Thirsty Lion Gastropub & Grill – Scottsdale
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I would not go back. Our waitress was horrible. We ordered drinks for everyone at the table and only two drinks were brought over. We had to flag someone else down to get us the rest of our drinks. We also ordered appetizers which came out to the table two minutes before the main dishes arrived. And, we had no plates to put the appetizers on. I should not have to ask for plates, that should be a given. Timing totally off. And not once did our waitress come over to see how we were doing or how the meal was. A very disappointing experience and one I hope management corrects so other diners don't have the negative experience I had.
Enjoyed it with one exception. Our waitress was slammed, which we understood, but a manager was walking the floor greeting tables and other servers were not as busy. I had an empty draft glass that had been sitting on the edge of the table where I put it to make it obvious I needed a refill and wanted to spend more money. Managers and idle employees walked by it countless times. They should help out other team members and customers in a situation like this. It’s a BAR...always ask a customer with an empty drink glass if they would like another!!
Never miss an opportunity to upsell and keep a customer happy at the same time. It’s a win-win I feel like is obvious and easy. Especially for mgmt walking the floor shaking hands and kissing babies...help out!! It’s always aggravating when you have to flag people down and go out of your way to try and spend more money. I was one thirsty lion without a drink for my meal!
It won’t prevent our return, we live within walking distance, other than that we like the food and the atmosphere. Thx!
Ok but really convenient after the movie.
Wonderful female server at the bar. Everything was great.
I love the Thirsty Lion's Happy Hour! Very generous on their drinks and food. I always have a good time at Thirsty Lion.
I like this restaurant. I made a reservation ahead but we were seated near the door to the mall despite another 6 table available closer to the center of a he restaurant. Our waiter treated us as though he was just trying to make it through his shift. It was very disappointing because we brought visitors with us.
I think we had an experience with Thirsty Lion that could be easily improved, which is why I'm giving it a fair/good rating. Our party consisted of 3 adults, 2 teens, and 3 kids. Our server seemed a bit distracted with multiple tables and it nothing we ordered came out together. One of the kids in our party ordered a grilled cheese/fries and it came out after I was almost done with my entree. The waiter recognized the delay, but seemed to avoid us one he knew we were waiting on food. There was really know explanation why a grilled cheese came out so far after a pizza, adult entrees and other kids' meals. My salad/chicken entree was fine, however, the flavor was more unique than the description on the menu and I felt could have been better described. The atmosphere was relaxed and fine for groups. In the end, we did not get charged for the late grilled cheese and I appreciated that, but the server did not notify us any changes in the bill.
We love Thirsty Lion. The food is always good, the service is great and friendly and they have plenty of drink and food selections. We will keep going back.
Had to send one of our meals back three times before they got it right. There was an old calamari drowning in the ranch dressing that came with our french fries. Disgusting! Will not be returning.
Menu always interesting and wait staff are great
Our server was pretty detached - didn't seem to care to much about our being there, and whether she could provide us good service. Had to ask for refills repeatedly, and once she got the payment, she stopped coming by the table. This is what happens when the management is invisible.
There was a huge delay with our food but the manager noticed and took care of us
From lousy food to poor service, this mall restaurant did everything they could to make for an unpleasant experience. The appetizers (queso and chips) were okay but the entrees were awful. My wife ordered the Cuban pork sandwich. The pork was old and obviously the sandwich had been sitting under.a heat lamp. Our son’s hamburger was fairly inedible. And, the poor service was caused by my pasta dish- which slowed everything else down. When it arrived, it was a greasy mess (though the sausages in it were good). Awful manager came by well into the delay and said: “Is everything okay?” When I replied “Not really,” she said “I knew you’d be mad.”
Out party of 7 had a wide variety of food ordered and everyone was happy with their choice. I had the Korean BBQ - very flavorful! Another guest had their orange chicken and sent raves around the table on that. There were also 3 salads, fish and chips and cheeseburger. There was only a partial salad to go home since we ate everything else! We will be back. Only downside is the noise that is all too frequent in restaurants - you basically have to shout at your dinner guests to hear them.
