This restaurant added safety precaution details

This includes info about cleaning, sanitizing, social distancing, and usage of personal protective equipment. Learn more.

The Waterway

4.4
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1601 Reviews
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£26 to £40
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European
The Waterway is a stylish bar and restaurant in Maida Vale, West London. Our menu is predominantly French and Modern European and focuses on delivering classic brasserie dishes. We also have a large, south-facing outdoor terrace that is open throughout the summer period. On the terrace, we offer a light grill menu for an alfresco dining experience by the Grand Union Canal. In addition, our wine list focuses on French wines but incorporates some great New World wines.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Social Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
  • Sick staff prohibited in the workplace
Personal Protective Equipment
  • Waitstaff wear masks

Featured specials

Select a special by choosing a date, time and party size

Celebrate New Year's Eve with a fantastic meal!

Dine in
Starting Dec 31, 2020

Bespoke New Year's Eve Menu £75.00 per person available from 5pm

Dine out on Christmas Day for a stress-free Christmas

Dine in
Starting Dec 25, 2020

4 COURSES FOR £80.00 & £40 FOR CHILDREN (AGED BETWEEN 7 & 12). On Christmas Day we are only open for lunch from 12pm to 4pm.

Offers

30% Off Your Food Only

Oct 1, 2020-Nov 30, 2020·Sun 5:00PM-7:45PM, Mon-Thu 12:00PM-7:45PM, Fri 5:00PM-7:45PM

Get 30% off your Food Only. Offer applies to A la Carte Menu inside Restaurant only. Not in conjunction with any other offer.

London Restaurant Festival 2 courses - £22.50 & 3 courses menu £28.50

Oct 1-31, 2020·Mon-Fri 12:00PM-7:45PM

2 courses - £22.50 3 and 3 courses menu £28.50
ONLY IN THE LOUNGE AND RESTAURANT

What 1601 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.2
food
4.3
service
4.5
ambience
4.1
value
Noise · Moderate
88% of people would recommend it to a friend
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R
Rosies
London
1 review
Dined 3 days ago
Overall5food4service3ambience5

Perfect pandemic spot. Outdoor area is really well heated and covered. Some food really good and cocktails pretty good. I really like the vibe outdoors.

MB
MarietaB
London
1 review
Dined 3 days ago
Overall5food5service5ambience5

Great food, service (ask for Antonio) and a winter garden, where you can enjoy without being worried you are in a closed venue.

OT
OpenTable Diner
London
3 reviews
Dined 4 days ago
Overall5food5service5ambience5

Great place, Antonio and Biancawere wonderful to me and my guests nd the duck burger is extraordinary

CP
CharlotteP
London
3 reviews
Dined 4 days ago
Overall4food4service4ambience4

Nice heated terrace with a view on the canal. Great cocktails and ambience!

C
Charmaine
London
5 reviews
Dined 4 days ago
Overall5food5service5ambience5

We had a great relaxing time and delicious food. All covid safe.

o
ourchef
1 review
Dined 6 days ago
Overall5food5service5ambience5

Cozy night out with friends. Weekly spot for sure!!

DJ
DJAtallah
London
5 reviews
Dined 7 days ago
Overall5food5service5ambience5

The 2 gentlemen who were serving us ( Brazilian & Italian(maybe) ) were fantastic and very helpful.

E
Eddie
London
20 reviews
Dined on October 15, 2020
Overall4food4service4ambience4

Another enjoyable meal at the Waterway. Very well organised re Covid. Our waiter, Antonio, was very good--efficient and friendly. I started with the goats cheese croquettes followed by the duck burger both of which were very tasty. Lots of delicious meat in the burger.

OT
OpenTable Diner
1 review
Dined on October 11, 2020
Overall5food4service5ambience5

Family dining. Very clean, safe , well presented and good service. The menu was ok but limited and the food very good. Overall a very pleasant evening out.

B
Baylinna
London
6 reviews
Dined on October 10, 2020
Overall1food1service5ambience1

very loud, barely able to speak to one another
service was good but we were both very ill afterwards and both had Salmon.
I suspect they are reheating it which is horrible given the prices they are charging. wouldn't eat here again.

The Waterway
Responded on October 12, 2020

Thank you for taking the time to write and let us know about your experience. We were naturally disappointed to see that your experience with us did not live up to your expectations. We would like to discuss this further with you, if you could kindly contact us directly at info@thewaterway.co.uk In the meantime I truly hope to have the opportunity to welcome you back, so we can provide you with the exceptional experience that our guests have come to expect from us. Kind regards, Bianca

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AW
AmandaW
London
1 review
Dined on October 10, 2020
Overall2food2service3ambience4

Food was disappointing, steak was awful. Starters were better.

