The Walnut Room - Chicago
Enjoy a classic Mrs. Herring's Chicken Pot Pie or choose from the more contemporary menu offerings created by some of the country's best known chefs as members of the Macy's Culinary Council. Join us On Sunday's for our wonderful Brunch Buffet, which is highlighted by our chef carving station, traditional Walnut Room classics, and a refreshing Mimosa.
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So happy that IF you ask.. they bring bread! Makes the meal complete
Good food and service
Delighted "Marshall Field & Company" sign on outside of building
Disappointed the Fountain was not working
Disappointing the back/waitstaff had spots on uniforms
Could use a fresh coat of paint
Restaurant was much more polished when owned and operated by Marshall Field & Company
Made a reservation for Sunday and was told upon arrival that they only do Buffet on Sundays at $25 per person. This was way out of my budget and the place was dark and musty. Would NEVER eat here anyway. It has really gone downhill.
When I made the reservation for lunch it was a table seating for lunch, we were able to view the menu as we were deciding what to eat. When we arrived on Sun we were told it was a buffet, neither of us like buffets but since we were there we just decided to stay instead of trying to find a place for lunch. The food was cold, carving station for "steak" the meat was tuff! Disappointed that know one bothered to contact me and let me know otherwise that it was a brunch on Sun, it never stated that when I made a reservation!!
It was very dark and the room had an odor of stale carpet. So sad to see a vibrant gem that does so well for the Christmas season completely go down hill during the off season. Food was just OK, and the whole place was empty, including Macy’s, felt abandoned.
The food was ok but most of all some of our food was cold. The service was average. The waiters and service employees spent most of their time argueing with each other. The bathrooms we're filthy. This is no longer a place I would recommend to anyone.
Delicious as always and awesome service!
My boyfriend & I had our date night here last night 1/9/19. We both had the Salmon which was beyond DELICIOUS!! Our server (can't remember his name) was very attentive & was wonderful. I would dine here again & also recommend to family/ friends
Chicago Icon, a classic. Good food, atmosphere, and service.
Food was good but, as always, the service was fantastic. The staff was very attentive and service was fast.
Great view but we visited while they were taking down holiday decorations.
Horrible! The staff spent more time talking to each other than actually performing their jobs. When we arrived, there were 6 women “hanging out” at the hostess stand. We stood in front of them and I had to actually address them to get service. I actually took pictures of the staff hanging out together at the hostess stand and they had no clue. The buffet was a mess with food everywhere. Many of the dishes were almost empty and no one was in a hurry to refill. So sad to see such poor quality.
Brunch was good soup. Could have been warmer selection was ok
I take my daughters and my grandchildren every year. As a new family tradition. The food was delicious but overpriced for a buffet. I asked for a round table about 2 months ago and when we arrived, we were to be sat off to the side of the tree. Our table was changed upon arrival. All in all, it’s always a nice time to share with family.
For the money of the buffet there should have been a better selection.
When we arrived and I asked if where I need to go to advise we were there the hostess was not the mostess let’s say. I asked to be seated near our friends (arranged via email) and was told they could not accommodate. However there was an open table next to them and they sat another group there after we were sat. Yes the table was large enough.
The buffet, the food was good however for the price you would have though a salad of non sweet items would have been available. Possibly some peel shrimp and crackers for the cheese spread and cubes.
The deserts were store bought. Nothing made in their kitchen. Our server was good. No complaints by me.
The Tree was beautiful. No complaints there.
Now on to parking $51.00 per car after the $3.00 Macy’s discount. The Girls Day with my daughters and four grandkids ended up costing me over $400.00, and no shopping was involved
Unfortunately this will not be our new tradition.
Service was slow and unfriendly. This was our first (and last) time dining here. Had reservation on a Saturday night. It was not busy and there appeared to be a lot of staff standing around not wanting to be bothered. The floating fairy was pointless as our only wish was someone to greet us and take our order. The staff at the hostess desk talked the whole time and seemed put out by greeting, seating, and taking pictures of guests wanting a picture with the tree in the background. The experience of eating here under the tree was a let down. I'm sure back in the day, when it was Marshall Field's, it must have been a different experience with impeccable service. It's unfortunate that such a historical place looked run down and deserted. The buffet food was fine.
Enjoyed the Great Christmas Tree as well a nice buffet. The buffet had foods to fit all diets, vegetarian as well as low carb and regular. Nice drinks.
I used to love the walnut for a really nice, intimate date night but after this last visit they turned everything into a Buffet and it was crowded with kids. The serve yourself aspect really devalued the place for me. Family friendly, yes. Date night, no go.
We first arrived and were greeted by girls gathered around gossiping rather than working. We witnessed a greeter laughing at a man who told her he was legally blind and had to wait for his friend to walk him to the table. She proceeded to laugh and say as he left, how can you see if your legally blind”. The buffet was not up to standards and our table was right by the tree that everyone wanted to take a picture by. No one should be seated there. Just rope off that section for pictures only. The paint is pealing off. This needs an overhaul and everything leading to and around the famed walnut room should be pristine. We won’t be back Macy’s.
