Toula Restaurant

3.3
1878 reviews
icon/ic_price_rangeCreated with Sketch.
CAN$51 and over
icon/ic_cuisineCreated with Sketch.
Italian
Toula is located in Toronto's Westin Harbour Castle Hotel. Its location, on the edge of Lake Ontario, presents a stunning view of the city and it's surroundings. The rich Italian fabrics, mirrored in the gold leaf ceiling, provide guests with the perfect setting to compliment any occasion. Toula has a well established reputation for using only the finest of ingredients. Of course, no menu would be complete without a wonderful selection of wines. General Manager Adriano Vicentini has been acquiring a substantial collection to compliment any dish. The main focus of our list has naturally fallen on Italian Reds, from the regions of Piedmonte and Tuscany. With a cellar consisting of over three hundreds labels, however, our ababundant range of flavours, from both Old and New World regions, will surely yield the perfect bottle to satisfy even the most discerning of palates.

Specials

Instantly increase your points with dining rewards

See availability for bonus point tables

Sun 12:00PM - 2:00PM 2:15PM - 3:00PM 5:00PM - 6:30PM
Mon - Thu 12:00PM - 1:00PM 1:15PM - 3:00PM 5:00PM - 6:30PM
Fri 12:00PM - 1:00PM 1:15PM - 3:00PM
Sat 12:00PM - 2:00PM 2:15PM - 3:00PM

What 1878 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.3based on recent ratings
3.3
food
3.4
service
3.7
ambience
3.0
value
Noise · Quiet
48% of people would recommend it to a friend
5
4
3
2
1
Sort by
Newest
Filters
OT
New York Area
4 reviews
Dined 2 days ago
Overall 1food 2service 2ambience 1

Very substandard food
Now understand why a great location had only 3 tables occupied

Report
Helpful
JM
Toronto
1 review
Dined 2 days ago
Overall 5food 5service 5ambience 5

Good. Waiter was really nice and food was good. Cost a bit much for quantity but quality and view was awesome

Report
Helpful
S
1 review
Dined 3 days ago
Overall 1food 1service 1ambience 1

The only good thing about the restaurant was the view and how understanding the staff was. We made a dinner reservation and arrived to restaurant that was super quiet and no background music. There was only two other tables occupied at that time. Everything went downhill after, the menu looks like it was printed at home and was half ripped, the chairs were super uncomfortable, vegetarian options were hardly visible. The overall ambiance made me feel like I was sitting in a poorly maintained restaurant. They have the potential to compete with the cn tower with killer views, but its just saddening to see the place look like it's run down. They need to do alot of remodeling and rebranding. I really hope they can take this criticism and realise they have such great potential if they work on their menu and the overall look of the restaurant. Staff however was amazing.

Report
Helpful
LA
1 review
Dined 6 days ago
Overall 2food 3service 3ambience 2

The chairs were plastic patio furniture. The food was good but everything is outrageously priced. 2 people, one salad, 2 entrees 1 bottle of wine=$230
There are many options that deliver more for that price.

Report
Helpful
SL
Toronto
3 reviews
Dined 6 days ago
Overall 2food 2service 2ambience 3

Scenic views are a nice and possibly the only advantage, mediocre food for $$ price point, super nasty outdated restrooms, service was haphazard at best.

Report
Helpful
MI
Toronto
3 reviews
Dined 7 days ago
Overall 1food 1service 2ambience 3

Not worth it. Everything was mediocre. Save your money. Only thing really is the view but that is not worth how much it costs.

Report
Helpful
MM
1 review
Dined on February 15, 2019
Overall 1food 1service 4ambience 2

Their not good thing was the view, food was crap, was served bacon when I clearly told them I can't have any meat except seafood. Bill had gratuity added on that time should have challenge but didn't have a heart to due to my date with me.

Report
Helpful
OT
1 review
Dined on February 14, 2019
Overall 4food 5service 3ambience 5

Pretty good overally speaking. A little disorganization with the servers, but nothing to make it a bad experience.
Food was amazing, and an amazing view.

Report
Helpful
L
Toronto
1 review
Dined on February 7, 2019
Overall 3food 3service 3ambience 5

Beautiful view and main course but the appetizer and dessert included in the Winterlicious menu were mediocre at best.

