Having a place in Mammoth Lakes for almost 40 years we have seen quite a lot of changes. We have always enjoyed Rafters and we were elated when it reopened after being closed for many years. At first the food, service and ambiance was beyond excellent. In the last few years things have really changed for the worst. We went to dinner on Thursday night after making a reservation (which was unnecessary as the place was nearly empty). We were a party of four and asked to sit in a booth. We were told we could not sit in a booth as the kitchen was being cleaned (at the dinner hour)! we sat at a table and after ordering a group came in and they were sat at a booth!! Very poor customer service... The waiter was attentive and engaging and the food was okay. Probably will not go back. We were very disappointed
Heavy fried foods that taste frozen or pre-made. Expensive drinks and a tiny beer selection.
Dreadful. We will never eat there again. The only one who knew what he was doing was the water guy. He should be promoted to manager. Really, it was astonishingly bad.
Ouch! The food didn’t match what was described on the menu. And I’m not sure what the problem was with getting the food. But once we ordered, nothing came and when it did, It was all at once - salads, soups, main dishes - it couldn’t fit on the table. Never got the cream I asked for with the coffee.
I hate to have to write this and it was during the holidays, yet it was a horrible evening. When we arrived, I heard the manager offering apologies and a round of drinks to a group of 8. Already, I had a bad feeling. We sat in a back room (why it was so quiet) and were immediately notified by the neighbor table that they had been waiting over 1 hour for dinner. I had to walk through the restaurant to locate a server to take a drink/food order. Drinks came 20 min. later; food arrived 50 min later -- and this was after I walked back through the restaurant to find the manager who told me that they were down a cook and that everyone was sick including himself. Dinner immediately became less appetizing. When dinner finally did arrive, it was completely inedible. The food was just plain gross. None of our foursome ate anything. We paid, left and ordered a pizza on our way home. On the way out, we made the suggestion to the hostess stand to at least set expectations for their diners that due to the holidays/low staffing, that the wait is much longer than usual.
The place got slammed but the manager comped is drinks due to the long wait. The manager was very verbal with the crew working. It would have been better to handle the problems not on the floor where the customers can hear everything. We enjoyed ourselves and the food.
Undercooked salmon which arrived after Other orders by 10 minutes
No real apology
tried to make reservations 2 days prior. person on phone didn’t know what was available but would call back. no call back. went to Open Table. booked in 30 seconds. go there on time and seated. place was empty. Service other than busses filling water was none existent. Food was mediocre.
totally bad holiday dinner... we have a place in mammoth and will never go back and will recommend no one else do the same.
i should have read reviews before booking.
Our Waitress was drunk and we got sick from the food. Overall, a very bad Christmas Day Dinner. Would not recommend this Restaurant to any one unless you like poor service and terrible food.
Family Christmas Dinner. Good food, a little pricey but thats understandable, great place overall.
Holiday dinner. Disappointed. See ratings.
The service was good. We were 5 adults and 4 kids.
The kids’ meals were ordered soon after we sat down and came promptly.
The corned beef in the Rueben sandwich was tasty but a bit tough. The turkey pot pie was very good. The lasagna could have been hotter but it was tasty.
It’s nice they take reservations for big parties during the holidays.
Food was very mediocre
Birthday dinner expected live music and food was okay
Accueil froid , attitude de « l’oenologuE » désagréable qui conseille les vins en fonction des prix élevés , restauration excessivement chère pour des plats de brasserie .
Host was fine. Lots of banquet seating (which I hate). He found us a nice booth (connected to hot kitchen though). Our waitress (older lady...? Maybe more than a waitress...?) but she was SLOW! She talked to a couple forever, not once looking at my table. LOTS OF WAITING!
Food was pretty good. Because of the service I wouldn’t go back :(
Everything was amazing the experience and the executive chef came and checked on us everything was perfect
I would probably recommend another place before recommending here, but it is descent food, limited menu especially for those with a limited diet.
Absolutely awful and overpriced food. Will never return. Do not waste your money dining at this establishment.
Great birthday dinner. Our server Angelina was professional, knew the menu well with great recommendations. Prime rib was excellent and the poke was great. Great dinner experience!
It was disappointing that they were out of the pork chops which two people in our group wanted to order. Other than that, it was good; everyone enjoyed their meals. It was great to be able to make a reservation for our large group, and they handled us very well.
We were 10 people and it took them literally 2:45 hours to serve us (she said there was a 25 people group of people so that’s why they couldn’t serve us but there’s no way because there’s no space and we didn’t see a group of 25), the waitress forgot the appetizers and she said we didn’t reminded her that’s why she didn’t bring them. Then they overcooked the meet so we send it back, then she tried to told one of my friends they made the pappardelle on a different way which was breast duck in one plate and then pasta in a different plate but then she brought it right a d it was a way different dish. It was all horrible for $400 dlls, not worth it at all. She asked for drinks just once, it was just horrible experience!
Our table was ready when we came in. We waited over 20 minutes for anyone to come to our table and the restaurant was NOT busy! We went up to the bar ourselves after 15 minutes to get a drink. A nice waitress ,Angie finally came over and asked if we had been helped and took our order. She made up for the grumpy slow man who was supposedly supposed to wait on us. We won’t go back to the restaurant maybe to the bar. Thanks Angie for taking care of us!
