Decided to take my daughter out for a nice dinner. We had reservations for 6p and arrived a few minutes early. After being shown our table, we proceeded to wait 25 minutes without any acknowledgement from any of the servers. There were plenty in the area - just none that decided to come to our table. ;)
I then went up to the host stand to see if they could direct one of the servers to our table. Instead, one of the female managers came by to take our drink and appetizer order. By this point, my daughter and I had to log into our phones to check-in for our Southwest flight which was scheduled to depart the next evening (those who are familiar with the Southwest Airlines check in process understand the need for timely check in).
As a result of the restaurant’s original delay, we had no choice but to check in while our drinks and appetizers were being delivered. Much to my dissatisfaction, the manager proceeded to then make a snarky comment on how we should move our phones to make room for the food “as our phones are ‘clearly’ very important to us”. IMO, this comment was uncalled for given she had no idea why we were on our phones and after the lack of any service for almost 30 minutes, they had no right or need to pass judgement.
For a relatively pricey restaurant that, on the service, takes pride in providing what should be a positive dining experience, they did everything but. Do yourself a favor and pick a different restaurant at Kierland. There are plenty of other great options to choose from.