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About The Walnut Room - Chicago

The world famous Walnut Room has been a Chicago tradition since 1907. Located on the 7th floor of Macy's on State Street the Walnut Room is the first restaurant ever opened in a department store. With Circassian wood paneling imported from Russia and Austrian chandeliers, the 17,000 square foot dining room is both elegant and comfortable. Conveniently located in the heart of the Chicago theatre district the Walnut Room is an excellent choice to take a break from shopping or for a meal and a glass of wine before the show. And don't forget about the Wine Bar at the Walnut Room. Opened in November of 2007, the Wine Bar features a small plate menu as well as more than 20 wines by the glass. After all, in our store, we have been feeding the shopping tradition since 1905.
Enjoy a classic Mrs. Herring's Chicken Pot Pie, French onion soup, or choose from the more contemporary menu offerings created by some of the country's best known chefs as members of the Macy's Culinary Council.

111 North State Street
Chicago, IL 60602
View Larger Map

Dining Style:
Casual Elegant

Cuisines:
American, Vegetarian, Wine Bar

Hours of Operation:
Lunch: Daily: 11:00am - 3:00pm;
Dinner: Tuesday - Saturday: 3:00pm - 8:00pm

Cross Street:
Randolph

Dress Code:
Casual Dress

Price Range:
$30 and under

Payment Options
AMEX, Discover, MasterCard, Visa

Phone Number:
(312) 781-3139

Website:
http://macysrestaurants.com/walnut-room/

Catering:
Off-site catering provided by One Eleven Events Catering. Visit 111events.com for more information.

Parking Details:
Discounted parking for Macy's shoppers at the Randolph / Wabash parking garage. Validation available at Macy's express desk on 1st floor.

Public Transit:
CTA Pink, Green, Orange, Purple and Brown lines at the Randolph / Wabash stop. Both the CTA Blue line (Washington stop) and CTA Red line (Lake street stop) are less than 1 block from the store.

Executive Chef:
Sara Hernandez

Additional:
Banquet, Bar Dining, Beer, Full Bar, Gluten-free Menu, Non-Smoking, Private Room, View, Wheelchair Access, Wine

Private Dining

Our historic building is home to five unique venues, available to host a number of occasions including wedding ceremonies and receptions, birthday and anniversary celebrations, bar and bat mitzvahs, fundraising galas, teambuilding cooking classes and corporate events.

The Walnut Room - Chicago Ratings and Reviews

5
4
3
2
1

4.2

Overall Rating

based on recent ratings
food

4.2

service

4.1

ambience

4.5

value

4.1

Noise

Quiet

88% would recommend it to a friend

Special Occasion (54)
Great for Lunch (48)
Seasonal (48)
See All
Scenic View (38)
Comfort Food (35)
Good for Birthdays (34)
Afternoon Tea (29)
Good for Groups (27)
Fun (26)
Quiet Conversation (25)
Casual (24)
Good for Anniversaries (24)
Kid-friendly (23)
Neighborhood Gem (23)
Sunday Lunch (23)
Good for a Date (23)
Pre/post Theatre (22)
People Watching (21)
Cozy (20)
Worth the Drive (20)
Afternoon Coffee (18)
Business Meals (16)
Romantic (16)
Great for Brunch (14)
Creative Cuisine (12)
Bar Seating (9)
Authentic (7)
Fit for Foodies (7)
Happy Hour (7)
Healthy (7)
Quick Bite (7)
Gluten Free Options (6)
Handcrafted Cocktails (6)
Disabled Access (4)
Hot Spot (3)
Local Ingredients (3)
Late-night Find (2)
Notable Wine List (2)
Tasting Menu (2)
Good Vegetarian Options (2)
Great Beer (1)
Live Music (1)
Paleo Friendly (1)
Waterfront (1)
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1180 reviews
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 (Chicago)·Dined 3 days ago

Not a big menu, buy what they have tasted good. Service was so so, but it is the holidays and they were very busy. Love the nostalgia and history of the restaurant. Walnut Room wine and engraved glasses were neat.

