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I specifically searched for a week day brunch location to take my son out before his high school graduation. The information I found touted this as a prime location. Instead we found an over priced breakfast buffet with typical hotel cafeteria fair.
We needed a vegan option downtown prior to a show at Times-union, while staying at the Hyatt. We had difficulty finding decent options nearby, and realized the hotel restaurant had a couple options and decided to give it a shot. Food was excellent and service was excellent. Ambiance - a little casual and basically a lobby restaurant. All in all, excellent, not overpriced.
My husband, teen-age son, and I went to Trellises for the first time. We had a family reunion with my aunt and uncle who were staying in the hotel. They suggested we go to the hotel restaurant and we're glad we did. The food was excellent, the service was very good, and the noise level was low enough so that we could carry on a conversation.
Wouldn't recommend this place at all! We took an 11:45a reservation through open table. We got there, were seated, & the omelette station was closing. Little by little the food started going away. There wasn't much of a selection to begin with, so after removing some, there was really nothing. The only reason I didn't give a 1star for service was not for the people at the buffet stations. They would've all gotten 1's. Our waitress April was wonderful. She even went over & asked them what they were doing putting the food away. She was awesome! She is the only reason I gave a 5 for service. Don't go here for brunch. You will be disappointed!
This was an different experience for me because I usually do plated dinners. This restaurant offered a buffet which I regret participating in because of it's uniqueness. The carrots were perfect, the grean beans were perfect but the fish was smothered then covered in spinich dip! It wasn't a great combination by far. As an Executive Chef, I wouldn't have put that out but it's not my restaurant. My husband loved the mac and cheese and bbq Chicken. The desserts were equally disappointing. All of them were dried out and bland. I'm sure they'd been sitting there all day in the middle of the room. All I can say is thanks to this restaurant we'll never eat buffet style again.
This place was amazing! Great place for everyone from vegans to meat eaters! Can't wait to go back.
Their food was outstanding, especially their breakfast buffet. Would come back!
This upscale,unique,with elegant dining area I have eaten in. So this is a 5 star restaurant.
Great location and view of the river for boat parade and fireworks.
Our reservation was confirmed on Openable and when we arrive we were told the Trellis restaurant was closed for a week. So we ate in the bar restaurant as we had reservations to the ballet and didn't have time to go anywhere else. We wanted my my mother, who was visiting from PA, to have a have a nice dining experience and it was DISAPPOinTing to say the least.
was greeted pleasantly, seated immediately and server was very attentive to us. food was cooked to perfection!!! Did not mind the pricing to much because the service and food was so great, noise level was a little more than desired from the hotel incoming clients, no separation or blind from the check-in desk, but it was a great experience none the less, Great place to eat!!!
We decided to try our hotel's restaurant because it was so convenient. When we were seated we were told about the buffet and encouraged to check it out. We really didn't want the buffet so we looked at the menu. At this point we were a bit discouraged. BUT our meals turned out to be very good. I enjoyed the vegetarian pappardelle. The veggies were chopped and crisp cooked and added to the flavor of the pasta dish. My salad was fresh and its presentation very good. My husband ordered the chicken pot pie and it had so much chicken he couldn't finish it. I took a taste and the meat was melt in your mouth tender. The service was prompt and attentive. The restaurant is located in the large lobby. So if you like people watching this is the place for you.
This restaurant was a true find. I couldn't believe that we had not tried this gem before. The food was excellent and the service was friendly and helpful. We dined here before going to the Florida Theatre and it was so convenient. Very nice evening.
Food was great and it was close by. Very good for someone visiting and staying in downtown Jacksonville.
Excellent chicken soup and redfish. Skip the buffet.
Nothing to rave about. Decided to go with the Saturday night buffet because of a time constraint. Few Choices on buffet. Meatloaf dry and chicken breasts tasted like pre-frozen. Later heard from others that had tried Trellises that all said food was not good.
I had my son performing at the Hyatt, so while he was doing that I made a reservation in order to try Trellises. I was impressed with the food, but it took more than 40 minutes from the time I ordered until I received the food. The management and my server were apologetic, but had I been in a time sensitive situation I would not have gotten to eat. They did comp my meal. The restaurant needs to get a better handle in order to provide quality food in a timely manner through a kitchen that also provides for the pub, the banquets and the in-room dining service. I will try it again, but only because of the server and the manager who both were apologetic. Will consider recommending to others, but will advise them of the possible delay between ordering and receiving meal.
WAITED 45 MINUTES AFTER ORDER WAS TAKEN FOR FOOD TO ARRIVE COLD WAITER NEVER CAME BACK TO TABLE TO CHECK ON ANYTHING HAD TO FLAG DOWN ANOTHER WAITER
We celebrated Valentine's Day here choosing the Chef's Prie Fix Menu. The food was delish and the service was excellent. The hotel's valet was full when we arrived too but when we mentioned having reservations at the restaurant they took care of us no problem! The regular menu looked to have traditional American family fare but if the quality is up to par with what we had it should be just as good!
I had the Prime Rib buffet on New Years Eve and the Prime Rib was good but the sides and desserts were terrible. You can get better desserts at any grocery store (Winn Dixie , Publix etc.)
My girlfriend had a steak and it was ok but her sides were also very poor.
Both meals were very overpriced and they did not have enough servers working.