The Pembroke Room - The Lowell New York

4.7
454 reviews
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$50 and over
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Contemporary American
"Top Spot in the Nation for Traditional Afternoon Tea" (USA today). Tea is served with 3 Tier Silver Stand and Vintage silver Tea Pots from Notting Hill, London.
Etiquette Expert wrote in the Daily Mail UK. : Tea is so refined and English that it does it EVEN BETTER than most London Institutions!
Nestled in a serene setting on the 2nd floor with a majestic grand staircase and open sky Terrace with Fountain.
A Garden Tea Special inspired by the beauty and bloom of a Summer Garden is available.
During Fashion Week, a Coco's Haute Couture Tea will be featured from 09/04 till 09/15. A Camelia-infused tea blend in honor of the designer’s favorite flower, a selection of whimsical cookies crafted as iconic fashion garments will be featured.
Ideal destination for Birthday, Anniversary celebration. Bridal or Baby shower events are always a hit!
GIFT CERTIFICATES to delight your loved ones are available online at www.lowellhotel.com and send to the recipient immediately.
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What 454 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.7based on recent ratings
4.5
food
4.5
service
4.7
ambience
4.0
value
Noise · Quiet
88% of people would recommend it to a friend
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N
Chicago
7 reviews
Dined on July 28, 2019
Overall 2food 3service 4ambience 1

I have to take some blame because this place is somewhere I never would have gone had I put in some research beyond the menu. I felt like we were in an old age home that was decorated for a country club or some sort of royalty. We were the only ones eating in the entire place for 80% of the meal. Fruit flies buzzed around the two of us - trying to escape (As were we without feeling terrible!) My wife and I each ordered a standard breakfast and juice and it was $100. We laughed at how absurd the whole breakfast was - so it was memorable and an unfortunate memory that we were able to have a sense of humor about. If you want to pretend you are Donald Trump for a day and eat an over-priced meal in a really high posh setting - this is for you!

SV
New York Area
2 reviews
Dined on July 25, 2019
Overall 5food 4service 5ambience 5

What a lovely afternoon spent with my mom enjoying the Classic afternoon tea. We especially enjoyed the oatmeal-raisin scones with lemon curd and Devonshire cream, as well as the lobster salad on brioche and smoked salmon on pumpernickel. The service and hushed ambiance were just perfect for an afternoon retreat from the city bustle.

e
Denver
25 reviews
Dined on July 24, 2019
Overall 5food 5service 5ambience 5

Lovely afternoon tea...gracious service, delicious food and great ambience ...highly recommended!!

SK
1 review
Dined on July 13, 2019
Overall 5food 5service 5ambience 5

I went there to celebrate birthday with my mom and we had amazing experience !!
I would recommend to anyone who is looking for a good quality afternoon tea.

D
Philadelphia
1 review
Dined on June 27, 2019
Overall 5food 5service 5ambience 5

Tea at The Lowell...a classic. Excellent service in a beautifully appointed room. The tea sandwiches were traditional and excellent, the scones were very good, but the high point were the sweets. A tiny pistachio eclair, wee bites of carrot cake, chocolates mousse cups, and a large Laduree rose/raspberry macaron topped with a red rose petal WITH TINY SUGAR DROPS OF DEW. Just exquisite.

KS
1 review
Dined on June 22, 2019
Overall 5food 5service 5ambience 4

Such a lovely place. Small and quaint but large enough to not feel cramped. The finger foods were delightful and the tea was delicious. I loved the fact that we each got our own flavorful teas for no extra fees. Our server was lovely as well. I would say that the decor could possibly use some updating. But no other complaints at all!!

K
New York Area
37 reviews
Dined on June 22, 2019
Overall 5food 5service 5ambience 5

Very lovely brunch the service is impeccable. The food is delicious and so elegantly presented.

