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Ambiance  - The Palm Court at The Plaza Hotel, New York, NY

The Palm Court at The Plaza Hotel

4.2
4.2
6072 Reviews
$50 and over
American
The Palm Court’s Afternoon Tea truly shines with custom tableware and china, a fragrant tea list steeped in history, and of course, a bit of precocious Eloise too. Guests are invited to nibble on our in-house Pastry Chef’s unique culinary offerings like delicate finger sandwiches, buttery scones and elegant desserts, which are all made from scratch with local, seasonal and sustainable ingredients.

Winter Hours:
Plam Court is closed on Tuesday and Wednesday.

Breakfast* | 6:30 a.m. – 10 a.m.
*Based on hotel occupancy. Hotel guests will be priority.

Afternoon Tea | 10:30 a.m. – 4 p.m.

Evening Cocktails and Lite Fare* | 5 p.m. – 11 p.m.
Reservations are not required
*Lite Fare menu ends at 10 p.m.
*Based on hotel occupancy. Hotel guests will be priority.

For parties larger than 6 guests, please send an inquiry email to PalmCourt.PLZ@Fairmont.com

Make a reservation

2 people

7:00 PM


Booked 112 times today
Private dining

Private dining

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View details

Additional information

  • Dining style
    Casual Elegant
  • Price
    $50 and over
  • Cuisines
    American, Afternoon Tea
  • Hours of operation
    Breakfast Mon, Thu–Sun 6:30 am–10:00 am Afternoon Tea Mon, Thu–Sun 10:30 am–4:00 pm Bar Mon, Thu–Sun 5:00 pm–11:00 pm
  • Phone number
    (212) 546-5300
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Business Casual
  • Private party facilities
    Plan your next Birthday, Bridal, or Corporate Event at the iconic Palm Court. The Palm Court accommodates parties of 30 - 300. The Palm Court also offers an exclusive venue for receptions and dinners.
  • Private party contact
    The Palm Court: (212) 546-5300
  • Neighborhood
    Midtown East
  • Parking details
    Valet
  • Public transit
    Subway: N, R, Q, F, E, M, 4, 5, 6 are all within walking distance.
  • Additional
    Bar/Lounge, Beer, Cocktails, Corkage Fee, Full Bar, Gluten-free Options, High Tea, Late Night, Non-Smoking, Vegan, Wheelchair Access, Wine

What 6,072 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.2
4.2 based on recent ratings
  • 4Food
  • 4.2Service
  • 4.5Ambience
  • 3.4Value

NoiseModerate

6,072 Reviews
  1. CeciliaC

    Chicago

    18 reviews

    vip
    5.0

    18 reviews

    Dined 1 day ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Afternoon tea was lovely. We liked the sandwiches and the sweet pastries. Loved the New York apple, the hazelnut tart and the caviar bit. Excellent variety of teas. Wonderful service

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  2. Emmy

    Greater Boston

    8 reviews

    2.0

    8 reviews

    Dined 2 days ago

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 2
    The Plaza is way over-rated and a classic hotel whose glory days have expired. The furnishings are tired and staff seem to not be happy in their roles. Chandeliers are even grungy and dirty. I would not recommend it and certainly would not return.

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  3. Mihai

    New York City

    1 review

    vip
    5.0

    1 review

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Afternoon tea at the plaza is really special! Everything was great, from the tea to all of the small bites (and not to mention the Palm Court inside the Plaza is a gorgeous place to have afternoon tea!)

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  4. StacyS

    New York City

    1 review

    5.0

    1 review

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    We visited the Palm Court at The Plaza this past weekend to celebrate my birthday with afternoon tea. It was spectacular. The elegantly decorated room, the flowers, the table settings all showed care and excellent taste. Our server, Shalim, was extremely professional, friendly but not obtrusive, kind and attentive to detail. The meal itself was impressive and delicious, with three of us enjoying a vegetarian version and two having an omnivorous adventure. The savories were beautiful and tasty, the scones were small but so flavorful (one chive, one chocolate hazelnut) and the mini-pastries were everything anyone could hope to experience: different, sumptuous, beautiful, gold leaf and all. One of the sous chefs, Miguel, came to our table to chat and made us feel special and extremely welcomed. I was celebrating my birthday and The Palm did not disappoint, even bringing us two small chocolate mousse cakes with candles and a Happy Birthday song. It was the absolute loveliest celebration and I can highly recommend the Palm Court at the Plaza if you want to be treated like royalty AND enjoy a marvelous afternoon tea.

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  5. kmac

    New York City

    3 reviews

    5.0

    3 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Simply fabulous! Our servers Syed and Stanley were amazing beyond measure and delivered a lovely afternoon for me and my friends. We’ll be back for another memorable afternoon!

