This restaurant added safety precaution details

This includes info about cleaning, sanitizing, social distancing, and usage of personal protective equipment. Learn more.

The Waterway

4.4
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1610 Reviews
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£26 to £40
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European
The Waterway is a stylish bar and restaurant in Maida Vale, West London. Our menu is predominantly French and Modern European and focuses on delivering classic brasserie dishes. We also have a large, south-facing outdoor terrace that is open throughout the summer period. On the terrace, we offer a light grill menu for an alfresco dining experience by the Grand Union Canal. In addition, our wine list focuses on French wines but incorporates some great New World wines.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Social Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
  • Sick staff prohibited in the workplace
Personal Protective Equipment
  • Waitstaff wear masks

Featured specials

Select a special by choosing a date, time and party size

Celebrate New Year's Eve with a fantastic meal!

Dine in
Starting Dec 31, 2020

Bespoke New Year's Eve Menu £75.00 per person available from 5pm

Dine out on Christmas Day for a stress-free Christmas

Dine in
Starting Dec 25, 2020

4 COURSES FOR £80.00 & £40 FOR CHILDREN (AGED BETWEEN 7 & 12). On Christmas Day we are only open for lunch from 12pm to 4pm.

Offers

30% Off Your Food Only

Oct 1, 2020-Nov 30, 2020·Sun 5:00PM-7:45PM, Mon-Thu 12:00PM-7:45PM, Fri 5:00PM-7:45PM

Get 30% off your Food Only. Offer applies to A la Carte Menu inside Restaurant only. Not in conjunction with any other offer.

London Restaurant Festival 2 courses - £22.50 & 3 courses menu £28.50

Oct 1-31, 2020·Mon-Fri 12:00PM-7:45PM

2 courses - £22.50 3 and 3 courses menu £28.50
ONLY IN THE LOUNGE AND RESTAURANT

What 1610 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.2
food
4.3
service
4.5
ambience
4.0
value
Noise · Moderate
88% of people would recommend it to a friend
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OT
OpenTable Diner
London
1 review
Dined a day ago
Overall1food3service1ambience1

I am extremely disappointed at the service at your restaurant. I booked a table with the discount and they said the discount is only available indoors which is ridiculous. The outdoors of your restaurant is part of your restaurant so it is extremely silly to only be able to apply the discount if you’re sitting indoors. The service was absolutely terrible and I most definitely will not be coming back ever again

CF
CFRF
London
6 reviews
Dined 3 days ago
Overall5food5service5ambience5

Thank you to the staff for all their hard work creating a Covid safe venue. I am a single person household so must meet friends outside only and it’s difficult to find venues in London Despite the heavy rain, we were dry and warm on the terrace. Did not even need a coat. Food as always was outstanding and atmosphere buzzing. Life felt normal for a few hours at least.

The Waterway
Responded 21 hours ago

Thank you for your wonderful review. We are thrilled to read your words of appreciation for The Waterway. The rain was really heavy on Saturday although we did the best we could to keep everyone dry and warm, so we are very happy to read this feedback. We would love to welcome you again soon and to offer a glass of Prosecco on your arrival. You can contact us directly at info@thewaterway.co.uk for this booking. Warm regards, The Waterway team

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OT
OpenTable Diner
London
1 review
Dined 3 days ago
Overall2food4service1ambience2

Nice place but we had rather unpleasant experience - we were seated in the garden however the awning was broken, then we got moved to the smoking part when it started raining. Asked to move to the middle part with the heaters, which was not accommodated. There were several tables freeing up but somehow it was impossible for us to move. The explanations from the staff made no sense. Overall the attitude really ruined our experience.

The Waterway
Responded 20 hours ago

Thank you for taking the time to write. I was naturally disappointed to see that your experience with us did not live up to your expectations. Unfortunately last Saturday because of circumstances out of our control we had to reset our canopy and reallocate all guests. Thank you again for your feedback and in the meantime I truly hope to have the opportunity to welcome you back, so we can provide you with the exceptional experience that our guests have come to expect from us. Warm regards

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OT
vipOpenTable Diner
Chicago
1 review
Dined 4 days ago
Overall2food2service2ambience3

Food came out cold, burgers came out over done.

