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True Food Kitchen - Austin
Support True Food Kitchen - Austin during COVID-19
Safety precautions
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Contactless payment available
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Sick staff prohibited in the workplace
- Waitstaff wear masks
It always lessens your meal experience to be told as you check in on time for your reservation that you have a time limit and your table is reserved for another party in 1 & 1/2 hours so be finished by then. Not sure how management could institute such a policy that immediately makes the diner uncomfortable. Sad.
Mark, Thank you for letting us know about your experience last Saturday. Giving guests a time limit when checking in for a reservation is absolutely not something we allow and we have followed up with that particular hostess so she knows the standards moving forward. I sincerely apologize for that as its not a good way to start a dining experience at all. I hope you give us another chance to show you that is not how we treat our guests.
I've eaten at TFK before, and my experience at the Austin location was OK. There is social distancing in place and my party had to be split between two tables that were spaced apart. I had a temporary dietary restriction, and so I didn't get what I really wanted from the menu. I'll visit again to give this place another shot.
Hi Vernon, Thanks for noticing our social distancing we have in place as we are being extremely careful with our guests and not moving tables due to distances set between everything. That is why we had to split your party between 2 tables and we appreciate your understanding. Hopefully next time you are in you are able to get what you want from the menu!
True foods has always been one of my favorite restaurants. I have eaten at numerous around the States. This was not a great experience. Service in Austin is generally horrible, but True Foods had always been above average. Not this time. The brussel sprouts were undercooked and had so much sugar there's no way it only contained the calorie count listed. Sent back- and the new ones didn't come out until we were finished. No one collected our dirty plates... it was just disappointing all the way around.
Hi Jana, I am so sorry to hear about your disappointing experience this past week. I followed up with the chef regarding the brussels so he can make sure it is being cooked enough. As far as the server not collecting your plates, that is unacceptable and I followed up with her as well as that is definitely not our standard to leave the plates on the table. I would love to say hello next time you are in and make sure its a much better experience, please make sure to ask for me. Vanessa Johnson
Incredible service. Really good food. Would make it a regular place if price of meals were slightly better. Would go back again though.
The fact that you chose us for your reservation means the world to our team. Thank you for being our guest and ' thanks' also for your 5-star feedback!
Great service and safe
Thanks Mike, we appreciate your kind words. Hope to see you back in soon!
This was our second time at True Food Kitchen and this time it wasn't what we were hoping. It took 20 minutes to come to our table and then when someone did he made it sound like he was doing us a BIG favor. I also didn't think the value was there this time. The portions for the shrimp tacos for $18 dollars didn't seem fair. I think overall they were under staffed for a Sunday brunch, which was disappointing.
I truly apologize for your less than pleasant experience this past week. It sounds like we definitely dropped the ball on your recent experience, and we don't want that to be what you remember as we pride ourselves on giving great service that stands out. I would love to hear more details about it so I know how to correct it, so if you are comfortable calling me at the restaurant, I would appreciate it. Thanks so much, Vanessa Johnson
Was very disappointed with our True Food visit this time. It felt super unorganized and did not feel like they cared about us. I will definitely be back, but was disappointed in this visit.
Lauren, I apologize for missing the mark on your recent trip in. The fact that you and your family are not 100% satisfied means that we fell short of our goals and we are sorry to read of this. Please help us make sure we meet our goal of complete guest satisfaction in the future, by reaching out to provide some more details so I can make sure to correct it all. Please give me a call here at the restaurant, I would love to hear from you. Thanks, Vanessa Johnson
Great service & healthy food that tastes delicious!
Savanna is the best server! Efficient service, fun & interactive! Great personality!
Thank you for visiting True Food Kitchen Austin, TX (Seaholm)! We're happy you received top-notch service, and encourage you to return for another fun dining experience in the future.
We enjoyed the Brussels sprouts as a starter. My companion had the ancient grains bowl and said it was excellent. I had the lasagne which had a very flavorful sauce. We were instructed to move the little plant on the table to the side if we wanted something so that was an easy way to catch the waites attention. Sat outside which was great except when loud trains went by. Overall very enjoyable!
You are appreciated by everyone here! Thank you for making a reservation and for taking some time to say that you appreciated our process for ensuring your experience to be absolutely perfect. Please join us again soon!
Great food and exceptional service!
Treating our guests like family is simply what we do here, as we are honored to have you as a guest, and we want to make that clear. Thanks for visiting and please come back again soon!
I was running late for my reservation and was able to be seated right away. Tables were spaced out nicely for physical distancing. Staff all wore their masks correctly. Food was delicious and would definitely come back to try more options. My food was missing an add-on salmon, which wasn’t a big deal for me, I just did not want to have to pay for the salmon at the end. The manager came over to my table to make it right by waiving that entire dish. Way too generous of them!
Hi there! It's great to know you found every aspect of our restaurant to be clean, comfortable, and inviting. Ensuring your complete comfort is very important to us, as we want to see you back again soon!
I really appreciate True Food's menu selections, but they need to tune it up.
My sweet potatoes were not well cooked, my cauliflour polenta had too much oil.
