Don't get a latte, unless you want to burn your hands. Who ever heard of a latte in a glass cup without a handle? Stupid.

Afternoon tea was pleasant, and the staff were friendly, but our waiter was slow and lacked some of the finer customer service skills; he failed to anticipate our needs. Our food was delivered much later than that of surrounding diners who ordered after us. And we had to ask several times for hot water refills.

Fortunately the busboy was friendly and attentive, and this helped make up for the server’s shortcomings.

Tea service is great at The Rotunda. Great choices of tea too. This time we had caviar service as well which is as fantastic. I definitely be back for caviar service.

Great food and lovely atmosphere. Service was excellent as well.

I loved it

Whenever I am in downtown I make time to visit this place. Usually after 2PM, when it's quiet and light. As usually, enjoyed the great food and an equally good service.
Thank you The Chef and the servers' team!

The Rotunda at Neiman Marcus on Union Square is an iconic restaurant for
San Franciscans and visitors. It has a stained-glass dome overhead made in
the 1800's, which is unmatched decor for any dining venue in the city.
Enjoy the popovers and authentic chicken bouillon served with every meal.
I always get the Crab Louie, made from fresh Dungeness crab.

This place is beautiful! Very special, I just wish the food would live up to the surroundings.
My husband enjoyed his large turkey burger and the accompanying French fries were very good. My chicken salad was somewhat dry and rather skimpy on the chicken. It did come with a very good half of an avocado. The huge popovers and strawberry butter were very good but not enough to make me want to return soon.
The small tables are too close together and unfortunately, the women at the next table were too loud and talked constantly. It was difficult not to hear the annoying conversation.
The server was very good and responded to my request for lemon slices to give some needed moisture and flavor to the chicken salad. Average food for above average prices.

My general rule is that restaurants in a department store are overpriced, overcrowded, noisy and not worth the time or money. The Rotunda is a gleaming exception to this rule. Service and ambiance are befitting Neiman Marcus' reputation. The menu is not huge but it has a good variety that will offer something for everyone in your group of picky eaters (you know who you are). The Rotunda is open for lunch only BTW and can fill up quickly. I would recommend calling them directly or booking online for a reservation. Lunch is served with the fluffiest most delectable popover (with raspberry butter on the side) that comes out warm from the oven, followed by chicken consume to cleanse the palate before your order is served. I have not had anything that I did not like at The Rotunda, so be brave and order something you would not ordinarily eat. Since you'll be sitting in a high rent district, the Neiman Marcus lunch prices can be a tad high but it's definitely worth it for the experience if nothing else. You pay for the views of Union Square (always try and get a window seat), the excellent service, attention to detail and crisp, ironed white cloth napkins. You get a close up view of the beautiful skylight above you. Take your time and enjoy the service, the food and the views. It's designed for the cash heavy cosmopolitan man or woman who don't need to rush back to the office. And that's not a bad thing!

The seafood salad was disappointing. We do realized that the chef is different. The presentation was just fair as compared with the old way.

Great Service!!

If you get Charlie as your server you will be lucky👍🏻

Sf Original

We had the signature tea service to celebrate my Mother's birthday. The service was impeccable and the food very tasty. I loved that they treated her to a birthday cupcake. My only complaint, which was completely out of the restaurant's control, is the noise level. The ambiance is very noisy. There also was a very rowdy crowd someplace in the restaurant that we couldn't see but could hear. I think Open Table does a disservice, by not having a true noise level rating. I had to choose "energetic" which is not the same as an accurate rating of noisy. Oddly, the rest of the Neiman Marcus store is pleasantly calm.

My mother Birthday

A very nice experience between the food and the service, both which were impeccable. Also, the setting is so very nice with the glass dome in the restaurant which makes the experience feel very relaxing.

I have friends who come in from out of town and our go to high tea fun is the Rotunda. We love the Rotunda high tea because it feels fancy but even if you're not dressed in designer, you're treated well by everyone. We always love going to people watch as well as have a lovely tea. You always begin your high tea with a petit cup of chicken consomme with a lovely popover with strawberry butter. Then you order which type of tea you want which range from a basic tea which is tea with sandwiches, scones, petit fours to one with the previous choices and champagne. We stick with the basics and it's always good. You're not being pressured to leave quickly so you can feel relaxed and chat with your friends. It's a lovely oasis in the City.

We celebrated a relative’s birthday at the Rotunda. Love everything about this place. I can’t wait for my next visit to the Rotunda!

it was a lovely way to celebrate my dear friend's 50th. delicious food, attentive staff and beautiful ambience. It's an SF institution and clearly I know why!

Always a favorite when we are in SF.

Lovely day with the girls celebrating a 50th birthday.

We were there for my husband’s birthday and they didn’t even wish him. Service was excellent and it is a beautiful restaurant but food is very substandard and mostly generic wannabe fancy type but we were discussing it among ourselves that with a place so pretty, they could do so much better by hiring a proper chef for the food.

The food was very good when we eventually got it. The service was incredibly slow. All 4 of us ordered drinks and they came one at a time with about 5 minuets in between. I won’t be going back anytime soon!!!

Staff friendly great service
Great salads
Love those popovers

Phenomenal tea in a beautiful setting. Excellent service .

My husband's burger was good but they should have told us that if i only one person orders high tea, you only get it on a small platter and not on the tiers. Our server asked if that took it away from my experience and I told her it did. Also, unlike Lovejoy's Teahouse, the high tea spread was not abundant or a good variety. Go there for the crab and prawn salad and burgers.

Service was flawless, food was excellent. Nice menu selection, nice wine list. A chocolate cupcake with a candle, and some fresh strawberries, for my friend's birthday was a nice touch.

Been looking for a gem like this in SF and finally found it!
Having properly dressed people, good quality table service, cool ambiance, good music is a very rare combination in SF and The Rotunda has got it all together! Great lunch location:)

I come to the rotunda when I’m in San Francisco. Food was excellent. Pop over excellent

Wonderful! Will go again and bring friends and relatives.

we enjoyed afternoon tea service with champagne, everything was great. waiter was amazing, atmosphere was great, definitely worth the price. we will be back!

My birthday

Always enjoyable to dine at the Rotunda, especially if there is a fashion show that day. The food is always fresh. The service is always just right.

Awesome service and great location when shopping. Short rib pasta was wonderful. Some items were a little lackluster, such as the poke. But overall a good experience.

Brought my 12 year old grand-daughter. Our afternoon tea was great -- elegant
environment - wonderful food - a great memory! Thank you.

Valerie Mayer

It was just perfect. My friend was very impressed. Tea selection was very good(do wish they had more decafinated teas). Great treats, and plenty. Worth every penny.

Thank you for making the effort to locate the table section we requested. We did'nt mind the 30 minute wait. The wait staff never rushes people and that is appreciated.

I'm from Sacramento and visit San Francisco a handful of times a year. I'd been here once before and thoroughly enjoyed it, so was looking forward to a return visit. Service and setting were impeccable. The popovers are a particularly nice touch. First class all the way.

Excellent food, drinks and service. Location memorable. More an experience than a lunch. Would definitely go back.

Beautiful food and drinks. Great service. Wonderful atmosphere.