The Reserve Steakhouse - Harrah's Joliet

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1. OT

   OpenTable Diner

   Chicago

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   We normally do not go out after Covid-19.

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2. KA

   KATHERINEA

   1 review

   1.0

   1 review

   Dined 1 day ago

   overall1food1service1ambience1

   we will only go back because we have harrah's points and want to use them up. the service was terrible and the food was not very good.

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3. c

   cherylm

   Chicago

   91 reviews

   vip
   5.0

   91 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   Our dinner was wonderful. We had great steaks. We had the boneless ribeye and fillet mignon. Also, our service was wonderful. We had Mariah it’s always perfect. We have her taken care of us at dinner.

   Report
4. AK

   AnnaK

   Chicago

   10 reviews

   5.0

   10 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   Meatloaf was outstanding!

   Report
5. OT

   OpenTable Diner

   San Francisco

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   Everything was fantastic - Our waitress Vicki was excellent !

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6. DS

   DanaS

   Las Vegas

   1 review

   5.0

   1 review

   Dined on January 28, 2023

   overall5food4service5ambience5

   The hostess stand was a bit backed up but once seated, our server was fantastic, prompt, and super friendly. The food was excellent and filling! Was looking for a chopped salad and our server suggested to have the blue cheese wedge chopped up and it was spot on! Fabulous!

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7. JC

   JennyC

   Chicago

   148 reviews

   vip
   5.0

   148 reviews

   Dined on January 27, 2023

   overall5food5service5ambience5

   Food and service was excellent. If you don’t want a steak, I highly recommend the meatloaf. It was amazing!!

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8. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on January 22, 2023

   overall5food5service5ambience5

   Our server was fantastic. Friendly , knowledgeable, efficient… perfectly attentive without being obtrusive.

   Report
9. LM

   LauraM

   Chicago

   11 reviews

   vip
   2.0

   11 reviews

   Dined on January 22, 2023

   overall2food1service5ambience4

   Went because I had celebration dinners to use up. I usually try to use in Vegas Steakhouses because they are just way better. But this time the food was barely edible. We started with $19 shrimp cocktail that comes on a plate and it was hardly cold almost room temperature. At that price I would expect it to come on ice and be fresh. The calamari was ok I’ve had better a diner. My husband got the meatloaf and it was not good at all. I got the shrimp pasta and it was ok. We purposely avoid steaks because they use Whittinghams and honestly their steaks are mediocre at best. Definitely not worth the price. Please get a new supplier already we are in the Midwest and you have plenty good options you don’t need to settle with Whittinghams. Service was great and she saved the day! Unfortunately this is my local Ceasars so I’m kind of stuck eating this. Honestly Outback has better steaks. I was hoping it got better but honestly it got worse. Won’t be back unless new management makes some changes

   Report
10. JD

    JeremyD

    Chicago

    1 review

    5.0

    1 review

    Dined on January 22, 2023

    overall5food5service5ambience5

    Friendly staff, great food, great service!!! Server very friendly’ excellent

    Report
11. MB

    MomBear

    Chicago

    5 reviews

    5.0

    5 reviews

    Dined on January 20, 2023

    overall5food5service4ambience5

    Food and beverages were very good. Service was a bit slow. Staff seemed to be a bit thin.

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12. d

    donnak

    Chicago

    6 reviews

    vip
    5.0

    6 reviews

    Dined on January 14, 2023

    overall5food5service5ambience5

    Always an enjoyable time at the Reserve.

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13. A

    Anne

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on January 13, 2023

    overall5food5service5ambience5

    The food was great. I had the prime rib and really enjoyed it.

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14. BH

    BrianH

    Chicago

    5 reviews

    vip
    5.0

    5 reviews

    Dined on January 12, 2023

    overall5food5service5ambience5

    Although the menu has significantly been paired down, which is tough when my husband is a pesce-pollotarian (bye-bye whitefish, chicken, pan seared tuna) the meal was delicious. Luckily, one of the specials for the night was pasta with lobster. I enjoyed my go-to filet mignon and an order of the mushroom ravioli for us to share. Everything s perfectly prepared. Our server Vicki was extremely attentive, ensuring the courses were served in a timely manner with little to no lag between dishes, from the soup, to salad, to main course and dessert. Thanks Vicki!

    Report
15. DM

    DonnaM

    Orlando

    1 review

    4.0

    1 review

    Dined on January 9, 2023

    overall4food4service3ambience3

    Food was good. Service was good except we did not get one of our sides until we were half done eating our steaks. The waitress do not say sorry or anything. I expect this at Applebees or Chili’s . Not at a restaurant like this.

