I was shocked at the price increases. While I understand minimum wage has increased, the prices reflected where out of line in my opinion. There is no a surcharge in addition to the price increase in general for a salad added to a sandwich. While we we still go back, it won’t be as often.
Beautiful location, very good food and service. Unfortunately, they have adopted food and drink pricing I am more accustomed to seeing in the financial district of downtown Toronto (relatively high, especially for a Burlington location). If the prices drop, I’ll be a more frequent guest, otherwise, I believe (IMHO) there are other options that provide better price/value.
Service was great, we didn't feel rushed. I ordered an Irish Coffee and the coffee was not very hot. Waitress did replace my drink.
Nice setting with great service. The waitress listened and did everything possible to improve our visit. The place was cold and the steak was not cooked the way it was ordered. The potatos were cold and had to be warmed up. The burger was delisious. Wine portions were questionnable and expensive.
Our server did a great job! Made sure we were enjoying ourselves. I had started to lose my voice that day and she was very sweet and accommodating.
Excellent service and food!
Although our meal was very good, we were celebrating my husbands 40th Birthday (which I mentioned when I reserved) his birthday was completely ignored. He said it was okay, but when you’re celebrating a milestone birthday you want it to be special or at the very least recognized. Our server was nice, however she seemed too busy (looking after too many tables) to really even ask or mention his birthday. Oh well......clearly it’s not the best place for birthdays or special occasions.
We had a group of 10 people and the service was great. Very pleased
Our waitress was very nice and made the meal better. I tried the ribs seeing as it was a limited time and they were mostly dry and not very saucey. I finished them but It was disappointing. My guest enjoyed her buffalo chicken fingers. The staff were excellent.
Went to Turtle Jacks to celebrate my daughter's birthday and once again not a disappointment. Service was great as was the food. Can't wait to go back again!
Really good food and was quick during the we were there. Service in general could be improved
Service was great - unfortunately , can't say the same about the food.
Thank you for a wonderful Mother's Day experience along with accommodating my father who is bound to a wheelchair...we all appreciated the above and beyond service ( fyi this was his first time out in 2 years ) definitely made him feel comfortable !!!!
Great food at reasonable price - ideal for friends get together. Try the ribs!
We were a group of 4 ladies, age 50 plus who haven't seen each other for a few months. The waitress Jess didn't rush us and gave us ample time to catch up. Very pleasant evening.
Good food, friendly staff. Tha salads are amazing and they serve one of yhe better spicy ceasers.
Awesome experience! Brittany made ordering our meal a breeze and we got a booth as requested through the app. Food was great too!
My wife and I enjoyed our dinner after attending the movies. Our server was excellent and knew when to visit the table. We would certainly return again.
Food was very good, the attention was exactly right, the wings, burger and everything else was excellent. Out for lunch with the in laws, very nice time.
We were a large group but it took a long time for our food to arrive after we ordered. We did ask for it to all come at once though. Once we got our food everyone enjoyed their meal.
Enjoyable experience. Service was great and made sure we had everything we needed. Food was also very good. My friends had the chicken fingers which is one of their favourites. I had the grilled chicken club and they were very accommodating for my special requests.
we ended up with extra people - all separate checks. Megan handled the situation beautifully.
We had a going away dinner for my children, which is always sad for me, but my kids enjoyed everything they had, pizza, poutine, tried the wings, turtle pasta, and other things at the table as they had a chance to try the shrimp, steak etc. with cousins etc. and thought everything was great. The only thing my daughter didn't like was the kids cheeseburger, she said it tasted funky or off a bit, so i told her not to eat it,. It may have been a spice in it, not sure. But overall very good, and a lot of attractive server/waitresses too.
Great late lunch for Mother's Day! Food was good and service was great!
My sisters, brothers and myself wanted to surprise my mother with a lunch where most of her kids could attend. She was extremely surprised and enjoyed the company and the food. I could see how happy she was by the glowing expression on her face. I wish there was a way for the 9 of us to be seated so everyone could be included. It's hard for such a large group to all have a conversation with the one person who the gathering was in honour of. Overall I know everyone enjoyed the food and the atmosphere.
Sweet potatoe fries were great. Great hamburger. Nice free dessert for a birthday. Very pleasant
We celebrated a family birthday and it was perfect but it got better at the end when I was paying the bill. Someone suggested they give discounts for CAA members. I gave my card to the waitress who said they only gave discounts for 911 personnel and when I produced my ID we got 25% off our total bill. What a great surprise. We will be back!
This is the second time we've met at Turtle Jack's and each time was excellent. We both had the Turkey and Goat Cheese on Naan with fries and were not disappointed - highly recommend this menu item. We also shared an order of the salsa and guacamole with chips and pita triangles- fresh and delicious. Our server whike attentive was not at all pushy. A great evening and we'll definitely be back.
I have a standard I like to have water ready with lemon, for the table I have it requested. This did not happen therefore I never ordered a real drink just a water... So disappointing
My second time here. Our meal was great. No complaints about the dinner, service and ambience. Would definitely go back.
We have started a New Years Eve tradition going to Turtle Jacks at Mapleview Mall. Although it is a sports bar the bar is in a separate area and it is not noisy at all.
The food is excellent. I had the fryers (small chicken wings) that were very tasty and my sister had the chicken fingers which she really enjoyed. For dessert we always have the Fire and Ice. This is deep fried ice cream with a deep fried tortilla shell. It is AWESOME!!!
The server was busy but attentive and friendly. The food was brought out quickly and was hot.
I recommend this Turtle Jacks to anyone who is looking for a nice place to dine that has good value but don't leave without trying the Fire and Ice! Also ask for the Turtle Jacks card as you will earn points that translates to dollars that you can use towards your dinner.
For a tasty lunch and good service, this restaurant has it all. The food is great and there are no long wait times. We have always been pleased with Turtle Jack's and will return again and again.
They easily accommodated our group of 12 last minute for a team holiday lunch, including 2 young children. Food and service was great and they offered a fun kids' colouring/craft item. Will go again.
My boyfriend and I chose this restaurant to enjoy a special evening. It took a while for the food to come, my order was wrong, and although the waitress was great and brought me a new one, by the time I had gotten it, my boyfriend had long since finished his dinner. The food was delicious, but it was a bit of a disappointing way to spend the evening.
We had 3 kids dining with us. My son order the kids steak meal with a side Cesar. He ordered the steak med rare. When the steak got to the table it was really well done. I advised the waitress and she had iT taken back and a new one made. Again when steak came out there was barely any pink. It was Close to well done again. It's a shame we paid for a steak he did not enjoy. Secondly we ordered the moskies I believe they are called for dessert. They came out in a bag. We felt like we were told to take them and go. We assumed by the menu they would be on a plate warmed up not hard in a bag. The Server was great.
The server was very friendly
Great value, wonderful service and great for families
Made reservation for wife birthday and informed of such in my reservation yet she was never acknowledged of it until I brought it up at the very end. Server never introduced herself and we didn't get a drink refill for almost 25 minutes. Server was very cold as we ordered saying that's extra well we don't do that or well you still have to pay for everything. We are frequent guests and I have never been so disappointed with the level of service from the restaurant. They also changed the menu for both our regular dishes we weren't fans of the new looks and tastes of them.
The steak was just perfect. My wife had the stirfry which she just loved. I would recommend going again and would defininatly order another steak from there. The place was a bit noisy so dontr go if you want a nice quiet place to eat.