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  6. EmmaD

    London

    1 review

    2.0

    1 review

    Dined 3 days ago

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 2
    Disappointing. It was overpriced, they didn’t recognise the occasion. Service slow even though it was quiet.

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  7. OpenTable Diner

    New Mexico

    1 review

    vip
    5.0

    1 review

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We had a beautiful experience. It was an amazing space.

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  8. GillT

    London

    3 reviews

    1.0

    3 reviews

    Dined 4 days ago

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 2
    Nothing was explained. No offer of additional tea, sandwiches or whether we would like more champagne. The afternoon tea was left on the table, we did not see the server again until we requested the bill. Overall very expensive and not worth the money. Very poor service indeed.

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  9. OpenTable Diner

    Las Vegas

    7 reviews

    2.0

    7 reviews

    Dined 7 days ago

    1. Overall 2
    2. Food 2
    3. Service 5
    4. Ambience 5
    We came 5 years ago and had an amazing time so we were really excited to be going back. How disappointing it was this time around though. The place still looks amazing but that’s where the positives end I’m afraid. The menu is ridiculously restricted these days. I ordered a burger and fries (literally the only thing on the menu for me). My wife ordered the gem salad with truffle fries. My burger order was incorrect and they forgot my wife’s fries. The bill was almost $300 for a burger and a salad that was only good (expected fabulous given where we were). We expect high prices of course but you also expect high standards of quality, choice and service in return. A restaurant at The Plaza and not a steak on the menu. So overall, gutted with our experience. I don’t think we’ll be returning.

    1 person found this helpful

  10. OliverS

    London

    2 reviews

    5.0

    2 reviews

    Dined on February 26, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Anniversary dinner at the Palm Court. Staff were friendly and polite. Only complaint was that as I wasn’t staying at the hotel I couldn’t order coffee after dinner

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  11. OpenTable Diner

    Salt Lake City

    1 review

    5.0

    1 review

    Dined on February 25, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We had a great time and food was better than expected.

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  12. Saba

    Toronto

    2 reviews

    1.0

    2 reviews

    Dined on February 25, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Very poor service and food. Have better afternoon tea experience in nyc.

    1 person found this helpful

  13. Audrey

    Baltimore

    2 reviews

    5.0

    2 reviews

    Dined on February 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We enjoyed a lovely afternoon tea at the Palm Court. The food was decadent, the service was top notch, and the environment was beautiful. So much attention is paid to every detail—the table setting, the presentation of the food, the palm leaves imprinted on the tea trays. Everything is impeccable, spotless, and you just feel fancy dining there. It’s definitely a $$$ splurge for most, but for a once in a lifetime trip or special event, it will be a memory to cherish!

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  14. OpenTable Diner

    Dallas

    4 reviews

    3.0

    4 reviews

    Dined on February 24, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4
    We had tea at 3:30 pm to celebrate two birthdays. It was nice that the birthday girls received a mousse cake with a candle (probably the best dessert) The palm court is lovely but the tea was disappointing. I believe all the finger sandwiches must be made in the morning and then staged for teas throughout the day as the bread was quite dried out and stale on several. Also disappointing that the server (who was very nice) was not knowledgeable about the teas/foods. A nice afternoon but definitely would not repeat at the palm court; I would try to find a tea with better food reviews especially for the price.

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  15. LisaB

    Philadelphia

    1 review

    vip
    3.0

    1 review

    Dined on February 24, 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 4
    The service was good but none of the sandwiches, scones, or pastries were fresh or good at all in either of our opinion. The only good thing about the tea service was the tea itself, but all of the food was extremely lackluster. Not worth the money at all in my opinion.

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  16. ChristinaT

    New York City

    2 reviews

    5.0

    2 reviews

    Dined on February 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Absolutely wonderful experience. Definitely do the afternoon tea.

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  17. NancyP

    New York City

    11 reviews

    5.0

    11 reviews

    Dined on February 23, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Incredible! Such a wonderful assortment of ALL VEGAN selections. Thank you so very much!

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  18. MaryR

    Nashville

    1 review

    5.0

    1 review

    Dined on February 23, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The beauty of the palm court was insane! Couldn’t stop looking around at all the gorgeous flowers and architecture! The servers were great ! So friendly and delightful- happy to take many pics! The afternoon tea was delicious and filling!! ( my hubs thought he would be hungry soon after but he was not!!) just so special in every way! Can’t wait to go back !!🌴🫖💛

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  19. OpenTable Diner

    New York City

    1 review

    2.0

    1 review

    Dined on February 22, 2024

    1. Overall 2
    2. Food 1
    3. Service 5
    4. Ambience 4
    We had high tea and it was extremely expensive and the food was bad. The sandwiches were ehh.. no egg salad, no ham and gruyere.. There were no plain scones like there used to be- the scones they gave were one cheese/chive and one chocolate.. and yet they still gave the clotted cream, lemon and jam… but for what? To put on the cheese/chive scone?? Ewww no thanks! This experience was super expensive and the food was straight up mediocre/bad. The ambiance and service were beautiful, but for that expense I would go elsewhere like Tiffanys. So sorry to write this bad review, but it was super disappointing.