MG
New York Area
9 reviews
Dined on June 14, 2019
Overall 5food 5service 4ambience 5

Enjoyed it very much. Atmosphere was nice. Waiters were attentive. Tea selections were pretty good, although they were out of their white tea. Sandwiches and sweets were all delicious.

LK
1 review
Dined on May 26, 2019
Overall 5food 5service 5ambience 5

Amazing food, tea, and service. Thank you so much for making my mom’s birthday so nice!

OT
1 review
Dined on May 12, 2019
Overall 5food 4service 5ambience 5

Had the classic afternoon tea and ordered vegetarian for my mom and self. The sandwich selections were very good, as were the sweets, though the scones were a bit on the dry side. The service was very friendly and accommodating. The interior was a little old fashioned and stuffy, but the terrace looked quite lovely - if only hadn’t been cold and rainy out! Someone had a baby, which I don’t think should be allowed at any classic afternoon tea establishment - there are many tea places that cater to young children specifically, why ruin the pleasantness at a more mature venue?

LL
New York Area
2 reviews
Dined on May 12, 2019
Overall 1food 1service 1ambience 1

Never went. After making reservation for Mother’s Day, was contacted by restaurant advising that only a prix fixe menu would be available (which was much more expensive than their a la carte menu and not advertised on their website) and they wanted a credit card to hold the reservation. I expressed my disappointment that they were price gouging their clientele on Mother’s Day.

OT
New York Area
1 review
Dined on April 20, 2019
Overall 4food 3service 5ambience 3

The wait staff were amazing. The tea was great, the food was a bit stale and underwhelming.

S
Los Angeles
7 reviews
Dined on April 11, 2019
Overall 5food 5service 5ambience 5

Afternoon tea was a special treat with my young adult daughter. The dining room is intimate, beautifully decorated and has a cozy feeling. We felt very comfortable and were treated with great courtesy by Mohammed, our server. He was very attentive, personable and professional. This is a pricier afternoon tea and it did not disappoint. The offerings were beautifully presented and delicious. I would return and would hope Mohammed would be our server.

LD
Washington DC
4 reviews
Dined on April 5, 2019
Overall 5food 5service 5ambience 5

This is a wonderful place for afternoon tea. They did a pretty good job accommodating a gluten allergy and there tea options are great.

MB
1 review
Dined on March 26, 2019
Overall 4food 4service 5ambience 4

Lovely little place for an intimate breakfast, the perfect location to ask my future mother-in-law permission to marry her daughter

OT
1 review
Dined on March 17, 2019
Overall 5food 4service 5ambience 5

Amazing staff! They were attentive, patient, and friendly. We had a wonderful afternoon tea which included a fairly large selection of tea (both pots we had were good) and more than enough food (everything was good except for slightly dry bread). I would highly recommend the afternoon tea here, the experience is wonderful.

KM
Adelaide / SA
20 reviews
Dined on March 9, 2019
Overall 5food 5service 5ambience 5

To anyone thinking of doing High Tea in NYC, this is hands down the BEST location I’ve found. It’s fancy without being pretentious. The sandwiches and deserts are perfectly curated. The staff is friendly, thoughtful, and knowledgeable. There was never a point where I felt rushed. It was the perfect afternoon setting to see and celebrate my two friends.

J
New York Area
1 review
Dined on March 9, 2019
Overall 5food 5service 5ambience 5

Loved it! Went there for a birthday and they made the birthday girl feel really special. The food is generally good and surprisingly filling. The lemon curd for the scones is delicious!

