Nearby points of interest
Nearby points of interest
About The Walnut Room - Chicago
The world famous Walnut Room has been a Chicago tradition since 1907. Located on the 7th floor of Macy's on State Street the Walnut Room is the first restaurant ever opened in a department store. With Circassian wood paneling imported from Russia and Austrian chandeliers, the 17,000 square foot dining room is both elegant and comfortable. Conveniently located in the heart of the Chicago theatre district the Walnut Room is an excellent choice to take a break from shopping or for a meal and a glass of wine before the show. And don't forget about the Wine Bar at the Walnut Room. Opened in November of 2007, the Wine Bar features a small plate menu as well as more than 20 wines by the glass. After all, in our store, we have been feeding the shopping tradition since 1905.
Enjoy a classic Mrs. Herring's Chicken Pot Pie, French onion soup, or choose from the more contemporary menu offerings created by some of the country's best known chefs as members of the Macy's Culinary Council.
Chicago, IL 60602
American, Vegetarian, Wine Bar
Hours of Operation:
Lunch: Daily: 11:00am - 3:00pm;
Dinner: Tuesday - Saturday: 3:00pm - 8:00pm
$30 and under
AMEX, Discover, MasterCard, Visa
Off-site catering provided by One Eleven Events Catering. Visit 111events.com for more information.
Discounted parking for Macy's shoppers at the Randolph / Wabash parking garage. Validation available at Macy's express desk on 1st floor.
CTA Pink, Green, Orange, Purple and Brown lines at the Randolph / Wabash stop. Both the CTA Blue line (Washington stop) and CTA Red line (Lake street stop) are less than 1 block from the store.
Banquet, Bar Dining, Beer, Full Bar, Gluten-free Menu, Non-Smoking, Private Room, View, Wheelchair Access, Wine
Our historic building is home to five unique venues, available to host a number of occasions including wedding ceremonies and receptions, birthday and anniversary celebrations, bar and bat mitzvahs, fundraising galas, teambuilding cooking classes and corporate events.
The Walnut Room - Chicago Ratings and Reviews
The grand old dame of department store restaurants lacks the popular energy it once had but the service is good as is the food we experienced. Old world charm -- cloth napkins and tablecloths -- but a mostly empty dining room (on weekday evening). Nice city views through huge wooden casement windows.
We have been to the Walnut Room on many occasions and this was our worst experience by far. We had a party of eight (four adults and four kids) with a reservation. It was just after 5:00 on a Wednesday and the restaurant was slow. The food was fine but the service was really poor. Besides being extremely slow, my wife's soup was brought without a spoon and it took 10 minutes to flag someone done to get one. My daughter's meal did not come when everyone else's came and the waitress said she would bring it right out. We decided to share with her and all of us finished our meal and her meal still had not come. We had to complain to the manager to finally get her meal served. This in addition to drinks not getting filled, etc. The restaurant did comp 50% of the meal but they ruined the evening and created quite the embarrassment for our guests. It is unfortunate this Chicago tradition has fallen so far.
Except at Christmas time this is a conversation friendly hidden gem. There are good salads and great comfort food. The quiche often sells out. It is reasonably pricey. The service can be a little slow but it just kind of goes with the old fashioned historic vibe.
My mom and I dined here this week and we couldn’t have been happier! Our server was friendly and attentive and our meals were both delicious. My mom had the chicken pot pie and it tasted exactly the same as she remembered it growing up. We chose this location for our special occasion meal because of tradition and ambiance! It’s very conveniently located from the theaters too.
We had a wonderful time and the food was delicious. Our waiter was not too busy, however, was also not very attentive to our table. We had empty glasses multiple times that took forever to be refilled with water and pop. We had the soup and sandwich, the famous chicken pot-pie, and a mint ice-cream pie. The food was very tasty and the prices were very reasonable. We will come back and pray our service is a bit better.
The service was mediocre at best. Our nice waiter informed us that the kitchen was running 20 - 25 minuets behind. Our appetizers and plates were not removed when the entree was served forcing us to stack the dishes ourselves to make room for our lunches. One person in our party was served her meal about 15 minuets after the rest of us. It took us quite a while to wave down a waitstaff person to tell them about the forgotten meal. The service was very poor compared to previous visits to the Walnut Room.
I thought the food and service at the Walnut Room were great. We were seated at our reservation time and I would recommend it to my friends. I will say that the large Christmas tree in the center of the room is absolutely the ugliest christmas tree in the western hemisphere!!! It really took away from the ambiance of the room. Previously, when the tree was displayed in the Walnut Room when it was Marhsall Fields store at least it looked like a real Christmas tree and made the room very pleasant. This current tree is a disaster!!.
Although we had reservations scheduled for 2 hrs before a theater show, they made us late to the show. We waited in the line for those who already had reservations for 30 min before being seating. After seated, waited 30 min and still no server had come to take our order. Flagged someone down to take our orders and explained we had a show to get to. They promised to rush our order. The order came 30 min after promised and was all wrong. What food we tasted was good but after 4 attempts to correct our order we gave up - paid without eating much, and left to rush to our show, which we ended up being late for.