    1 person found this helpful

  20. BustersMom

    Sacramento

    8 reviews

    vip
    3.0

    8 reviews

    Dined on February 22, 2024

    1. Overall 3
    2. Food 5
    3. Service 5
    4. Ambience 4
    Lovely and fun experience, great service, but SO overpriced for what you get.

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  21. Meghan

    Greater Boston

    1 review

    1.0

    1 review

    Dined on February 22, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 4
    The Palm court is lovely, but our service was honestly not great and the food was just okay.

    2 people found this helpful

  22. ArnaudB

    New York City

    1 review

    1.0

    1 review

    Dined on February 22, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Horribly expensive for a very poor food and service. Food was most probably frozen. Service was bad, slow and unhelpful.

    2 people found this helpful

  23. KONSTANTINOSP

    New York City

    1 review

    2.0

    1 review

    Dined on February 22, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 3
    The food was really mediocre, nothing refined and surely didn't justify the price. The service was terrible, sloppy and impolite, they made us leave after 50' of being there, the, probably what was, manager was saying things out loud like "table x has been here for two hours, they should leave". A really poor experience for a hefty price, to be avoided, since the only thing that was good was the building itself.

    2 people found this helpful

  24. erine

    San Francisco

    1 review

    2.0

    1 review

    Dined on February 22, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 4
    our table had the rudest server i've ever experienced in any sort of restaurant, either high or lower end. he misheard our order and proceeded to argue with me. he was dismissive, rude, and nearly ruined the entire experience. what was supposed to be a fun afternoon turned into a bit of a nightmare, especially considering what we paid!

    1 person found this helpful

  25. FarahM

    Seattle

    1 review

    1.0

    1 review

    Dined on February 22, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3
    I have dreamt of going to the plaza since I was a child and was so thrilled to finally have the opportunity. I’ll start off with the positives. The hotel itself is beautiful and the Palm Court Restaurant is stunning. The details are gorgeous. And the tea we chose was so amazing! I was a bit disappointed that the tea did not come out that hot; but that was fine. Our service was nice, but nothing exceptional. It felt like basic service and not what we would expect for the plaza Where I feel like the experience fell short was the food. There was not one savory item that was good. There were 2 that were okay, but the others were not even palatable. It didn’t feel fresh, and the bread was stale, and the flavors were SO lackluster. With the desserts the flavors were a bit better. But we could taste the refrigerated smell on the chocolate and a lot of the desserts were “sweating” which means it was not set properly. It truly was a disappointment. For the amount you pay, there was nothing special about this experience. I have gone to many tea houses and all of them exceptionally cheaper, but with a better experience and better food. Save your money, do not choose to experience afternoon tea here

    1 person found this helpful

  26. None

    Greater Boston

    1 review

    4.0

    1 review

    Dined on February 19, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 3
    It has lost a little elegance with the bar in the room but service was excellant.

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  27. Marie

    New York City

    1 review

    5.0

    1 review

    Dined on February 19, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excellent Afternoon Tea. Accommodated and made experience wonderful for me and my four year old daughter.

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  28. OpenTable Diner

    Washington DC

    1 review

    5.0

    1 review

    Dined on February 18, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Beautiful place for a Once-in-a-Liferime treat with someone special.

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  29. CaraM

    Salt Lake City

    3 reviews

    4.0

    3 reviews

    Dined on February 18, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5
    Listen, our service at Palm Court was exemplary (and I know I’m supposed to be reviewing this place exclusively), but the Plaza management needs to get its act together in terms of its security and staff’s snotty treatment of guests. While we were waiting for our $500+ table at the Palm Court, I was BERATED by some snotty security guards about picture taking — because, I assume, I wasn’t wearing Dior and toting a Louie. If it were wise, the Plaza staff would recognize that every single person who walks through their doors has a VERY good chance of being someone influential who could lose them their jobs if they hear the wrong tone. They’re lucky that’s not me (even though I ASSURE you I make more than both guards’ salaries COMBINED). The attitudes of the people who work in places like this and the Beverly Hills Hotel are getting so exhausting. JUST BE NICE TO PEOPLE. Sure, they might just be overexcited tourists. But if they’re not putting anyone in danger, LEAVE THEM ALONE. And if someone REALLY doesn’t want to end up in a photo, they sure as heck had better not be eating lunch in a WILDLY overpopulated hotel lobby. Good grief. I didn’t see a SINGLE person not snapping photos in and around the Palm Court, so I can only assume I got the sharp edge of these two gentlemen’s tongues because I didn’t “look the part.” How utterly boring and uncreative for an overpriced hotel. Shock me next time by treating EVERYONE with respect.

