The Palm Boston

The nights special was NY Strip. Too bad it was unmistakably gone bad. Worst was how they dismissed it as "didn't like" and took it off the bill instead of admitting to the problem and fixing it for the next time.

Another wonderful dining experience at The Palm! Sebastian was outstanding as usual, and provided a wonderful birthday lunch for my mother…thanks Sebastian!

Gorgeous restaurant with amazing food and beautiful and comfortable ambiance. We went on a Saturday night and it was really quiet so it felt much more romantic which was perfect. We would definitely visit again next time we are in Boston.

Very nice environment and friendly staff! Would highly recommend for any nicer event

Great food!

Fabulous New Year’s Eve dinner.

For what your spending, this did not live up to the hype. Our food was served either cold or room temp (except for the sides). The truffle gnocchi was also covered in stale bread crumbs and was not appetizing. The server helping us was very sweet but had no knowledge of the menu when we asked questions. We went on NYE so maybe the kitchen was overwhelmed or they were short staffed but overall was disappointed in the food & service we received.

Our server was awesome. She was very attentive and friendly. We were not rushed at all which was welcomed. Some of our food was great but my Veal Chop was awful. Mostly fat. Clams and Oysters we not shucked properly. They were very attentive and did not charge us for the raw food. Great atmosphere.

Been wanted to book at The Palm but changing mind. Finally I did this time to celebrate the New Year’s Eve with family.
I was so happy to finally I have a chance to experience both the foods and the service were excellent .
Will dine again soon

Great food, great service, an excellent experience!

Great time. Waiter was on point.

The truffled gnocchis were to die for

Great Place and Food !!!

The food was a solid okay. I es a bit underwhelmed.

Unfortunately it was freezing inside. Every table had guests wearing coats. When we asked they said “they were working on it”. They never figured it out before we completed our meal. The veal chop was very dry and the bacon appetizer was over cooked. There were only 5-6 tables booked…I should have taken this as a sign. I won’t be returning.

Awesome Xmas Eve diner !
All expectations exceeded 🎄

Our meal and service was outstanding. Thank you to John who did an amazing job.

Disappointing! Palm has such a great reputation, but tonight they did not hold up to it. Cold steak, plates left on the table, no water or wine refills until we complained. Our waiter and his crew were clearly running around like mad, don’t think they were at fault, seemed more managerial. Anyways, just a disappointment overall. Not at all the fine dining experience we expected or paid for.

Our waiter was absolutely amazing!!!

Beautiful ambiance. For the prices Palm charges the food was less than acceptable: stale bread, overcooked calamari, average steak. Had a great time but disappointed in the food quality.

Two filets ordered medium rare one was delivered well done and the other medium well. They did replace the steaks at the correct temperature;however, two companions were halfway through their meals when the replacement steaks arrived.
Also, one guest ordered pasta bolognese and when they requested grated Parmesan we were informed they had run out although it was 6:30 on a Saturday evening.

Our server was very good, and did his best, but the kitchen failed.

It was my second time coming here. Brought my husband, he loved the food. It was amazing service.

Terrible service. Server came over and spilled our wine bottle on the ground, then picked it up and put it back on the table like nothing happened. When asked for a clean bottle/other drink they tried arguing with us about it.

Staff was unprofessional, impolite, and the food was sub par… would not recommend it for the prices they charge.

Everything was delicious

The food was great and the staff excellent as always!

Now that Landry's has taken over the Palm, the restaurant isn't the same. The menu items are different and frankly not as good as my previous visits. At this visit, although certain items were no longer on the menu, the kitchen did their best to recreate them which was really impressive. We had the lamb which really didn't have a lot of flavor and that was surprising. It was also quite odd the restaurant was hardly busy (3 tables were occupied) and the host put new diners literally right next to us when the restaurant was largely empty. We asked to be moved which was inconvenient but we just weren't comfortable being on top of other people if it wasn't necessary. The bar drinks were good and so were the desserts. I think it's going to take more work from Landry's to get back up to the level of the Palm from days past.

This is our "go to" place for an upscale meal and great dining experience.
My husband loves the veal, and they go out of their way to prepare it milanese style. If I don't order that, I get a lobster.
Steakhouses are known for the substantial cocktails, and the Palm has an extensive wine list at all price points.
I recommend The Palm.

Good food good service. A little overpriced in my opinion but overall good

Wonderful steak dinner in an absolutely perfect holiday setting. Loved the Palm!

Awesome as usual

We had a bad experience here 7 years ago and decided to try it again. We spent almost 300$ and:
-It took 2 hours for two people to eat
-We saw our waiter three times across that timeframe (nobody ever asked how the food was or if we needed anything)
-The steak was fine- subpar in comparison to other steak levels at that price a point
-We were accidentally charged for something we didn’t order

We recognize it’s Thanksgiving but the food and service was lackluster, while the price is $$$$. This has solidified we will not return here and hopefully someone else contemplating going here will see this...

Dinner was rushed. Next course came before prior course was finished. Poor service.

Went to a steak house and ordered the turkey. Thanksgiving Prix Fixe menu was pap. Should have known better.

Our server took our order then never returned. We waited 45 minutes for our two burgers and one salad.

I ordered my steak medium, and the middle was almost raw. For the price, it should have been cooked perfectly.

Soy cliente de Palm desde hace muchos años y nos gusta mucho.
Esta vez había junto una mesa muy ruidosa pero nuestro mesero os cambió de lugar y todo siguió muy bien.
Estupendo servicio, excelentes platillos (salvo la Wedge Salad que no era como la hemos tomado en otras ocasiones). Por supuesto que seguiremos visitando esta cadena de restaurantes.

Lovely evening, but minus a star because the ‘Special Occassion’ birthday details seemed to be entirely overlooked. Where does this information get stored?

I’ve been to other Palm branches across the country multiple times for everything from solo lunches to hosting multiple large corporate dinner events and had great experiences. But the The Palm Boston falls well short of expectations. The food quality just isn’t there, and there are too many other steakhouses within walking distance of this place for it to be so subpar and to get by with it. It was at 10-20% capacity on a Friday night and I can understand why.

At least eight other steakhouses (Smith & Wollensky, Mastro’s, Davio’s, Ocean Prime, Morton’s, Del Friscso’s, Ruth’s Chris, and Eddie Merlot’s) are all within a 5-15 minute stroll. And we left The Palm wishing we’d gone to one of them.

The appetizers were good, but the food overall was cold: the bread had a chill, the creamed spinach was lukewarm, and the hash browns were for sure reheated.

The potatoes had this hard, plasticky texture like they’d been cooked, stored (for a while) then reheated. And this was supposed to be one of their signature items.

It’s totally unacceptable at any price point, let alone at this level.

The steak was trimmed very badly. I can’t remember when I’ve had such a poorly trimmed piece of meat at a steakhouse. There were tough, inedible bits all around this $75 steak, and the menu didn’t mention it was going to be bone-in. I’ve never not finished my steak before, but I barely got through half of this one.

The service was a bright spot. The team worked seamlessly together and things happened quickly. No matter who we asked for something, the answer was always “Yes, of course.”

Palm is a regular stop for a quick dinner before attending a game at the Garden. Always very good and only a short walk to the game. Very good food and great service!

Chris was overwhelmed with his tables. The service was sub par. 20 minutes into seating we had to ask for water. We had to ask for dessert because it was not offered. I asked for medium and my steak came out medium rare. The servers were not attentive at all. I will not return and I would not recommend. With this caliber restaurant you should automatically have great service. It was poor and dry.

Pros:
good drinks
Beautiful ambiance
Valet parking
Family style sides
Good food