You go for the ambience only. Some staff very friendly, others mumbling under their breath as you pass by. Meat carver picking at her hair. Kids not using tongs at buffet. Some issues with no tongs available. Needs more upkeep for cleanliness at buffet and bathrooms. Food is not equivalent to pricing. The best thing there was the meatloaf and potatoes as far as food. Off my bucket list.
The trees has seen better days! If the tree was prettier, the obnoxious red & green alternating lights wouldn't be necessary. The entire room looks dark and worn.
The 3 fairies were very pleasant and its a special touch especially for kids.
The chicken pot pie wasn't good and crust was not flaky. Hopefilly, the buffet is good.
Salvador was a good waiter. The waiters appeared to be busy, hurried.
I had the best server BJ! He was awesome. The manager said that they would mail us the mugs they were out and my twins was so disappointed. We will come again! Great food great service. I’m pleased!!!
I have been coming to the Walnut Room since I was a little girl. I then brought my son since he was little, he is 25 now. Now I still go with my friends. We come every Christmas and love it!!
It’s tradition for us to visit every year at Christmas time. I was disappointed in the menu. They have limited items and are mostly focused on their new buffet. I’m in a wheelchair and it was a little difficult getting to my table I wouldn’t want to keep making people move every time I wanted to go back up. I just ordered the pot pie. Which was good, not great. I like the peach nest, but they didn’t have it as an option right now because of the holiday season. I was told it was too time consuming to make. They were out of Christmas mugs too, but there’s only two days left of there “holiday” menu, so that was expected.
As a child/teen my mother took us the the Walnut Room, it was owned/operated by Marshall Fields. On a positive note the chicken pot pie is just as good as I remember and the brunch was tasty. Unfortunately the service has gone way down. From the minute you are greeted (staff was hanging out at the check in looking bored and annoyed), to the arrival of the table (which was not set) and the general feel felt unprofessional. As a Christmas gift we took my mom down memory lane (her grandmother took her as a child) and surprised her with brunch. Ten of us attended, including her grandchildren. Luckily she had a great time but I was hoping for more magic. If I managed the restaurant, I would focus on teaching the staff just how special this restaurant is, was and should always be. The sparkle is gone.
Was disappointed in the food. Barely warm. Service was excellent
Visiting the Walnut Room over the holidays has been a family tradition for us for many years. This year I was disappointed in my Fields special salad, overly doused in dressing, and in the addition of a buffet, which increased the cost of our meal substantially. The child’s buffet especially was not worth it as the entrees were chicken tenders & Mac & cheese.
Had a great mother daughter lunch here. Staff was very friendly and the buffet was delicious. Thank
We visited the Walnut Room on Saturday January 5th and had the great tree buffet...what a wonderful experience! The tree was beautiful! We especially loved our waiter, BJ, he was attentive, pleasant and knowledgeable!!
Food was great! Felt a bit rushed but overall would try again.
Good was great! Manny, our waiter was super friendly and helpful. The check in process was a bit confusing. We had a reservation but they were taking those in line first. The hostesses were not helpful explaining the process. They were too busy having personal conversations. But they didn’t ruin it for us. The room is beautiful and the buffet was lovely. Highly recommend the bisque soup and desserts.
Went for the Christmas Tree and dinner. Tree waa nice. Buffet was limited and empty. Food was not good. Disappointed
Took my wife there for a date night. The wine was great the food however was just ok. We really don't know if we'd go there again for dinner.
My wife and I visited the Walnut Room for the very first time on Friday, January 4th. We are long-standing Chicagoans and hadn’t been to this great establishment.
We had seen positive reviews for this place and ended up making a dinner reservation in November!
The dinner buffet was exceptional, with classic and delicious offerings like hummus, Wisconsin Asiago crusted chicken, terrific meatloaf and carved to order roast beef. Our server this night was Salvador and he was very friendly and provided great conversation. He even made great menu item recommendations. We can’t wait to be back!
Love having a meal under the Christmas tree—a holiday favorite!
The menu was small. Not much to choose from. We were then going to try the buffet, but the carving station was scraps. The cheese platters were picked over. Not at all what I was expecting from the Walnut Room. As far as I have heard it has quite the reputation in Chicago. But when I looked more closely at other reviews, like on Yelp. They were all poor. Everyone was disappointed. We were able to sit by the tree which was nice, but we ordered a drink and the kids a dessert and left to have dinner somewhere else. It’s really too bad.
Service was a bit slow. I was surprised the menu was basically buffet. The price was right for atmosphere - it felt very cruise ship restaurant buffet.
All was lovely except for the rudeness at the hostess station when you check in. People were rude and almost acted like they didnt want to be there.