    Report
16. MB

    MelvinB

    Chicago

    7 reviews

    5.0

    7 reviews

    Dined on January 9, 2023

    overall5food5service5ambience4

    Great food,excellent service! Evelyn always greets you with a smile and waitress Laurie is second to none

    Report
17. LL

    LeeL

    Phoenix

    11 reviews

    vip
    5.0

    11 reviews

    Dined on January 8, 2023

    overall5food5service5ambience5

    I attempt to make all my visits to Joliet during the Thursday thru Sunday time period, just so that I can have dinner at the Reserve Restaurant, my favorite 'upscale' eatery in all of Chicagoland. I have become friends with several of the staff, especially chefs Tony and Nino, and Laurie, my favorite server. I have probably eaten there 150 times or more over the years, and NEVER had a disappointing experience, in either food or service.

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18. OT

    OpenTable Diner

    Chicago

    1 review

    vip
    5.0

    1 review

    Dined on January 8, 2023

    overall5food5service5ambience5

    Had a great booth with our favorite waitress Lori! Food was excellent as always! We will be back!

    Report
19. PS

    PaulS

    Chicago

    7 reviews

    4.0

    7 reviews

    Dined on January 7, 2023

    overall4food4service4ambience4

    The food was good, we both enjoyed dinner. Long wait for entre.

    Report
20. WD

    WilliamD

    Raleigh

    18 reviews

    vip
    4.0

    18 reviews

    Dined on January 7, 2023

    overall4food4service3ambience3

    Service was very slow but the food was good as usual

    Report
21. m

    mykidzrock01

    Chicago

    11 reviews

    vip
    5.0

    11 reviews

    Dined on January 5, 2023

    overall5food5service5ambience5

    Our regular waitress Laurie was amazing! Food was top notch ! The only issue we had was the cheesecake that came with the $40 special what’s the size of two bites literally disappointed on that part

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22. WW

    WendyW

    1 review

    5.0

    1 review

    Dined on January 2, 2023

    overall5food5service5ambience5

    I must say my husband and I had another wonderful experience at the Reserve Steak House. We at one point was expecting the food and service to be less than satisfying from our first incredible experience but we were so happy to be wrong and it's incredibly refreshing to see such wonderful consistency in all aspects of food and service at the Reserve.The quiet dim-light setting and 'Old times music is calm and relaxing.Our server was awesome. We are definitely coming back.Ha you know I tell people all the time 'Don't believe me.Try and see it for yourself.You will not be disappointed '.

    Report
23. OT

    OpenTable Diner

    New Orleans

    1 review

    5.0

    1 review

    Dined on January 2, 2023

    overall5food5service5ambience5

    Food and drinks were all on point. If you want a great steak place that you don’t have to get dressed up for, this is the spot for you.

    Report
24. C

    Christian

    Chicago

    11 reviews

    5.0

    11 reviews

    Dined on January 2, 2023

    overall5food4service5ambience5

    Wonderful evening and dinner. The meals were delicious. Both the soup of the day and the lobster bisque were all so tasty. Have never had a bad cocktail from all my visits. Visited on a Sunday and took advantage of the Pre-Fixe menu. A terrific offering and bargain. Did request booth seating on our reservation and they did accommodate. Only a slight hiccup. Ordered the ribeye medium well and it was cooked well, no pinkness at all. It was still delicious and did not send it back.

    Report
25. c

    cherylm

    Chicago

    91 reviews

    vip
    5.0

    91 reviews

    Dined on December 30, 2022

    overall5food5service5ambience5

    Our meal and drinks were wonderful. We had lobster bisque lobster tails asparagus and martinis. Our waitress Mariah was wonderful

    Report
26. LD

    LarryD

    1 review

    4.0

    1 review

    Dined on December 28, 2022

    overall4food5service4ambience4

    The food was awesome but the prices were pretty high. Didn't know inflation was quite this bad. The booth we were seated in had music which was nice but was turned up too loud. The server was truly wonderful but I think the kitchen was moving very slowly. My steak was cooked perfectly and my wife's salmon was very tasty. I would definitely eat here again when I have an extra two hundred dollars.

    Report
27. RO

    ROBERTAE

    1 review

    4.0

    1 review

    Dined on December 25, 2022

    overall4food4service4ambience4

    Tables for two were very small, had to negotiate food and space. Apps alot smaller and way overpriced. Otherwise good.

    Report
28. K

    Kimchi

    Chicago

    9 reviews

    4.0

    9 reviews

    Dined on December 24, 2022

    overall4food4service4ambience2

    I made a reservation for Christmas Eve on November 27th. I requested a table rather than a booth. The three of us (all over 65) find it more comfortable at a table than a booth. On December 23, I received an email from open table to confirm my reservation. A few hours later I received a call from Lisa who works at the Reserve. Lisa too was wanting us to confirm our reservation for Christmas Eve. When we arrived at The Reserve Steakhouse on December 24, it was Lisa at the hostess Station. Lisa said that they only had booths available. Lisa denied that I requested a table and stated we would have to wait 40-45 minutes for a table for 3! I asked the gentleman that sat us at a booth about a table on the other side of room. He said it was reserved for 5 people. Now wait , didn’t I make a reservation! And later that same table supposedly reserved for 5, had 2 people seated there. All in all Our Food was good and had a very nice server Mariah!

