The Palm Court at The Plaza Hotel

Name: The Palm Court at The Plaza Hotel
Address: 768 5th Avenue, New York, NY, United States, 10019
Telephone: (212) 546-5300
Price range: $50 and over
Rating: 4.3

4.3

5580 Reviews

$50 and over

American

Top Tags:

The Palm Court’s Afternoon Tea truly shines with custom tableware and china, a fragrant tea list steeped in history, and of course, a bit of precocious Eloise too. Guests are invited to nibble on our in-house Pastry Chef’s unique culinary offerings like delicate finger sandwiches, buttery scones and elegant desserts, which are all made from scratch with local, seasonal and sustainable ingredients.

We are open Thursday - Monday for Breakfast* (6:30-10 am), traditional Afternoon Tea (10:30 am-4 pm) and Evening Cocktails and Lite Fare (5 pm-11 pm). At this time, we are only accepting reservations for Afternoon Tea. Availability for Evening Cocktails and Lite Fare is on a walk-in basis.

For parties larger than 6 guests, please send an inquiry email to PalmCourt.PLZ@Fairmont.com
*Based on hotel occupancy. Hotel guests will be priority.

Make a reservation

Party Size

2 people

DateTime

Oct 3, 2023

7:00 PM

Booked 115 times today

Private dining

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View details

Additional information

Dining style
Casual Elegant
Cuisines
American, Afternoon Tea
Hours of operation
Breakfast Daily 6:30 am–10:00 am Afternoon Tea Daily 10:30 am–4:00 pm Bar Daily 5:00 pm–11:00 pm
Phone number
(212) 546-5300
Website
https://www.theplazany.com/dining/
Payment options
AMEX, Discover, Mastercard, Visa
Dress code
Business Casual
Private party facilities
Plan your next Birthday, Bridal, or Corporate Event at the iconic Palm Court. The Palm Court accommodates parties of 30 - 300. The Palm Court also offers an exclusive venue for receptions and dinners.
Private party contact
The Palm Court: (212) 546-5300

Location
768 5th Avenue, New York, NY 10019
Neighborhood
Midtown East
Parking details
Valet
Public transit
Subway: N, R, Q, F, E, M, 4, 5, 6 are all within walking distance.
Additional
Bar/Lounge, Beer, Cocktails, Corkage Fee, Full Bar, Gluten-free Options, High Tea, Late Night, Non-Smoking, Vegan, Wheelchair Access, Wine

