The Palm Court at The Plaza Hotel

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1. s

   suenglish

   San Francisco

   65 reviews

   vip
   3.0

   65 reviews

   Dined 1 day ago

   overall3food3service3ambience5

   Kids will love this - parents not so much. Some servers are delightful but some are truly bored with the ritual.

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2. SS

   SallyS

   London

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   overall1food3service2ambience1

   After many afternoon teas we found this the most disappointing and least value for money. The food was very well presented and okay. We didn’t get an explanation of the food so once the menu was removed we didn’t know. There was no attention to detail. We had to ask for fresh plates when there was left over savoury food. I was offered more tea but my guest was not. Generally we are offered more sandwiches if required but again were not. Staff were not attentive and we were not made to feel special as in other locations. The surroundings were disappointing. We were sat in front of the cocktail bar where people were coming and going and there was a lot of noise. Expected it to be exclusive for afternoon tea patrons only so not the right ambiance. On arrival we were not greeted and had to find the correct area. We expected so much more from the reputation of the Plaza. In addition the restrooms were shocking - it felt like we were in low class public toilets. On other outstanding afternoon tea venues the restrooms have been exceptional and photo worthy. The whole experience was a total let down and I would never recommend to anyone. We have been to around 50 different venues and this definitely is at the bottom of our list but was the most expensive!!

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3. JH

   JackieH

   1 review

   2.0

   1 review

   Dined 2 days ago

   overall2food3service2ambience3

   Sadly this does not compare to a London afternoon tea. There was very little understanding on seating guests for a good view, 2 of us were facing a wall. The tea was presented and we were left with the menu to work it out for ourselves flavour etc. You will need to pay for extra sandwiches but our server did give us 2 and some extra champagne-drained the bottle really that’s all. While we were there we observed the server sitting in full view folding napkins! Really! No do it out of sight. The standard was not up to what we would receive in a tip London hotel and this is a top NY hotel. We paid a lot for the experience but would not do it again. I will say the staff were very polite and did try to help but I think the hotel itself should step up their game.

   Report
4. NR

   NicoleR

   Las Vegas

   1 review

   3.0

   1 review

   Dined 3 days ago

   overall3food3service2ambience5

   Vastly overpriced & disappointing - for $100+ per person you should be able to request that a condiment be left off a sandwich, but you can’t as everything is premade?!? Ambiance is lovely but service (our party’s at least) was brusque at best & borderline condescending in practice. Would NOT recommend.

   Report
5. VS

   VictoriaS

   1 review

   3.0

   1 review

   Dined 3 days ago

   overall3food3service3ambience4

   Way too expensive. Definitely not worth $120+ per person for tea. Service not nearly the level it should have been for the price point.

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6. TC

   TeresaC

   1 review

   4.0

   1 review

   Dined 4 days ago

   overall4food4service5ambience3

   The food is good, but the court is dark. It was not a sunny day so the glass doom was not having too much sunlight shiny through already. They also dim the light too much making the palm court quite dark. I expect that place has more of outdoor garden feel.

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7. SD

   SusanD

   New York Area

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service5ambience5

   If you need a place to celebrate a special occasion, tea at the Plaza was magical.

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8. JT

   JessicaT

   Little Rock

   7 reviews

   vip
   5.0

   7 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   Phenomenal experience! Afternoon tea was such a delight! The food was wonderful and the service was amazing!! Highly recommend!

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9. OT

   OpenTable Diner

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   Magical and romantic mixed with childlike joy…not inexpensive, but an experience worth splurging on…

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10. AP

    AlexP

    Seattle

    5 reviews

    5.0

    5 reviews

    Dined 5 days ago

    overall5food5service5ambience5

    Wonderful! Once in a lifetime experience ! The service was spectacular. The room beautiful and presentation of food excellent.

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11. OT

    OpenTable Diner

    New York Area

    10 reviews

    vip
    5.0

    10 reviews

    Dined 6 days ago

    overall5food5service5ambience5

    You Made the Bridal Shower more Special with The Hospitality! Thank You

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12. OT

    OpenTable Diner

    New York Area

    8 reviews

    vip
    1.0

    8 reviews

    Dined 6 days ago

    overall1food1service2ambience5

    Underwhelmed. Obnoxiously overpriced - even for The Plaza. You’re better off going to Bergdorfs tea across the street.

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13. RZ

    RobynZ

    San Francisco

    1 review

    vip
    4.0

    1 review

    Dined 6 days ago

    overall4food3service4ambience5

    Beautiful space, very classy service, and very expensive. The sandwiches for the tea were mediocre, but the desserts were lovely.

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14. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    Our afternoon was amazing, yea and food was really good. We had a great time.

    Report
15. KW

    KendallW

    Atlanta Metro

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food3service5ambience5

    Tea @ the Palm: The varied offerings for tea were impressive. I tasted three. All were excellent. Food that came with the Plaza Tea was good but nothing to write home about. You are certainly paying for an experience rather than the good. Service was impeccable. Our server ensured that every allergy and preference was accommodated. It was a great place to celebrate three birthdays on a girls’ trip. It’s worth experiencing once.

