The Twisted Oak
All our food came out at about room temperature. Appeared to eithe have been cooked ahead of time and warmed up or sat around prior to being served.
We have been here numerous times and this was not a good meal
Drinks and food were delicious. Hostess was very slow getting to greet us. We were without our secound round of drinks for a good 15 minutes, while the hostess ans bartender were chatting. Just a little awkward. But our first visit everything was AMAZING! Service, drinks, food... all brilliant. So maybe we can toss this up for being Valentine’s Day?
Unfortunately The Twisted Oak is an experience I would rather forget. At first it seemed like it was going to be a nice Valentine’s night with a funny waiter who knew about our dietary restrictions from when we made our reservation, but this quickly changed after we tried to place our order. After we ordered we were quickly forgotten and didn’t see our waiter again until it was time to order dessert. When it finally came time to pay for our bill we were miss charged by $100 and it took almost 20 minutes to fix it.
This was for valentine's day. The food was amazing, definitely get the truffled chickpeas and the duck lasagna, the brussel sprouts and the bbq carrots. The duck entree was slightly underdone-it's skin not as crispy as I would like but the farro underneath it left me wanting to lick the plate. The service was pleasant but extremely slow. It felt like there was something going on like a missing waiter or something. We would have had a second glass of wine if the waiter had come back at any point during the main course and it was 10 minutes after dropping off desert menus before someone came back so we skipped desert. It seemed like they were having an off night. That being said, there were so many appealing things on the menu, we just have to go back and give them another try.
Things to improve: sloppy, slow service from hostess to waiter, store bought, somewhat stale bread, dingy, depressing atmosphere. How much effort would it have taken to do something special for Valentine's Day?
Food was very good, but unfortunately the experience was not a good one due to above.
The service was the worst. We arrived at 7.30 for an 8pm reservation and went to have a drink at the bar. It took 30 minutes for the bartended to even come and take our order. Then at 8.25 we were told our table wasn't ready (25 minutes past the reservation time) and it would be at least an hour. They suggested our party of 6 could squeeze at a couple of tiny hightop bar tables but that wasn't going to work. It took them another 20 minutes to put 2 tables together and seat us in the dining room - so now almost an hour past our reservation time. We ordered some snacks and then waited a while before we could order appetizer/salads and entrees. I ordered a frisee salad that was supposed to come with a poached egg which was not on there. I mentioned it to the waiter and he told me the salad was correct as delivered. I had to lift the lettuce out of the bowl to show him there was no poached egg there. He took it away and came back with one covered in water and not runny. We waited a long time for our entrees to come - about an hour - and they were only luke warm when served. When we asked the staff if there was a problem, are they short staffed, what the issue is they claimed there was no issue, they were not short staff and acted as if it was all normal. We have been to The Twisted Oak several times and know this dismal service was not normal. However it was embarrassing that we had selected this restaurant as a bit more special to celebrate a special friend's birthday. We expected that at least the staff would make it right on the bill or for a future visit but this was not the case and again they acted as if there was nothing wrong.
I have been here once before and really enjoyed, however this time the restaurant was so backed up that it took almost 2hours to receive our main course.
We generally love this restaurant but service was horrendous on this visit. We waited over 1.5 hours for our entree's and we never got honest information about what was going on. Clearly the kitchen was having major problems as several other tables were also waiting unusually long. I suspect the chef walked out, or threw some kind of tantrum in the kitchen. After giving us some cheap complimentary greens, i made a comment to the waiter that the gesture was underwhelming and they eventually did the right thing by comping us a very good pasta appetizer and a round of wine. Our waiter did the best he could, but was seemingly getting directions from higher up not to tell us what was going on. I think it's very foolish of them not to give us the straight scoop as it makes me hesitate to go back again. We have been there several times and considered it one of our favorites in westchester up till now.
The service was so poor it was almost non-existent.
Our food was batelet room temperature, bland and not worth the price.
Great dinner and drinks
Very good food, but poor service. Slow, unfriendly, inattentive.
It was great. Would definitely return
Easily the worst fine dining experience of my life last night.
We arrived at 7pm last night, and the place is dead. Maybe 15 other patrons, and we were a 7-top out for a special family dinner since my mother was in town.
