The Palm Court at The Plaza Hotel
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Freshly Baked Warm Seasonal Scones, Devonshire Cream, Meyer Lemon Curd, House-Made Preserves
Pink Lemonade Cotton Candy
Plaza Chocolate and Passion Fruit Cake, 62% Valhrona Chocolate Biscuit, Passion Fruit Preserve
We had Elvis wait on us and he helped make our experience amazing! He had great recommendations and everyone was very attentive to anything we needed!
Great server. Fantastic food. Beautiful decor. Incredible afternoon tea.
My medium rare steak was underdone. There were only 3 other tables dining and food was delivered quickly, but waited a long time to get wAitress attention for drinks and bill.
Everything was wonderful. Definitely ticked a bucket list item.
Beautiful room and ambiance. Historical restaurant in one of the nicest hotels in NYC.
The Palm Court is beautiful, classy, and while the tea and champagne and food were delicious, they were not worth the insane price that was charged. The service seemed condescending when I asked for tap water (they chuckled a bit as if I couldn’t afford better), and didn’t take the time to explain the menu or teas as if we were supposed to know everything when we got there. After paying the bill, my boyfriend and I got up to leave and one of the waiters come rushing after me and shouts, “ma’am, did you pay your bill?!” since I am a younger woman and I’m assuming he thought we were doing some sort of dine and dash cause we couldn’t afford it? I don’t really know, he wasn’t even one of the men waiting on us. Everyone in the restaurant turned around and looked at me and it was embarrassing and rude the way he went about it. Nice way to exit from a $300 bill. Will not be going back.
We had Afternoon tea and it was beautiful! The service was impeccable. The staff we amazing. The food was gorgeous. The venue is beautiful. We all had a fantastic afternoon. Thank you
For the price/status and high scale of this place is, the service did not meet the standard. We traveled across country and chose to spend a birthday celebration of “tea time” at The Palm Court and was completely disappointed by the treatment of the staff inside the restaurant.
They downright ignored my friend and I, until we kept giving them the eye of wanting service. We sat down approximately 12:28pm with reservations at 12:30pm, we finally got approached around 12:45pm. We noticed several tables who sat after us got greeted immediately by a waiter who seemed to be the Head Male Server (Do not recall his name; however, he exude the body language of a head server.)
Several staff members walked passed us numerous times as we were near the entrance to the kitchen. We noticed they stood in the corner and talked amongst themselves in low voices and looked our direction multiple times, but not one of them seemed eager to want to assist us.
When our waiter finally helped us, he was courteous; however he didn’t introduce to himself (he had no name tag) and/or was he thorough about the menu. We did tell the server it was our first time; it seemed that our service was not wanted.
As we walked out after spending a couple hundred dollars, I noticed the bartender and another female staff member talking and looking our direction. They did not seem welcoming what so ever.
Overall, the best part of our anticipated experience was the lovely young lady at the host stand who was very pleasant. Her body language, smile and professionalism was what I would expect from a place like The Plaza. I did not enjoy my birthday brunch due to the treatment of some of the restaurant staff.
Way better than I expected. Had a great gluten free selection and was a really fun experience.
Overall good experience.
Fabulous food, service and atmosphere! Will definitely go back.
Amazing interior. Outstanding food & great service
It’s completely overrated. There’s a food court down stairs that would have been better and more reasonably priced.
I would not recommend the Palm.
Great Service! Nice Ambiance. A great place to meet and talk but EVERYTHING is wayyy overpriced. I would go again and order less.
The Palm Court at the Plaza Hotel is top notch!! Beautifully decorated and elegant with great food! Service was impeccable, we were treated well and with great respect. We had a lovely time!
Our server was the best!!! He made the experience perfect.
Was so excited to return for Tea..what a let down. Service was horrible and the food this time was subpar. What happened to the white glove treatment??
This was a gift for my wife’s 40th birthday and worth every dollar.
Worth it for experience but staff overly friendly to the point of interrupting conversations all of the time
Outstanding venue and service.
Food is good although would expect slightly more for cost - Harrods is demand price and you receive more food.
Service in plaza second to none.
One of the most gorgeous places I've been in NYC! Very overpriced for little sandwiches, but the experience was worth it and the service was very good!
Wonderful tea at the plaza. Very Glad we made reservations. Would recommend to everyone to try it if you want a treat.
Bathrooms were beyond disgusting. Garbage over flowing.
No soap, toilet paper or hand towels available.
Both regular and Gluten Free tea fair was mediocre at best.
It was amazing as always!!!!!!! Truly the most special experience!
Birthday for my grand daughter
Worst afternoon tea service weve had. Way overpriced for what they serve. Not worth it
The environment and service are perfect. Food not even mediocre but very expensive.
We had dinner to celebrate our anniversary. Our experience was excellent from the very beginning. The entire staff made us feel welcome and special. They congratulated us and took very good care of us the entire evening. The food was excellent but the service and ambiance are a step above. We had a mezze plate appetizer with several different types of hummus. The bread was so warm and there were also stuffed grape leaves which were perfectly made. Not soggy or sour at all. Our main courses were cooked to perfection and desert was excellent as well! I would definitely recommend for a special occasion!
Fantastic experience! They made my mom’s birthday extra special.
The service was fantastic ! Elvis and Khalid took such good care of celebrating a special birthday
Beautiful peaceful setting. Excellent service and scrumptious afternoon tea.
Very disappointed, more so for my mother whose always wanted to visit the Plaza. This was for her birthday breakfast. They may be dressed impeccably but the wait staff service was poor, very strong accents which made it difficult to understand. The food and service was nowhere near the standards expected at such an iconic place. Despite booking months in advance, the table we sat at was set for 6 but we had a party of 5, wouldn’t have minded if they set the table straight after taking one setting away to give us more space. It wasnt busy. The bill was then placed on our table before we even finished eating, say 35 mins after arrival. My card was initially declined (only because it was this particular cards first use outside the UK but it was very quickly resolved after checking a verification code on my mobile). Trying to explain this to people who didn’t seem to grasp English wasn’t easy, the initial decline wasn’t dealt with very discreetly by the staff either causing a degree of embarrassment to our party. The setting was great, no doubt, but the restaurant was very quite and if this is the level of customer care they shouldn’t really be surprised.
While on business in NYC, our Champagne Tea was one of our self-care moments. From the moment we walked into the Palm Court of The Plaza Hotel. until we departed, the staff treated us like royalty. We will go back soon. Do not miss this opportunity.
Service was pretty mediocre for the price and venue. Kept having to ask for my water to be refilled. No on greeted us for 15 minutes.
Everyone was incredibly nice and helpful which contributed to a wonderful birthday celebration for my 85-year-old mother.
Outstanding from start to finish.
Really enjoyed the afternoon. Food was delicious and service efficient.
Always an amazing time!! The afternoon tea and Eloise tea is wonderful!! The staff, food, and ambiance were perfect!! We're never disappointed!! Our server Mr. Kazi was truly amazing!! Thank you!! We'll be returning soon!!
Visit with my daughter for a classical nyc experience It was okay but much more expensive than the same London experience