The Waterway
Responded on October 12, 2020

We are all very disappointed that we fell below your expectations and you felt the quality of the food was not at our usual standard. We take all feedback very seriously and work very hard to make sure that each guest receives the highest quality of food and service each time they come, I would like to apologise that we did no achieve this on your last visit. I hope that in time you will forgive us and return so that we may demonstrate that this was just an off day.

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MW
MelanieW
London
1 review
Dined on October 10, 2020
Overall4food4service4ambience4

Lovely setting, the staff were really accommodating and polite. The food was delicious (I would really recommend the canal breakfast).

The only thing was one of our group’s toast didn’t come, and when we asked for it, it then came quite late and without butter, which we did ask for but it was a bit too hard to spread.

The Waterway
Responded on October 12, 2020

Thank you for bringing this to our attention, we are so sorry to hear the toast arrived so late. We would love a chance to show you this was just an off day. We would love to welcome you again soon and offer a complimentary dessert of your choosing on your next visit, you can contact us directly at info@thewaterway.co.uk We would also like to thank you for taking the time to write and for your kind words about the staff, we will ensure the compliments are passed along to our team.

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J
Joey
Kent
1 review
Dined on October 10, 2020
Overall4food5service5ambience5

Very nice breakfast and an amazing bloody Mary! Lovely place

The Waterway
Responded on October 12, 2020

Thank you for your wonderful review. We are thrilled to read your words of appreciation and I will happily pass your comments on to our team members at the bar. We hope to see you again!

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AS
AbiS
New York Area
1 review
Dined on October 7, 2020
Overall4food4service5ambience5

Great experience at The Waterway as always. Antonio was very helpful and looked after us well despite the place being quite busy. he did a great job!

The Waterway
Responded on October 9, 2020

Dear Abi, Thank you for your wonderful review. We are thrilled to read your words of appreciation for The Waterway. I will happily pass your comments on to Antonio. We look forward to welcoming you and your guests in the not too distant future.

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MD
MichelleD
London
2 reviews
Dined on October 4, 2020
Overall5food5service5ambience5

1st visit here and very impressed. Nice menu. Staff all masked up. Food beautifully presented and very tasty. Lovely ambiance.

The Waterway
Responded on October 7, 2020

Dear Michelle, Thank you so much for taking the time to write of your recent experience. We are delighted that you had such an enjoyable time with us and look forward welcoming you back. Please accept a glass of fizzy for you and a guest on your next visit, you can contact us directly at info@thewaterway.co.uk for this booking Kind regards, The Waterway team

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n
nimz
Hertfordshire
22 reviews
Dined on October 4, 2020
Overall5food5service5ambience5

Fabulous family afternoon. Great food and staff are always such a delight. I can’t wait till the next time

The Waterway
Responded on October 7, 2020

Thank you for (once again) leaving your lovely feedback, Nimmy! We look forward to welcoming you again. Best wishes, Bianca & The Waterway team

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k
krsti
London
2 reviews
Dined on October 3, 2020
Overall5food5service5ambience5

Super place great service and fab atmosphere! Highly recommended fir a nice night out By the canal!

KN
KieranN
1 review
Dined on September 30, 2020
Overall5food5service5ambience5

Good food and service and will definitely return again

FN
FarisN
1 review
Dined on September 29, 2020
Overall4food4service4ambience3

The food was good and the service was very good, it was an enjoyable evening.

G
Gower
London
4 reviews
Dined on September 28, 2020
Overall4food5service5ambience4

A great find! Cracking menu, well executed. Lovely location.

k
vipkozilondon
New York Area
8 reviews
Dined on September 27, 2020
Overall5food5service5ambience5

Waterway always delivers. Lovely atmosphere and great high end pub food. We go for cocktails, dinner/lunch with kids, without kids and always have a good experience. Since the restaurants reopened, Waterway have been the restaurant we keep going back as they really observe all covid restrictions and we feel safe with kids, without losing its atmosphere.
Thoroughly recommended.

The Waterway
Responded on October 7, 2020

Thank you so much for taking the time to write of your recent experience. We are delighted that you had such an enjoyable time with us and look forward welcoming you back. Please accept a glass of fizzy for you and a guest on your next visit, you can contact us directly at info@thewaterway.co.uk for this booking Kind regards, The Waterway team

Report
OT
OpenTable Diner
London
1 review
Dined on September 26, 2020
Overall2food3service2ambience2

Our waiter wasn’t wearing his mask over his nose and the people next to us were too close.

s
slmarsh
London
4 reviews
Dined on September 26, 2020
Overall5food5service5ambience5

Lovely little venue food was fast and the aranchini was delicious!