What 5,580 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.3

4.3 based on recent ratings

4.2Food
4.3Service
4.5Ambience
3.6Value

Noise • Moderate

5,580 Reviews

AV
AnnaV
1 review
5.0
1 review
Dined 2 days ago
overall5food4service4ambience5
I was a nice experience. Cozy and elegant place. The tea was delicious
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GS
GlennS
Essex
3 reviews
4.0
3 reviews
Dined 3 days ago
overall4food5service5ambience3
Overall it was a great experience and although quite expensive I'm glad we tried it. The food was excellent and the variations of sandwiches and cakes was delightful. As a visiting brit frankly I was a little underwhelmed by the actual restaurant given the size of the building. It's really an extension to the ground floor lobby and as such, is very noisy. Although I was informed of a dress code, it doesn't appear to be followed. Our visit was on a Saturday afternoon and many guests were very casual. The restaurant staff were great, the gentleman in the lobbies could benefit from a customer care training course. The restrooms are a trek and the facilities limited.
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SP
SomerP
Tampa
3 reviews
4.0
3 reviews
Dined 5 days ago
overall4food3service2ambience5
Service just ok. They autograt everything, so I guess they don’t have much incentive to care. With that said, the tea set up for a little girl is unmatched.
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TC
TayaC
Toronto
2 reviews
4.0
2 reviews
Dined 5 days ago
overall4food5service4ambience5
Beautiful surrounding, lovely food. Service was really friendly during the meal but felt rushed and pressured for a tip at the end when grat was already included on a very pricey tea. I likely would have increased it but felt that the pressure to do so was off putting.
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JJ
JoJoS
1 review
5.0
1 review
Dined 6 days ago
overall5food5service5ambience5
The experience was just magical from beginning to end. The staff was attentive but not intrusive. And the Chef, ah the Chef, well he went above and beyond to cater for my friend with dietary restrictions, combining the vegan and gluten free option, and still managing to make the food scrumpcious as well as gorgeous. Afternoon tea at the Palm Court isn't something one does everday but should be done at least once in a lifetime.
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W
Wendy
Dallas
15 reviews
vip
5.0
15 reviews
Dined on September 25, 2023
overall5food5service5ambience5
Amazing neighborhood gem! Great food, service and ambience! Triple A+
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JF
JeanineF
Berlin
12 reviews
4.0
12 reviews
Dined on September 25, 2023
overall4food4service5ambience5
A once in a live time thing but a little overpriced.
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OT
OpenTable Diner
New York Area
2 reviews
3.0
2 reviews
Dined on September 24, 2023
overall3food1service4ambience3
Our servicer was really nice and friendly. However, the food was not very good. I’ve had high tea at The Plaza a handful of times and it seems as though the quality of the food gets worse year after year. Overall, it’s very over priced and the food is not good.
1 person found this helpful
CS
CaroleS
1 review
1.0
1 review
Dined on September 24, 2023
overall1food1service3ambience5
The scones were a big disappointment. Dry. For the money, I would have liked sandwiches with more substance. Certainly not worth the money.
1 person found this helpful
S
Suzanne007
New York Area
85 reviews
vip
2.0
85 reviews
Dined on September 23, 2023
overall2food3service2ambience2
It should not take 20+ minutes to seat people, especially when you have seatings reserved, and are not handicapped accessible. The bathroom, front door, waiting area with 25+ people and two chairs. Really! They were super careful to fill y water glass and then poured water on my silverware and lap. They got our order wrong and never bothered to ask if we wanted anything else. This is nothing more than an over priced tourist trap. As a New Yorker, I was embarrassed. Don't waste your money or time.
1 person found this helpful
K
Kaar
Toronto
2 reviews
4.0
2 reviews
Dined on September 21, 2023
overall4food3service5ambience5
Nice experience but it was rushed and food was only ok.
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OT
OpenTable Diner
San Francisco
2 reviews
4.0
2 reviews
Dined on September 20, 2023
overall4food3service5ambience2
Not as nice as I remember, the place could use a face lift. Tea is $$$$ you are going because you want to say you did it.
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D
Daniellesm
1 review
2.0
1 review
Dined on September 18, 2023
overall2food4service1ambience2
Very underwhelming experience. We visited on Monday for my mums 60th birthday and the whole experience was just terrible to be honest. The staff, personally I fled couldn’t care less and didn’t even want to be working, not one smile in the room. We felt rushed and we were just surrounded by men “working” and “charging their phones” It just didn’t feel like a special occasion at all
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A
Alfred
1 review
4.0
1 review
Dined on September 18, 2023
overall4food4service5ambience5
It would be better to include tea leaves in the tea pot.
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NN
NinaN
New York Area
3 reviews
5.0
3 reviews
Dined on September 17, 2023
overall5food5service5ambience5
Great gluten free options. Incredible fun experience. 10/10
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OT
OpenTable Diner
New York Area
1 review
5.0
1 review
Dined on September 17, 2023
overall5food5service5ambience5
Booked as a special treat for an anniversary during our visit to NYC. We opted for the signature plaza afternoon tea but there was a mix up and we were give one signature and one Central Park version but that was ok! Also, we asked for no fish but some sandwiches were fish but our server switched them out for non-fish! Great selection of tea available! Because it was an anniversary we were presented with a cake for the occasion too at the end which was nice!
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OT
OpenTable Diner
Houston
14 reviews
vip
5.0
14 reviews
Dined on September 17, 2023
overall5food5service5ambience5
Celebrated my birthday and every single thing was amazing. Loved our server he made me feel like I was the only guest in the room.
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a
aecducky
Detroit
9 reviews
5.0
9 reviews
Dined on September 17, 2023
overall5food5service5ambience5
The Plaza Signature tea was delicious, and everything was lovely. A beautiful setting, kind service and a very memorable afternoon.
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A
Ailsa
Baltimore
20 reviews
3.0
20 reviews
Dined on September 16, 2023
overall3food4service1ambience3
Very disappointing food & service, I expected soo much more from The Plaza, it should have been so much better, the waiter Syed poured our first cup of tea and a glass of water then we never saw him again in over an hour, never asked us if we wanted more tea, which was quite lovely, the servers know they are automatically getting 18% gratuity so they are just don’t care, no explanation of the menu, the room is gorgeous but very noisy when full, the ladies at the desk were quite lovely and attentive We will not be returning, it’s way too expensive for what you get, there’s so many more places to have afternoon tea in NYC
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C
Coco
Orange County
9 reviews
vip
5.0
9 reviews
Dined on September 16, 2023
overall5food5service5ambience5
Tea at the Palm Court couldn’t have been more magical - the staff was incredible - especially Fariz our server! He truly made the entire experience so special - we were celebrating our bride who is gluten-free and they were so accommodating. Had plenty of delicious gluten free options! everything from beginning to end was perfect!
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BG
BrcaGrl
Greater Boston
2 reviews
5.0
2 reviews
Dined on September 16, 2023
overall5food4service4ambience5
Gorgeous surrounding, no questions asked when it comes to decor and beauty of the plaza. However, our service was left to be desired. We were seated 30 mins past our arrival, even though we had a reservation; our server’s demeanor was also quite abrupt and pushy, to the point of rudeness (though it was much more pleasant towards the end). Fun but a gimmicky experience.
