Tivoli & Lee is a Southern style restaurant in downtown New Orleans. This is an upscale, classy restaurant with a stunning interior. As soon as you walk in, elegant decorations and beautiful style surround you. When you go and sit by the bar, Tivoli & Lee offers something unique with a Bloody Mary bar; your vodka is poured, and afterward you can mix anything in with it that you would like. You can also order bottomless mimosas with any lunch.
Tivoli & Lee takes typical southern meals and adds a hint of class to them. Start you meal off with the popular avocado fries before moving on to the lunch and dinner menu. Dishes, such as chicken and waffles, Elvis French Toast and crawfish bowls are all featured on the menu. Meals are served with extra large biscuits.
We were seated as soon as we arrived, and there were only a handful of people in the restaurant. The two of us waited 15 minutes before anyone came by to take our brunch drink order. We ordered bottomless mimosas that were listed on the menu and were told restaurant was "out of bottomless mimosas" but that we could get a glass or a carafe of mimosas. Confused, we asked what the server meant, and she said they only offered a bottomless Bloody Mary, not mimosa, anymore. How about taking it off the menu then? Waited another 15 full minutes for drinks to arrive from the bar (which only had 4 people sitting at it). Ordered the French toast and asked if we could get a side of Gouda grits (yes), also ordered an avocado sandwich. Since I don't eat meat, I asked to make sure there wasn't any on the sandwich which was described as being on toasted sourdough bread with carrots...just checked menu online and discovered restaurant is closing as of March 23. Thank goodness, it needs some serious help.
The food was OK, but unhealthy. The service was sloppy. The oysters were tiny.
From the beginning, I should've known going here was a mistake. The restaurant wouldn't take OpenTable reservations for parties of 6. I called multiple times and left multiple voicemails over a span of a week, I was never called back. I was the first in my party to arrive and when I told them that no one had ever returned my call, the excuse was that "Sometimes the phone doesn't ring loud." No table was ready for us and we waited 20 minutes for the other "big group" of 5 people to leave. We sat at the table for 15 minutes before we were asked what we'd like to drink. We were told then that, although they advertise bottomless mimosas (it's even on their menu) they had just stopped doing them... that very day. They then offered us either 1) single mimosas at $3/each or 2) a carafe of mimosas that contained 4 mimosas... at $15/each, which would mean we'd be paying for a mimosa that we didn't get. We decided to do single mimosas because it was cheaper. That in itself was a huge mistake. They were grossly understaffed and it took us forever to get our second mimosa - we even had to get up and go find our waitress to tell her we'd like to order more because she was nowhere to be found. The appetizers we had were decent but the six biscuits we received were priced at a whopping $28. We then decided to bite the bullet and order two carafes of mimosas so that we could actually drink more than just two small glasses during the entire brunch, but it took forever to get those as well. By the time we got our food, it was about an hour later. I wish I could say the food made up for the wait but I was disappointed again. I ordered the burger - its description made it sound delicious - fail. The meat was grossly overcooked and the bun was hard as a rock. We then had to wait for the credit cards to get run through - another 20 minutes - while my parking meter kept expiring and I kept having to go back out and pay for more parking time.
Two words: Never. Again.
I hate to even say this because I like this place so much but we had to request refills on mimosas and sodas and water numerous times while we were there.
They either didn't have enough staff or no one was in charge. It took some time to be seated. No one was at the host stand. Our table was marked as reserved with our name on it.
After waving someone down we got brunch menus, which we should have gotten when we were seated. I asked for the breakfast menu as well since the website clearly said there was an hour overlap on the weekend when both were served. Someone yelled across the restaurant to say that breakfast was over.
And that was it. No one approached our table again for anything. After we had the menus for 15-20 minutes, and no acknowledgment of our existence, we got up and left.
Don't go there.
Took 20 minutes for one drink, disorganized and disinterested. Watched four other groups leave before we complained to the manager and also left-- TERRIBLE!
The service was so horrible that we actually had to walk out of the restaurant. The waitress while polite barely spoke english. She could not take our order properly. And when she eventually brought some food to the table, which took over 45 minutes for bread basket and appetizers, she could not explain what the dishes were. She frankly said "i dont know what each of these things are" Thats mind boggling to me for a waitress not to know what she's serving. At that point we were fed up and walked out. I've never done that in my life until this experience. Will never go back or recommend this restaurant to anyone
The hotel had a limited menu two out of three servers did not speak English and the manager was rude
It is extremely difficult to get bad seafood in New Orleans, but this place somehow managed. We were seated right away. The full dinner menu was not offered. Instead there was a limited menu printed on a card. The waiter was adorable but spoke little English. He was the high point of our meal. The restaurant was less than half full. It was a very long time until anyone came to take our order. We ordered directly from the menu with no special requests or substitutions. I ordered the seafood platter. ( fish, shrimp, oysters, and fries ). It was served with only a cup of ketchup. I asked for cocktail sauce and tartar sauce. The waiter didn't know what that was. I elaborated that these were the sauces that typically come with seafood. He went to the kitchen. He came back with a pen and paper for me to write down what I was asking for. ( seriously?! ) He came back and said we don't have any of that. The fish and oysters were properly cooked but the shrimp were tiny and so over cooked they were difficult to get a fork through. They were so small that I stabbed 4 at a time for one bite. Just dreadful. I've eaten here before. Just avoid this place. There are hundreds of great places to eat in the city.
As a long time resident and lover of all things NOLA, this place is such a disappointment. The view of Lee Circle and the uptown parade route is the ONLY reason I have tried to eat here more than once. Absolutely terrible service, completely unedible food. What a waste. Wish I could give zero stars.