    Report
16. OT

    OpenTable Diner

    New York Area

    2 reviews

    2.0

    2 reviews

    Dined 7 days ago

    overall2food3service1ambience5

    The setting is beautiful, the food is over priced, the service was the worst the waiting new he was getting 18% set in the price no need to work for it. Dining with 2 people only need 1 serve of set food, ridicules to order 2 lots. Never will go there again, waiters compared to after tea at the Ritz in London no competition Plaza was a total disappointment. They make you line you up for your sitting like school kids and charge like Bulls for, unskilled waiters do not smile and make you feel like I was wasting they time.

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17. J

    Jude

    New England

    14 reviews

    vip
    5.0

    14 reviews

    Dined on March 24, 2023

    overall5food5service4ambience5

    Excellent restaurant! The food was wonderfully fresh and flavorful. I highly recommend the octopus appetizer - so tender and flavorful. The Caesar salad was one of the best I have tasted! The pasta dishes were all served piping hot. Bolognese was the perfect balance of flavors and not heavy. The shrimp and artichokes was also amazing. Personally, I did not care too much for the panna cotta, but only because it had too much chocolate sauce. Again, just my personal preference. It was a quiet night, so I did feel a tiny bit rushed by overly attentive staff, but again, just my observation, and in no way did this diminish our wonderful evening and meal.

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18. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on March 24, 2023

    overall3food1service3ambience3

    Not worth the money for the high tea. Sadly it’s sub-par. It was $400 for two of us and the only thing that was actually good was the tea, but nothing you can’t somewhere else

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19. C

    Cindy

    Atlanta Metro

    3 reviews

    3.0

    3 reviews

    Dined on March 24, 2023

    overall3food3service4ambience4

    Sandwiches were dry and you didn’t know what you were eating .

    Report
20. OT

    OpenTable Diner

    Houston

    17 reviews

    vip
    5.0

    17 reviews

    Dined on March 24, 2023

    overall5food4service5ambience5

    Tea at The Plaza. Need I say more. The tea and food was delicious and the waiter was very nice. He accommodated my daughter’s dairy allergy and was very informative as to what she could have. Thank you. We will return for her annual birthday celebration of tea at The Plaza. Until next time.

    Report
21. P

    Patientandthennot

    Toronto

    6 reviews

    vip
    1.0

    6 reviews

    Dined on March 24, 2023

    overall1food2service5ambience2

    Tired old and dated. Food was underwhelming. Atmosphere is nothing special. I am actually embarrassed at how much I spent on afternoon tea. More than a return flight to NYC Save your money and just go in a take a picture. Skip the tea and mediocre sandwiches and treats.

    Report
22. OT

    OpenTable Diner

    Minneapolis

    3 reviews

    4.0

    3 reviews

    Dined on March 23, 2023

    overall4food4service5ambience5

    Beautiful place. Lunch sandwiches are pretty good, deserts are the star, however.

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23. B

    Babs

    New York Area

    3 reviews

    vip
    3.0

    3 reviews

    Dined on March 23, 2023

    overall3food2service3ambience5

    Food was very underwhelming and very expensive. Didn’t love the food. Bland sandwiches. Didn’t love the scones or jam or butter served with it. Tea was great !

    Report
24. LR

    LiseR

    1 review

    4.0

    1 review

    Dined on March 21, 2023

    overall4food4service4ambience5

    Very nice! First time doing Tea time. A bit expensive.

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25. t

    tlcyr

    Nashville

    1 review

    vip
    3.0

    1 review

    Dined on March 20, 2023

    overall3food3service3ambience3

    First time at the Plaza for tea. Overall our experience was underwhelming. The Plaza Hotel and the Palm Court not seemed more than a little worn. The food was obviously prepped in advance (sandwiches were a little dried out) and the flavors were mediocre. For the price it was definitely not worth it. This was our first time for tea and sadly, it will be our last.

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26. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on March 20, 2023

    overall2food4service1ambience1

    The dining room was lovely but the service was poor for a supposedly 5 star experience. A dress code was specified but there were folk arriving in scruffy clothes not in line with the dress code. The menu was not explained by the waiter and when the food arrived they did not explain what each cake and sandwich was. We had food left that we wanted to take away but whereas some tables had their food packed for them we just given a box to d.I.y. After the meal we asked to use the restroom. We were directed to some facilities that were at the end of a long corridor. in the basement and the ambiance was definitely not 5 star. All in all definitely not worth £329 for 2 people

    Report
27. V

    Visitor

    San Francisco

    30 reviews

    vip
    4.0

    30 reviews

    Dined on March 20, 2023

    overall4food4service4ambience5

    It is a very special place, and if a child likes Eloise, it is the right place. But the service was way too slow. And while sandwiches where delicious, the deserts are so so

    Report
28. AT

    AprilT

    Cincinnati

    2 reviews

    2.0

    2 reviews

    Dined on March 19, 2023

    overall2food2service4ambience3

    Just not worth the hype. Have had better tea sandwiches at baby showers and bridal luncheons at other establishments. Desserts were okay but not amazing.