OT
OpenTable Diner
London
2 reviews
Dined 4 days ago
Overall5food5service4ambience5

All great by location, our waitress and the food. They let my friends and I enjoy our time together as we had not seen each other properly since lockdown so lots of catching-up. Perfect time.

YN
YanaN
London
1 review
Dined 5 days ago
Overall4food4service4ambience5

Great outdoor space, lovely service and consistent food quality through the years!

The Waterway
Responded 20 hours ago

This is the type of experience we strive to create for each and every guest and it’s wonderful to know that you enjoyed your meal at The Waterway. Best wishes TWW Team

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BY
BenjaminYay
London
1 review
Dined 6 days ago
Overall5food5service5ambience5

The place looks nice and the squid is very good, great service

The Waterway
Responded 20 hours ago

On behalf of us all here at The Waterway, we were delighted to have you dine with us and look forward to welcoming you back soon.

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R
Rosies
London
1 review
Dined on October 19, 2020
Overall5food4service3ambience5

Perfect pandemic spot. Outdoor area is really well heated and covered. Some food really good and cocktails pretty good. I really like the vibe outdoors.

The Waterway
Responded 4 days ago

Thank you for your wonderful review. We are thrilled to read your words of appreciation for The Waterway. We would love to welcome you back and to offer a glass of fizz for you and a guest on your next visit, you can contact us directly for this booking at info@thewaterway.co.uk We look forward to hearing from you. Warm regards, The Waterway Team

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MB
MarietaB
London
1 review
Dined on October 19, 2020
Overall5food5service5ambience5

Great food, service (ask for Antonio) and a winter garden, where you can enjoy without being worried you are in a closed venue.

The Waterway
Responded 4 days ago

Dear Marieta, Thank you for your kind words, it means a lot to the team. We will share this feedback with Antonio who will be very happy to hear it. Delighted you enjoyed your time with us and we look forward to welcoming you back very soon, where we would like to offer you a dessert on the house. You can contact us directly for this at info@thewaterway.co.uk Kind regards, The Waterway Team

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OT
OpenTable Diner
London
1 review
Dined on October 19, 2020
Overall2food4service1ambience1

Food was good and the outdoor terrace is pretty. Unfortunately the whole experience was soured for us by bad service and a thoroughly unpleasant manager who made us feel unwelcome merely for having booked on the opentable 30% off food offer. Beware that the opentable offer will only be honoured if you sit indoors rather than on the terrace (for no apparent reason), even when there is plenty of room outside and even despite the lockdown rules encouraging people to be outside rather than inside. It is also almost impossible to get the attention of the staff when you need them during the meal. We ended up choosing to eat outside and not getting the discount, but in retrospect wish we had just gone elsewhere because the issue was handled so badly by the manager.

The Waterway
Responded 8 minutes ago

Dear Jack, Offers exist as a way to promote. As you mentioned, guidelines encourage to dine outdoors, so we are now in very high demand outside and do not need to promote this tables. This is all explained prior booking. We tried to offer desserts on the house as a gesture of good will which you promptly declined and claimed drinks instead, which we acomodated. We are sorry to hear that you still felt your experience was unpleasant and we hope to see you again where a warm welcome awaits.

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OT
OpenTable Diner
London
3 reviews
Dined on October 19, 2020
Overall5food5service5ambience5

Great place, Antonio and Biancawere wonderful to me and my guests nd the duck burger is extraordinary

The Waterway
Responded 4 days ago

Thank you so much for taking the time to write of your recent experience. We are delighted that you had such an enjoyable time with us and look forward welcoming you back!

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CP
CharlotteP
London
3 reviews
Dined on October 18, 2020
Overall4food4service4ambience4

Nice heated terrace with a view on the canal. Great cocktails and ambience!

