The Rafters

2.9
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142 Reviews
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$31 to $50
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American
Welcoming, comfortable, and serving outstanding New American cuisine highlighted by unique game offerings, Rafters is Mammoth's go-to spot for late night entertainment and the place to really sink into the ski (or hiking & fishing) resort culture. A landmark since 1967, Rafters is reborn as a world class restaurant.
What 142 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
2.9based on recent ratings
2.8
food
3.2
service
3.4
ambience
3.0
value
Noise · Moderate
60% of people would recommend it to a friend
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T
San Francisco
1 review
Dined 2 days ago
Overall3food4service3ambience2

I reserved a table hours before the reserved time, when we walked into the restaurant at our scheduled time, the hostess was saying to another patron using expletive words that we just requested the reservation 1 minute before and that she was going to cancel our reservation. I told her that it was MY reservation and that I had made it hours prior. As we waited for them to find us a table, another patron came in after me, slipped the hostess $20 and the hostess gave them a better table before seating us even though they had no reservation. Since we were seated at a terrible table next to the restroom and kitchen, we noticed the manager yelling at our waiter for an order he apparently got wrong at another table, however the waiter (Kevin) did a great job and was very friendly to us.

Other than the terrible host and crummy table we were given, the food and drinks were good and moderately priced, highly recommend the "Pigs Wings".

AA
Los Angeles
1 review
Dined 2 days ago
Overall1food2service2ambience3

Food wasn’t good, nobody liked their drinks and service was extremely slow

DG
Orange County
23 reviews
Dined on January 9, 2020
Overall3food3service4ambience2

Having a place in Mammoth Lakes for almost 40 years we have seen quite a lot of changes. We have always enjoyed Rafters and we were elated when it reopened after being closed for many years. At first the food, service and ambiance was beyond excellent. In the last few years things have really changed for the worst. We went to dinner on Thursday night after making a reservation (which was unnecessary as the place was nearly empty). We were a party of four and asked to sit in a booth. We were told we could not sit in a booth as the kitchen was being cleaned (at the dinner hour)! we sat at a table and after ordering a group came in and they were sat at a booth!! Very poor customer service... The waiter was attentive and engaging and the food was okay. Probably will not go back. We were very disappointed

M
San Francisco
6 reviews
Dined on December 30, 2019
Overall1food1service4ambience3

Heavy fried foods that taste frozen or pre-made. Expensive drinks and a tiny beer selection.

OT
New England
1 review
Dined on December 29, 2019
Overall1food1service1ambience1

Dreadful. We will never eat there again. The only one who knew what he was doing was the water guy. He should be promoted to manager. Really, it was astonishingly bad.

DS
Los Angeles
1 review
Dined on December 27, 2019
Overall2food2service1ambience3

Ouch! The food didn’t match what was described on the menu. And I’m not sure what the problem was with getting the food. But once we ordered, nothing came and when it did, It was all at once - salads, soups, main dishes - it couldn’t fit on the table. Never got the cream I asked for with the coffee.

JB
Los Angeles
1 review
Dined on December 27, 2019
Overall1food1service2ambience2

I hate to have to write this and it was during the holidays, yet it was a horrible evening. When we arrived, I heard the manager offering apologies and a round of drinks to a group of 8. Already, I had a bad feeling. We sat in a back room (why it was so quiet) and were immediately notified by the neighbor table that they had been waiting over 1 hour for dinner. I had to walk through the restaurant to locate a server to take a drink/food order. Drinks came 20 min. later; food arrived 50 min later -- and this was after I walked back through the restaurant to find the manager who told me that they were down a cook and that everyone was sick including himself. Dinner immediately became less appetizing. When dinner finally did arrive, it was completely inedible. The food was just plain gross. None of our foursome ate anything. We paid, left and ordered a pizza on our way home. On the way out, we made the suggestion to the hostess stand to at least set expectations for their diners that due to the holidays/low staffing, that the wait is much longer than usual.

CK
Orange County
2 reviews
Dined on December 27, 2019
Overall4food4service4ambience4

The place got slammed but the manager comped is drinks due to the long wait. The manager was very verbal with the crew working. It would have been better to handle the problems not on the floor where the customers can hear everything. We enjoyed ourselves and the food.

PG
Seattle
7 reviews
Dined on December 26, 2019
Overall2food2service2ambience2

Undercooked salmon which arrived after Other orders by 10 minutes
No real apology

p
Los Angeles
2 reviews
Dined on December 25, 2019
Overall1food2service1ambience2

tried to make reservations 2 days prior. person on phone didn’t know what was available but would call back. no call back. went to Open Table. booked in 30 seconds. go there on time and seated. place was empty. Service other than busses filling water was none existent. Food was mediocre.
totally bad holiday dinner... we have a place in mammoth and will never go back and will recommend no one else do the same.
i should have read reviews before booking.

