The food could taste better. Some salads were empty. No special meal for Christmas night and the employees were looking anxious to close the restaurant and leave.
This restaurant is terrible! They should close down and start over. First, you need a decent chef ! We ordered our food and everything came out wrong, not to mention they forgot our order so it took 45 minutes just to get food. The manager and waiter were very nice, we felt sorry for them. When desert came, the gelato had a piece of plastic in it, glad I did not choke on it! I didn’t even bother the waiter with that, what’s the point? They know they have serious issues there, sorry but I will not be back!!
This was our first time dining at this particular restaurant and we had a wonderful experience. The service was impeccable, and the food quality was very impressive. Our server, Samantha, was positively amazing. We were very pleased with our experience and will return again soon.
Mediocre food and poor service made this a bit of a disappointment. Nice to eat outside enjoying the “Portofino” setting.
The pasta bar, where a chef cooks your own creation, was very good. Portions were huge. The antipasto and salad bars were well done. Service was impeccable.
Thanksgiving buffet. Food was terrific as was the service. Stations were clean and were refilled promptly. Would definitely recommend.
Seated us 45 minutes after reservation, they told us they were way behind. The food- the turkey and prime rib was dry and over cooked and the deserts terrible- all for $250 for 4 people
Ate there for thanksgiving. Reservation was for 4:15, was seated close to 5. The food was so so, certainly not worth $65pp. Will not be going back there.
Thanksgiving buffet was extraordinary
Great thanksgiving dinner!!!
The food was good but it was hard to hear the staff. When we went there were only two characters that would rotate during our visit. With Disney you would get a minamum of four characters. With the growing collection of characters that Universal has, you would think that they would offer more. All in all its not a bad place but not one worth visiting on every trip.
Breakfast service was off this day. Not sure why. Regular waiter wasn't there. Made a difference.
The food was yummy tho!
We were at the restaurant with my 10 year old niece and 12 year old nephew and while it was "kid" friendly, we adults also felt like we were catered to and the atmosphere was comfortable and relaxing. The food options were good and we all tried different things. Loved making our own pasta dinner combinations!
Breakfast is the BOMB! Really goo. Great waiter too. Try it out.
This was a breakfast and our waiter was great. The food is really good too on the buffet. It was a surprise. Glad we went!
We went on a Friday night for the universal characters and it was everything we hoped for. The kids loved the characters. They were very interactive character visits with a minion and gru. The adults loved the cook to order pasta bar! Highly recommend!
Wonderful time! The characters really made it special for my children. Food was amazing. Even went back the next night!!
Fuimos x los characters. Solo aparecieron dos x 10’. Comida normal
Food was okay.