IP
1 review
Dined on March 9, 2019
Overall 3food 3service 2ambience 3

What on earth has happened to the Pembroke Room at The Lowell? I hadn't been there for a few years and was truly dismayed at how far they've fallen! There was no one to greet us when we arrived at the entrance to the Pembroke Room. After standing at the entrance for over ten minutes, we finally stopped a waiter and asked if anyone could show us to a table. He pointed to an empty table and said "sit there". The room was empty...not another sole in the place...yet we waited 15 minutes for a waiter who took our order and got mine wrong. There was NO ONE in the room for our entire meal, including NO wait staff checking on us. After about an hour had gone by, several waiters entered the room and began setting up lamps on the tables, clearly irritated that we were dining at one of the tables. After we completed our meal and asked for our check, we waited another 15 minutes before anyone brought it to us. Upon paying and leaving, we couldn't find anyone to tell us where our coats had been stored. We finally opened every door in the hallway until we found our coats. When we left via the main lobby, we thanked the staff behind the registration desk...and of course, NO response. What a shame...this used to be a secret jewel in NY's crown. Now it's just another over-priced rip off.

AC
Los Angeles
8 reviews
Dined on March 2, 2019
Overall 4food 4service 5ambience 5

Lovely tea. Very sweet and attentive servers, wonderful selection of tea. The only reason it doesn't get five stars is that the food and desserts served were good but not great. The scones were great and if I'd just had scones, cream, jam and tea this would have been a total 5 star review. I would definitely go again.

FS
Philadelphia
28 reviews
Dined on February 24, 2019
Overall 5food 5service 5ambience 5

Just a superb and well served bunch.

CJ
New York Area
5 reviews
Dined on February 23, 2019
Overall 5food 5service 5ambience 5

Birthday party

p
New York Area
14 reviews
Dined on February 17, 2019
Overall 5food 5service 5ambience 5

Went there for brunch. Such a beautiful restaurant! Food was amazing! Will definitely go back...

JL
1 review
Dined on February 16, 2019
Overall 5food 5service 5ambience 4

Afternoon Tea was really a nice time. Room was nicely set up and the staff was very attentive. Would definitely recommend to anyone looking for a good afternoon tea experience

S
New York Area
77 reviews
Dined on February 2, 2019
Overall 5food 5service 5ambience 5

Afternoon tea is exceptional. Delicious warm scones & several jam options. They were very accommodating for food allergies. The tea selection is diverse and the menu is delightfully delicious. The banquette seating is best. Excellent detailed service.

D
New York Area
16 reviews
Dined on January 4, 2019
Overall 5food 5service 4ambience 5

A wonderful indulgence. My sister and I enjoyed the cozy yet plush atmosphere. It was a relaxing and delicious get-together. We also enjoyed the festive holiday decor along with our glass of bubbly rose. The scones were exceptional.

OT
Toronto
4 reviews
Dined on January 4, 2019
Overall 4food 4service 5ambience 5

Afternoon Tea was very good, but scones we served very late in our opinion & they weren’t very warm.

WI
New York Area
2 reviews
Dined on January 3, 2019
Overall 4food 3service 4ambience 5

All of the bread was stale- this was disappointing. Not sure if they prepared the day before ?

WP
New York Area
2 reviews
Dined on December 28, 2018
Overall 5food 5service 5ambience 5

Lovely room for tea with outstanding service. You will enjoy a proper tea with crisp linens, glowing silverware, heated teapot, warm perfect scones tasty tea sandwiches and exquisite sweets. Amount of food was perfect, not too much or too tiny. Perfect for treating a special visitor or for treating yourself and a friend. Dress up a bit when you take tea here.

B
New York Area
35 reviews
Dined on December 26, 2018
Overall 5food 4service 5ambience 5

Love the Pembroke Room. Love the Lowell Hotel. A lovely way to pass some time with a friend(s), family or alone with a traditional tea service. Looking forward to our next visit.

AE
1 review
Dined on December 23, 2018
Overall 5food 5service 5ambience 5

This was the best quality afternoon tea experience we’ve ever had in New York! Though it is pricy, the pastries and finger sandwiches were the best of other afternoon teas we’ve tried. It is worth the splurge for a special occasion. The service was very friendly and attentive, and the ambiance is beautifully chic.