OT
Los Angeles
1 review
Dined on December 25, 2019
Overall1food1service1ambience1

Our Waitress was drunk and we got sick from the food. Overall, a very bad Christmas Day Dinner. Would not recommend this Restaurant to any one unless you like poor service and terrible food.

OT
1 review
Dined on December 25, 2019
Overall5food4service3ambience5

Family Christmas Dinner. Good food, a little pricey but thats understandable, great place overall.

PB
San Diego
5 reviews
Dined on December 25, 2019
Overall2food2service2ambience4

Holiday dinner. Disappointed. See ratings.

LB
Sacramento
4 reviews
Dined on December 23, 2019
Overall4food4service5ambience5

The service was good. We were 5 adults and 4 kids.
The kids’ meals were ordered soon after we sat down and came promptly.
The corned beef in the Rueben sandwich was tasty but a bit tough. The turkey pot pie was very good. The lasagna could have been hotter but it was tasty.
It’s nice they take reservations for big parties during the holidays.

OT
Los Angeles
3 reviews
Dined on December 22, 2019
Overall3food2service4ambience5

Food was very mediocre

OT
Orange County
1 review
Dined on October 5, 2019
Overall3food3service5ambience3

Birthday dinner expected live music and food was okay

CD
1 review
Dined on September 8, 2019
Overall1food1service1ambience1

Accueil froid , attitude de « l’oenologuE » désagréable qui conseille les vins en fonction des prix élevés , restauration excessivement chère pour des plats de brasserie .

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AC
Los Angeles
12 reviews
Dined on August 7, 2019
Overall3food3service1ambience2

Host was fine. Lots of banquet seating (which I hate). He found us a nice booth (connected to hot kitchen though). Our waitress (older lady...? Maybe more than a waitress...?) but she was SLOW! She talked to a couple forever, not once looking at my table. LOTS OF WAITING!
Food was pretty good. Because of the service I wouldn’t go back :(

KG
1 review
Dined on May 25, 2019
Overall5food5service5ambience5

Everything was amazing the experience and the executive chef came and checked on us everything was perfect

s
Los Angeles
1 review
Dined on April 19, 2019
Overall4food3service5ambience3

I would probably recommend another place before recommending here, but it is descent food, limited menu especially for those with a limited diet.

OT
Pittsburgh
1 review
Dined on April 17, 2019
Overall1food1service1ambience2

Absolutely awful and overpriced food. Will never return. Do not waste your money dining at this establishment.

OT
Los Angeles
1 review
Dined on March 30, 2019
Overall5food5service5ambience4

Great birthday dinner. Our server Angelina was professional, knew the menu well with great recommendations. Prime rib was excellent and the poke was great. Great dinner experience!

OT
Portland
2 reviews
Dined on March 24, 2019
Overall4food4service4ambience4

It was disappointing that they were out of the pork chops which two people in our group wanted to order. Other than that, it was good; everyone enjoyed their meals. It was great to be able to make a reservation for our large group, and they handled us very well.

OT
San Diego
1 review
Dined on March 23, 2019
Overall1food2service1ambience3

We were 10 people and it took them literally 2:45 hours to serve us (she said there was a 25 people group of people so that’s why they couldn’t serve us but there’s no way because there’s no space and we didn’t see a group of 25), the waitress forgot the appetizers and she said we didn’t reminded her that’s why she didn’t bring them. Then they overcooked the meet so we send it back, then she tried to told one of my friends they made the pappardelle on a different way which was breast duck in one plate and then pasta in a different plate but then she brought it right a d it was a way different dish. It was all horrible for $400 dlls, not worth it at all. She asked for drinks just once, it was just horrible experience!

AM
1 review
Dined on March 22, 2019
Overall4food3service1ambience4

Our table was ready when we came in. We waited over 20 minutes for anyone to come to our table and the restaurant was NOT busy! We went up to the bar ourselves after 15 minutes to get a drink. A nice waitress ,Angie finally came over and asked if we had been helped and took our order. She made up for the grumpy slow man who was supposedly supposed to wait on us. We won’t go back to the restaurant maybe to the bar. Thanks Angie for taking care of us!

SD
Central Coast
2 reviews
Dined on March 21, 2019
Overall4food5service3ambience4

After ordering, they brought out the main course, and forgot the soup and salad course . OOPS
Chicken pot pie cold. Otherwise, good

JH
Los Angeles
3 reviews
Dined on March 15, 2019
Overall3food5service3ambience3

Great people, friendly staff and very decent food. SLOW service and drinks

GY
Los Angeles
2 reviews
Dined on March 9, 2019
Overall5food5service5ambience5

I didn't want to write this review of The Rafters because it will probably be harder to get a reservation now but you deserve to know the truth...This is our favorite restaurant in Mammoth Lakes! Great food, great ambiance, great staff!

