True Food Kitchen - Santa Monica
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Contactless payment available
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
- Staff temperature check required
Love True Food and their food is truly fresh and fabulous. It was Mother's Day and it was pretty chaotic for staff and customers. Definitely had a difficult time adjusting to a busy sunday. Felt badly for staff - our waiter was great but all our food came out at the same time. We love this place and I guess expect more since the service has been impeccable in the past but all is forgiven with Edamame Dumplings!!
Hi Christine! Being aware of the struggles we experienced on Mother's Day, I apologize. We had...prepared, but clearly not to an acceptable level. I would love to invite you back and show you how great we usually are. I am not able to provide an email address through OpenTable but you can contact the store via phone and ask for myself (Logan) or Ava and we will make everything right. 3105938300 Thank you
Mother’s Day experience could not have been worst. Arrived at 11:45 and we had to wait 10 minutes for them to sit us down. The service was AWFULLY bad… they took 1:15 hours to bring our food! At the end the discounted us the bill for the wait, but had a very tough time waiting so long and chasing our waitress! It’s Mother’s Day, of course it will be busy so they were not prepared at all!
Hi Juan, While we did take a stumble yesterday(probably a severe understatement), by you leaving this review I know we can make this right. Please check your messages as I have sent you one. Thank you
We frequent True food often. I know it was a very busy Mothers Day and they were swamped. Our reservation was for indoor and they said they could only put us outside 20 min past our res time. We were the first table out at mall entrance, not really part of the restaurant and we didn't dress for outdoors and it was chilly. Our heater was out if propane, asked several times with no one to change it so no heater. It took 45 minutes for anyone to say hello for drink order. drinks took 20 more minutes which was coffee and no one ever brought cream, apparently they were out. whole milk was brought about 20 minutes once coffee was cold. It took 1 hour and 15 to get our hummus appetizer and about 1 hour 45 to get our brunch. Pancakes were terrible and cold, banana pancakes just had a few bananas on top of very cold and dry pancakes. it took almost 2 hours and 30 min to get coffee 1 appetizer and 4 entrees, 2 of which were just a couple pancakes. Worst Mother's Day brunch and restaurant experience ever.
Hi Kelsey, Thank you for reflecting on your experience here. You leave a lot of actionable feedback that we can take and grow from. I am confident we can show you how great we usually are. OpenTable does not allow for an email address to be left so if you can, please call us here at the store and we can invite you back for a new experience. 3105938300 and my name is Logan. Thank you
I booked on Open table for Mother’s Day. They left me a message to confirm. I called them back and they left me on hold for 10 minutes. I took a picture of my wait time. I called back and spoke to Jessica who put me on hold to speak to the hostess who never answered. She didn’t apologize, in her annoyed tone, she decided to take down my name. On the day of the reservation, we called because we were running late and would be there in 5 mins. They said no problem because we called. Arrived and was told our table was given away and we would have to wait 15 minutes. Btw I had a 2 year old and 8 year old with me so waiting is not great, plus they told us on the phone everything was good. There were about 10 other people waiting outside w the same problem. We finally sat down and ordered food right away. It took an HOUR to get our food - with kiddos and we ordered everything the moment we saw they waiter. They are doing a lot of take out and it seems as the kitchen and hostess are extremely overwhelmed. We are locals. We’ll be staying away until they figure out how to manage things.
Hi Natalie, I connect with your words on multiple levels. Firstly, as a father of a three year old I can relate to the waiting problems. Secondly, as the manager here, having guests struggle to get seated and then struggle to get food is not okay, and I apologize. However, I am confident that we can make it right and grow from poor experiences. OpenTable does not allow me to provide an email so please call us here and we can invite you back. 3105938300 and I am Logan. Thank you
Healthy food. Good sized portions. Service was spotty and the facility didn’t feel sanitized sufficiently.
Thank you for the feedback David. On the sanitation note, we do follow Department of Health guidelines and have passed our recent inspections with flying colors! Cannot wait to serve you soon.
The staff is always so nice and it's great to see the food is as delicious as it was the last time we were there...a year ago!
Thank you Maria!
It was my second time in SM location. Very disappointed.
Waiter, the curly guy was so annoyed and was arguing with us regarding menu.
The food came cold.
We won’t go there again!
Well.. this sounds horrible, I apologize for the frustration you had with your entire experience. I want to be able to make this right. Are you able to reach out to me, Logan (General Manager) directly at the store so we can address and resolve? 310 593 8300 Thank you
We absolutely love going to TruFood and are thankful that they are back open! The food was amazing....as always! The team members are incredibly nice and responsive. Felt very comfortable!
Thank you Craig!
Always have a good time and an excellent meal. They are doing. A terrific job with social distancing and sanitizing. We are inside and felt very comfortable. Wonderful wait staf and the food was excellent as always. It’s a must when we are in Santa Monica!
Lizzy an excellent waitress
We will make sure Lizzy hears your praise!! Thank you Jeff
Took 20 minutes to be seated, even with a reservation. They changed their menu for the worse.
Staff was reduced dramatically.
