We made a reservation for my birthday last Saturday night. When we arrived there was a sign on the door indicating the the restaurant was closed from December 31 through January 15th. We were surprised that open table accepted the reservation! I also received 100 point from open table for a meal that never occurred and now I'm writing a review on the event!
We've had dinner many times at Three Season's, but there was a communication problem with open table
The restaurant was closed yet OpenTable let us reserve a table.
We drove 30 min and were looking forward to a great evening and meal! Opentable had gotten us a confirmed reservation, however the restaurant was closed when we got there (seems like they have been closed for a few weeks). Much appreciate if you guys could collaborate and communicate more with your restaurant partners so that the customer experience is positive. Thanks
Have been here many times previously over several years and quality of food has been historically very very good. We were surprised that the food this time was not very good while prices remain high. I'm guessing that either the chef and/or owner has changed since my last visit. Will not go back and won't recommend any longer.
We sat upstairs and had a terrific waiter who knew the contents of the dishes(cuz of a possible allergic reactions) and was sensitive to one of our party’s aversion to cilantro and steered her away from a dish that had some in it.
I expected much better service, but was very disappointed. The server didn't introduce himself and it seemed as if he was forced to work that day.
The food was excellent, but the cleanliness was not up to par with the area and the price to dine there. There was a long hair on the velvet bench and my daughter had a hair (different color than hers) on her vegetarian roll. The carpet on the stairs leading to upstairs dining was also filthy.
It was my husbands birthday and he requested to eat there, but the lack of cleanliness and horrible service is enough to keep me from dining there again.
Food has been below average every time, we even ordered what the waitress recommended. She wasn't very good either never checked on us once after we ordered. Not very impressed with food and service but the ambience is really nice. Good for happy hour, appetizers not a meal, drinks before concert or something. definitely not coming back soon.
This used to be one of my favorite restaurants, but I was very disappointed on my last last visit. The soft-shell crab rolls were bland and the mango in mango with sticky rice was so far from ripe that it should not have been served. The service was also intermittent at best, possibly because a large party was starting downstairs.
If you are looking for a restaurant where you would not be disappointed each time you went there, then this is the restaurant to go to. They are consistent and the food is wonderful.
Food is outstanding, as always. On this occasion unfortunately our server seemed supremely disinterested in serving us. No drink refills were offered, no questions regarding whether we would like anything else. We had to ask someone else for the check. I hope this was a one time blip.