Made reservations about 45 minutes before we planned on heading over. Arrived for our reservation time and hostess was clearly overwhelmed. Restaurant was not overly busy as there were many empty tables. Hostess didn't even ask us if we had reservations, just said would be 45 minutes to wait for a table. She offered the manager to come over and speak with us. She offered to sit us but that they were short staffed so the experience might not be the best. We agreed and were promptly seated. Waiter was busy but took our orders and drinks came out in good time, kids orders came out quickly as they were ordered with the drinks, the adults food took a little longer but totally acceptable, and exactly as ordered even with accommodations for allergies.
For a general easygoing restaurant the food is actually consistently good and quite fresh. The servers are attentive; we always enjoy our meal here.
Unfortunately our server wanted to be anywhere but at work. He must have been having a bad day. Didn't smile, grunted responses when we asked a couple of questions, & never brought more water for us. On top of that, one of our party got a major upset stomach from the food.
We have been here before and will be coming back again. Service and food was fantastic. There were four in our group and we all ordered something different - risotto, salad, pizza and lamb burger. Enjoyable atmosphere but you do need to speak loudly due to noise of restaurant and TV's going.
Eaten here twice and food is average. This latest visit the nachos were a bit burnt. A bit of confusion seating me and had to find another hostess, but worked out. Good beer selection, and decent sports bar
Wonderful food. Waitress was so nice
Great food & service! Will definitely eat there again!!
We go to this restaurant all the time at Fashion Square we have a couple favorite servers there
dragon is one of them
on this visit he did not serve us the server listen to exactly what we said put it into his computer
we ask for non pepper bacon And egg whites
I ordered the French dip sandwich there all the time is great but this time it did not have extra yet which I had ordered it was overcooked when I asked to server about that he said he would fix it
the way the kitchen fixed it was by bringing me a plate of burned off meat with my sandwich back
to summarize our experience nothing we ask for Was done by the kitchen got the manager he fix that but when my sandwich came back to me
you could tell it was the same meat reheated three times now because those bits of the cheese that are burned off inside it at that point we just left and paid the bill
not sure if we'll ever go back
Always enjoy the food. Thirsty Lion has a varied menu. Everyone can find something to their liking.
shopping center location not easy to park
food just ok
Server was polite and cheerful but hard to find at times
Great food! Great service!
Enjoyed a fabulous dinner with family. Food and service were perfect!
I went for brunch, and was amazed by the menu: a little bit of everything, it all sounded amazing. The server helped me select two items, and they were both delicious. The Mamosa was tasty, and the price is very reasonable. A great weekend brunch
Great little place for lunch. Had a chicken chopped type salad and it was delicious. We tried the giant pretzel and it was really good too. We would definitely go back when we are in Scottsdale.
Great wait staff!
the portions are very big, think about sharing your sandwich and fries, taking some home. i love eating here, manager always checking on tables on the floor, great service too. A++ here
Went for a late lunch, great burger with a side of mac cheese, huge! Great service, handsome waiter, friendly manager and hottt bartender too.
Great service in the bar area. Took good care of us.
We usually go before a movie they have good food service and ambience.
Finished tests at Mayo Clinic with tickets to Downton Abbey. Good meal, good drinks, relaxing.
Ahi Poke Bowl had large amount of tuna along with fresh veggies! Tasty!
Lovely restaurant in the mall to have a date meal. We shared a Shrimp salad following some wonderful sliders for an appetizer. The service was perfectly attentive and we only had to walk down the hall to Harkin's lovely theater. Highly recommend.
Our server acted like it was a burden to serve us. She was slow, and annoyed every time we asked her for something. The food was just ok.
Servers seemed to lack training....were not attentive for a party of 8. We has to continually order basic items and refill of chips, etc.
best margarita i’ve ever had!!!!!!! great restaurant, great food. love their happy hour deals. definitely going back!! 10/10
I came here for my 25th birthday and I had the best time. Food was delicious, our waiter and the bartender were AMAZING!