The Rotunda at Neiman Marcus - San Francisco

Beautiful ambiance and great service with good food too ! I it was my friends 1st time dining here even though she at one time lived in SF. It was a birthday celebration which was very memorable with a delicious mini cupcake with lit candle, which was actually one of the best tasting cupcakes ever. Overall our food was delicious and the portions were surprisingly large .

Service and meal was slow. Something going on unusual this day.

Very overpriced. $66 for a plate of lettuce (which they called a Cobb salad) & small piece of salmon. Waitress was pleasant

The Rotunda has been a tradition in my family for years, but this time it was not even close to the standards we were used to. We will definitely give it another chance, but we were really disappointed this time.

I always look forward to the popovers and strawberry butter (which this time was a little too cold) and little cups of chicken broth. The crab melt did not seem fresh and needed some sort of salty garnish...olives, caper berries or pickles. Just a little dull. As always, crazy expensive for lunch.

Was pleasantly surprised at how dramatically the menu choices have grown and then very, very pleased with the food we ordered. It was simply delicious!
I think the Rotunda had glided along for awhile, knowing the tiny cup of soup and the popover were enough of a wow factor for most people. But now, they have gone well above that with a very attentive staff on all levels, from the person who checks you in to the person who seats to your servers. Everyone was nice, friendly and pleasant.
We had tourists sitting near us, one couple was from France, and the staff was so cordial and patient with their struggles with English and questions about the menu. I know they left even more in love with San Francisco.
I will be going back regularly!

Excellent service and ambiance

Best place to dine in Union Square. The Lobster Spring Roll and Bisque are fantastic. All the entrees don’t miss. The consommé and roll to start out your meal just so decadent. Their bar pumps out some pretty mean cocktails, like the Bloody Mary very much!

Early birthday lunch/tea for my mother

All of the staff at The Rotunda are fabulous. Very friendly, helpful, welcoming. A special shout-out to Jason (our server). Also the manager that day (don't know his name). They went above and beyond! So grateful.

The service and view of Union Square park were tops, however, the chicken salad was not as fresh as we anticipated.

Usually good. Service was poor. Salads were tiny/ missing items and overpriced. Whole order mixed up multiple times! Get your act together!

Had a wonderful lunch, service was excellent as was the food and the view!

Friendly, helpful service. The complementary chicken broth and popovers are worth a visit in themselves. The lobster fries are super-delicious and generous. I will eat there again, next time I come to the City for a day of shopping.

We had the best lunch after church. Our waiter was superb and the food was perfectly prepared and presented.

I love the Crab Louis salad. I also love the popovers with strawberry butter. The view is very nice on a sunny day.

Warm seafood salad had way too much dressing and wasn’t filling

Birthday! Our server was rude.

I went Rotunda for lunch and ordered Crab & Shrimp salad and Lobster club sandwich. I really like the ambiance and went there because of glowing reviews. Here are what went wrong:

1. Salad I ordered were withering and had black stains on where salads were cut. This is not a fresh salad!!! YOU CANNOT CHARGE $28 dollars for stale salad.
2. Piece of GLASS was in my strawberry spread. Manager explained it must somehow got in from dishwasher.
As an apology manager comped the salad but still charged for the $30 Lobster club.

The replacement tuna salad still had old wilted lettuce which we threw away and the Lobster club tasted old and funny and did not finish.

I was looking forward for lunch with my wife but it was very disappointing and a terrible lunch. I do not recommend lunch at the rotunda

Very expensive for very average food. Long wait for service and the view was not that good.

From the moment we arrived, until the last drop of tea was drank, everything was superb. The staff was very friendly and accommodating. The High Tea was a hit with my mother-in-law and friends. We had a great time!

Brian at the lounge area gave excellent service and attention to detail. He knows how to make his customers feel special. Thank you

The settings were nice, beautiful dome! The teas were good but the foods were average! I went there for the afternoon high teas, but so disappointed about the qualities of the sandwiches and the patisseries....

The food fits well with the beautiful ambiance. The menu has a nice selection of specialty cocktails, a good wine list and has healthy, delicious food options. The service is always outstanding.

Always so special to be at the Rotund for tea.

Iconic spot. However the entrée was very salty. Service was excellent.

My girlfriends and I were on a girls trip and was excited to do tea time at The Rotunda. The food was unexciting and not worth the price. Service was okay.