After ordering, they brought out the main course, and forgot the soup and salad course . OOPS
Chicken pot pie cold. Otherwise, good
Great people, friendly staff and very decent food. SLOW service and drinks
I didn't want to write this review of The Rafters because it will probably be harder to get a reservation now but you deserve to know the truth...This is our favorite restaurant in Mammoth Lakes! Great food, great ambiance, great staff!
Great service! Enjoyed my food and loved the ambience of the restaurant.
This is not my first visit. I have dined at Rafters many times over the last 20 years. I was very sad to see the lack of effort with food. We were sitting next to a table where they sent their filet back because it tasted ‘strange’. They mentioned the duck plate had a piece of chicken on it... Wierd! I asked about the pot pie, the Server said do not order because the others Diners are complaining about it.
At this point we just ordered flat bread and some poke. The poke was horrible. Our flatbread was great.
A great venue for Friday and Saturday nights to enjoy the bands. A new Chef is needed!
The Bartenders make a great drink. Beer is cool!
After years of annual trips to Mammoth, we tried this place and are so happy we did. Although it was a busy Friday night, from the door to our table the service was fantastic. Kevin took special care to accommodate our small children. The food was tasty and large portions. Our water glasses were never empty, which is uncommon these days. We will definitely return on our next trip to Mammoth.
I went with a group of friends for my birthday dinner and we had a wonderful overall experience. Not only was the food great, the service was exceptional from Angie. After dinner there was music and dancing followed by a live band. Highly recommend!
Horrible food. Waitress was great.
Very poor service. Brought a clients there on Friday 1/4/19 and the waiter forgot about our table. We had a party of 9! Took forever to get our food out and when it arrived it was cold and of poor quality. Totally disappointed in the dinner
Steak came out cold, salads were covered in touch dressing. Safest thing to order is a burger.
Sadly, the Rafters was experiencing some type of staff problem. Dinner was INEDIBLE. The nice part was the manager and the waiter both apologized and acknowledged that the staff situation had impacted the night and took 2 of the 3 entrees off our bill. They were obviously in a difficult situation, but they should have had a limited menu or something if they couldn't accommodate dinner.
The service at this place is terrible. Food is okay for last resort. Don't go here unless it is a last option. Even then, see if there are any premade sandwiches at CVS first.
Really liked the food and bar and overall atmosphere.
In spite of Rafters having notoriously horrible service, I continue to visit. Why? I don't know, but maybe because it is close to where I have to charge my car. The food is actually pretty decent. The service has ALWAYS been abysmal. Such a great place with pretty good food. I just don't understand why the service is always so poor. It seems to me that the waiting staff has never been taught how to focus on a customer. Our waitress turned to talk to another bus-person several times in the middle of our order. I was talking to her, when, several times, she turned her head and looked somewhere else, forgetting that she was in the middle of supposedly listening to me. I honestly did not mind, because I expected nothing more. The rest of the time, the wait staff is busy doing something with their backs to their customers. How would they ever know if they were needed. NOT ONCE, did our waitress check to see if we needed something. They missed out on us ordering more drinks! When I FINALLY got her to give us the check, I watched her move all around the restaurant in an efficient manner, taking care of one thing, then another, without ever getting much done, and eventually getting me my change. No sense of efficiency at all!
I was here in the summer. There were altogether 12 people in the entire restaurant. We could not get the wait staff to take our drink order. I left the table, and ordered directly from the bartender.
The bus staff were, on the other hand, very helpful, always keeping our water glasses full.
The manager seemed pretty receptive to the multitude of complaining patrons. I don't blame her, though I still believe in the expression "S**t flows downhill. Ultimately, this seems to be a problem with the ownership. They just do not understand how to be attentive to their customers, teaching them the very basics of customer service.
In summary, good food, lousy service. They need a consultant to re-train them.
Took 2 hours to have our meal, fillet was burnt on the outside. Mac and cheese was boring and under cooked. Service was slow, though the waiter was kind. There was no silverware on the table, manager had to turn on the lamp behind us so we had enough light to see.
We came for my birthday celebration. My husband had to send back his T-bone for a replacement rib eye/ The T-bone was too tough to cut. Angie was great about suggesting another cut. He said the mashed potatoes were tasteless and he had to add a lot of salt and pepper. Neither one of us cared for the oregano vinegarette dressing on the house salad, so I never ate mine with that dressing and my husband asked Angie to bring ranch on the side so he ate some salad. My mushroom ravioli was very delicious. Angie brought us the yummy cheesecake for my birthday dessert and did not charge us for it. She ended up charging us for two pasta dishes and not one steak and one pasta dish, which was very acceptable. She seemed to be the only server on that weeknight so service was a bit slow. Otherwise, she was pleasant and professional.
It took a long time to get seated and when we did, we were brought the bar menu. We asked for dinner menus but she indicated that none were available even though we'd seen one at our hotel and I always have dinner here when I am in town. We ended up leaving and nobody acknowledged us.