    Report
29. C

    Christian

    Chicago

    12 reviews

    4.0

    12 reviews

    Dined on December 24, 2022

    overall4food2service4ambience4

    A mostly impressive venue, but had a few hiccups this go round. Good service, wait staff professional. The ambiance is very pleasing. A couple negatives. The overhead music was quite loud making it a little difficult for conversations. I found myself leaning over the table at times in order to clearly hear our other guests. I always have had a terrific meal in the past. This time was very dissatisfied with the wild rice. It was mostly bland and soupy in texture. The water was not all absorbed. Also, had the asparagus. There was overkill on the butter sauce. I would recommend ordering it au natural. The entrees ordered were very tasty as usual.

    Report
30. j

    jenniferv

    1 review

    2.0

    1 review

    Dined on December 24, 2022

    overall2food1service3ambience3

    My rate steak was grossly overcooked. The slice is cake was dry and hard like it sat out. Complete waste of money.

    Report
31. WS

    WalterS

    Chicago

    1 review

    3.0

    1 review

    Dined on December 16, 2022

    overall3food3service3ambience4

    I had a reservation for 4:15 which is shortly after the restaurant opens so it shouldn't have been a problem but I was asked to sit at a counter instead of a table. I only did so because I was hungry but I felt uncomfortable sitting there. I ordered a candied bacon appetizer with a boneless ribeye steak with french fries. My appetizer came out cold and the waitress asked if she could bring my steak out since it was ready. I was afraid to say no because then it would have ended up cold. I am a Diamond card holder and if this is the way they treat their customers I highly doubt I will be back here.

    Report
32. JK

    JimK

    Chicago

    3 reviews

    5.0

    3 reviews

    Dined on December 15, 2022

    overall5food5service5ambience5

    Dinner was excellent and our server Vickie was amazing. I always request her when dining at the reserve as she is so attending and excellent at her job. Always smiling and so friendly and always 1 step ahead of what we need. Can’t wait to go back!

    Report
33. LL

    LeeL

    Phoenix

    12 reviews

    vip
    5.0

    12 reviews

    Dined on December 12, 2022

    overall5food5service5ambience5

    I've NEVER had a disappointing meal at The Reserve Steakhouse at Harrah's in Joliet. I vary my choices between meat & seafood, and may sometimes have to substitute the usual vegetable for something I like instead, but they are always accomodating. Chef Tony always says hello to me and, if time allows, will spend a few moments chatting with me. I always request Laurie as my server because we've become friends over the many years I've eaten there, and she can usually anticipate any of my needs. I will keep coming back as often as I am able.

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34. c

    cherylm

    Chicago

    91 reviews

    vip
    5.0

    91 reviews

    Dined on December 12, 2022

    overall5food5service5ambience5

    Our server Mariah was awesome as always. Our food was wonderful. I had the lamb chops and my husband had salmon both dishes were very tasty

    Report
35. NW

    NicholasW

    1 review

    5.0

    1 review

    Dined on December 10, 2022

    overall5food5service5ambience5

    steak cooked and flavored very well ribeye---shrimp only 2 in order but still taste was great

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36. FS

    ForeverSlimmer

    Chicago

    16 reviews

    3.0

    16 reviews

    Dined on December 10, 2022

    overall3food3service5ambience3

    We have eaten here several times in the past and it was one of our favorites places to eat. However, this time the seating was very uncomfortable (booth) the table was so high in comparison to the seat that it felt like we were babies in a high chair. The food was good, but the noise level was so energetic that we had to shout to hear each other across the booth. Our server was excellent, so that was a plus. I will come back and try it again, but maybe next time opt for a table.

    Report
37. d

    donnak

    Chicago

    7 reviews

    vip
    5.0

    7 reviews

    Dined on December 9, 2022

    overall5food5service5ambience5

    We always have a wonderful dining experience at the Reserve at Harrahs. This time I had the lamb chops. They were so good. My husband enjoyed the Shrimp scampi. They have a lovely hostess and their waitresses are so nice. Great place for a special Occasion or just a great meal.

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38. A

    Avatar5561

    Chicago

    3 reviews

    5.0

    3 reviews

    Dined on December 8, 2022

    overall5food5service5ambience5

    Went to burn some reward credits. Started with salads, Reserve salad for me and wedge for the hubby. Both were good. Next, I got the filet and hubs got the boneless ribeye. Both were cooked exactly as requested. Split a baked potato, good. Ended with my favorite dessert, crème brûlée yum. Server Vicki was fabulous. Overall it was a good meal.

    Report
39. MB

    MelvinB

    Chicago

    8 reviews

    vip
    5.0

    8 reviews

    Dined on December 5, 2022

    overall5food4service5ambience4

    Waitress Laurie is amazing! Hostess Evelyn is the best! Food was delicious!

    Report
40. A

    Alan

    1 review

    5.0

    1 review

    Dined on December 4, 2022

    overall5food5service5ambience4

    Great food and service. Probably one of the best steak houses you’ll find in the southern burbs.

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