The Waterway

4.1
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1461 Reviews
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£26 to £40
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European
The Waterway is a stylish bar and restaurant in Maida Vale, West London. Our menu is predominantly French and Modern European and focuses on delivering classic brasserie dishes. We also have a large, south-facing outdoor terrace that is open throughout the summer period. On the terrace, we offer a light grill menu for an alfresco dining experience by the Grand Union Canal. In addition, our wine list focuses on French wines but incorporates some great New World wines.

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Specials

30% Off Your Food Only

Get 30% off your Food Only. Offer applies to A la Carte Menu (Only in the restaurant). Not in conjunction with any other offer.

Terms and Conditions: Maximum of 8 diners. Includes VAT, excludes service.

Valid For: 2 - 8 people

Starts: October 7, 2019

Ends: December 1, 2019

Availability: Sun 6:00PM-10:00PM
Mon-Thu 12:00PM-4:00PM 6:00PM-10:00PM
Fri 12:00PM-4:00PM

Dine out on Christmas Day for a stress-free Christmas

Celebrate Christmas Day with us this year at the Waterway. We are serving a mouth-watering 4 course menu for £75.00 & £40.00 for children between 7 & 12. Please email the restaurant directly on info@thewaterway.co.uk

Tuesday, December 24, 2019

What 1461 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
3.9
food
4.0
service
4.3
ambience
3.8
value
Noise · Moderate
84% of people would recommend it to a friend
5
4
3
2
1
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L
1 review
Dined on November 10, 2019
Overall2food1service1ambience2

Great setting but disgusting food and poor service.
Go for a drink to enjoy the view of the canal and don’t order any food...

JT
London
7 reviews
Dined on November 8, 2019
Overall1food1service3ambience3

Avoid ravioli v small main portion. Noise level can be very high for a meal

a
London
73 reviews
Dined on November 3, 2019
Overall4food4service4ambience5

Lovely place. Especially the ambience, gorgeous low lighting. Good food, friendly service. My only gripe would be do please train your staff to understand the OpenTable special deals. The bill arrived without the discount and in questioning it with the waiter he looked at me like I was making a complaint and it was distinctly awkward. It really is one of my pet peeves when dining on a deal; we’ve travelled out of our way to redeem it (which is exactly the idea isn’t it, to get more bums on seats) but then we have to endure the awkwardness of asking for it. Puts a damper on the evening.

D
London
1 review
Dined on October 31, 2019
Overall5food5service5ambience5

Lovely evening at the waterway. Warm reception, great server and food was good!

D
London
48 reviews
Dined on October 19, 2019
Overall3food2service5ambience4

The service was excellent, very friendly and accommodating. We enjoyed the ambience as well. The food was below average. Let’s start with a stale bread basked, brought to order, so charged extra. The mussels starter was very poor, the worst mussels in a very long time. Didn’t taste fresh and we couldn’t eat it. The rest was very average. I wouldn’t go here for the food alone. The location however is great.

DB
London
1 review
Dined on October 19, 2019
Overall3food1service3ambience3

Sadly the experience was ruined by the tuna making me quite ill. Will not be ordering any fish or seafood from there again. Will stick to their burgers if I go back again.

JM
London
1 review
Dined on October 13, 2019
Overall4food5service3ambience5

The Waterway, with its perfect location along the Regent's Canal is always a good option for an amazing and traditionnal Sunday Roast in a nice atmosphere!

OT
New York Area
1 review
Dined on October 12, 2019
Overall5food4service5ambience5

Excellent location very friendly staff and good food

e
1 review
Dined on October 11, 2019
Overall5food5service5ambience5

Friendly and obliging staff. Terrific food, best in the area. OpenTable discount very handy.

M
London
11 reviews
Dined on October 10, 2019
Overall4food4service3ambience4

Always good. Service had some issues (slow, lack of attention, inexperienced) perhaps staff reduction for the season?

B
London
71 reviews
Dined on October 8, 2019
Overall4food3service4ambience5

Really great spot by the canal. Despite the chilly weather we were nice and warm under the heaters.

OT
London
4 reviews
Dined on September 22, 2019
Overall5food4service4ambience4

Every time I have lunch here I enjoy everything,
the atmosphere looking the channel is very charming , the menu is various and the food excellent.
I surely recommend The Waterway .

IH
1 review
Dined on September 20, 2019
Overall3food4service2ambience4

Unfortunately, the bad service takes away from other positive aspects. Too few staff waiting on too many tables, perhaps.

MS
London
7 reviews
Dined on September 20, 2019
Overall4food3service3ambience4

Enjoyable visit friendly staff. You state that reserved tables all inside, but when we got there we were shown to a outdoor canal-side table. This was great but had we known we would have brought another layer of clothing! Thanks for the use of a blanket.