C
Charmaine
London
5 reviews
Dined on October 18, 2020
Overall5food5service5ambience5

We had a great relaxing time and delicious food. All covid safe.

The Waterway
Responded 4 days ago

Thank you for your lovely review, Charmaine. Come join us again soon and have a dessert on us :) You can contact us at info@thewaterway.co.uk for this Warm regards, TWW Team

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o
ourchef
1 review
Dined on October 16, 2020
Overall5food5service5ambience5

Cozy night out with friends. Weekly spot for sure!!

The Waterway
Responded 4 days ago

Thank you for taking the time to write this lovely review. We hope to see you soon!

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DJ
DJAtallah
London
5 reviews
Dined on October 16, 2020
Overall5food5service5ambience5

The 2 gentlemen who were serving us ( Brazilian & Italian(maybe) ) were fantastic and very helpful.

The Waterway
Responded 4 days ago

On behalf of us all here at The Waterway, we were delighted to have you dine with us and look forward to welcoming you back soon

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E
Eddie
London
20 reviews
Dined on October 15, 2020
Overall4food4service4ambience4

Another enjoyable meal at the Waterway. Very well organised re Covid. Our waiter, Antonio, was very good--efficient and friendly. I started with the goats cheese croquettes followed by the duck burger both of which were very tasty. Lots of delicious meat in the burger.

The Waterway
Responded 4 days ago

Thank you for your kind words and we look forward to welcoming you back in the not too distant future.

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OT
OpenTable Diner
1 review
Dined on October 11, 2020
Overall5food4service5ambience5

Family dining. Very clean, safe , well presented and good service. The menu was ok but limited and the food very good. Overall a very pleasant evening out.

The Waterway
Responded 18 hours ago

Thank you for taking the time to write your feedback. Unfortunately due to current circumstances we are still working with a reduced menu and staff, but we have different Specials every day. We hope to welcome you again very soon! Warm regards, The Waterway team

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B
Baylinna
London
6 reviews
Dined on October 10, 2020
Overall1food1service5ambience1

very loud, barely able to speak to one another
service was good but we were both very ill afterwards and both had Salmon.
I suspect they are reheating it which is horrible given the prices they are charging. wouldn't eat here again.

The Waterway
Responded on October 12, 2020

Thank you for taking the time to write and let us know about your experience. We were naturally disappointed to see that your experience with us did not live up to your expectations. We would like to discuss this further with you, if you could kindly contact us directly at info@thewaterway.co.uk In the meantime I truly hope to have the opportunity to welcome you back, so we can provide you with the exceptional experience that our guests have come to expect from us. Kind regards, Bianca

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MT
vipManiT
London
7 reviews
Dined on October 10, 2020
Overall2food1service3ambience5

Food is abysmal. Has always been. They can’t even get the burger right. You can forget about the other dishes. Even the appetisers are awful. It’s strange as the sister restaurant down the street - summer house - has amazing food.

Staff are super friendly if not always on the ball. Ambiance is great.

The Waterway
Responded 20 hours ago

Dear Mani, We were naturally disappointed to see that your experience with us did not live up to your expectations. Our burger is one of the favourite dishes and sold-out on many weekends. We take great pride in providing great service in all areas of our operation and it is most concerning that you did not find this to be the case. Your feedback is most appreciated. Kind regards, The Waterway team

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AW
AmandaW
London
1 review
Dined on October 10, 2020
Overall2food2service3ambience4

Food was disappointing, steak was awful. Starters were better.

The Waterway
Responded on October 12, 2020

We are all very disappointed that we fell below your expectations and you felt the quality of the food was not at our usual standard. We take all feedback very seriously and work very hard to make sure that each guest receives the highest quality of food and service each time they come, I would like to apologise that we did no achieve this on your last visit. I hope that in time you will forgive us and return so that we may demonstrate that this was just an off day.

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MW
MelanieW
London
1 review
Dined on October 10, 2020
Overall4food4service4ambience4

Lovely setting, the staff were really accommodating and polite. The food was delicious (I would really recommend the canal breakfast).