Despite being a daily farm-to-table restaurant, they were out of several items that we wanted, swordfish & clams (7pm, dead restaurant -- they surely didn't "run out") Anyway, we worked around it. Our appetizers came out after 45 minutes, & several of the pastas were cold. We were still waiting on entrees for another 45 minutes, and at this point I asked my server to speak with whoever was managing the floor.
After making me wait at the maitre d's station for ~10 minutes, the chef himself comes out of the kitchen. He informed me he was running the front and back of the house. Surprised at this, I explained to him how long things were taking since we were now nearing 2 hours without entrees, and his response was:
"What do you want me to do about it?"
Stunned, I actually said "Well, I think you should apologize and get our food out. And I'd make it right if I were you, comping something ..."
He interrupted me and said, "Just leave. You should just leave." Walks back to kitchen.
When I got back to the table, my wife informed me that while I was waiting for him during that 10 minutes at the maitre d' station, he was heard shouting at his kitchen staff "WHAT THE F' ARE THEY COMPLAINING ABOUT?" repeatedly.
We actually just got up and walked out as he instructed.
I am still stunned by this whole encounter.
The Twisted Oak feels like a once-solid restaurant that has past its time. Empty restaurant. Poorly sourced menus. No one working the front of the house. Chef going full Gordon Ramsey & shouting at staff. Arguing with customers.
What a bizarre shame.
Food good but menu not as exciting as prior visits. Service a bit rushed on a night when restaurant wasn’t crowded.
The best thing was the flavors of the food, and I believe that this is why they often get very good reviews. It is clear that the chef is creative and knows what good flavors is, however, the execution needs a lot of work. What seems to be missing is a good “captain” in the kitchen. Two of our three entrees came out raw—Salmon and Duck, whereas the other identical salmon entree came perfectly cooked medium-medium rare. When we sent back the raw entrees they were not replayed for presentation when they were returned to us. In fact, one appeared to be just throw onto a different plate with some of the original ingredients missing, so it had to be sent back again. Very unprofessional! It was clear that no one was taking personal responsibility in the kitchen for execution of the plates. Then, the final straw was that you were not allowed to order anything until the entire party had arrived. Even ordering a simple snack for the table was forbidden. And because one member of our party was delayed we’re were forced to just sit there hungry until everyone was present. The excuse was given that these were the rules of the kitchen and it was busy. We eat out weekly at a variety of restaurants from fine dining to super casual, and I’ve never experienced anything like that. Again, the kitchen seems to have a lot of problems with serving the clients well and without a good kitchen, you don’t have a good restaurant. I doubt we will return since there are so many alternatives to choose from.
I would say that this is a must visit restaurant if you find yourself in the Westchester area, it is by far one of the nicest that I have vistited. I was in Tarrytown on a business trip and stumbled across this gem, the atmosphere is elegant but inviting, the food was outstanding, and the service was excellent. My only wish is that I have another chance to get back and try more of the menu!
Came here with another couple on Saturday night at 7:00. We were promptly seated. The place is small and the acoustics are not great so the rather large table next to us created a difficult environment to talk. There are not many things on the menu but were told that 1 of the 5 appetizers was not available as well as 1 of the 5 entrees. I'm sure we were the first seating of the night so that was upsetting. Our appetizers were brought out and one order was forgotten. We had to wait until that was made up before we began eating. (the hot appetizers were now cold) It took almost an hour between the appetizer and main course to come out of the kitchen. No acknowledgement or apology offered.
Not a particularly enjoyable evening all in all.
Service was so incredibly slow. Salmon was encrusted in salt, it would have been good but was inedible because of it. The pork was done nicely.
Very innovative cuisine !very well prepared and great presentation ..
The service was great. The food tasted good but very small portions for the price. Not a good value. The appetizers came out in reasonable time but entrees took a long time.
This used to be a favorite but the last 2 experiences have been extremely disappointing.
Service took hours and the food was below mediocre.
After waiting an hour for appetizers which were great, we should have stopped there.
The duck was such poor quality I ate less than half, brussel sprouts were so salty they were inedible.
So sad to have to cross this place off.
Twisted Oak is my favorite Tarrytown restaurant. It is expensive but every dish is great. They use local ingredients and very innovative cooking. I have been here several times and look forward to returning yet again.
The food was less than average. One of the salads was poorly washed and "sandy". The lentil soup was "nothing to write home about". Portions are small. The place is overpriced.
