We have been to THO countless times & have always been very pleased with the incredible food & service. This time, we went for Valentine's Day when a fixed price menu was being served & things were not so good. First, we waited at our table for 20 minutes with no recognition from anyone except the person pouring our water. We finally said something to the hostess & then our waiter apologetically appeared. Even after that, our service was just average. I was very disappointed in my first course, which was a salad. We will definitely go back again, but not on a holiday.