P
New York Area
20 reviews
Dined on December 20, 2018
Overall 5food 5service 5ambience 5

What a splendid place ! I have been coming to Pembroke Room for the holidays for many years now! I love the classic and elegant decor ! It’s initimate and the service is outstanding, at least I was lucky that way !! The Warm scones to die for and the tea vey satisfying!!

R
San Francisco
1 review
Dined on December 20, 2018
Overall 5food 5service 5ambience 5

Great place to have a tea time. Quiet and comfortable and cozy. Pricey but worthy.

SO
1 review
Dined on December 7, 2018
Overall 1food 1service 3ambience 3

The sandwiches were awful, stale cold bread. Two three pieces per person. Our package included Caviar, they were out. I mean I could go on.

OT
Atlanta
16 reviews
Dined on November 18, 2018
Overall 3food 4service 4ambience 1

I wanted a quiet afternoon tea. I got someone else’s celebration. Too much noise . I was just ready to leave, a lot of money for a uncomfortable setting. If you want a nice afternoon tea stay with the St Regis or Ritz Carlton , yes busy but they can handle a crowd.

DL
New York Area
2 reviews
Dined on November 17, 2018
Overall 4food 4service 4ambience 5

Lovely ambiance, delicious tea and food, friendly service, not too noisy. The only big negative (and the reason for dropping from 5 to 4 stars) was the tea-serving method is just simply incorrect in my opinion. Tea pots are served with the loose leaf tea inside, which is all well and good for the first 5 minutes. The pots are quite large and are placed on a reheating flame, and the waiters will refill the water upon request. However, the tea will continue to steep, with no way to remove the tea leaves, meaning your second cup will be strong, and your third, depending on the speed you drink, may be completely over brewed and bitter. I asked if the water could be replaced and was accommodated, which I attribute to good customer service, but for a 5 star rating I would want to see this issue considered ahead of time and taken into account by waiters. I've been to much less expensive tea houses where the tea is brewed completely and for the precise correct time given the type of leaves, then leaves are removed, prior to the tea pot being brought to the table, ensuring every pour exhibits the best quality, which is what I'd have hoped for at this price point. Hopefully someone sees this and it's addressed, because other than that it is the best afternoon tea I've been to!

AN
New York Area
2 reviews
Dined on November 16, 2018
Overall 3food 2service 5ambience 4

I wanted to love it, but the tea sandwiches were uninspired and dried out. The scones - my favorite part of any high tea -- were hard on the outside and a bit dry. There was wonderful lemon curd, but no raspberry jam, just a dried out strawberry. All a bit like day old bread and tasteless. On the plus side, the tea itself was pretty spectacular, I had their special blend. The teapots and warmers and accoutrements were beautiful/authentic, the decor was like a lovely old-fashioned living room, and the service really was better than top notch. Wonderful, friendly, kind, attentive, without intruding.

OT
Baltimore
23 reviews
Dined on November 11, 2018
Overall 4food 4service 5ambience 5

Romantic and civil. Great Service. beautiful atmosphere.

n
San Francisco
10 reviews
Dined on November 10, 2018
Overall 5food 5service 5ambience 5

This a little jewel in The Lowell hotel. It’s just idyllic how the feature their English afternoon tea. The ambience is quiet and the service is really good.
The food was really good, their scones are superb and they try to acciónate any dietary restrictions. Today a couple was seating behind and asked if they could have non-dairy desserts and they apologized about not having them but they brought fruit for them. That’s a really good attentive service.
Tea is prime time!

h
New York Area
1 review
Dined on November 3, 2018
Overall 2food 2service 4ambience 2

We used to go for the high tea frequently to Lowell and decided to start going again but were disappointed.
The sandwiches filling were far from being scrumptious, skimpy and breads were little stale.
The tea was good.
No flowers on the table. We took the below picture to show to the management.(not very inviting)
We appreciated the tranquilness of the room but the room felt a bit sad.
Hope they will make the improvement because we do appreciate having a lovely tea in the afternoons and would love to frequently come.

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