The Rotunda at Neiman Marcus - San Francisco

Hostess & server were great. Had to ask twice for the popovers.

Excellent view, worth every penny!

Expensive, but you do get popovers with strawberry butter and consomme.

Loves the rotunda! The food was delicious, the service was impeccable, and the drinks were delicious. We were late and they were accommodating. We will be back!

Fabulous as always! Chic restaurant overlooking Union Square. Lovely servers. Delicious food and wines. Wonderful popovers served with strawberry butter. Adore this place.

Lovely from start to finish.

Inattentive server.
Drinking water was warm, not even room temperature.
Also, I’m a dog lover, particularly service animals, but there’s something odd about seeing one perched upright on a chair at the next table.

Lunch chicken salad was extremely disappointing. A scoop of bland chewy chicken salad plopped on bagged salad greens with no dressing. At least it was expensive. Our waiter never came back to check on us and I wanted some dressing for the bagged dry salad greens. I even asked another server that was refilling waters to find our waiter. Never happened. Something has gone terribly wrong here. We have enjoyed lunch here for many years and sadly, we are never coming back.

Consistent.....
Good food,great service and convenient

Not what you would expect for a Neiman “experience”. Don’t bother to waste your money.

Cobb Salad terrible and under dressed

The chicken broth and the popover with strawberry butter were great as always. But the edges of “toasted” bread for my crab melt was so hard it scratched the inside of my mouth badly. As for the French dip my husband had it was mediocre at best with very little meat. You can get far superior French dip at Hillstone on Embarcadero for the half the price! The food quality has gone down tremendously sine my last visit a few years ago. Disappointing!

Very pricey for what it is, but you go for the beauty of the room — the stained glass dome is spectacular and sitting in one of the curved booths, you have a sense of an opulent bygone era. Of course, this is emphasized by the luxury department store (“Needless Markup”) that houses this San Francisco icon. Old world charming. Crazy New world expensive.

Always enjoyed dining at the Rotunda. Noise level is a bit high for comfort. But otherwise, all is great.

Always beautiful to sit and people watch in the rotunda. Food was very good, service excellent. A must when shopping in Union Square.

overall it was a big disappointment
in the past the food was very good & the service without peer but this time nothing was very good
even the signature popover was nearly burned
perhaps the chef was having a bad day but I am sorry I recommended it so highly to my 2 friends that had never been there

I love to treat my friends & gr’kids at rotunda all the time.
Very special place.

it is a beautiful room, and the service was excellent. The complimentary popovers with strawberry jam and petite cup of chicken boullion are lovely extras. This restaurant is very pricey ($28 for a turkey burger, $50pp for high tea exclusive of champagne), but I do enjoy it for lunch when shopping. I would also consider hosting a birthday lunch or special occasion tea or lunch here.

Tea was good, sweets and sandwiches were not for high tea

Food was really underwhelming, particularly for the price. We likely will not return.

Best experience ever. We love the place so much, we can’t wait to go again.

The lobster soup was consisting 90% of cream

Strawberry butter for bread was really good. Overall food and tea quality was great.

Service was very slow. Waited a long time for coffee and our check.

We loved the popovers and consommé - Neiman classics - but the tea service itself was fairly average. The server was friendly but didn’t clear the dishes until we asked (and we needed them cleared since they’d brought in the next course of food).

We came for a three generation High Tea Service at the Rotunda. I gave only one star because the champagne and popovers were good.

We arrived early for a 2:15 reservation. We didn’t receive our food until 3:15!! We were starving by that time, so when it finally came, we gobbled it up, given no time to think of quality because of our hunger. But,after receiving our champagne AFTER all the sandwiches were already gone we realized this was not right and thought about our food quality. The kitchen was very slow, we waited forever after ordering. The sandwich bread was dried out, cucumber and other decorations limp, the little cheesecake pieces dried to the point of rubbery. They must have given us a old tray from yesterday and the waiter said it should never have gone out. Besides the event is totally overpriced for what you get.

Our waiter was very nice, attentive and at the end very apologetic and did his best to rectify the situation by offering new sandwiches and desserts and giving us a discount.

We should have just had a regular meal i stead if High Tea. Never again at NM.

If you want a nice High Tea experience, go to Lovejoys Tearoom on Church Street in San Francisco instead. Everything is fresh there and you get SOO much more
for your money. Unfortunately, they were fully booked during the holidays so we went to Needless Mark Up instead. Oops, sorry I mean Nieman Marcus instead.

Very poor quality for afternoon tea, doesn't worth it at all. Beautiful location doesn't compensate for mediocre service and desserts with the quality level of Safeway.

Very pleasant dining in all respect. Waiter was pleasant and accommodating. Soup was hot; salad was cold.

We had a wonderful time! Food was delicious! But it was cold in the Rotunda

Food was great! Was happy to find several Vegan options on the menu!!

I always take my daughter to The Rotunda at holiday time and for special events. Our favorite Ahi Tuna appetizer was super small for the $25 price tag. Two appetizers and two glasses of champagne added up to $85.00 before tip. Also we had to ask for chips to go with it. In years past, it was served quite differently and chips were included. Also, our waiter was not pleasant and seemed quite put out. I think The Rotunda's reputation deserves more professional and pleasant staff to serve its customers. That being said, we do so enjoy The Rotunda and will come again.

Great place for lunch. It’s not cheap but service is very professional and the little cup of broth and freshly baked roll really start off the meal. Lobster spring roll is delicious!

I come here because they serve the best Ahi Tuna Sandwich. I wasn’t happy in my previous visit, but everything was perfect this time around. Nick, my server is hilarious, sassy, knowledgeable about the food and wine. He’s perfect. I’ll be here more often!

My wife and I eat brunch at the Rotunda every New Years Eve! We love it! Delicious food and excellent service. A great way to start the new year!! Thank you! :-)

We had the tea service. Food was fine, service was fine. Seating could have been better. A bit overpriced for the overall quantity/quality of the tea itself. $35 would have been more appropriate than $50. Additional charge for nice glass of sparkling wine was fine.

Food was overpriced, servings were small, but delicious. The famous popover was over baked however the strawberry butter was great. The waitress recommended the Ginger pumpkin eclair, I tasted the pumpkin but not the ginger. I would not recommend this dessert.
Its a place to experience ONCE only. I asked for a window seat and the host said 'others have requested first'. I made my request on my reservation under comment on Open Table, my request apparently did not count. I know they read my comment because I was given a birthday cupcake dinner.
Overall, spend your money elsewhere.

We went for afternoon tea and it was one of the worst afternoon teas I have ever had. It was $50.00 per person and the smallest cold scones and cold dry tasteless sandwiches. Everything was very underwhelming for that price. I think everything had been made up beforehand and was in the fridge. I let the waiter know and he was very understanding. Avoid this tea and go anywhere else if you have tastebuds!

This is a spot to visit if you want to do something traditional in downtown San Francisco, especially during the Holiday Season. Where else do you receive a warm, delicious popover prior to your meal? It is a beautiful, fun place to have lunch as a special treat during the holidays.

Holiday afternoon tea with family.

A welcome escape from the crowds in Union Square. During the holidays, enjoy the beautiful decorations & sparkling tree. Great service - checking on you often but giving you time to enjoy your meal & the ambience. Complimentary small cup of soup w/ bread. Had the crab melt so good! Definitely recommend for a wonderful experience.