OT
1 review
Dined on March 9, 2019
Overall5food4service5ambience5

Great service! Enjoyed my food and loved the ambience of the restaurant.

MJ
Palm Springs
6 reviews
Dined on February 23, 2019
Overall3food1service1ambience3

This is not my first visit. I have dined at Rafters many times over the last 20 years. I was very sad to see the lack of effort with food. We were sitting next to a table where they sent their filet back because it tasted ‘strange’. They mentioned the duck plate had a piece of chicken on it... Wierd! I asked about the pot pie, the Server said do not order because the others Diners are complaining about it.
At this point we just ordered flat bread and some poke. The poke was horrible. Our flatbread was great.
A great venue for Friday and Saturday nights to enjoy the bands. A new Chef is needed!
The Bartenders make a great drink. Beer is cool!

CE
San Diego
1 review
Dined on February 8, 2019
Overall4food4service5ambience5

After years of annual trips to Mammoth, we tried this place and are so happy we did. Although it was a busy Friday night, from the door to our table the service was fantastic. Kevin took special care to accommodate our small children. The food was tasty and large portions. Our water glasses were never empty, which is uncommon these days. We will definitely return on our next trip to Mammoth.

DC
Los Angeles
3 reviews
Dined on February 2, 2019
Overall5food5service5ambience4

I went with a group of friends for my birthday dinner and we had a wonderful overall experience. Not only was the food great, the service was exceptional from Angie. After dinner there was music and dancing followed by a live band. Highly recommend!

OT
Los Angeles
1 review
Dined on January 26, 2019
Overall1food1service3ambience3

Horrible food. Waitress was great.

OT
Los Angeles
1 review
Dined on January 4, 2019
Overall1food1service1ambience2

Very poor service. Brought a clients there on Friday 1/4/19 and the waiter forgot about our table. We had a party of 9! Took forever to get our food out and when it arrived it was cold and of poor quality. Totally disappointed in the dinner

A
New York Area
1 review
Dined on January 1, 2019
Overall1food1service3ambience3

Steak came out cold, salads were covered in touch dressing. Safest thing to order is a burger.

PS
Los Angeles
2 reviews
Dined on January 1, 2019
Overall1food1service3ambience2

Sadly, the Rafters was experiencing some type of staff problem. Dinner was INEDIBLE. The nice part was the manager and the waiter both apologized and acknowledged that the staff situation had impacted the night and took 2 of the 3 entrees off our bill. They were obviously in a difficult situation, but they should have had a limited menu or something if they couldn't accommodate dinner.

M
Los Angeles
1 review
Dined on December 23, 2018
Overall1food2service1ambience3

The service at this place is terrible. Food is okay for last resort. Don't go here unless it is a last option. Even then, see if there are any premade sandwiches at CVS first.

A
Birmingham
5 reviews
Dined on December 22, 2018
Overall5food4service5ambience5

Really liked the food and bar and overall atmosphere.

S
Los Angeles
24 reviews
Dined on December 21, 2018
Overall3food4service1ambience4

In spite of Rafters having notoriously horrible service, I continue to visit. Why? I don't know, but maybe because it is close to where I have to charge my car. The food is actually pretty decent. The service has ALWAYS been abysmal. Such a great place with pretty good food. I just don't understand why the service is always so poor. It seems to me that the waiting staff has never been taught how to focus on a customer. Our waitress turned to talk to another bus-person several times in the middle of our order. I was talking to her, when, several times, she turned her head and looked somewhere else, forgetting that she was in the middle of supposedly listening to me. I honestly did not mind, because I expected nothing more. The rest of the time, the wait staff is busy doing something with their backs to their customers. How would they ever know if they were needed. NOT ONCE, did our waitress check to see if we needed something. They missed out on us ordering more drinks! When I FINALLY got her to give us the check, I watched her move all around the restaurant in an efficient manner, taking care of one thing, then another, without ever getting much done, and eventually getting me my change. No sense of efficiency at all!

I was here in the summer. There were altogether 12 people in the entire restaurant. We could not get the wait staff to take our drink order. I left the table, and ordered directly from the bartender.

The bus staff were, on the other hand, very helpful, always keeping our water glasses full.

The manager seemed pretty receptive to the multitude of complaining patrons. I don't blame her, though I still believe in the expression "S**t flows downhill. Ultimately, this seems to be a problem with the ownership. They just do not understand how to be attentive to their customers, teaching them the very basics of customer service.

In summary, good food, lousy service. They need a consultant to re-train them.

GH
1 review
Dined on December 16, 2018
Overall1food1service2ambience2

Took 2 hours to have our meal, fillet was burnt on the outside. Mac and cheese was boring and under cooked. Service was slow, though the waiter was kind. There was no silverware on the table, manager had to turn on the lamp behind us so we had enough light to see.