The only thing was one of our group’s toast didn’t come, and when we asked for it, it then came quite late and without butter, which we did ask for but it was a bit too hard to spread.

The Waterway
Responded on October 12, 2020

Thank you for bringing this to our attention, we are so sorry to hear the toast arrived so late. We would love a chance to show you this was just an off day. We would love to welcome you again soon and offer a complimentary dessert of your choosing on your next visit, you can contact us directly at info@thewaterway.co.uk We would also like to thank you for taking the time to write and for your kind words about the staff, we will ensure the compliments are passed along to our team.

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J
Joey
Kent
1 review
Dined on October 10, 2020
Overall4food5service5ambience5

Very nice breakfast and an amazing bloody Mary! Lovely place

The Waterway
Responded on October 12, 2020

Thank you for your wonderful review. We are thrilled to read your words of appreciation and I will happily pass your comments on to our team members at the bar. We hope to see you again!

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AS
AbiS
New York Area
1 review
Dined on October 7, 2020
Overall4food4service5ambience5

Great experience at The Waterway as always. Antonio was very helpful and looked after us well despite the place being quite busy. he did a great job!

The Waterway
Responded on October 9, 2020

Dear Abi, Thank you for your wonderful review. We are thrilled to read your words of appreciation for The Waterway. I will happily pass your comments on to Antonio. We look forward to welcoming you and your guests in the not too distant future.

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MD
MichelleD
London
2 reviews
Dined on October 4, 2020
Overall5food5service5ambience5

1st visit here and very impressed. Nice menu. Staff all masked up. Food beautifully presented and very tasty. Lovely ambiance.

The Waterway
Responded on October 7, 2020

Dear Michelle, Thank you so much for taking the time to write of your recent experience. We are delighted that you had such an enjoyable time with us and look forward welcoming you back. Please accept a glass of fizzy for you and a guest on your next visit, you can contact us directly at info@thewaterway.co.uk for this booking Kind regards, The Waterway team

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n
nimz
Hertfordshire
22 reviews
Dined on October 4, 2020
Overall5food5service5ambience5

Fabulous family afternoon. Great food and staff are always such a delight. I can’t wait till the next time

The Waterway
Responded on October 7, 2020

Thank you for (once again) leaving your lovely feedback, Nimmy! We look forward to welcoming you again. Best wishes, Bianca & The Waterway team

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k
krsti
London
2 reviews
Dined on October 3, 2020
Overall5food5service5ambience5

Super place great service and fab atmosphere! Highly recommended fir a nice night out By the canal!

KN
KieranN
1 review
Dined on September 30, 2020
Overall5food5service5ambience5

Good food and service and will definitely return again

FN
FarisN
1 review
Dined on September 29, 2020
Overall4food4service4ambience3

The food was good and the service was very good, it was an enjoyable evening.

G
Gower
London
4 reviews
Dined on September 28, 2020
Overall4food5service5ambience4

A great find! Cracking menu, well executed. Lovely location.

k
vipkozilondon
New York Area
8 reviews
Dined on September 27, 2020
Overall5food5service5ambience5

Waterway always delivers. Lovely atmosphere and great high end pub food. We go for cocktails, dinner/lunch with kids, without kids and always have a good experience. Since the restaurants reopened, Waterway have been the restaurant we keep going back as they really observe all covid restrictions and we feel safe with kids, without losing its atmosphere.
Thoroughly recommended.

The Waterway
Responded on October 7, 2020

Thank you so much for taking the time to write of your recent experience. We are delighted that you had such an enjoyable time with us and look forward welcoming you back. Please accept a glass of fizzy for you and a guest on your next visit, you can contact us directly at info@thewaterway.co.uk for this booking Kind regards, The Waterway team

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OT
OpenTable Diner
London
1 review
Dined on September 26, 2020
Overall2food3service2ambience2

Our waiter wasn’t wearing his mask over his nose and the people next to us were too close.

s
slmarsh
London
4 reviews
Dined on September 26, 2020
Overall5food5service5ambience5

Lovely little venue food was fast and the aranchini was delicious!