Their Bloody Mary is fantastic, this classy joint is my favorite in Union Square. The Lobster Spring Roll and Ahi Poke were great starters, not to mention the chicken consommé and fresh bread roll.....All the main entrees are top notch but my favorite is the chicken marseille. Service is outstandly professional.

Great spot to meet friends for lunch. Lovely setting with views of Union Square. Excellent service!

I love this restaurant for a ladies lunch with my daughter or my mother. It is our tradition to have lunch here whenever we are shopping in San Francisco. The popovers are the best!

Fantastic setting! The beautiful ceiling in the Rotunda is a view worth paying for. And pay you do! The afternoon Tea was $50 per person and while each offering was pretty, many lacked in flavor (example: a tiny chocolate cookie topped with a bit of chocolate frosting and a fresh raspberry. Beautiful but tasteless. My table mate thought it “might be gingerbread???” But it lacked in chocolate or ginger flavor. The croissant topped with two slices of egg and a hunk of prosciutto really could have benefitted from a touch of flavorful mustard or herbs. The berry scone was very tasty and of a perfect texture but the herbed scone was dry and tough. But I love afternoon Tea and the setting made this a treat in spite of the food.

Have been coming here for years. They revamped the menu. Food still good, but portions were cut in half and the price per dish has easily doubled. We were still hungry, so asked for second helping of popovers... were told they were still in the oven. When we finally received them 10 minutes later, they were stone cold. What happened to my favorite downtown lunch place?

Lobster Fries were amazing. Lobster club was ok. Overall nice experience. Great for a special occasion.

soso
the atmosphere was good but thats all

Our servers were efficient, professional and friendly.

Rotunda clearly gets enough business from tourists that they don't care about developing repeat customers. I recently went for tea to celebrate my mom's birthday. Service was horribly slow. Once our tea was served, the server did not come back to check on us. She did, at one point, come out to deliver a birthday cupcake to us and another table, then quickly disappeared again. After waiting at least 30 min for the check, I flagged down another server and asked if he could bring it. He snidely told me our server had taken "a short break" but that he would get it for us. How am I supposed to know that, when I haven't seen the server in nearly an hour? We also asked for a box for leftovers, and he took the food into the back to box it up for us. When I got the check, I realized we were charged $8 for the cupcake (that we didn't order, they just brought it out). I paid it without complaint, though I felt taken advantage of. To cap it all off, when we opened the box of leftovers we realized the server had put everything in upside down -- straight in the trash it went. I messaged Rotunda to share how unhappy I was with the experience, and received no response. We will not be back, and I would not recommend this place. The beautiful ambiance doesn't make up for mediocre food and horrible service.

I've enjoyed going to the Rotunda for 32 years. The food was always good and while a little on the high side well worth the price. My recent visit was disappointing though. I ordered the watermelon salad with grilled shrimp. While it was very good there was literally 1 piece of shrimp chopped into pieces. I used to always order the lobster club but it's now $39.00 for a sandwhich! Again disappointing because they were always a little high but now its just gauging customers. This is not a five star restaurant.

It's inside Neiman Marcus, so that tells you a few things ... it'll be high class and it'll be a bit pricey. It lives up to both, but what it doesn't tell you is that it feels like an opulent Parisian cafe nestled into the top floor of a Union Square department store. Gorgeous stained class rotunda ceiling. Open and airy. Great views from the window seats (OK, they'll be great once construction is done down below. For now it's big city views and open trenches below).

I've been 3 times now and never been disappointed with anything I've tried.

I wouldn’t recommend the restaurant. I have been coming to the Rotunda since it opened
The food my guests and I had on Saturday was terrible. Prices have gone up and quality gone down

I've dined here so many times, theres nothing left to say, except this is the heart of the city! I am shocked at the new price hike on the menu but it represent all that is worthy of such a lovely city. We always have the crab and shrimp Louis and a cocktail and champagne or one of their signature cocktails. This time I had a Stoli martini, shaken hard, no vermouth, and a lemon twist - the jazz great, David Benoit's favorite - and my daughter had the lemon drop. The lemon drop was always a favorite and one of the best of it's kind, EVER! Their bar is magical! The server - Travis was witty and kind and funny. A plus to the snooty server you'd expect in such a sophisticated environment. Treavis was classy but real and that is everything in a great dining experience, if you have a pulse! The popover is always delicate and crispy, and damn it, something I cannot duplicate! We will be back and we are always there as often as we can get a reservation!