    Report
29. JW

    JacquelineW

    1 review

    2.0

    1 review

    Dined on March 19, 2023

    overall2food2service2ambience3

    Went there expecting to spend a lot in return for exceptional service and exceptional experience expected from a hotel of this standing. Left feeling very let down indeed. There for a special occasion my sisters 50th birthday…I sat on what turned out to be a piece of glass! Cut my finger in the process of locating the sharp object. Brought it to the attention of staff, completely and utterly disinterested!!! Said would get me a band aid but he wandered off and never returned with one. No allowance or replacement available for allergies meaning my sister couldn’t eat any of the scones (allergic to cranberry) again brought this to the staffs attention , again disinterested. The cost of the afternoon tea for two without alcohol totalled £254! when tax was added and tips automatically allocated. For what you get this just isn’t value for money. Left feeling hungry and ripped off as well as very disappointed in the service and disengaged staff. Would never recommend to anyone. Oh and one final point… the toilets … down in a basement level accessed via stairs with dirty carpets and grubby walls. Not a single cubicle had toilet paper … there were several unhappy ladies! I am happy to pay five star prices for five star experience…. This just was a complete let down.

    Report
30. AS

    AndrewS

    Las Vegas

    2 reviews

    5.0

    2 reviews

    Dined on March 19, 2023

    overall5food5service5ambience5

    A fabulous afternoon at the Plaza. Our server Mary Alice was absolutely amazing and went out of her way to make sure we had the most amazing time for our afternoon tea. The food was out of this world too- phenomenal from start to finish!

    Report
31. b

    bernadettel

    N. Ireland

    1 review

    2.0

    1 review

    Dined on March 18, 2023

    overall2food5service1ambience2

    Felt rushed bill arrived at table before we had finished . Staff keen for us to leave as like they said afternoon tea was finished and it was the end of their shift.

    Report
32. AA

    AhmadA

    Washington DC

    1 review

    5.0

    1 review

    Dined on March 18, 2023

    overall5food5service5ambience5

    This is an iconic NYC experience and it was a very enjoyable experience. Set in the Plaza hotel, the space exudes class. It is pricey but worth the experience.

    Report
33. DS

    DanS

    Los Angeles

    1 review

    vip
    4.0

    1 review

    Dined on March 18, 2023

    overall4food3service5ambience5

    Lovely place in the Palm Court. The service was attentive and kind. The savory’s were lively but all the deserts were more upgraded cafeteria quality

    Report
34. SW

    SonyaW

    Vancouver

    9 reviews

    vip
    4.0

    9 reviews

    Dined on March 17, 2023

    overall4food4service4ambience5

    Birthday. I mentioned on the phone and on open table it was a birthday…..others received cake with a candle, we did not. Not sure why. Others were also offered coat check, not us. Not sure why? Spent close to $500 for the 3 of us to have high tea….I expected that though. Food and tea was good and presented very well.

    Report
35. a

    arinh

    1 review

    5.0

    1 review

    Dined on March 17, 2023

    overall5food5service5ambience5

    Ursula was absolutely incredible! She truly took care of us for afternoon tea, she even had the chef come out and meet us(I’m a pastry chef)! Hats off to the incredible afternoon!

    Report
36. AS

    AbigailS

    1 review

    5.0

    1 review

    Dined on March 17, 2023

    overall5food5service5ambience5

    Love going to the Plaza for afternoon tea! The best!

    Report
37. MD

    jaMD

    New York Area

    3 reviews

    vip
    5.0

    3 reviews

    Dined on March 17, 2023

    overall5food5service5ambience5

    Glad to celebrate my birthday here. Waitress was informative and helpful with recommendations.

    Report
38. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on March 16, 2023

    overall2food2service2ambience4

    I was very excited to visit the Plaza and eat with my daughter and her best friend and her mom. Unfortunately from the beginning it was a disappointment. After being sat it was over ten minutes before anyone done to us. When we had questions about the menu we were treated like it was a bother to them. The food was presented nicely, but was very bland. We were immediately handed our check and it was clear they were trying to turn over our table as quickly as possible. We paid over $600 dollars for this experience and expected so much more.

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39. OT

    OpenTable Diner

    Dallas

    1 review

    vip
    3.0

    1 review

    Dined on March 16, 2023

    overall3food2service2ambience3

    experience not worth the expense

    Report
40. OT

    OpenTable Diner

    Oklahoma City

    1 review

    5.0

    1 review

    Dined on March 16, 2023

    overall5food3service5ambience5

    A fun and festive way to celebrate a birthday. Ambiance and service were great!

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