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food4
ambience4
service4

vip
 (Chicago)·Dined 3 days ago

We made our reservation 2months in advance and specifically asked for a tree table. We got in line and waited approximately 30mins. We were next in line and told we would have a table next to the tree by a very kind hostess. Then another hostess walked up with a family that arrived after us and was near the end of the line. The guest had complained about the wait. Needless to say. They took our table. I said to hostess that I thought they were clearing that table for us, and she told me not to worry about what they were doing. But there wouldn’t be another table near the tree for another 30mins. The nice hostess apologized and said she was so sorry that the complaint family jumped us. I guess the moral I got to teach my children was to waiting patiently gets you nowhere. We then were sat behind the poll area where it took about 30mins to get a glass of water. Thankfully Robyn became our waitress and was very attentive and kind. She made up for a really terrible hostess experience.

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food5
ambience1
service1
value1

vip
 (Chicago)·Dined 4 days ago

Don't waste your time or money.

My mom had wonderful memories of the Walnut Room and described her experiences as "elegant." 2017 Walnut Room is a far cry from elegant.

Food is ok. Not worth it. Service is the type of service you get in a diner. Busboys bring your food and auction it off at the table. Waiters shout across the restaurant. Drinks are inconsistent in how they are made. Menu looks like it is a pub menu, complete with a cheap lamination job.

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food1
ambience1
service1
value1

 
·Dined 4 days ago

Beautiful Holiday decorations. make reservations on line. no wait when arrived. best to fo durring week leas crowded.

Tags: Comfort Food, Quiet Conversation, Worth the Drive, Cozy, People Watching, Hot Spot
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food4
ambience5
service5
value4

 
·Dined 4 days ago

We had couldn't get a reservation for an evening meal, we had to settle for 4:30. Jan 2, 1918 was the soonest date for a later reservation. When we got there on time, there were many tables open. The greeter tried to put us at a table in another area far away from the tree. When we complained that we made reservations and should be seated closer to the tree, she relented. When we left about 6:30 there were still lots of empty tables. The waitress had a sour attitude. The food was average (turkey, mashed potatoes, green beans), and not very warm and no gravy cranberry sauce, or dressing and seemed expensive for what we got. I think the reservation system is used to make folks think they are in greater demand than they are. We could have walked in at a later time of our choosing and gotten a good table. We informed Open Table that we were celebrating 2 birthdays, but Walnut Room did not acknowledge this.

Tags: Special Occasion, Seasonal
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food2
ambience3
service2
value2

 
·Dined 4 days ago

We went for fun to sit by the Great Tree in the Walnut Room of Macy's. When Marshall Field's was still around this was really special. Now, I wouldn't bother. The Great Tree and surrounding decorations were boring and unattractive. Our server was fine, but all of her other tables were on the opposite side of the restaurant, so she wasn't around much. The Hostesses were not checking any reservations off of the list, you just got in the reservation line as opposed to the non-reservation line so we still waited a good bit. The dessert was just ok, nothing special. Field's used to do the cute ice-cream snowmen. Maybe they still do but didn't offer it to us because my kids are bigger. I was very disappointed and wouldn't waste the money or time to do it again.

Tags: Kid-friendly
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food3
ambience2
service2
value2

 
·Dined 4 days ago

Food was mediocre. I ordered the holiday special pot pie. Few pieces of chicken and vegetables. Friends ordered mandarin salad. Mostly greens, few pieces of chicken.

Tags: Neighborhood Gem, Special Occasion, Great for Lunch
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food2
ambience5
service4
value4

 
 (Chicago)·Dined 4 days ago

There are two lines. One for reservations and the other for walk ins. We had a reservation and were seated in a timely fashion. Our server was very nice and pleasantly accommodated our requests for pictures by the tree. The food was good enough. The atmosphere was festive.