HW
HelenW
London
1 review
Dined on September 20, 2020
Overall4food4service4ambience5

Lovely location & great to be able to eat outside.
Menu had something for everyone & a specials board too.
Great selection of cocktails.
Service was a bit slow.

The Waterway
Responded on September 26, 2020

Dear Helen, Thank you for your review, we are happy to hear you had a good time with us and we were also disappointed that you felt our service was slow. Hopefully this incident will not deter you from returning again soon where a warm welcome awaits - we would love to offer you a glass of bubbles for you and your guest on the next visit. You can contact us directly at bianca@thewaterway.co.k for this booking - we hope to hear from you soon! Kind regards, The waterway team

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DV
DenileeV
London
2 reviews
Dined on September 20, 2020
Overall5food5service3ambience5

First time going here and everything was exceptional! The food was great and fairly priced. Thought the drinks are on the expensive side

The Waterway
Responded on September 26, 2020

Dear Denilee, We are delighted to hear you enjoyed your time with us, thank you for taking the time and for the 5 stars. Please accept a glass of bubbles for you and a guest on us on your next visit! You can contact us directly at info@thewaterway.couk Best wishes, TWW team

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E
Elly
London
3 reviews
Dined on September 19, 2020
Overall5food5service5ambience5

Fantastic location, wonderful atmosphere, the food and drinks variety and quality mean we will definitely be back

GW
GregoryW
San Francisco
6 reviews
Dined on September 18, 2020
Overall4food4service3ambience5

Great spot, especially if you are looking for outdoor dining!

C
Charmaine
London
5 reviews
Dined on September 16, 2020
Overall5food3service5ambience5

Antonio was very kind and helped well with me and my newborn baby. My mum's first visit and she loved sitting outside.

Pork ribs were amazing but the buffalo ribs on special were no way near as nice and we wish we'd ordered two pork ribs.

The Waterway
Responded on September 21, 2020

Dear Charmaine, Thank you for taking the time to write this lovely feedback. We are very happy that you enjoyed your time with us and we will ensure Antonio hears about your review. Please join us again sometime soon and have a glass of Prosecco on us for you and a guest. You can contact us directly at info@thewaterway.co.uk for this booking Kind regards, The Waterway team

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DZ
DavidZ
London
1 review
Dined on September 15, 2020
Overall4food4service5ambience4

Well set up currently for eating and drinking outside and lots of heaters for cooler times. The area covered with awning could do with a few tables less and mores spaced out than the entirely open air areas. My biggest issue is that there is no consideration for non smokers, and we suffer if next table has heavy smokers. Surely enough space for seperate smoking area?

The Waterway
Responded on September 21, 2020

Dear David, Smoking is allowed in our outdoors areas. If requested we will always try to accommodate our guests requests and move to a more suitable table. Unfortunately this is not always possible. We sincerely hope that you will forgive us in time and return and be seated at our lovely Balcony; where you can enjoy a beautiful view, our food, drinks and hospitality. Come join us soon and have a drink on us! You can contact us directly at info@thewaterway.co.uk for this booking. Best wishes

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OT
OpenTable Diner
London
3 reviews
Dined on September 15, 2020
Overall4food4service4ambience5

Very good service. Food and drinks came quickly. Sanitising measurements well set. I was called to confirm the booking and offered options to have dinner on the terrace instead of inside. The menu is quite varied for a pub-like environment.

s
sunil
1 review
Dined on September 15, 2020
Overall2food2service1ambience4

Amazing venue for drinks. Been there 6 times last 2 months. But Management has serious customer service issues. Just hate attitudes like they think they are doing us a favor by eating there!
Given them many chances. I’m done. Will take my business elsewhere

D
Dancinggirl
1 review
Dined on September 15, 2020
Overall5food5service5ambience5

Had a really lovely lunch on the terrace at the Waterway. I hadn't been there for years and it has greatly improved. The Terrace is a really lovely setting, the food was delicious and the service was attentive and friendly. We had our puppy with us and the waiter brought her water and happily cut up a burger that we ordered for her without us asking him to.

The Waterway
Responded on September 21, 2020

We are delighted that you had such an enjoyable time with us. We would love to welcome you again soon and offer you a glass of Prosecco on us! You can e-mail us directly for this at info@thewaterway.co.uk Kind regards, The Waterway team

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NH
NatalieH
London
9 reviews
Dined on September 14, 2020
Overall5food5service5ambience5

Great food and ambience. Plenty of outdoor seating.