Hello! I was hoping to find out what menu items were missing, as a lot of them we can still make happen! Thank you for taking the time to let us know about your concern, I am confident we can make it right. Thank you
They changed their menu taking off the beverage, vegetable plate & main course panang curry bowl I used to get. Said no onions & no dairy, took a while for food & had to change soup after first being told no onion in it but there was. Server had to snatch it back from runner. Ordered cauliflower instead which came in hot plate but was cold upon biting into it. Main course salad came after wait with blue cheese in it, ate half & left the rest after not wanting to send a second dish back & being hungry. Left a good tip for server as not a lot of tables full & these folks need to earn a living but will not bother to go back.
Great service food was good but not hot enough.
No atmosphere I have been to other TFKs with much better ambience
Still in pandemic period. Well-spaced tables; everything looking very clean. Staff diligent about safety practices. We switched to veganism last year, and this will be one of our go-to places. Had the vegan double cheeseburger with sweet potato hash, cauliflower appetizer, tomato soup, and took home a piece of avocado key lime pie. All spectacular. Though our reservation was for outdoor, we changed our mind and the hostess helped us find the perfect indoor table. Very helpful service by Kenny.
Food is outstanding and the service top notch. I love the entire menu. Can’t not order the Korean noodles!! The kale salad is ridiculous as well. Marg pizza, soooo yummy
I love the Korean Noodles too!!!! Thank you Joey
Service was horrible. Food was prepared wrong, twice... Waitress ignored our request to move inside because she said only tables outside her area were available. She could not help us there...
Good morning. This does not sound like us at all, I apologize. I want to look into this and correct these behaviors. I tried to look up your reservation but I could not locate one with the name you posted from. Are you able to reach out so I can resolve for you and future scenarios? Thank you
Always a great meal - our server was excellent and the hostess was very accommodating to be sure we were happy with our table!. Could not have had a nicer dinner! Bravo!
Wow! Thank you for the comments, love that you shared your experience with us.
wonderful food, great service and a terrific place to go.....
Thank you "foodie"!!!! Cannot wait to see you soon.
Great service! Outstanding food for a good price. Staff is always courteous
Delicious food. Really appreciate the gluten free options. Great service. Seemed COVID safe.
Consistently great food! The menu offers something for everyone.
The server was amazing and bonded with my son over having braces. My date, my 12 year old 6th grader son to celebrate his straight A’s was lovely thank you making it special!
Great to read! Thank you
Decided to take a drive down the 1 for Easter brunch. Ended up having items off of the brunch menu - the strawberry quinoa pancakes and the scramble. Took some of it home along with a slice of the avocado key lime pie. Service was good.
Nice healthy take on a lot of traditional food. Location in Santa Monica is not the best. Some good tables but many terrible tables
Hi Nicole, Hopefully we can find you a table you love, if for some reason you do not, just let us know and we will do our best to re-seat you! Thank you so much!
All the food was very good but the selection of food and drinks was very small.
Hello glad you enjoyed the food, however, I do want the menu to seem more broad. Was there something in particular missing that you would have enjoyed? Let me know so we can make it happen!
Food was great, service was stellar, and it was totally enjoyable.
Roasted cauliflower was the bomb!
Hi Lauren that you for the review! Appreciate your comments.
This is one of the worst experiences I’ve had. The food was literally disgusting. We are vegans
We dreamed of the Chopped Salad and Chicken Sausage Lasagna ever since trying them out last week. Unprompted, the portions came already split. Every bite was scrumptious. We’ll be back!!!
Wow! Thank you for the comments!
Fast and friendly service. Great location and food was very good. Nice selection of fresh foods on the menu. Will definitely be going back.
Great customer service
Thank you so much!
Delicious, healthy food. Service was a little slow, but I think because of Covid-19 regulations.
Thank you Laura!!!!
Food wasn’t great.
A menu item was charged incorrectly on our bill. We pointed it out but they didn’t change it on our bill! Weird
Hello, Are you able to reach out directly so we can make sure your charge is reconciled correctly? My name is Logan and I am the General Manager, you can contact me here at the store at 310.593.8300. Thank you
Expensive tacos that gave me foos poisoning
Hello, I want to gather some information about your post. Are you able to reach out to me directly? My name is Logan and I am the General Manager, 310.593.8300. Thank you!
I love the food here. It’s always delicious and also healthy!
Coffee was cold. Food was lukewarm. Waitress was delightful.
Location, service, ambience, and alcoholic drinks were great. Food was just okay. A bit over seasoned for my taste. Squash soup was very good though.
Hello! We want to be great in all aspects and want to show you that we are usually five stars! Let me know what I we can do to get you there.
I used to love True Foods and would go there frequently. Their food quality has gone way down hill. My Turkey burger, which used to be my go-to, was completely dry and flavorless and the side kale salad used to be served with shaved parmesan not plastic, fake, extremely poor quality cheese. Also, the kale salad started to turn that color when kale goes bad. I was very disappointed by the lack of care in quality and will not be returning to True Foods. I hope someone sees this review because I believe my honest perspective could shift back to the True Foods I used to know :/. Very very disappointed.
Great service. Good food. Nice outdoor area.
Thank you Terry!
True Food Kitchen - Santa Monica offers takeout which you can order by calling the restaurant at (310) 593-8300.
True Food Kitchen - Santa Monica is rated 4.5 stars by 1065 OpenTable diners.
True Food Kitchen - Santa Monica does offer gift cards which you can purchase here https://truefoodkitchen.cashstar.com/store/recipient?locale=en-us.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.