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food4
ambience5
service5
value4

 
 (Chicago)·Dined 4 days ago

It is our tradition to go to the Walnut room and have lunch by the Christmas tree. This was the best visit we’ve had in the past three years… It was extremely busy, but we were well taken care of. And this year the food was tasty and hot

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food4
ambience4
service4
value3

 
 (Chicago)·Dined 4 days ago

We had a wonderful experience. The Christmas tree and decor was beautiful. Excellent service.

Tags: Romantic, Special Occasion, Afternoon Tea, Business Meals, Good for Birthdays, Good for Anniversaries, Pre/post Theatre
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food4
ambience4
service5
value5

 
 (Chicago)·Dined 4 days ago

The ambiance is the only reason. We go to see the Christmas tree, however the food and service is awful. Rude staff and cold food.

Tags: Seasonal
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food1
ambience4
service1
value2

 
 (Dallas)·Dined 4 days ago

Enjoyed our lunch at the Walnut Room. We arrived early for our reservation so decided to get a drink at the wine room. Very nice, friendly staff.

Tags: Kid-friendly, Great for Lunch, Bar Seating, Casual, Seasonal
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food4
ambience5
service4
value4

 
·Dined 4 days ago

It was a pleasant place to eat and the atmosphere was a pleasure to spend quality time with family. I would recommend it to anyone.

Tags: Quiet Conversation
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food5
ambience5
service5
value5

 
·Dined 4 days ago

We sat by the windows.
The macaroni and cheese was bland and overcooked.
The turkey cobblestone sandwich was lukewarm and did not have enough cranberry mayo.
The chicken salad was bland, croissant was cold and soggy.
Our server did not smile and seemed to resent having to serve us.
This is our 4th year coming here to have lunch at Christmas time.
I keep hoping we will have a better experience each but am always disappointed.

Tags: Seasonal
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food1
ambience4
service3
value1

 
 (Chicago)·Dined 4 days ago

The wait staff was wonderful and the service was excellent. The food was very tasty, and the Christmas Tree is beautiful!

Tags: Great for Lunch, Good for Anniversaries, Afternoon Coffee, Quiet Conversation, Great for Brunch, Comfort Food, Afternoon Tea, Pre/post Theatre, Good for Groups, Scenic View, Seasonal, Good for Birthdays, Fun, Authentic
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food5
ambience5
service5
value4

 
·Dined 4 days ago

The potpie was really under standard, not at all like the potpie from Marshal Fields. It's a sentimental favorite, but they should just give it up and concentrate on the newer menu items that were quite good and well prepared. The service was attentive and professional, from hostess to food runner. I'm not sure why I made a reservation - they just asked if I had one and seated me when I said "Yes". There was no list, no checking off of names, and no indication that the reservation mattered at all. Overall it's a recommended dining spot, especially for impressing out of town guests.

Tags: Seasonal
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food3
ambience5
service5
value5

 
·Dined 6 days ago

My husband and I brought the kids..... we had a wonderful time the atmosphere was wonderful, service was wonderful, food was wonderful.....the kids enjoyed dressing up and as they called it eating so fancy.....wonderful night great for getting the Holiday started..... would definitely recommend people to go there

Tags: Seasonal, Fun, Good for a Date, Kid-friendly, Worth the Drive
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food5
ambience5
service5
value5

 
 (Chicago)·Dined 7 days ago

Yearly tradition great food as always!

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food5
ambience5
service5
value5

 
·Dined on November 17, 2017

Super nice holiday meal!

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food5
ambience5
service2
value5

 
 (Chicago)·Dined on November 16, 2017

This place never is a letdown. Great comfort food with a cheap prce.

Tags: Great for Lunch, Scenic View, Casual, Special Occasion
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food5
ambience5
service5
value5

vip
 (Chicago)·Dined on November 16, 2017

It's a great holiday tradition to dine in the Walnut Room.
The food is comfort food with a tweak ...the holiday mugs are
fun to collect...(my brandy alex could have been colder...)
the tree this year is a big colorful static bore...