The Waterway
Responded on September 16, 2020

We are so greatful that you took the time to leave us this lovely review, Natalie. We hope to welcome you again very soon. Best wishes

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OT
OpenTable Diner
1 review
Dined on September 13, 2020
Overall5food4service5ambience5

A lovely lunch, with a friendly and enthusiastic waitress serving us! It was very sunny and would have welcomed some shade but I can’t fault the food or the price. Will defo go again when visiting London.
We had the beef carpaccio (May a few extra slices needed?) and the squid- both delish. And then the tuna (wow!!) and the bbq ribs. We then shared a cheese platter and guessed 2/4 correctly!

The Waterway
Responded on September 16, 2020

Dear guest, Thank you so much for taking the time to write your precious review. We are delighted that you had such an enjoyable time with us and look forward welcoming you back! Kind regards, TWW Team

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OT
OpenTable Diner
London
1 review
Dined on September 12, 2020
Overall5food5service4ambience5

Very nice place and ambience. Food was delicious, service was very kind but a bit slow. We waited for our food (table of 4) for 1 hour since we ordered.

The Waterway
Responded on September 12, 2020

Thank you so much for taking the time to write of your recent experience. As we are still working with reduced staff and reduced menu due to current guidelines we experienced a higher demand than expected today with the good weather. We would like to apologise for the wait on your food but we are happy to hear you enjoyed it. We sincerely hope that you will forgive us in time and return soon! Best wishes, The Waterway team

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KS
KevinS
Berkshire
2 reviews
Dined on September 11, 2020
Overall5food4service5ambience5

Always love the buzz of this place, especially on a Friday night with the Maida Vale crowd and explorers like me.

It was a first date night so food wasn’t the focus. We opted for a mix of starters and a sharing platter which hit the spot. Ambience was great and service faultless. We will be back.

The Waterway
Responded on September 14, 2020

Thank you for your lovely feedback, Kevin. We would love to welcome you back and offer you a glass of fizz on us for you and a guest. Please contact me directly for this booking at bianca@thewaterway.co.uk Best wishes, The Waterway team

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AL
ALEXB
London
1 review
Dined on September 6, 2020
Overall3food2service3ambience4

Great location on the canal but mediocre food for a high price

The Waterway
Responded on September 11, 2020

Dear Alex, We are all very disappointed that we fell below your expectations and you felt the quality of the food was not at our usual standard. We take all feedback very seriously and we would appreciate if you would be so kind to contact us at info@thewaterway.co.uk so that we may have a better understanding and address the matter as appropriate. I thank you in advance for your time and look forward to hearing from you. Kind regards, The Waterway team

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P
Pvan
London
4 reviews
Dined on September 6, 2020
Overall5food5service5ambience5

Came with my family here.we were served by Allison she was lovely, so smiley and very helpful! Thank you Allison. We ordered so many starters that we couldn't stomach a main. Next visit will definitely be for mains!

See you soon.

The Waterway
Responded on September 11, 2020

Dear Pvan, Thank you so much for taking the time to write of your recent experience. We are delighted that you had such an enjoyable time with us and look forward welcoming you back. Kind regards, The Waterway team

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OT
OpenTable Diner
London
1 review
Dined on September 6, 2020
Overall1food2service2ambience3

Disappointing. Cold underseasoned steak, salad went missing at my wife’s lunch, wrong bill...

The Waterway
Responded on September 11, 2020

We were disappointed that you were not entirely satisfied with the dishes you ordered, which has galvanized to work harder to improve our food offering. Hopefully this incident will not deter you from returning again soon where a warm welcome awaits. Best wishes, The Waterway team

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IF
IanF
London
8 reviews
Dined on September 5, 2020
Overall3food2service4ambience3

You can see that the management and staff are trying to abide by the distancing rules

But it is not happening mainly due to on the patio area which is mainly being used half of the area the heaters are not working so more people are being squeezed into the other half

The place has a great view and I am sure in normal times is great but for all the hype I was given before I went very disappointed

The Waterway
Responded on September 7, 2020

Dear Ian, We are all very disappointed that we fell below your expectations. The weather turned quickly in the past week and our heaters ran out of gas this Saturday as we had to turn them on the entire day and the previous one. We experienced a delay on the gas replacement and unfortunately we didn’t have enough for all of them. Please accept my sincerest apologies. Hopefully this incident will not deter you from returning again soon where a warm welcome awaits. Kind regards, The Waterway Team

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FAQs

The Waterway does offer delivery in partnership with Deliveroo.

The Waterway is rated 4.4 stars by 1601 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.