Although the restaurant was not full, it was VERY noisy. I would return after lowering my expectations a bit. I just don't like a noisy dinner.
Hi Annie, I am so sorry your experience this last time was less than favorable. I have spoken to the chef about these couple of things and where we missed the mark so he can make sure to keep a better eye on both in the future. I appreciate you letting us know. I will also make mention to our beverage director on the beer on tap. Thanks so much!
Our host was delightful and our food was yummy and we wished to sit outside and could not and inside has its own charms
Treating our guests like family is simply what we do here, as we are honored to have you as a guest, and we want to make that clear. Thanks for visiting and please come back again soon!
I rarely venture downtown, but this was fairly convenient with parking onsite, etc. Food and service were both very good.
Thank you for your kind words about True Food Kitchen Austin, TX (Seaholm). It is always a great pleasure to hear about new customers like yourself discovering us. We are committed to providing unique quality and flavors that you will enjoy and hopefully keep you coming back. We look forward to serving you again soon. Gratefully, True Food Kitchen Austin, TX (Seaholm)
They doing the best they can do for the pandemic and we are glad they are open.
Hi Lee, I am really sorry you feel that we don't want to be open. We definitely want to be open and welcoming guests into the restaurant. I would love to hear if there was a specific instance that made you feel that way, I would love to hear about it so we can correct it. Please feel free to contact me here at the restaurant so we can chat. Thank you, Vanessa Johnson
Food was disgusting. I've been to the True Foods in LA many times and have enjoyed it every time, but every single dish we ordered at this location fell short.
Thanks for the feedback Joe, we really appreciate it and I have already spoken to our chefs on where we missed the mark. I am glad we got a chance to speak on the phone and I look forward to hearing how your next experience is when you return. Thank you again for letting us know.
Good time and good food
Thanks for coming in! So glad you had a great time!
Slight disappointment when we topped a bowl with chicken, but the chicken was forgotten and brought out afterwards with a side of teriyaki sauce. The same thing happened to the table next to us, but they were offered a free dessert. We were not.
I am sorry to hear that we initially forgot your chicken. I am thinking maybe the table next to you had a birthday/anniversary and that is why they were offered a complimentary dessert? I hope you enjoyed your meal though and your bowl was as good as you hoped once we got the chicken out to you! Thanks for the feedback, I will definitely follow up with the kitchen to make sure orders are accurate before they go out.
The food was really wonderful! We’re just not used to Austin prices!
Thank you for your wonderful feedback about the food! Knowing we were able to fit in perfectly with your plans for the day, makes us very pleased.
The food was delicious as always and we appreciated the lengths you have gone to to keep everyone safe. Love this restaurant!
Thank you for your kind words! We are trying to go above and beyond to make sure everyone feels comfortable, we appreciate that you noticed! Thanks again!
COVID precautions, wonderful food and service at TF
Your review has made our day, so we truly appreciate you taking the time to share your glowing feedback. Our team is grateful for your loyalty, and we're thrilled to read that our delicious food has kept you coming back for more.
Their food is always outstanding. Great choices of healthy, yet very appetizing menu choices. Love the ambience
We appreciate all our customers...and it is comments like yours, from people that keep coming back, that keep us going. We strive to provide special tastes that will stand out and hopefully make True Food Kitchen Austin, TX (Seaholm) one of your favorites. Thank you for your remarks. Gratefully, True Food Kitchen Austin, TX (Seaholm)
Service was a bit slow to get water to the table. The train is LOUD.
Thanks for your comments on the water and train. Unfortunately there is nothing we can do about the noise from the train, but I will definitely mention the water comment to all servers. Especially with sitting outside in the summer Texas heat, it is definitely needed! Hope to see you back soon!
First time here and can’t say enough great things about this the place. The food was amazing and exceeded my expectations and the wait staff was amazing. Even during COVID times they still made the experience one to remember!
Hi there! It's great to know you found every aspect of our restaurant to be clean, comfortable, and inviting. Ensuring your complete comfort is very important to us, as we want to see you back again soon!
Limited menu due to covid so wasn’t our usual experience. Although we understand there were also things on the menu that they had run out of.
Thank you so much for your well written, respectful and appreciative comments regarding our menu and food. While I am sorry that we did not have your first choice the evening you dined with us, I hope you were just as satisfied with what you ended up choosing that evening. Just so you know, we are going to a fall preview menu on 9/9 that will have some new options with our full fall menu at the end of September.
Dining here was the service equivalent of shopping at Zara. We felt as though the waiters taking care of us couldn’t be bothered to bring us the items we asked for. They didn’t check in on us either. Overall, very disappointing.
Your dining experience should be nothing short of perfect when you are visiting with us and we are sorry to read it was not on this occasion. What you describe is not what we are about; therefore, if there is anything we can do to earn another chance to reach your satisfaction, please reach out to us here at the restaurant.
Went with my sister. The food was good. Very fresh. Staff very helpful and busy. The man at the bar was nice and quick to come when called.
Your high praise of the helpful, smiling service you've received has made our day. We'll be ready to offer more at your next visit!
So great outside
Hi there! It's great to know you found every aspect of our restaurant to be clean, comfortable, and inviting. Ensuring your complete comfort is very important to us, as we want to see you back again soon!