Tags: Neighborhood Gem, Great for Lunch, Comfort Food
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food4
ambience4
service5
value4

 
 (Chicago)·Dined on November 16, 2017

Got right in with reservation, food came quickly then waitress disappeared! Waited forever for check.

Tags: Afternoon Tea, Fun, Special Occasion, Good for Birthdays
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food5
ambience5
service2
value4

 
·Dined on November 15, 2017

We were disappointed in the lack of decorations....the only thing decorated was the big Xmas tree and that was a little disappointing as well.

Tags: Seasonal, Kid-friendly, Great for Lunch
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food2
ambience2
service4
value2

 
·Dined on November 15, 2017

Went right in. Had reservations. I think reservations are a must at this time of the year.
Food was really good. Service quick. Waiter outstanding.
Would recommend a bread service with the entree.

Tags: Seasonal
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food4
ambience5
service5
value3

 
 (Chicago)·Dined on November 15, 2017

Not quite what it was when the store was Marshall Fields, but still fine. Was really disappointed with the tree decorations. Too fond memories of the old Field's trees. They still have the chicken pot pie from Field's which was a holiday tradition.

Tags: Afternoon Coffee, Quiet Conversation, Afternoon Tea, Seasonal
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food3
ambience4
service4
value4

 
·Dined on November 14, 2017

The Walnut room is beautiful with it's original walnut paneling and fixtures.Great ambience. The servers were super friendly and the food was served in a timely manner. The Christmas tree was beautifully decorated. A memorable experience.

Tags: Fun, Seasonal, Good for Groups, Great for Lunch, Good for Birthdays, Good for a Date
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food4
ambience5
service5
value4

 
 (Chicago)·Dined on November 14, 2017

I worked at Marshall Fields some years ago so I have eaten in the restaurants for years. Last Tuesday I ordered the Asian chicken salad. Have had it many times. But on Tuesday I was so pleasantly surprised to be served an absolutely gorgeous salad. It was beautiful and the most delicious salad I have ever had in the store restaurants. I've wanted to call the manager to let them know. Fabulous experience. Delicious lunch.

Tags: Healthy, Great for Lunch
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food5
ambience5
service5
value5

 
·Dined on November 14, 2017

Everything was perfect! Will be back next year.This is a very long review

Tags: Worth the Drive, Comfort Food, Special Occasion, Good for Groups, Quiet Conversation
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food5
ambience5
service5
value5

 
·Dined on November 14, 2017

Our table was ready when we arrived, but service was slow and the wait staff very inexperienced plus we had a trainee to boot! The food has really gone downhill from the Marshall Field Days. The tree was very nice and it is a tradition to dine under the tree in the Walnut Room.

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food3
ambience5
service3
value4

 
 (Chicago)·Dined on November 14, 2017

We come every year, always been great! Nothing has changed. Same great staff, location and food.

Tags: Special Occasion, Fun
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food5
ambience5
service5
value4

 
·Dined on November 14, 2017

This was my first and last time visiting the Walnut room. I was very excited to try this restaurant for the first time because I've only ever heard great things about it but I was EXTREMELY disappointed. The food was absolute GARBAGE. I ordered the slow roasted turkey and not only was my meal cold, but it tasted what I imagine cat food tastes like. My friend ordered the crab cakes and hers tasted like an overly salted tamale. The only positive thing I can say about this restaurant is that the server was very attentive and knew what he was doing (Oscar).

Tags: People Watching
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food1
ambience5
service5
value1

 
 (Chicago)·Dined on November 14, 2017

We had such a fun time at our dinner. Our server, Donnell, was terrific! The food was perfect as well as the ambiance. We've been coming here since I was little every year around Thanksgiving and Christmas. We highly recommend this place!

