Nearby points of interest
Nearby points of interest
About Turtle Jack's Muskoka Grill - Mapleview Burlington
Since 1992 Turtle Jack’s has been committed to providing our guests with the best dining experience possible. By using only the most flavourful, highest quality ingredients and cooking all food fresh to order, our culinary team provides a dining encounter like no other.
Today, the brand continues to uphold its reputation for quality dining, but has since evolved into a destination for PREMIUM, casual dining. Our Muskoka roots and lively, engaging atmosphere continue to provide our guests with a superior dining experience suitable for any occasion!
Burlington, ON L7S 2J8
Comfort Food, Steak, Burgers
Hours of Operation:
Lunch: Daily: 11:00 am - 4:00 pm; Dinner: Daily: 4:00 pm - 2:00 am
Maple and Fairview
CAN$30 and under
AMEX, MasterCard, Visa
Bar Dining, Bar/Lounge, Beer, Fireplace, Full Bar, Gluten-free Menu, Outdoor dining, Outdoor Smoking Area, Wheelchair Access, Wine
Turtle Jack's Muskoka Grill - Mapleview Burlington Ratings and Reviews
Although our meal was very good, we were celebrating my husbands 40th Birthday (which I mentioned when I reserved) his birthday was completely ignored. He said it was okay, but when you’re celebrating a milestone birthday you want it to be special or at the very least recognized. Our server was nice, however she seemed too busy (looking after too many tables) to really even ask or mention his birthday. Oh well......clearly it’s not the best place for birthdays or special occasions.
Our waitress was very nice and made the meal better. I tried the ribs seeing as it was a limited time and they were mostly dry and not very saucey. I finished them but It was disappointing. My guest enjoyed her buffalo chicken fingers. The staff were excellent.
Thank you for a wonderful Mother's Day experience along with accommodating my father who is bound to a wheelchair...we all appreciated the above and beyond service ( fyi this was his first time out in 2 years ) definitely made him feel comfortable !!!!
Enjoyable experience. Service was great and made sure we had everything we needed. Food was also very good. My friends had the chicken fingers which is one of their favourites. I had the grilled chicken club and they were very accommodating for my special requests.
We had a going away dinner for my children, which is always sad for me, but my kids enjoyed everything they had, pizza, poutine, tried the wings, turtle pasta, and other things at the table as they had a chance to try the shrimp, steak etc. with cousins etc. and thought everything was great. The only thing my daughter didn't like was the kids cheeseburger, she said it tasted funky or off a bit, so i told her not to eat it,. It may have been a spice in it, not sure. But overall very good, and a lot of attractive server/waitresses too.
My sisters, brothers and myself wanted to surprise my mother with a lunch where most of her kids could attend. She was extremely surprised and enjoyed the company and the food. I could see how happy she was by the glowing expression on her face. I wish there was a way for the 9 of us to be seated so everyone could be included. It's hard for such a large group to all have a conversation with the one person who the gathering was in honour of. Overall I know everyone enjoyed the food and the atmosphere.
We celebrated a family birthday and it was perfect but it got better at the end when I was paying the bill. Someone suggested they give discounts for CAA members. I gave my card to the waitress who said they only gave discounts for 911 personnel and when I produced my ID we got 25% off our total bill. What a great surprise. We will be back!
This is the second time we've met at Turtle Jack's and each time was excellent. We both had the Turkey and Goat Cheese on Naan with fries and were not disappointed - highly recommend this menu item. We also shared an order of the salsa and guacamole with chips and pita triangles- fresh and delicious. Our server whike attentive was not at all pushy. A great evening and we'll definitely be back.
We have started a New Years Eve tradition going to Turtle Jacks at Mapleview Mall. Although it is a sports bar the bar is in a separate area and it is not noisy at all.
The food is excellent. I had the fryers (small chicken wings) that were very tasty and my sister had the chicken fingers which she really enjoyed. For dessert we always have the Fire and Ice. This is deep fried ice cream with a deep fried tortilla shell. It is AWESOME!!!
The server was busy but attentive and friendly. The food was brought out quickly and was hot.
I recommend this Turtle Jacks to anyone who is looking for a nice place to dine that has good value but don't leave without trying the Fire and Ice! Also ask for the Turtle Jacks card as you will earn points that translates to dollars that you can use towards your dinner.
My boyfriend and I chose this restaurant to enjoy a special evening. It took a while for the food to come, my order was wrong, and although the waitress was great and brought me a new one, by the time I had gotten it, my boyfriend had long since finished his dinner. The food was delicious, but it was a bit of a disappointing way to spend the evening.
We had 3 kids dining with us. My son order the kids steak meal with a side Cesar. He ordered the steak med rare. When the steak got to the table it was really well done. I advised the waitress and she had iT taken back and a new one made. Again when steak came out there was barely any pink. It was Close to well done again. It's a shame we paid for a steak he did not enjoy. Secondly we ordered the moskies I believe they are called for dessert. They came out in a bag. We felt like we were told to take them and go. We assumed by the menu they would be on a plate warmed up not hard in a bag. The Server was great.
Made reservation for wife birthday and informed of such in my reservation yet she was never acknowledged of it until I brought it up at the very end. Server never introduced herself and we didn't get a drink refill for almost 25 minutes. Server was very cold as we ordered saying that's extra well we don't do that or well you still have to pay for everything. We are frequent guests and I have never been so disappointed with the level of service from the restaurant. They also changed the menu for both our regular dishes we weren't fans of the new looks and tastes of them.
Both entries we ordered were burnt. One was French Onion Soup. When we brought it to the attention of the waitress she said it always comes out dark. We told her it tasted burnt not just dark in colour, She didn't seem to care. My Fajitas were also burnt - the chicken and vegetables were burned onto the skillet. The drink I ordered from the bar wasn't good either. Won't be going back!!
Party of 12, two of our fries were cold and weren't given replacements until AFTER our burgers were done. One order was made wrong entirely, they made the wrong meal, servers error so that person didn't eat her meal until after EVERYONE was done & no compensation was made! A manager came over to ask how everything was, we told her & she said 'oh! This is the first I've heard of this' but never offered to take off the meal that came late or compensate for cold food that ruined the rest of our meal.
On Oct 15th I wanted to celebrate turning 40 with family and friends at Turtle Jacks. I made the reservation for 8. When we got there I introduced myself as the birthday girl in hopes of being the one to be spoiled. I ordered a drink first thing being the first one to arrive. I had mentioned to the waitress to come back in 15 min to take an app order. She didn't come back to do that and my drink was empty for a good 2 hours. When I did give my drink order she forgot about me and also forgot my dad's food order. On the plus side my dad got his order on the house. Yay.
Appetizers returned, calamari tough and rubbery. Had to wait 10 minutes at table for waitress to acknowledge us, and another 12 minutes for water and an iced tea. Restaurant was not busy at all. Refills slow to be offered, food slow, sent food back with no apology at all. Bench at our table was dirty, light fixtures not clean. Washroom wasn't clean and there was a total of 20 guests inside entire restaurant. Will definitely never return.
Please sign in to record your input. Thanks!
Report this review as inappropriate?
If you believe this review should be removed from OpenTable, please let us know and someone will investigate.