Report
Helpful
A
1 review
Dined on February 7, 2019
Overall 4food 3service 5ambience 5

Awesome ambiance and great location with spectacular view of downtown.

Report
Helpful
T
1 review
Dined on February 6, 2019
Overall 4food 4service 4ambience 4

overall it was a good experience, food was great. The only thing I did not like is that they automatically put in the tip with my total bill.

Report
Helpful
AC
1 review
Dined on February 4, 2019
Overall 5food 5service 5ambience 5

Wonderful atmosphere
Service and value
Only improvement is to have a washroom on the same floor so don’t have to take stairs

Report
Helpful
f
Toronto
16 reviews
Dined on February 4, 2019
Overall 5food 5service 5ambience 5

I rushed us to our 11:30 reservation, apologized for being 15 minutes late only to be told it was a 12:00 pm reservation. Probably explained why nobody else was there. Perhaps not. When we left at 1:15 there were only about 7 tables occupied, all but one couples. Our server confirmed it was a very slow day. Hopefully that wasn’t the only reason service was excellent. As was the food. As was the view - southwest overlooking the harbour and the Billy Bishop airport. I had a direct view of the towers to the northwest and the window frame right beside our table. We could have asked for another table (obviously) but it blocked the sun from shining directly in my wife’s eyes. So we stayed put. Another couple that arrived later were seated further north and asked for another table. They were seated in a lower area facing south. It pays to ask, if you’re unhappy with your seat and there are lots of tables available. The daily soup was a wonderful cream of mushroom- mushroomy and filling. The Calamari "Cinqueterre" wasn’t the breaded, deep-fried rings of rubbery calamari I expected, but whole firm calamari with accompaniments. A change from the original shrimp appetizer I was looking forward to. The calamari was good but not as good as the shrimp appetizer was described. It pays to check if there are any changes to the menu. Both entrees were excellent. The Stone Pressed Grilled Cornish Hen was flat (no surprise), boneless except for the thigh (surprise) with a crispy brown skin (surprise). The risotto was fragrant and saturated with mushroom flavor. We took the leftover risotto home and had it for dinner. The dessert was different than advertised online: 2 bite tastings of the 3. Just enough if you don’t have a sweet tooth. Beware: a 20% gratuity is automatically added to the total (before taxes) and the wine is atrociously expensive by the glass ($22-$30). We shared a single Malbec at $25. I noticed no one else ordered alcohol. All told, a great experience.

Report
Helpful
V
Toronto
1 review
Dined on February 3, 2019
Overall 4food 4service 5ambience 4

Our server was excellent. Paid attention top our needs without being intrusive.

Report
Helpful
SH
1 review
Dined on February 3, 2019
Overall 2food 1service 3ambience 4

Beautiful restaurant; horrible food. Not worth the views.

Report
Helpful
OT
Toronto
2 reviews
Dined on February 3, 2019
Overall 5food 4service 5ambience 3

environment good and also service good

Report
Helpful
S
1 review
Dined on February 3, 2019
Overall 2food 4service 1ambience 3

Although the food and wine was delicious (we enjoyed the Winterlicious menu) unfortunately the service was below average. Our server was clearly too busy or brand new. He completely forgot we ordered a bottle of wine until we reminded him once our second course hit the table. He barely stopped by the table and we ended up receiving most of our service from another server by the end of the meal. Our server was kind and apologetic for the most part and we figured he was just too busy to take care of us. For the amount of money we spent, we expected attentive service at the least. Other than that, the food came quickly and the other staff tending to our table were excellent.

Report
Helpful
OT
Toronto
1 review
Dined on February 3, 2019
Overall 5food 5service 5ambience 5

Food was excellent. I had the shrimp appetizer and the Cornish hen from the winterlious menu. It was very good.
The wine however was very pricey.

Report
Helpful
OT
Toronto
1 review
Dined on February 3, 2019
Overall 3food 3service 2ambience 3

It was our first time at Toula and it was for dinner to try the winterlicious menu. The view from the 38th floor was nice. Unfortunately the place is in need of some updates. The interior of the restaurant has not been kept up. There were panels on the side near our table that had fallen off and cupboards missing on your way to the washroom. The washrooms are located on a lower floor and you have to take stairs to get there. It is also out of date. It was disappointing as well that they weren't serving cocktails as there was no bartender available to make the drinks. We assumed that wouldn't be an issue at a place like this. The dinner was $43 per person but I don't think it was worth it. We have tried out numerous restaurants for summerlicious and winterlicious and the food was ok at best. Good presentation but taste wasn't on point unfortunately. It was also quite pricey to park by this venue and with that included, we would not return here again even just for the view.