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  30. CameronM

    Las Vegas

    7 reviews

    vip
    5.0

    7 reviews

    Dined on February 17, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Everything was wonderful. The only thing I would change is a lot of folks were standing around taking pictures of the room the entire time

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  31. Kikib2015

    Washington DC

    5 reviews

    3.0

    5 reviews

    Dined on February 15, 2024

    1. Overall 3
    2. Food 1
    3. Service 4
    4. Ambience 3
    The ambience is great. However, the food and tea presentation is as not as it was the last time I was here 20 years ago. The savory scone was delish but the valrhona chocolate scone was hard as a hockey puck. Tepid tea and loose leaf strainers equals no presentation.

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  32. PeterL

    Charleston

    2 reviews

    5.0

    2 reviews

    Dined on February 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    It was a very nice experience. Our server was wonderful, very accommodating. The room is beautiful and very romantic. We wanted something special for our anniversary and this was perfect. We enjoyed ourselves very much.

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  33. NicholeS

    New York City

    11 reviews

    3.0

    11 reviews

    Dined on February 15, 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 4
    Great experience. Was ok. Felt rushed the min I walked in by the server asking me to pick my food selection now and to pick for my friend who was 10 min late. The waiter though was very polite and kind and told me to take my time. The ambience is relaxing and the food was great. Overall I would give this a 7 out of 10. It’s great for all occasions. 

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  34. RobM

    Toronto

    1 review

    5.0

    1 review

    Dined on February 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Elvis was fantastic! Thank you! Decor was beautiful, but ageing badly.

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  35. OpenTable Diner

    Houston

    3 reviews

    5.0

    3 reviews

    Dined on February 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Always a fun experience to have high tea at the plaza hotel! The restaurant was kind and held out baggage since we were leaving directly for the airport afterwords. Amazing service and the staff was very attentive and make you feel welcome.

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  36. RobinNYC

    New York City

    51 reviews

    vip
    4.0

    51 reviews

    Dined on February 12, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5
    The food was dynamite and everything was spectacular. Kudos to the chef. But it was too much sugar. While we were enchanted we would do tea more often if there were more savory options. Or even just not SO sweet. When i make scones i use less sugar and recipients can ramp up the sugar with jam, lemon curd, etc.

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  37. ChuckB

    New York City

    3 reviews

    5.0

    3 reviews

    Dined on February 12, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    A very special place for an early Valentines afternoon High Tea.

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  38. Alauren

    Greater Boston

    3 reviews

    5.0

    3 reviews

    Dined on February 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Always a lovely experience for kids and adults. One of our favorite stops when visiting NYC, we never miss it.

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  39. Olivia

    Omaha

    58 reviews

    vip
    5.0

    58 reviews

    Dined on February 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    What an amazing experience. It really is the main event of any day.

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  40. LehakoeT

    New York City

    2 reviews

    5.0

    2 reviews

    Dined on February 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Love the Palm Court. Had an absolutely fabulous time.

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Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
  • Screening

    • Sick staff prohibited in the workplace
    • Staff is vaccinated

FAQs

The Palm Court at The Plaza Hotel is rated 4.2 stars by 6072 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 112 times today
Google Map for The Palm Court at The Plaza Hotel

768 5th Avenue, New York, NY 10019

Additional information

  • Neighborhood
    Midtown East
  • Hours of operation
    Breakfast Mon, Thu–Sun 6:30 am–10:00 am Afternoon Tea Mon, Thu–Sun 10:30 am–4:00 pm Bar Mon, Thu–Sun 5:00 pm–11:00 pm
  • Price
    $50 and over
  • Cuisines
    American, Afternoon Tea
  • Dining style
    Casual Elegant
  • Dress code
    Business Casual
  • Parking details
    Valet
  • Public transit
    Subway: N, R, Q, F, E, M, 4, 5, 6 are all within walking distance.
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Additional
    Bar/Lounge, Beer, Cocktails, Corkage Fee, Full Bar, Gluten-free Options, High Tea, Late Night, Non-Smoking, Vegan, Wheelchair Access, Wine
  • Phone number
    (212) 546-5300
  • Private party facilities
    Plan your next Birthday, Bridal, or Corporate Event at the iconic Palm Court. The Palm Court accommodates parties of 30 - 300. The Palm Court also offers an exclusive venue for receptions and dinners.
  • Private party contact
    The Palm Court: (212) 546-5300
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