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About Turtle Jack's Muskoka Grill - Appleby
Since 1992 Turtle Jack's has been committed to providing our guests with the best dining experience possible. By using only the most flavourful, highest quality ingredients and cooking all food fresh to order, our culinary team provides a dining encounter like no other.
Today, the brand continues to uphold its reputation for quality dining, but has since evolved into a destination for PREMIUM, casual dining. Our Muskoka roots and lively, engaging atmosphere continue to provide our guests with a superior dining experience suitable for any occasion!
Burlington, ON L7L 0B7
Comfort Food, Steak, Burgers
Hours of Operation:
Sunday 10:00 am - 12:00 am
Monday - Wednesday 11:00 am - 12:00 am
Thursday 11:00 am - 1:00 am
Friday - Saturday 11:00 am - 2:00 am
Sunday 10:00 am - 12:00 am
Upper Middle Road
CAN$30 and under
AMEX, MasterCard, Visa
Banquet, Bar Dining, Bar/Lounge, Beer, Entertainment, Fireplace, Full Bar, Gluten-free Menu, Late Night, Outdoor dining, Outdoor Smoking Area, Private Room, View, Wheelchair Access, Wine
Turtle Jack's Muskoka Grill - Appleby Ratings and Reviews
Our server, Mike, made our evening. Attentive, knowledgeable, articulate and pleasant. I have often thought the thing that distinguishes a chain restaurant is not the food which is standard or the ambiance which is standard, but the people. In this case, a thoughtful helpful server made our evening and causes us to want to return.
Food was good as it always is but when they brought it out to us the server dumped the whole container of french down my front, on pants and onto the floor, i stood up and wiped them off and all she said was "i'll get you some new ones", and carried on, never said anything about it again, no follow up or anything just carried on like nothing happened. Thought they may have done something potentially with the bill but no, from that point really lousy customer service .
Terrible. Short staffed yet our waiter thought nothing of talking to a booth with 5 women in it for 10 minutes at a time. This is while we sat right behind him with empty glasses. To make this worse, every visit to our table was met with "thanks for your patience " or " you didn't get those drinks yet ?" . Took our food order, only have another waitress come by 10 mins later to also take our order. We could barely fit our plates due to dirty side plates ( that we had to ask for) and empty glasses. Whoever is managing this place is doing a terrible job. Tables were left unset and food was very average. When we paid our bill, we divided it by 4. The waiter gave our first guy up the machine and then turned around to yap to the booth of ladies some more. Really, bad management and training. I was at the Mapleview Turtles and it was great. Night and day. Will never go back. And you can see business is down at the Appleby location. Used to be hopping, now half empty.
Wasn't acknowledged when I walked in. Had reservation, there was a line so we waited until I decided to walk to the front to ask if people with reservations needed to wait in line. Just would have been helpful if one of the hostesses let the group know that those with a reservation didn't have to pointlessly wait in line. Had the full rack of ribs. Overcooked, but not to the point of being dry but they were not juicy at all. Fries were cold, which tells me my plate was sitting in the pass for a good ten mins while my wife and son's plate was being made. Lack of communication in the kitchen maybe, or they were just too busy they didn't care? Our server was great, asked how dinner was, I was honest and just asked for some new, hot, crispy fries whenever the kitchen had a chance. 2nd round was a lot better. Sadly, unless I'm given a gift certificate I probably won't be back.
The service was excellent, never felt rushed, the food was good and the price very reasonable.
This isn't haute cuisine, just regular sports bar type food with plenty of choice.
Parking is plentiful and easy access off the highway which worked for our group coming from different locations. I would definitely go there again.
Restaurant was your typical chain but because it was New Year's Eve and it was basically run by young people, was told when we sat down that they close at 10. I said are you going to kick us out if we are still eating and hostess said no but everyone had somewhere to be........in other words hurry up. Felt rushed and got the hint when they turned the lights up to full near 10......again in other words get out. If that's the way it is there, don't take a 9pm reservation. Won't go back
The food was phenomenal - fresh, tasty, and well proportioned. Two in our party had steak, which was cooked perfectly to order. I especially appreciate the wide variety in menu options, without being overwhelmed with TOO many options. I enjoyed one of the house specialty mixed drinks, which was wonderful and refreshing. Just a warning about payment - I had intended to pay with a Visa pre-paid card which was a gift. However, this restaurant does not take this form of payment.
There is cozy atmosphere to be had at this Turtle Jack's. My husband and I were celebrating our 13th wedding anniversary and the mood lighting, gentle background music and tucked-away booth that served as our seating provided us with just that. The food was fresh and tasty: we were eating light on this night (soups, salads and sandwiches) and the recommendations from our waitress provided a dining experience that met with our needs. The dessert that we shared was exceptional! It was the butter tart confection that sat high on its plate, which was topped with French vanilla ice cream that oozed out buttery goodness when we dug in deeper. Quite delicious, I must say. Perhaps the only drawback to our evening, if I must find fault, lay with our over-attentive server. My husband and I would have enjoyed more conversational moments between bites and between being served, but our over-zealous waitress kept popping up, moving us along a little more quickly than we would have otherwise relished. This because the food and ambiance at this establishment is one to savour and freedom to linger just a little bit would have capped off our evening nicely. Thanks for the memories! We'll be back :)
Went for dinner for my daughter's 17th birthday, the food was great, the service was outstanding.
The seating was o.k. we had a booth fit for five or more people (so it was a three sided seat) but the t.v. was above but behind our heads so we had to turn all the way around from time to time to catch a glimpse of it. Also felt like people were watching us instead of the t.v. as it was above us. Now if the booth was turned around or the t.v. moved to the other side it would have been perfect.
Our waiter was very quick and very attentive / informative on the menu and kept us posted on the arrival of our food. Great service, great food, a great night!!!! and the free birthday dessert was amazing!!!
This is a neighbourhood gem. Great ambiance from the moment you walk in. The bar area has wide booths and plenty of high top tables to watch the game. Food is great with good portions reasonably priced. Good service and a rewards points card for free meals is a bonus.
We had great service and the food was delicious. We were seated at the back of a section that was very quiet and private. As there was 10 of us including two little children, it was very much appreciated. We would definitely come back here for another get-together. Our waitres was very pleasant and helpful. Everyone enjoyed themselves.
I came for a gal's Valentine's Day dinner with one of my best friends. Everything was great with the food, the service and the environment. The waiter was attentive and the atmosphere was relaxed.
However, when my toque was misplaced at the end of the evening and I called the establishment within the hour of me leaving the restaurant, I was put on hold for several minutes and finally was given, "It's not here" and the call was ended. There was no offer to take my contact information and I had to accept that my clothing item had been stolen as it wasn't in the 'lost and found' of Turtle Jacks. Very disappointed in that regard.
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