Report
Helpful
RM
Toronto
2 reviews
Dined on February 3, 2019
Overall 2food 1service 2ambience 2

What a disappointment. I had been to Toula years prior and thought Winterlicious would be a great opportunity to visit again with my partner. I was embarrassed as I had built up the restaurant and none of my expectations held up. I'm not sure if these problems exist with the regular menu, but we chose to do the prix fixe. Besides the tiny portion sizes (the shrimp appetizer consisted of 2 average-sized shrimp on a tablespoon of bland, black japonica rice), the quality of the food was incredibly lacking. It was obvious that they were trying to turn over as many tables as possible, as the food came out unnervingly quickly and underprepared. The crab ravioli tasted frozen if anything, and came submerged in a puddle of oil. The lamb my partner order was served beyond rare, but at least seemed closer in value to what we were paying. The dessert was a joke. Arguably the least important part of a prix-fixe, we were each given a square inch of cheesecake and tiramisu, a tablespoon of panna cotta, and a single blueberry, gooseberry and strawberry. I felt ripped off, as they've clearly dropped any semblance of standards in favour of a huge margin during Winterlicious. The only positive would have to be the Winterlicious special Chianti, one of the only bottles priced under $80, which was really beautiful and the only actual flavour I experienced the entire night. Overall I left frustrated, and regretted not just going to the Mr. Pizza around the corner instead.

Report
Helpful
SL
Toronto
2 reviews
Dined on February 3, 2019
Overall 3food 2service 4ambience 4

The staff were very atttentive and helpful but we found the food to be lacking in flavour. This started with the bread/oil , the appetizers were better but the main course again lacked taste. The dessert trios were the highlight of the meal!-perfect size and assortment.

Report
Helpful
JM
1 review
Dined on February 2, 2019
Overall 2food 1service 3ambience 3

Went there for Winterlicious with 2 friends. The quality of the food was not at the level of the place. Way too expensive for what we had. Chicken ragatoni, but impossible to see or taste the chicken. Mushroom risoto, impossible to taste the truffle, and my friend had to add an inportant amount of salt... Lobster raviolis... bathing in oil!!! Impossible to taste de lobter or what was in the ravioli. Paying almost $60/pers for this was crazy, but it was a lesson!!

Report
Helpful
OT
Calgary
1 review
Dined on February 2, 2019
Overall 3food 3service 3ambience 4

We had a reservation and asked for a great table, it was a birthday lunch, but we were seated in second row. When we asked how long until a window seat was available, they said 1hour. With a reservation, you expect to have your requests met.. they didn’t seem to care that we were disappointed.
The salad was bland, and the salmon was dry and flakey.
Too bad, we were excited for a nice view and fun winterlicous menu!
We’ll try a brunch sometime and call about the tabling booking rather than rely on the request that was put through electronically.

Report
Helpful
LL
Toronto
1 review
Dined on February 2, 2019
Overall 1food 5service 1ambience 1

Went for winterlicious dinner with friends and our service was horrible. Don't think I'll choose to go to Toula for Winterlicious again.

Report
Helpful
OT
1 review
Dined on February 1, 2019
Overall 1food 2service 1ambience 1

I won't be visiting Toula again. The staff was not friendly. Everyone looked extreamly displeased to be there.

Report
Helpful
M
Toronto
2 reviews
Dined on February 1, 2019
Overall 1food 1service 1ambience 1

Regret going to this restaurant. The service and the food were terrible. The plates, cutleries, napkins....everything was dirty and old. The floor was so dusty but the peaple work there didn’t seem to care.
I just wasted my time and money.
One of the most unpleasant experience at a restaurant. So sad.

Report
Helpful
TV
Toronto
2 reviews
Dined on February 1, 2019
Overall 2food 1service 4ambience 4

The food is just not that great for the price - even if it’s not the winterlicious menu. Sorry - we wanted to like everything but it was really lacking.