Food was good on par with what I expect at TFK. We had a brand new server who seemed to have had no training at all so every question had to be checked with another server who was helpful but should have been truly shadowing the new server since she didn’t have a clue. We planned our dinner with dessert in mind but before we knew it our check arrived & it felt like we were being pushed out. I forget they close at 9pm so lingering makes you feel unwelcome.
I am happy to see your positive comments about the food being good, but I apologize for the negative experience with the trainer/trainee service. I will follow up on how we handle new trainees in the future and please be assured that we are thankful for your constructive criticism as it will influence how we continue to strive to deliver truly remarkable service.
Server was not very engaging, food was good.
I am happy to see that your positive comments far outweigh the negative and I am especially pleased that you pointed out how you believe we suffered a lapse in how you were served. I apologize and please be assured that we are thankful for your constructive criticism as it will influence how we continue to strive to deliver truly remarkable service.
Great first impression for my first visit and the menu was full of options and everything tasted great.
Providing our guests with friendly, efficient service is important to us, as is maintaining the cleanliness of our store, so we're happy to read about your positive experience. Our team can't wait to serve you some more deliciousness when you return!
food was great - very flavorful. Our waiter was awesome and sitting outside was perfect. We had our Labrador with us and they were very friendly about it!
I recommend the chicken avocado wrap and the hummus appetizer.
We appreciate your repeat choice in us, as visiting with our guests, while serving them nothing short of outstanding flavors, is what we live for! Please know how important your business is to every member of our team, and we will be looking forward to seeing you again soon.
Excellent food and service as always.
We appreciate all our customers...and it is comments like yours, from people that keep coming back, that keep us going. We strive to provide special tastes that will stand out and hopefully make True Food Kitchen Austin, TX (Seaholm) one of your favorites. Thank you for your remarks. Gratefully, True Food Kitchen Austin, TX (Seaholm)
My husband & I dine there fairly often. It’s always good. We made the mistake though of not checking the wine list online, just the food menu. We love rose in the Summer & the waitperson suggested the rose but did not mention the price. It was very expensive for a rose especially for Sunday brunch. Not sure why the corporate office would select such a $$$ wine for a casual restaurant. We will plan to go back but have learned a lesson by not inquiring prior to ordering.
Please know that your continued loyalty is not taken for granted, and we appreciate the fact that you said that you will return in the future. I apologize for the confusion on the wine and would love to suggest another rose or different varietal next time you are in. Thank you for your constructive comments and we will absolutely make sure to pass them along for the next menu review and change.
Our server was wonderful! Food was incredible, as always. Appropriate measures taken to ensure sanitary environment.
We appreciate all our customers...and it is comments like yours, from people that keep coming back, that keep us going. We strive to provide special tastes that will stand out and hopefully make True Food Kitchen Austin, TX (Seaholm) one of your favorites. Thank you for your remarks. Gratefully, True Food Kitchen Austin, TX (Seaholm)
It was a birthday and I put it in the comments but it was never even acknowledged:(
I read your review and want to apologize for your less than pleasant experience. I am very sorry that the server did not acknowledge your friends birthday as we love when people celebrate special occasions with us. I would love to make up for it and have a belated birthday dessert for your friend next time you are in, please just make sure to ask for any manager to take care of this.
Great staff, great food, great music soundtrack!! Our party of four had a wonderful evening! True food kitchen is definitely on our favorite places to meet and eat with friends and family!
Your recommendation and patronage are truly valued by our team. Please let us assure you that the pleasure of serving you is all ours, and we're honored that you hold such a high opinion of our location. We hope to continue creating delicious meals for you to enjoy for many more years to come!
Healthy food but can use some better service!
You deserve nothing but the fastest service when you come in to visit us and it's disappointing to hear we have not met our 'mark'! We appreciate your feedback and would welcome any comments you have about the service to hear where we dropped the ball and how we could have served you better. If you would like to contact the restaurant, any of the managers would love to chat to see how we can make your next experience better.
Fresh and clever recipes, delicious food, the friendliest servers, felt safe on the patio.
Thank you for not only raving about our Food, Service, and surroundings but especially for your particular praise of the quality and cleanliness of our patio. We have always believed that all customers should be guaranteed assurance that any current trip to a restaurant will be memorable for the right reason. Thanks again and please return soon.
Not the typical "hustle and bustle" of TrueFood in non-pandemic times, but an enjoyable meal with social distancing. Good food. Good times.
We appreciate all our customers...and it is comments like yours, from people that keep coming back, that keep us going. We strive to provide special tastes that will stand out and hopefully make True Food Kitchen Austin, TX (Seaholm) one of your favorites. Thank you for your remarks. Gratefully, True Food Kitchen Austin, TX (Seaholm)
FAQs
True Food Kitchen - Austin offers takeout which you can order by calling the restaurant at (512) 777-2430.
True Food Kitchen - Austin is rated 4.7 stars by 1528 OpenTable diners.
True Food Kitchen - Austin does offer gift cards which you can purchase here https://truefoodkitchen.cashstar.com/store/recipient?locale=en-us.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.