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L
Lisa
1 review
2.0
1 review
Dined on September 16, 2023
overall2food2service2ambience2
The whole afternoon tea experience was underwhelming. The standard of food is not comparable to other 5 star hotels globally offering this experience- this was my second visit to the Plaza for afternoon tea and this experience was incomparable to my first visit which was excellent. The scones were dry and small, no butter provided which had to be requested. Sandwiches were good but the sweet treats were under par. Ambience was noisy and service was inattentive. Not good value for money in terms of the cost of this experience- disappointing in all respects.
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H
Humphrey
Philadelphia
4 reviews
vip
1.0
4 reviews
Dined on September 16, 2023
overall1food1service2ambience1
Tea service was incredibly disappointing. It’s very clear that the Plaza is riding their name and their previous reputation, because there was nothing at all satisfying about this experience and it is clearly through lack of effort. - tea was basic, tasted like bag tea. boring options with no refills - food was mediocre to poor. Sandwiches had bread that was starting to go stale, desserts were ok but clearly prepackaged and brought in, and the scones…wow…the scones were so dry and stale as to be inedible. - EVERY detail you expect from a formal tea service was missing. Sugar was in packets, crème fresh instead of clotted cream, scone toppings on the table when you got there instead of brought out with the food, food dumped unceremoniously on table without any description of what was offered, bar in middle of the room was loud and area not partitioned from lobby at all. If this was tea at a Holiday Inn for $20 I’d be SLIGHTLY more generous, but even then it would be a two at best. I’ve had tea in Philly for half the price with all of the extras you expect in a quiet space with a pianist or harpist playing. I don’t book tea at the Plaza for $300 for two people to get what I’ve described. Very sad that such an iconic hotel has clearly just given up and is cutting corners. Will never return.
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OT
OpenTable Diner
Atlanta Metro
3 reviews
vip
5.0
3 reviews
Dined on September 16, 2023
overall5food4service5ambience5
Great service and care wonderful food was pricey but worth the experience for a special event
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BR
BhavanaR
New York Area
3 reviews
1.0
3 reviews
Dined on September 15, 2023
overall1food1service5ambience3
Didn't have high expectations but definitely have standards. Wasn't expecting to pay so much for stale bread, dense scones and cakes and very basic tea. The saddest part was the stale and dry bread. Wanted to celebrate my 40th bday with panache and left feeling awful. Only saving grace was the wait staff Kazi. He was outstanding. But the food quality albeit presentation looked good. Maybe its only for pictures and not edible. I'm never coming back here again. Want to save tourists from this experience if possible.
Is this helpful?
OT
OpenTable Diner
New York Area
1 review
5.0
1 review
Dined on September 15, 2023
overall5food5service5ambience5
The service was unmatched. I will say that. The price was a little expensive for what is was. Very tiny bite sized sandwiches and mini desserts. But I guess the ambiance and service made up for it. Just plan to spend a good amount of money beforehand.
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JK
JanetK
Atlanta Metro
9 reviews
vip
5.0
9 reviews
Dined on September 15, 2023
overall5food5service5ambience5
My daughter and I had afternoon tea on a recent girls trip to NYC! It was a great experience for both of us! Elvis was great! He was attentive and had a smile on his face the entire time! Not something to do all the time but was such a special treat for us!
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m
mariov
Dallas
3 reviews
3.0
3 reviews
Dined on September 15, 2023
overall3food2service4ambience5
Lovely location and service, unfortunately the sándwiches and macarons had very strange flavors
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RV
RoxanaV
1 review
5.0
1 review
Dined on September 14, 2023
overall5food5service5ambience5
It was an amazing experience and a dream come true .
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PP
PatriciaP
Dallas
7 reviews
5.0
7 reviews
Dined on September 14, 2023
overall5food5service5ambience4
Everything was great! Favorite was the savory layer.
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RH
RachH
1 review
2.0
1 review
Dined on September 11, 2023
overall2food4service2ambience3
Brought the wrong afternoon tea option to start with. Brought over a bowl of caviar. That afternoon tea was $599 for two. Our server then came to our table with 2 pots of tea. We weren’t asked which tea we would like with our afternoon tea. I then had to ask for a pot of coffee as I don’t drink tea. If we had been asked which tea we wanted I could of told them that. The food was lovely but at other afternoon tea venues we were asked if we wanted more sandwiches. They obviously don’t do that at The Plaza or if they do then they forgot to ask us.
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EB
EliB
London
1 review
vip
3.0
1 review
Dined on September 11, 2023
overall3food5service1ambience4
Food was fabulous, however service was not at the level that I would expect in a hotel of that standard.
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CB
CaseyB
1 review
3.0
1 review
Dined on September 11, 2023
overall3food4service2ambience3
Quantity of food was low for the price paid. You would expect in return 5 star service, which definitely wasn’t evident on the day. The waiter banged things down and spilt water on our table. I would have expected a little more from such an establishment
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OT
OpenTable Diner
1 review
5.0
1 review
Dined on September 11, 2023
overall5food5service5ambience5
A truly amazing experience. Staff weee attentive and you were made to feel very special.
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DY
DavidY
Miami
2 reviews
4.0
2 reviews
Dined on September 11, 2023
overall4food4service3ambience4
I took my mom to celebrate her birthday. It was my first time and I'm sorry to say the experience did not live up to what I had hoped. Pros: Food was nice Ambiance was incredible Service from maitre d was excellent Cons: Our waiter was obviously burnt out and didn't care about his job. He showed up 3x in an hour and a half. I had to track down another waiter to ask for more water (all three of our glasses were empty...and for some time). At over $600 for the three of us, with obligatory gratuity built in, I suppose he realized he was going to get a healthy gratuity irregardless of his effort. Upholstery (leather on the seat) on the bench seat was definitely worse for wear. I would have expected everything to have been in optimal condition. Not the case. Disappointing
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SC
SandraC
1 review
5.0
1 review
Dined on September 11, 2023
overall5food5service5ambience5
Amazing experience from the minute you come in the door.
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AP
AndrewP
1 review
5.0
1 review
Dined on September 11, 2023
overall5food3service5ambience5
Charming, luxury afternoon tea. Nice choice of food, tea's and drinks with impeccable service.
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s
stusky
New York Area
39 reviews
vip
5.0
39 reviews
Dined on September 10, 2023
overall5food5service5ambience5
Afternoon tea at the Plaza is ALWAYS a special treat. We try to make it every time we are in the City and it never disappoints. The tea is perfect and the treats are delicious. We have been many times before and we will be back.
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F
Foodstar
New York Area
34 reviews
vip
5.0
34 reviews
Dined on September 10, 2023
overall5food5service5ambience5
Elvis the server was lovely as always. Loved the scones.
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OT
OpenTable Diner
1 review
5.0
1 review
Dined on September 10, 2023
overall5food5service5ambience5
Love!!!!! What an experience. A magical tea. Thank you
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Safety precautions