M
Washington DC
1 review
Dined on September 14, 2019
Overall5food4service5ambience4

Great service and food, the waiter veru kind and the food came in short time

RH
1 review
Dined on September 10, 2019
Overall4food2service5ambience5

Roast chicken salad was a bit ‘wet’ and tasteless, but the service was very friendly and the ambience on the terrace was excellent

MH
1 review
Dined on August 30, 2019
Overall4food4service5ambience4

We enjoyed our meal and the ambiance of the restaurant. Fresh, tasty food with a wide selection. Good cocktails too. Staff were very friendly and helpful. Would go back if in the area again!

TS
London
6 reviews
Dined on August 27, 2019
Overall5food4service5ambience5

We were greeted with smiles and warmth, great first impression which made us feel valued and welcomed immediately.

We were shown to our seats and the service kicked off and was fluent and timely from the monuments we arrived. We were attended to very well.

The food was tasty and well cooked. We both had the scallop starter, (I wasn’t a fan) and for the mains I had the carb and prawn pasta which was out of this world! Full of flavour. My friend had the steak. Drinks were well made and presented beautifully, I started with Gin and tonics but stole my friends cocktail at a certain point as they just looked to good!

The restaurant is nicely presented and I would return as soon as! A great place to grab a bite, or have a date. Relaxed atmosphere.

L
1 review
Dined on August 26, 2019
Overall2food2service2ambience3

Had the corn fed chicken salad, bread and a sparkling water and it came to £27. The chicken was so shredded it was like mush. It said it came with a vinaigrette which, albeit, tasted nice but ended up consisting of just pure oil. I was on a strict diet and this was the only healthy thing on the menu that I could have chosen. In this case £17 for a bit of mushy chicken and salad leaves left a bitter taste in my mouth. My partner then had the scallops (which were good) and a lamb steak that was, again, covered in oil. His side of potatoes came out 3/4 of the way through his meal, which we had to remind the waiter to bring once already. When the dauphinoise potatoes did arrive they were raw.
All in all we paid £74 for this terrible meal and below average service, and we didn't even get a seat outside so had to sit in the boiling heat of the restaurant inside. We could have overlooked the latter if the food was good. We wish we hadn't wasted our money.

PB
1 review
Dined on August 24, 2019
Overall1food1service3ambience1

Poor food for the price you pay.
Good place ruined by the poor food

M
London
11 reviews
Dined on August 19, 2019
Overall4food4service5ambience5

Fantastic location both in summer and winter, good menu and great service. Perfect for Sunday brunch, week lunch, dinner with friends. Good for a date too.

OT
Glasgow
7 reviews
Dined on August 14, 2019
Overall5food4service5ambience5

Lovely to sit outside - it had been raining during the day but we had heaters and enjoyed the evening. Staff couldn’t to enough to make out evening enjoyable.

CF
London
5 reviews
Dined on August 11, 2019
Overall5food5service5ambience5

Food and service are consistently good. Really fun atmosphere and comfortable seating.

SO
1 review
Dined on August 11, 2019
Overall4food4service4ambience5

Brilliant location right next to Regents Canal that’s at its best on a sunny day. Very popular busy place with clearly well heeled clientele and so the service (although friendly) can be a bit erratic! Go with a relaxed attitude and you’ll be fine!

J
Edinburgh
1 review
Dined on August 8, 2019
Overall3food3service4ambience3

Waterways was quite accommodating with my late booking. The choice of food was good, however, overall the taste was average and inconsistent. Our waiter was lovely, lively and an awesome sense of humour. But orders did get confused and we had to remind them to bring items too regularly. I don't want to overly criticise because overall it a lovely evening. A lovely and busy venue.

DG
New England
199 reviews
Dined on August 6, 2019
Overall4food4service4ambience5

Standard spot for a lovely evening on the canal. We didn’t eat anything although dishes around us looked delicious. Fair service and excellent ambience.

OT
London
2 reviews
Dined on July 28, 2019
Overall2food2service3ambience3

lamb was almost acceptable despite price. good average. certainly the location is nice but restaurant needs to work on the quality of the food.

c
New York Area
49 reviews
Dined on July 27, 2019
Overall5food4service5ambience5

We had a big meal here with some kids and friends on a rainy Saturday afternoon. We sat outside as the umbrellas were up and the weather although a bit wet, was temperate enough to sit outside. We had the outdoor heater on in our section but then those closest to the heater got too hot so they asked if we they could provide us blankets instead which also worked well.

