

The food was great and the ambience is lovely.

No restaurant can avoid getting hectic every now and then, but it’s a delight when the management team can take over and ensure a good service is being maintained and a high standard of care is being given for each guest.

I’d definitely recommend this restaurant and a special thank you to management team for being so attentive.

H
1 review
Dined on November 17, 2018
Overall3food5service1ambience1

Food was very tasty but I wish the service was better. The waiting staff attended when we didn’t need them but no one was around when we needed to order more food. Very close to the train station.

RK
London
2 reviews
Dined on November 11, 2018
Overall5food5service5ambience4

I appreciated the ambiance, the outstanding service in spite of it being quite busy, the overall value and the attentiveness of our waiter and other staff. Thank you!

TP
1 review
Dined on November 3, 2018
Overall2food2service2ambience3

I hadn't realised this was a hotel restaurant, which I normally steer clear of as they rarely deliver a quality experience. And this restaurant reconfirmed my feelings. The quantity of food was small, the prawns in coconut prawn curry were large, but not cooked. They were replaced after the rest of our party had finished eating with no apology. The server couldn't speak English. Overall, a poor experience.

OT
London
1 review
Dined on October 30, 2018
Overall4food4service4ambience3

Good food and friendly staff. A bit less Asian than we thought. I had the beef rendang, which was lovely.