We've been going to The Twisted Oak for many years. We went recently there with our friends. The hostess asked for our reservation without saying Good Evening and refused to give us a table in a quiet room. The waiter was polite, but spoke with a such heavy accent that we could barely understand what he was saying.
Our waitress Casandra was a delight. She offered up suggestions that were spot on. Hats off to the chef for thinking out of the box. Not your typical menu & loads of fun.
It was a great experience! They were helpful in getting us out before our show. The food was fresh, and tasty. We will be back!
We arrived on time for our 5:30 reservation, and told the server ( who asked), we were going to a 7 pm show. We did not get our dinner until 6:45 ! So , as good as the food was , we had to rush to eat it —- which was NOT enjoyable . It was not the servers fault, but the kitchen . Not sure if I will return .
Salad was pricey for just lettuce. Waited 1 hour and 5 minutes to receive entree. Waiter made very little contact and never asked if we wanted another drink. Made reservation almost 1 month in advance and was seated near front door to catch all the cold air. There are many other options in the vicinity for better food at better prices with better service.
This was my first visit to The Twisted Oak. A limited, seasonal menu is my kind of dining and I really wanted to like this place. Given the limited number of items, everything should have been on point. The risotto was a tasty start to the meal and prepared well. The roast chicken breast was on the dry side, saved only by the sauce on the plate. Service, while polite, seemed unpolished and insincere. I noticed the server upselling to the most expensive items on the menu when I asked for recommendations. When the manager and server asked how the meal was going, it almost seemed perfunctory, rather than out of genuine interest. My observations about the chicken were met with a shrug, and no further comment. Overall, the meal was "good" but nothing exceptional.
Food was very good. Our server was about as subpar as you can get for a fine dining establishment. Bad reflection of chef and product. Sadly multiple best selling items were sold out and we had only a 7:15 reservation. Which is also a ding.
The restaurant came highly recommended to us. We looked at the website. There was not a menu or prices to view on the website so we went sight unseen. At first the server was very attentive but as soon as the room started to fill, he gave us the impression we were an annoyance. The food was fair to good depending on our choice , very pricey, and the portions were TINY. We left hungry after paying a hefty price for a average meal. For those prices and portions I would expect the food to be spectacular.
Our party of 4 arrived 15 minutes late on a Saturday night and we were shown to our table with no hint of wrongdoing, lol. We were right next to the kitchen, which wouldn't have been my first choice, but it wasn't awful.
They brought us bread and cocktails very quickly and our waiter was extremely professional. Our water glasses were kept filled at all times. The pacing of the food was VERY leisurely and next time, I will make sure we aren't trying to catch a concert afterward, so we can relax and enjoy. The truffled chickpea snacks were delightful. My hubbard soup was delish. My halibut was cooked perfectly and the decadent cream sauce made it luxurious. We all enjoyed the sunchokes, although I would have liked them cooked just a touch more.
The others all enjoyed their food immensely: 2 pork loins and one duck.
No time for dessert unfortunately but we will definitely be going back.
Waiter was very druven to ingorm us how awesome this place was. . Almost to nausea
The Twisted Oak never fails to impress. Consistently good food and great service. The front room had more ambiance than the back room.
One of my favorite restaurants in the river towns. Nice ambience and very good food. Great cocktails too. Service is usually quite good.
We love this place. It's our "special occasions" spot :) and we're never disappointed!!
I took my Mother for dinner and we had an absolutely wonderful evening. We enjoyed everything as well as the meal. Pretty much a perfect evening. Going back again soon.
Restaurant week... nice menu
Service could have been better. Had a six pm reservation and the soup wasn’t ready yet. When it was served it was tepid. Service a bit slow
Delicious food and nice atmosphere! We had salmon and their fabulous gorgonzola salad.
The wait for our food, both the appetizer and the main course, was very long. We waited almost an hour for our main course; and when we finally questioned our waiter, our food came out one minute later (which meant it was ready and he probably forgot about us).
Meh. Went for our anniversary — although we didn’t tell them so may have made a difference. We sat at the bar because we like dining at bars. Bartender was very nice but first course pasta was cold, and entree chicken was underdone, which took a long time to get and they also forgot our sides. Fingerling potatoes were amazing though.