Ting Lounge, Shangri-La At The Shard
Service was excellent, food was fine.. could be better. Overall the experience was great! Will be definitely going back again!
Food is great, view obviously amazing, unfortunately the service was a massive let down and at those prices it should be impressive.
It was nice. Ambience was really good. Good service. Food could be little better .
The hostesses were very friendly polite and helpful. Our server was excellent and his suggestions were spot on. Food was delicious. It was everything I was hoping for on our first visit.
Better views from Gong, the proper cocktail lounge further up the Shard. We went on Oct 5th and our waiter was nice enough but not that attentive. I'll book upstairs next time where they are a bit more on the ball. Strong drinks!
The ambiance and food were perfect but service was very poor. We waited forever just for water at the table. And despite asking twice if we could get a drink while waiting for our table, no one ever responded. We didn’t mind waiting at all but in such a rather lavish place we expected to be paid attention to. The waiter and waitress were very nice , it just seemed as they were short staffed
Service slow and poor. Food over priced. Terrible.
We went to celebrate a birthday party with kids. it was a nice experience and the food was great. only thing was we had ordered the kids food first as they were hungry but somehow their food arrived much after ours. by then they had lost their appetite.
I was so pleased and happy with the food and customer service. Good value for good quality. The view was awesome, but the window side tables were first come first serve, so we had to wait a little
Stunning location and ambience but the food was very disappointing and didn't befit the setting. I could get a similar meal in my local Thai takeaway - such a shame as the setting is so superb.
The food and drinks were fine, however I cannot recommend Ting Lounge. Our party was forced to stare over our shoulders to try to catch the attention of the wait staff every single time we needed anything, and twice our attempts to catch their attention went on so long that one of our party got up go let them know we needed them.
Having to get up and find someone to wait on our table twice did not affect any improvement in the service, and getting anyone to come to our table remained a struggle from the first cocktail to getting the bill. The disruption to our conversation and the long wait for new drinks and to have our orders taken made the dining experience pretty unpleasant, and for that alone I would not return to Ting Lounge.
Looks likes Short of staff,waiting long time to be served. Even pay the bills has to call 3times !!!!!!!!!!!also food is too salt ,changed a lot ,I used to like
Come here 3times /week ! But do not thinks come again
This is all about the view and I guess the staff figure that's why you came.
Friend and I sat fir almost half and hour before even getting drinks. They never asked about food. We left and went to Oblix in the Shard. Drinks are super expensive.
Great view. Wouldnt return for the food or service.
Top class dining experience - amazing view, delicious Southeast Asian cuisine, and excellent service (Spyros). Already my 3rd time here, it just get better!
Aun was attentive and an excellent waiter. he asked questions and was super helpful. and he has a spectacular moustache
Relaxing atmosphere, great view over London, excellent food and service.
The location is amazing 😉, the waiter Valeriu it was very friendly and paid a lot attention to detail ( the glass was never empty ). The food was good, the desert amazing.
We had a good time, we highly recommend it .
I was extremely disappointed with the quality of the food. I had the burger and it tasted, and looked liked it had come from a supermarket freezer. It wasn't fresh, and despite ordering it to be cooked 'medium rare' it looked exactly like my friends well done one. The bun was stale, the cheese tasted like plastic, and the chips were cold. It's not a tricky dish to get right, and this is suppose to be five star dining.
Saying that the donut dessert was delightful. A unique option which was extremely tasty.
I chose not to complain on the day because I was meeting with a group of friends I hadn't seen in years, and didn't want to spoil the mood. The meal was also my treat to them as I was using my Shangri-La points to pay for it.
Food is good. Tea is amazing. The staffs are extremely helpful and kind. The price is not very expensive compared its view and service.
Awesome location and views. Fair prices for drinks and food. Value kids menu.
Brought guests to experience the ambience! Was great but I believe there are less staff now. But was an amazing service as always
I had my birthday lunch at ting lounge. We had a fantaatic time. We were given a table with amazing views. The service was great too. The guy named Callum was superb he was nice to my 7 year old daughter. The food was excellent and the prices are reasonable. I will rwcommend thia place to my froenda and family.
Very accomodating personel and we had a graat time , good food and Nice ambiance
Fantastic view as always. The food is overpriced but it’s for the view. The service was slow and our waiter seemed to struggle. The other waiter who brought us wine was absolutely lovely - made one of my guests feel very welcome as they are both from Turkey.
Got off to a bad start, but 10/10 after that.
A treat for my wife on her "special" birthday, purchased through Virgin Experience Days some 7 months earlier. Included a View from the Shard experience too. Followed (what I thought were the correct instructions) in order to activate and book both parts of the trip, confirmation received etc. All good.
Arrived at Ting at the correct time, spoke to the woman on reception to give my name. Confirmed. "OK, follow me”. Sat down and were handed some menus. Looked at the prices and thought to question if we were in the right place. Lovely menu, but some serious prices.
I called over a waiter and handed him my printed reservation and the Virgin paperwork and asked him to double check that we had been given the correct menu. He took it away and it was about 5-6 minutes later that the woman we first encountered on reception came over to say that we had booked the meal incorrectly and that we should have booked via Virgin, but I had booked directly. I told her that as far as I can remember, there was only one way to make the booking which I had followed.
The woman repeated that I had not booked correctly and started at me!
OK, so what happens now . . .I asked, as she said nothing else. She re-iterated that I needed to make a booking via Virgin and said no more. I asked if we could eat today (obviously, it was a special day and we were now engaged in this conversation for 15 minutes, being stared at by the other clientele and . . . were hungry). We were told that we needed to make a reservation with the "other restaurant"! Silence. I asked if SHE was going to sort this out for me, or did I need to get my phone out and start ringing people up, or booking via their website? The woman disappeared and after another 5 minutes came back and said they have a table and we were escorted about 20 feet away and handed different menus!! All very much to the amusement of those around us. She could have sorted before coming to see us??????
Very nice service and high standards. Also high prices but that I to be expected. I was at the restaurant with my two teenage boys. We had a very pleasant evening and felt very very velcome. The view is spectacular.
My favorite place to entertain people. Although I did like the Restaurant, I prefer more caual Lounge foods. I never fail to impress friends/family and even business clients with Ting Lounge! I can't wait to go back there before too long!
Loved it , had complimentary drinks as it was a birthday & also the food was very nice and easily filling ! The staff were absolutely polite and helpful would definitely recommend and be returning.
Excellent food and service will be definitely be using this restrauant again
Food was fantastic. It was a beautiful day making the view one of the best.
However, there was some sort of karaoke or singer downstairs that echoed through out the whole restaurant and lounge area. Headache inducing. The nice light music that was on last time we dined with ting was much better. Also, when someone is wearing black pants, it’s standard practice to get them a black napkin so that the white linen does not get all over their pants. Or, provide a lint roller in the toilet. I was not happy to walk around with white specs of lint all over my pants.
Everything was perfect! Peter, our waiter and the others provided us with “on point” customer service. 😊
Outstanding service, views, food and atmosphere. This was our 4th time visiting and won't be our last.
Very nice views and cozy ambience. Sommelier was very clear and chose wine for us exactly what we wanted
Absolutely amazing wonderful thank you so so much
Great views, great atmosphere, food and service. A place to return to
Lovely ambience, good service but food is pretty substandard - very little flavour to my pad Thai or green Thai curry. Shame! Would not eat there again
Enjoyed a delicious lunch from the oriental menu. Service as usual was impeccable. The vegetable side dish was on the small side but very well cooked, could have eaten an extra portion it was so good.