Took my Mom to the Walnut Room to have lunch around the Christmas Tree. We had a nice table didn't have to wait too long for our table, but the food took FOREVER and mine was just ok, my Mom's was burnt and cold and my husband's was cold. WILL not go there for the food ever again!
The atmosphere was amazing. The restaurant itself is gorgeous. The Walnut Room is so well known for many things and I had very high expectations when making my reservation. The Christmas tree was still up in the first weekend in January. It was AMAZING! So beautiful.
My mother and I arrived at noon for our reservation at 12:15p. We waited in what I was told was the reservation line for about 20 minutes and we were seated by 12:20p. Five minutes past our reservation isn't too long to wait to be seated, but we didn't receive our food until close to 1:10p. The beef tenderloin was DELICIOUS. The potpie was lackluster and I was very disappointed. It tasted okay, but just seemed lazy to me. I'm not an experienced cook and I feel like I could put more effort in at home.
The service was poor; We barely saw our waiter. I asked for our check shortly after receiving our food because we were already running late due to our wait on the food.
I would recommend people experience the Walnut Room for the Christmas decorations during the holidays. However, I don't I would go back unless I was taking out-of-towners to experience Christmas in Chicago.
The Walnut Room is always a special treat for the Holidays. It has become a family tradition to have a nice lunch at the Walnut Room with my daughters and their children to enjoy the Christmas tree and Macy's windows. Food prices are very reasonable. The food portions are also very filling. We all enjoyed ourselves very much and will surely enjoy the ambiance of next year's decorations for the holidays!
Sadly, I cannot give a rave review. We waited too long to be able to get a pre-Christmas reservation, but did get one for late afternoon a few days before the Great Tree would be taken down. We've been to the Walnut Room before and thoroughly enjoyed our food. Unfortunately, the best part of this visit was the room itself, and the wine. 4:30 is not the time to go: our impression was that our entrees were "leftovers" from the prime lunch hour. We decided that we'd settle for beverages and dessert next visit if we couldn't get a better reservation time.
The server brought our appetizer and wine, and we were just starting to eat when our entrees arrived - much too soon. I had ordered the crab cakes, which came with a side of mashed potatoes and salad. The crab cakes might have been 2-1/4" in diameter at best. They were thin, overcooked, and not much more than room temperature. The "salad" appeared to be nothing more than the remnants of a bag of red-veined spinach dumped over 2/3 of the plate. There was a trace of oil (which apparently passed for dressing) on some of it and the rest was dry . The potatoes were good, and a little warmer than the crab cakes. My hubby ordered the signature chicken pot pie, which also was barely warm. He felt there was too much gravy, though. Very disappointing, and not at all what the Walnut Room usually delivers.
Service was actually bad. The hostess stand was more occupied with cell phones and private joke. We got our food about 7 min after we ordered it and it looked as if it was sitting out for a long time. It then took us another 5-7 min to get out silverware and then more time for our water. They kept forgetting things. It tasted fine. Asked for the check, couldn't find the waitress to pay, gave another women my credit card then received another bill because the server forgot she already dropped one off. This is not the walnut room it used to be.
Your internet site was garbage....I made the reservation for Saturday and when it confirmed to me on my email it was Monday. Then when we arrived (on time) they couldn't find my reservation so we were seated no where around the tree, where I asked to be seated.....the food was great and the service was great...but the ambiance we were looking for was not what we expected....then when I got home there was an email saying that my reservation was seated and now asking for my review.....your internet site stinks!
I had a great time w/my 2 granddaughters. The Magic Fairy w/the scepter, wishing dust, and wishing stone is truly special. The tree is magnificent w/the changing color lights. The children also especially liked building their own ice cream snowman. The food is just like I remember from years ago w/o gouging on the price. The girls were mesmerized, and the best was when the 6year said, "It's better than I thought it would be!"
The Walnut Room is a Chicago icon, yet its food and neglected upkeep have started to make this shining star dim. Their menu is very small and lacking in creativity. I had the lobster bisque and it was clumpy and looked more like gruel than bisque. The chicken croissant was nothing special but tasted fine. I feel like I have grabbed similar sandwiches from the pre-made sandwich cooler at the grocery store while running to catch my train.
The Walnut Room was established in 1907 and it looks its age. The walls are crumbling and chipping in places, the carpet is just filthy and the seats were all scratched and torn up. This is not the kind of elegance I remember this place being.
The staff, however, were great. The ladies at the hostess stand were welcoming. Our waiter didn’t say much of anything beyond “Can I take your order” but he was attentive and seemed nice. Some staff were milling about chatting and laughing among themselves, which I feel should be saved for in the break room and not on the floor, but it didn’t impact my experience.
I would recommend people checkout the Wallnut Room before this past-its-prime establishment decides to finally retire to the history books.
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