Cleaning & sanitizing
- Surfaces sanitized between seatings
- Digital, disposable or sanitized menu provided
- Common areas deep-cleaned daily
- Sanitizer or wipes provided for customers

Screening
- Sick staff prohibited in the workplace
- Staff is vaccinated

FAQs

The Palm Court at The Plaza Hotel is rated 4.3 stars by 5580 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

Party Size

2 people

DateTime

Oct 3, 2023

7:00 PM

Booked 115 times today

Google Map for The Palm Court at The Plaza Hotel

768 5th Avenue, New York, NY 10019

Additional information

Neighborhood
Midtown East
Hours of operation
Breakfast Daily 6:30 am–10:00 am Afternoon Tea Daily 10:30 am–4:00 pm Bar Daily 5:00 pm–11:00 pm
Cuisines
American, Afternoon Tea
Dining style
Casual Elegant
Dress code
Business Casual
Parking details
Valet
Public transit
Subway: N, R, Q, F, E, M, 4, 5, 6 are all within walking distance.
Payment options
AMEX, Discover, Mastercard, Visa
Additional
Bar/Lounge, Beer, Cocktails, Corkage Fee, Full Bar, Gluten-free Options, High Tea, Late Night, Non-Smoking, Vegan, Wheelchair Access, Wine

Website
https://www.theplazany.com/dining/
Phone number
(212) 546-5300
Private party facilities
Plan your next Birthday, Bridal, or Corporate Event at the iconic Palm Court. The Palm Court accommodates parties of 30 - 300. The Palm Court also offers an exclusive venue for receptions and dinners.
Private party contact
The Palm Court: (212) 546-5300

The Palm Court at The Plaza Hotel

Make a reservation

Private dining

Additional information

Menu

What 5,580 people are saying

Overall ratings and reviews

Safety precautions

Cleaning & sanitizing

Screening

FAQs

How is The Palm Court at The Plaza Hotel restaurant rated?

Is The Palm Court at The Plaza Hotel currently accepting reservations?

Make a reservation

Additional information