Report
Helpful
OT
Toronto
1 review
Dined on January 31, 2019
Overall 1food 2service 1ambience 5

I had specifically requested candles for my friends dessert as it is her birthday and was assured by the hostess upon arrival that it’s possible but it never happened.
The washrooms smelled horrible.
The service was fair.
Chicken too dry.
Lamb was raw.
Dessert was below average.
Disappointed in this restaurant.

Report
Helpful
OT
Toronto
3 reviews
Dined on January 30, 2019
Overall 2food 4service 1ambience 3

Went for winterlicious food was good however service was not. Waitress seemed disinterested brought dessert out then asked if we wanted coffee. Washrooms for restaurant weren't the greatest considering the type of hotel it's a part of. Parked valet yet QE had to get our own car
Just felt the choice was a waste of money.

Report
Helpful
T
Toronto
5 reviews
Dined on January 27, 2019
Overall 4food 4service 5ambience 5

Really enjoyed Toula. Been wanting to come here for a while as a few of my friends had recommended it. Love the view and the service was amazing and very attentive. Great for winterlicious or even just for a casual date.

Report
Helpful
S
1 review
Dined on January 27, 2019
Overall 1food 1service 1ambience 2

2nd time visiting Toula and had a horrible experience the first time, and a horrible one the second. The menu advertised truffle mushroom risotto for winterlicious... the rice came with 0 flavour at all and no truffle flavour at all. The waitress also said there were shaved truffles on it which was a big lie. Then the fire alarm started going off for the half of my time there which I understand is not controllable but which was very annoying. The waitress was more concerned about not wanting to go outside than filling our water glasses and the restaurant wasn't busy at all. Overall, gave this place a second chance and I won't be going back. It's a shame because the view is beautiful but the restaurant is not worth a penny.

Report
Helpful
GT
Toronto
1 review
Dined on January 27, 2019
Overall 1food 1service 2ambience 1

Poor quality food, very expensive for what it is. Beer cost $17. They include tip amount in the bill. From the restaurant to the washrooms everything is very unkept and tired looking. Only nice thing is the view.

Report
Helpful
r
Toronto
1 review
Dined on January 27, 2019
Overall 3food 2service 3ambience 4

Waiter was friendly, food came lukewarm (gnocchi and risotto) wasn't offered coffee when desert came.
A restaurant of this perceived level should be on it's game, even in slow season, (which is why the have these offers).

Report
Helpful
E
Toronto
1 review
Dined on January 26, 2019
Overall 3food 3service 3ambience 4

Our experience was overall satisfactory and we had a good time!

Report
Helpful
CY
Toronto
1 review
Dined on January 26, 2019
Overall 5food 5service 5ambience 5

The portion of the appetizer is as big as a main course. With the delicious food provided is really over the price set.

Report
Helpful
VL
1 review
Dined on January 26, 2019
Overall 2food 1service 1ambience 3

Didn't have our reservation. Told us we couldn't sit at the bar for a drink while we waited for a table. Mixed up our orders. My friends steak was totally raw he couldn't eat it and they didn't offer anything else. Wont be going back.

Report
Helpful
JG
1 review
Dined on January 25, 2019
Overall 5food 5service 5ambience 5

First time guests, both at Toula and Westin Harbour Castle Hotel.
We enjoyed the attentive service and the food. The mushroom soup was REALLY good. The food arrived hot, which is a big plus as I often have to send food back to be heated at other restaurants.
Thank you for being good hosts! We would consider returning when in the neighbourhood!

Report
Helpful
CB
Toronto
1 review
Dined on January 20, 2019
Overall 1food 1service 1ambience 2

Terrible experience. Food took well over an hour to arrive after placing the order.
When my steak arrived it was stone cold.
Waiter came back with an offer of free desert which we declined.
Will never go back amd Will make sure we give a negative opinion of the restaurant whenever possible.

Report
Helpful
JB
1 review
Dined on January 20, 2019
Overall 3food 3service 2ambience 3

the initial service was slow
slow to offer a drink while we wait 20 min for our sever
we just sat there talking and waiting

Report
Helpful
JS
Toronto
25 reviews
Dined on January 19, 2019
Overall 2food 1service 1ambience 3

Very overpriced, the view is great. However none of the drinks we ordered were any good and the food was sub par. If you plan to drink just order wine. I believe they were understaffed, but would definitely not go there for the food. You are paying for the view.

Report
Helpful
1
2
3
47