The wait service was friendly and helpful and the food came quickly and was well made. We had the lobster burgers which were meaty with big pieces and tasty dressing. We also had a lovely pan grilled salmon with crispy skin, and some grilled squid appetiser which had a good sweet and spicy chili sauce but the squid was a bit to chewy for my taste.

That being said, this was a great little find in the centre of the city - you overlook the canal and have people walking by so you have some scenery as well. Street parking nearby is also easy and free on weekends.

We will certainly go back if we are in the area. Its nothing to trek an hour for, but if you are near by Paddington area - this is a really lovely option for a summer meal. They also do groups as we had a table of about 20 ppl in a sectioned off area which looked perfect for a big friends lunch or family get together.

AT
1 review
Dined on July 26, 2019
Overall5food5service5ambience5

Great lunch Food was really good and waiter top class. Cannot wait to go back

C
London
24 reviews
Dined on July 21, 2019
Overall3food4service3ambience3

We went for Sunday brunch at the Waterway and managed to get a table on the terrace with a view off the canal. We only had a light meal with coffee and non- alcoholic drinks, the food was good as was the service. It’s the location more than anything that sells it, either on a hot summers day or an evening. As expected it’s a popular place with families and tourists as well as locals.

JA
1 review
Dined on July 20, 2019
Overall2food2service1ambience3

Having previously been to the Waterway, I recommend this venue for a Saturday lunch with friends but I now regret suggesting it.

From being sat at a small table, to getting our order wrong and having to wait a long time for our food to arrive - steak was overcooked when asked for medium, it was not a pleasurable experience and will not be heading back anytime soon. We had to wait for 20min for our drinks to arrive - G&T's don't really take that long and the bar was not that busy.

I don't know if it was just our luck on the day but it has really put me off. Management should have at least made an effort to make up for our what we were experiencing.... but nothing

S
Tampa
1 review
Dined on July 17, 2019
Overall5food4service5ambience5

Great location for some tasty food. Duck salad recommended.

NP
1 review
Dined on July 16, 2019
Overall4food4service4ambience5

Great location for summer evening dining .

The rotisserie main dish and tuna steak were terrific .

Calamari starter is a bit spartan : both flavoring and portion size .

But overall , a really good dining experience. Nice positive vibe .

OT
London
1 review
Dined on July 14, 2019
Overall4food4service3ambience3

The Waterway is in a great location right by the canal. The food was nice and the service was ok.

There was a mistake with our order and the staff congregated to discuss whether it was our fault or our waiters very audibly near our table. It felt a little uncomfortable. Despite this, I think the staff realised this and were very nice afterward. The other downside it that the nicest area to sit and eat is outside by the canal. Unfortunately, as smoking is permitted in the outside dining area it slightly ruins the experience.

Overall, a nice meal; however, the service and smoking slightly let it down.

r
1 review
Dined on July 14, 2019
Overall4food4service3ambience4

The food was really good! Staff could have been friendlier and were not overly helpful when we asked for a vegan meal. Nice setting and food was served quickly.

MA
London
44 reviews
Dined on July 13, 2019
Overall5food5service5ambience5

This wasn't a cheap meal, but well worth it for my niece who was turning 21. We had an amazing time from the very start. Our server, Housain?? was a lovely Tunisian young man who took very good care of us. Everyone loved the meals that they picked. We especially loved the 'virgin' cocktails that we each picked. (There were a few young ones with us). The sun was shining, there was a beautiful breeze coming through the patio. The canal to our side and the lovely chatter of happy diners. Thank you Waterway for once again proving that you are the best! Great service, great food, fantastic atmosphere for all occasions!

m
23 reviews
Dined on July 13, 2019
Overall4food5service4ambience4

Beautiful location with delicious food
Pricey in comparison to portion sizes
Great for a special occasion probably not for everyday dining

K
London
8 reviews
Dined on July 13, 2019
Overall2food2service1ambience1

Very poor service, the food is average.

OT
London
1 review
Dined on July 12, 2019
Overall4food3service4ambience5

Great location. Friendly if a little haphazard service. Ribs were disappointing. Other food good.

IB
London
20 reviews
Dined on July 12, 2019
Overall3food4service4ambience4

The main receptionist was a bit rude ( we arrived early and wanted to sit in the external area, as requested in the reservation). She said that there was just dining internal tables and if we wanted to sit outside we should wait in the street, but there was more than 10 empty tables. A lady arrived after me without a reservation and got a table outside with no problems. This was very rude, but our waiter helped us and found an alternative table after insisting with “his boss”. The atmosphere was awesome and the drinks and food too, just this inconvenience in the beginning that was a bit stressful.