Tags: Good for Groups, Good for Birthdays, Seasonal, Special Occasion
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food5
ambience4
service5
value5

 
·Dined on November 13, 2017

We love the Walnut Room around the holidays. Their holiday menu and ambiance of the restaurant is perfect for celebrating the holidays with loves ones

Tags: Special Occasion
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food5
ambience5
service5
value5

vip
 (Chicago)·Dined on November 13, 2017

Friendly & professional service, pot pie & crancakes delicious, and lobster bisque creamy. Server, Stephanie, was outstanding with good suggestions.

Tags: Comfort Food, Fun
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food5
ambience5
service5
value5

 
·Dined on November 13, 2017

My sister wanted to take me to the Walnut Room for a birthday lunch. Neither of us had been there for years, but have enjoyed it in the past. I liked the online reservation system--BUT we said we were celebrating a birthday and it was never acknowledged. My sister also told the waiter and it was still not acknowledged. On arrival, there are 2 lines, 1 with reservations, 1 without. It seemed as if they were alternating between seating reservations and no reservations. I noticed that we were seated all the way in the back in a corner (with a reservation) and a couple from the no reservation line were seated near the tree. The tree is one of the main attractions during Christmas.

The malbec wine I ordered was not good and I would not order it again. MY sister's eggnog was excellent and well worth the $8 tab. We were informed that complimentary bread is no longer brought to the table, but we could order garlic bread for $6. We opted not. I had the butternut squash pasta and it was excellent. My sister ordered the asiago chicken. It was moist and tender and she had enough leftover for a second meal. The toffee on the ice cream pie was chewy instead of crisp. The frango cheesecake was dense and VERY chocolaty, more mint mudpie than cheesecake.

When our food was served, there was no flatware on the table. We told the food runner we had no utensils and were summarily told that we needed to find our server for it. We then promptly took some off a neighboring table. I informed the server, who apologized repeatedly. A manager also came to the table to apologize and gave us complimentary glass mugs. We told the manager we did not want the runner disciplined, but perhaps could use some retraining.

Overall it was a good lunch with only a few minor flaws. We also had a fairy princess come to the table, granting wishes.

Tags: Fun
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food4
ambience3
service2
value3

 
 (Chicago)·Dined on November 13, 2017

Helpful hint: there are two lines - one for people with reservations and one for those without reservations. I was told to stand in the line for those with reservations (since I had one for 12:30 p.m.-what luck!) I ended up standing in line for well over 30 minutes after my reservation came and went, and watched as everyone in the line without reservations were escorted to a table and greeted with warm regards. So don't even bother getting a reservation. Oh and if you have a large group, you will likely be seated immediately. Go ahead! Enjoy your meal while those who made a reservation in advance watch you from behind the fence and wonder what the heck they did wrong. I didn't even bother to stay for lunch. If they can't handle a reservation during lunch on a Monday, I can only imagine the disaster it will be to try to get in during the actual holiday season. Thanks for nothing Macy's, you ruined Christmas.

1 person found this review helpful.
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food1
ambience3
service1
value1

 
 (Chicago)·Dined on November 13, 2017

Christmas celebration

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food5
ambience5
service5
value5

 
·Dined on November 12, 2017

It is a family tradition to come down and dine under the tree at Christmas. We always enjoy it and this year we were able to book a table because we came down earlier than usual and found out about "open table" reservations--beats waiting for 2-3 hours!

Tags: Afternoon Tea, Gluten Free Options, People Watching
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food5
ambience5
service5
value5

 
·Dined on November 12, 2017

Holiday lunch in the Walnut Room with my 6yr old son.

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food5
ambience5
service5
value5

 
 (Chicago)·Dined on November 12, 2017

Server was great but food took nearly 40 minutes. Others ordered after us and received their meals first . Server was very apologetic but no One from management came over like most restaurants to apologize.

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food4
ambience3
service2

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