HW
HelenW
London
1 review
Dined on September 20, 2020
Overall4food4service4ambience5

Lovely location & great to be able to eat outside.
Menu had something for everyone & a specials board too.
Great selection of cocktails.
Service was a bit slow.

The Waterway
Responded on September 26, 2020

Dear Helen, Thank you for your review, we are happy to hear you had a good time with us and we were also disappointed that you felt our service was slow. Hopefully this incident will not deter you from returning again soon where a warm welcome awaits - we would love to offer you a glass of bubbles for you and your guest on the next visit. You can contact us directly at bianca@thewaterway.co.k for this booking - we hope to hear from you soon! Kind regards, The waterway team

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DV
DenileeV
London
2 reviews
Dined on September 20, 2020
Overall5food5service3ambience5

First time going here and everything was exceptional! The food was great and fairly priced. Thought the drinks are on the expensive side

The Waterway
Responded on September 26, 2020

Dear Denilee, We are delighted to hear you enjoyed your time with us, thank you for taking the time and for the 5 stars. Please accept a glass of bubbles for you and a guest on us on your next visit! You can contact us directly at info@thewaterway.couk Best wishes, TWW team

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E
Elly
London
3 reviews
Dined on September 19, 2020
Overall5food5service5ambience5

Fantastic location, wonderful atmosphere, the food and drinks variety and quality mean we will definitely be back

GW
GregoryW
San Francisco
6 reviews
Dined on September 18, 2020
Overall4food4service3ambience5

Great spot, especially if you are looking for outdoor dining!

C
Charmaine
London
5 reviews
Dined on September 16, 2020
Overall5food3service5ambience5

Antonio was very kind and helped well with me and my newborn baby. My mum's first visit and she loved sitting outside.

Pork ribs were amazing but the buffalo ribs on special were no way near as nice and we wish we'd ordered two pork ribs.

The Waterway
Responded on September 21, 2020

Dear Charmaine, Thank you for taking the time to write this lovely feedback. We are very happy that you enjoyed your time with us and we will ensure Antonio hears about your review. Please join us again sometime soon and have a glass of Prosecco on us for you and a guest. You can contact us directly at info@thewaterway.co.uk for this booking Kind regards, The Waterway team

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DZ
DavidZ
London
1 review
Dined on September 15, 2020
Overall4food4service5ambience4

Well set up currently for eating and drinking outside and lots of heaters for cooler times. The area covered with awning could do with a few tables less and mores spaced out than the entirely open air areas. My biggest issue is that there is no consideration for non smokers, and we suffer if next table has heavy smokers. Surely enough space for seperate smoking area?

The Waterway
Responded on September 21, 2020

Dear David, Smoking is allowed in our outdoors areas. If requested we will always try to accommodate our guests requests and move to a more suitable table. Unfortunately this is not always possible. We sincerely hope that you will forgive us in time and return and be seated at our lovely Balcony; where you can enjoy a beautiful view, our food, drinks and hospitality. Come join us soon and have a drink on us! You can contact us directly at info@thewaterway.co.uk for this booking. Best wishes

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OT
OpenTable Diner
London
3 reviews
Dined on September 15, 2020
Overall4food4service4ambience5

Very good service. Food and drinks came quickly. Sanitising measurements well set. I was called to confirm the booking and offered options to have dinner on the terrace instead of inside. The menu is quite varied for a pub-like environment.

s
sunil
1 review
Dined on September 15, 2020
Overall2food2service1ambience4

Amazing venue for drinks. Been there 6 times last 2 months. But Management has serious customer service issues. Just hate attitudes like they think they are doing us a favor by eating there!
Given them many chances. I’m done. Will take my business elsewhere

FAQs

The Waterway does offer delivery in partnership with Deliveroo.

The Waterway is rated 4.4 stars by 1610 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.